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Author Topic: Master License but charged for a single purchase  (Read 1028 times)

joe schmoe

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Master License but charged for a single purchase
« on: January 24, 2015, 10:14:32 am »

I received an e-mail
"Good day,

When JRiver introduced the Mac and Linux versions of Media Center, we found that customers wanted a license that would work with all three versions.  Unfortunately, our licensing system couldn't do this.

We have some good news.  You can now buy a Master License that works with JRiver Media Center 20 on all three operating systems.  
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Seeing I already own JRiver MC20 for Mac; I proceeded to the purchase page and bought what I thought was the Master License at the special reduced price of $19.98. I just checked my bank account and it shows I was charged $44.98. What is this all about? Why was I charged for a full single purchase and NOT the reduced price???
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JimH

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Re: Master License but charged for a single purchase
« Reply #1 on: January 24, 2015, 10:38:03 am »

The price is displayed when you purchase. 

Please write Deanna at jriver with your details.
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joe schmoe

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Re: Master License but charged for a single purchase
« Reply #2 on: January 26, 2015, 09:31:57 am »

The price is displayed when you purchase. 

Please write Deanna at jriver with your details.

How do I contact Deanna? Is there an e-mail for her? The Contact Us on JRiver are links to the forums and Wiki...No direct contact info
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Yaobing

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Re: Master License but charged for a single purchase
« Reply #3 on: January 26, 2015, 09:33:53 am »

Deanna at jriver

jriver.com
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Yaobing Deng, JRiver Media Center
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