Topic: Problem with A7 B&W - Suddenly music doesn't works (Read 6117 times)

Achinson · « **on:** March 23, 2015, 12:30:44 pm »

I'm not able to play music on a7 bowen & wilkins. I can see the zone, but every time i try to play songs jriver tells me that there is problems with the DLNA. The most of times jriver crash down even before to say anything. I also use a pioneer n50 with a ethernet link and i don't have problems.

Someone can help me?

Y. G. Bae · « **Reply #1 on:** March 23, 2015, 06:26:59 pm »

Hello Achinson,

Your A7 isn't connected by an ethernet cable, is it? Is it close to the wireless router or a wireless access point? Are you able to play music with Apple devices using Airplay?

Best regards,
Y. G.

Achinson · « **Reply #2 on:** March 24, 2015, 01:53:31 am »

Hello Y. G.
Yes my A7 is connected by wireless. If i use AirPlay with apple devices it works properly.
I have tried to connected it with an ethenet but i have the same problem.

Isn't close to an access point.

Thank for your help.

best regards

Stefano

Y. G. Bae · « **Reply #3 on:** March 24, 2015, 03:34:29 am »

Hello Stefano,

Is the Audio Conversion Encoder for A7 set to PCM 24bit (Tools > Options > Media Network > Client Options > Audio Conversion) by any chances? Have you tried lowering it to PCM 16bit?

Best regards,
Y. G.

Achinson · « **Reply #4 on:** March 24, 2015, 06:29:33 am »

Hi Y. G:

I had done it.
And tried again.
But doesn't work.
Once i start the song JRiver crash.

Thanks again

Stefano

Achinson · « **Reply #5 on:** March 24, 2015, 06:58:17 am »

Hi, i write here below the initial part of the error message that i got after the application crash.

"Process: Media Center 20 [12771]
Path: /Applications/Downloaded/Media Center 20.app/Contents/MacOS/Media Center 20
Identifier: com.jriver.MediaCenter20
Version: 20.0.64 (?)
Code Type: X86-64 (Native)
Parent Process: ? [1]
Responsible: Media Center 20 [12771]
User ID: 501

Date/Time: 2015-03-24 12:56:42.827 +0100
OS Version: Mac OS X 10.10.2 (14C1514)
Report Version: 11
Anonymous UUID: A0BD7D64-B0CB-538B-3A1C-175F40565B8F

Sleep/Wake UUID: 4E364717-9C1B-4892-A82F-96F296E0F848

Time Awake Since Boot: 140000 seconds
Time Since Wake: 140000 seconds

Crashed Thread: 29

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT"

Y. G. Bae · « **Reply #6 on:** March 24, 2015, 11:33:54 pm »

Hello Stefano,

That's weird. Make sure setting conversion of audio to "Always Convert", and go for lower encoder setting to "MP3 high bandwidth" and etc, and see if you have the same error or not. If this doesn't work, I guess it's time for others to help you out. If the error happens again, try attaching the entire error message to the post. Make the error log as txt file, and you can attach it to your post by using "Additional Options..."

I know it sounds stupid, but you don't have any other app already using Airplay at the same time, right?

Best regards,
Y. G.

Achinson · « **Reply #7 on:** March 25, 2015, 02:57:56 am »

Dear Y.G. i have tried with "always convert" and with "MP3 high bandwidth". I have tried even with MP3 lowwidth.
But it doesn't work.
Always crash.

Y.G. thanks for your help, you've been very kindly.

i will follow your suggest and i will attach the log error.

Best Regards

Stefano

Achinson · « **Reply #8 on:** March 25, 2015, 03:01:27 am »

Here i have attached the file with all the error text. Please someone can help me?

Stefano

Achinson · « **Reply #9 on:** March 28, 2015, 01:21:24 pm »

Any Suggestions?

Arindelle · « **Reply #10 on:** March 30, 2015, 08:17:41 am »

sorry, I don't use Macs so I can't help by reading your error log. Nor do I have anything running airplay.

Have you read this btw? (OK I know its for windows, but airplay really didn't work too well before and now its sounds like that is resolved)

http://yabb.jriver.com/interact/index.php?topic=95760.0 maybe you can find something in there?

Achinson · « **Reply #11 on:** March 30, 2015, 10:04:17 am »

Hi Arindelle
Thank you very much for your help.
As soon as possible i'll try to read and study your link.

Thanks again!

Stefano

JohnT · « **Reply #12 on:** March 30, 2015, 11:16:49 am »

Also, from your crash log it looks like you're running MC 20.0.64. Try updating to 20.0.87 and see if it helps this problem.

If it still crashes, please enable logging in MC (Help / Logging), then let it crash, then restart and use Help / Logging / Report problem, send the log to logs at jriver dot com

Achinson · « **Reply #13 on:** March 31, 2015, 02:05:12 am »

Thank you very much JohnT.
This evening i'll try and i will give you a feedback.

Thanks again

Stefano

Achinson · « **Reply #14 on:** March 31, 2015, 12:23:56 pm »

Hi Arindelle i have tried to study your link.
But i'm not able to solve the issue.

Anyway thanks for your help.

Stefano

Achinson · « **Reply #15 on:** March 31, 2015, 12:37:36 pm »

Quote from: JohnT on March 30, 2015, 11:16:49 am

Also, from your crash log it looks like you're running MC 20.0.64. Try updating to 20.0.87 and see if it helps this problem.

If it still crashes, please enable logging in MC (Help / Logging), then let it crash, then restart and use Help / Logging / Report problem, send the log to logs at jriver dot com

Hy JohnT
I have updated JRiver. It still crashes.
I have followed your procedure and now i have the file log; however i didn't understand where or how can send the file.

Thanks

Stefano

Awesome Donkey · « **Reply #16 on:** March 31, 2015, 12:59:45 pm »

Quote from: Achinson on March 31, 2015, 12:37:36 pm

I have followed your procedure and now i have the file log; however i didn't understand where or how can send the file.

Here...

Quote from: JohnT on March 30, 2015, 11:16:49 am

send the log to logs at jriver dot com

Send it to the logs email address.

Achinson · « **Reply #17 on:** March 31, 2015, 01:16:57 pm »

Quote from: Awesome Donkey on March 31, 2015, 12:59:45 pm

Here...

Send it to the logs email address.

Thanks, but i still don't understand.
Which is the logs email address?
I'm not able to find it.

i'm really sorry

Awesome Donkey · « **Reply #18 on:** March 31, 2015, 02:34:57 pm »

logs at jriver dot com

^^ Just convert the above into an email address with at being @ and dot being . (there's no spaces between them).

JimH · « **Reply #19 on:** March 31, 2015, 08:20:25 pm »

The wiki has a topic on Logging.

Achinson · « **Reply #20 on:** April 01, 2015, 01:57:53 pm »

Guys, i know, is my fault, i also read the wiki istructions, but i don't really understand this thing of mail to: logs at jriver dot com .
Sorry again but i'm italian and i have some problem with the language.

Anyway i attach the file then i will try so send.

However i have another problem, i have almost solved the problem using the application "airfoil". Using airfoil i was able to play the songs directly from my mac. Not using the A7 B&W zone but, just using the jriver player zone.

After few minutes, i didn't do anything, it stop to playing and now (....i will become crazy) jriver don't play anymore the flac files.

JRiver says that can't play on "core audio" exit using "96khz 2c" format.

I didn't setted any option i just tried to use "airfoil". Before the use of airfoil i didn't have any problem.
i was able to play all the kind of formats.

I have also uninstalled jriver but once re installed i have find all the same options and obviously the music doesn't work...

Thanks for all your help, past and future.

Stefano

Achinson · « **Reply #21 on:** April 01, 2015, 02:12:23 pm »

Ok now i have understand the email issue.
Thanks

Achinson · « **Reply #22 on:** April 02, 2015, 06:42:34 am »

Now even with the mp3 files jriver doesn't work.
Somebody can help me?

Arindelle · « **Reply #23 on:** April 03, 2015, 10:22:31 am »

Quote from: Achinson on April 01, 2015, 01:57:53 pm

but i don't really understand this thing of mail to: logs at jriver dot com .

Hi Stefano instead of giving the mail address like this adress@whatever.com the say at for "@" and dot for "." So they don't get a lot of spam from webbots. Might be best to send it, the mac devs might miss your attachment

Achinson · « **Reply #24 on:** April 03, 2015, 12:49:40 pm »

Thanks Arindelle it's been hard for me but at last i had understood. But i didn't understand why, now thanks to you i even understand why!

Thank you every much!

Unfortunately now jriver does not work.
I have tried to uninstall it and to reinstall it. Now i'm waiting for the update of the music library but i'm not able to see my devices in the zones.

it's a very annoying situation!

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Author Topic: Problem with A7 B&W - Suddenly music doesn't works (Read 6117 times)