Topic: Stability problem (Read 11543 times)

tomez2 · « **on:** June 05, 2015, 10:16:27 am »

I have a sudden, and real hard time with my vision and need help with crashes.

I paid for more MC, and the upgrade to MC 20 and then told basically to fix the problem myself. I can't get through the complicated jargon, let alone find a fix.

MC started crashing for no apparent reason within the last month, after years of stability. I run nothing exotic - Windows 7 and Microsoft security. Nothing else has changed. I tried the reinstall. Same thing.

JimH · « **Reply #1 on:** June 05, 2015, 10:20:58 am »

I removed some of the "frustration" parts of your post. Please save them.

More details would help. What version are you using? What are you doing when you have a problem. And then what do you see?

tomez2 · « **Reply #2 on:** June 05, 2015, 10:36:44 am »

The only details are this. It either closes abruptly, or does not respond and an error message is says not responding. If I close the program, it wont reopen (error message says MC running, but no GUI) unless I reboot system.

What I am doing when it happens? Nothing at all, or just trying to play music files like I have for years. Seems to be no rhyme or reason.

I have the latest update as of 6/4/15 and it is MC20

JimH · « **Reply #3 on:** June 05, 2015, 10:42:01 am »

It has a version under Help / About. 20.0.115 is on the Download Page.

If the program is importing or very busy with something else, Windows will sometimes report it as "Not Responding". I believe that is a Windows problem. Let it run when it happens.

Turn off auto import to test.

Unplug any devices you can.

What kinds of files do you have? Where are they stored?

tomez2 · « **Reply #4 on:** June 05, 2015, 10:50:14 am »

BTW, this computer is pretty much used for nothing but MC music playback connected to a Musical Fidelity V-Link. Yes, it is sometimes used for web browsing, but not much else. Only other programs on the machine are ITunes for my phone, DBpoweramp, and audacity.

Trumpetguy · « **Reply #5 on:** June 05, 2015, 11:00:17 am »

Failing hard-drive?

tomez2 · « **Reply #6 on:** June 05, 2015, 11:02:40 am »

I will try turning off "auto import" but please be aware, it has been on for years with no problem, and I have not suddenly imported a large number of files. They are ripped in small batches when newly added and imported at that time.

The files are all compatible PCM, Lossless, or High Rez. They are stored on a local internal drive connected via sata.

My question on the windows problem is this? If it is a windows problem, it is not happening with any other program at all. Only MC. Perhaps, and again I am no expert, but just maybe MC has a bug making it non compatible? It seems to be a recent problem here on the forum for others as well?

OK.... going to try update now

tomez2 · « **Reply #7 on:** June 05, 2015, 11:08:11 am »

no. the hard drive is not failing. I checked that

tomez2 · « **Reply #8 on:** June 05, 2015, 11:10:58 am »

Update installed. opened JRMC20, went in to shut of auto import. Program froze. Error message says "options not responding." Tried to close program, another error message open "Program not responding, End Now?"

CountryBumkin · « **Reply #9 on:** June 05, 2015, 11:11:06 am »

Maybe a recent Windows update?
I've had Windows updates muck up my system more than once. Can you roll back to a Windows "restore point" from back when the system was running good?

tomez2 · « **Reply #10 on:** June 05, 2015, 11:13:33 am »

this started with MC17.... I installed 20 out of desperation

tomez2 · « **Reply #11 on:** June 05, 2015, 11:19:54 am »

Quote from: CountryBumkin on June 05, 2015, 11:11:06 am

Maybe a recent Windows update?
I've had Windows updates muck up my system more than once. Can you roll back to a Windows "restore point" from back when the system was running good?

Like I said, It may be a windows update. But if the road curves, shouldn't the car follow? iTunes is fine, (god forbid) windows media player is fine, F**bar2000 is fine?? Been grasping at straws. I did say I'm nearly blind and it is very difficult to see the screen. Hard to get these posts up, let alone sift through all the forum. And, if windows update is problem I'm afraid of even bigger issues tampering with it

tomez2 · « **Reply #12 on:** June 05, 2015, 11:27:59 am »

I like the suggestions, and thanks. I am grateful. But I am looking for an answer. The forum is full of maybe suggestion for which I have tried to no avail. Again, absolutely nothing has changed otherwise, and nothing else is experiencing problems except MC........ strange. this has been a rock until now

tomez2 · « **Reply #13 on:** June 05, 2015, 11:29:18 am »

Quote from: CountryBumkin on June 05, 2015, 11:11:06 am

Maybe a recent Windows update?
I've had Windows updates muck up my system more than once. Can you roll back to a Windows "restore point" from back when the system was running good?

tried numerous rollbacks first, before anything else

JimH · « **Reply #14 on:** June 05, 2015, 11:30:31 am »

Quote from: tomez2 on June 05, 2015, 11:13:33 am

this started with MC17.... I installed 20 out of desperation

Then it's likely that hardware is failing. Antivirus programs can also cause similar problems.

What is the full version number of MC?

tomez2 · « **Reply #15 on:** June 05, 2015, 11:31:58 am »

the storage hard drive (D) is not the same one the OS (C) is on. Plus there is an external usb3 backup that is always off unless doing a backup.

tomez2 · « **Reply #16 on:** June 05, 2015, 11:35:49 am »

full version is MC 20.0.115.

Are you certain it is hardware? How do you know that? Again. only MC is a problem. Nothing else. I do windows security, and run avg pc maintenance. No error or warning about hardware failing

JimH · « **Reply #17 on:** June 05, 2015, 11:37:16 am »

Of course I'm not certain, but if the problem began with MC17 and it continues with MC20, you can probably rule out MC as the source.

Disconnect the backup drive that is not in use.

JimH · « **Reply #18 on:** June 05, 2015, 11:38:27 am »

Quote from: tomez2 on June 05, 2015, 11:35:49 am

I do windows security, and run avg pc maintenance. No error or warning about hardware failing

What is "avg pc maintenance"?

tomez2 · « **Reply #19 on:** June 05, 2015, 11:41:03 am »

All, repeat all music programs on this PC use the same library and drive for storage. No failure at all elsewhere. (audacitly, DB poweramp, widows media player, iTunes, Foobar2000, MC,)

JimH · « **Reply #20 on:** June 05, 2015, 11:43:39 am »

Are you ripping with another program and not MC?

Another possibility is for you to backup your library, clear it and import a single folder of files. You can do that under the File menu. Library > Library Manager.

tomez2 · « **Reply #21 on:** June 05, 2015, 11:46:54 am »

avg pc maintenance is just a program that runs windows maintenance processes from one spot. Defrag, etc. It has been on the pc since OS was installed. never an issue before.

backup drive is always unplugged unless backing up files

BTW. pc is a intel quadcore with 4 GB of ram running windows 7

tomez2 · « **Reply #22 on:** June 05, 2015, 11:51:03 am »

Quote from: JimH on June 05, 2015, 11:43:39 am

Are you ripping with another program and not MC?

Another possibility is for you to backup your library, clear it and import a single folder of files. You can do that under the File menu. Library > Library Manager.

I did that already.

Imported as 1 folder named JRiver. BTW, there are almost 50,000 files in there.

tomez2 · « **Reply #23 on:** June 05, 2015, 11:52:58 am »

I usually rip with db poweramp, which seems to be the gold standard among rippers. Done it for years with no problem

JimH · « **Reply #24 on:** June 05, 2015, 11:53:55 am »

OK. I found it:
http://www.avg.com/us-en/avg-pctuneup

Among other "helpful" things it does, it has a registry cleaner. These kinds of programs have caused many problems in the past.

Uninstall it and reboot. It's the only way to be sure that it isn't the cause of your problems.

JimH · « **Reply #25 on:** June 05, 2015, 11:55:12 am »

Quote from: tomez2 on June 05, 2015, 11:51:03 am

I did that already. Imported as 1 folder named JRiver. BTW, there are almost 50,000 files in there.

Make a small folder and import it. 50,000 files in a single folder?

tomez2 · « **Reply #26 on:** June 05, 2015, 12:01:37 pm »

Quote from: JimH on June 05, 2015, 11:55:12 am

Make a small folder and import it. 50,000 files in a single folder?

Yes. Is that a problem? They are broke down into subfolders. PCM, Lossless, High Rez, HDCD. Never been a problem. Foobar 2000 library has over 100,000 because of the compressed copies used for porable devices

JimH · « **Reply #27 on:** June 05, 2015, 12:04:28 pm »

No. It's Ok. I thought you meant they were in one folder, not in sub-folders.

MC will work fine up to at least 500,000 files. I don't know of any limit.

tomez2 · « **Reply #28 on:** June 05, 2015, 12:10:20 pm »

Well, I appreciate all of you who have taken the time to help. Not sure what to do next. Been through all the suggested fixes, but I am really hesitant to start "fishing" around with hardware or updates until issue is pinpointed. As all of you have seen, that seems to be elusive.

tomez2 · « **Reply #29 on:** June 05, 2015, 12:17:13 pm »

Quote from: JimH on June 05, 2015, 11:53:55 am

OK. I found it:
http://www.avg.com/us-en/avg-pctuneup

Among other "helpful" things it does, it has a registry cleaner. These kinds of programs have caused many problems in the past.

Uninstall it and reboot. It's the only way to be sure that it isn't the cause of your problems.

Jim, I will try that..... I have not run the part avg, but I will take a shot

glynor · « **Reply #30 on:** June 05, 2015, 12:38:24 pm »

Also, please read through this:
http://wiki.jriver.com/index.php/Troubleshooting_Guide

Some of the things in there have already been covered here, but that guide covers all of it. Assuming it doesn't help you get your issue sorted, a new post in this thread, following the instructions in the Report A Problem section, would be helpful to consolidate everything into one spot.

blgentry · « **Reply #31 on:** June 05, 2015, 04:52:43 pm »

What Jim was suggesting didn't seem to get through the other questions.

Jim was suggesting that you trying importing *only* a small number of files. Maybe one or two albums. Then test with that.

Brian.

tomez2 · « **Reply #32 on:** June 08, 2015, 01:38:10 pm »

Quote from: glynor on June 05, 2015, 12:38:24 pm

Also, please read through this:
http://wiki.jriver.com/index.php/Troubleshooting_Guide

Some of the things in there have already been covered here, but that guide covers all of it. Assuming it doesn't help you get your issue sorted, a new post in this thread, following the instructions in the Report A Problem section, would be helpful to consolidate everything into one spot.

I did state I have spent my time reading the forum? And that it is hard to read technically? And I am visually impaired

tomez2 · « **Reply #33 on:** June 08, 2015, 01:41:47 pm »

I have done all the suggestion posted here. Including removing avg.... I still have the issue.

mojave · « **Reply #34 on:** June 08, 2015, 01:50:18 pm »

Do you have any old versions of JRiver still installed? Try uninstalling them.

CountryBumkin · « **Reply #35 on:** June 08, 2015, 01:50:35 pm »

You are getting help. There were several posts with ideas.

You assume the software is broken and JRiver must fix it. But no one else is having the problem you are - so it looks like it is your machine that's broken - not the software.

Try running a scan on your computer files. Go to the "Command Prompt" (Start Button>All Programs>Accessories>Command Prompt). Right Click on the Command Prompt and select "Run as Administrator". Then type in "SFC /scannow" (no quotes).

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?filter[2]=Performance Maintenance

JimH · « **Reply #36 on:** June 08, 2015, 02:02:32 pm »

I removed some of the negativity. It isn't helpful. It just adds to the confusion.

I understand that you're frustrated, but I don't think this is a JRiver problem. Sorry.

Please be respectful of the help you're receiving.

JimH · « **Reply #37 on:** June 08, 2015, 02:03:24 pm »

Did you actually uninstall AVG?

And did you reboot and reinstall MC afterward?

glynor · « **Reply #38 on:** June 08, 2015, 02:26:06 pm »

Quote from: tomez2 on June 08, 2015, 01:38:10 pm

I did state I have spent my time reading the forum? And that it is hard to read technically? And I am visually impaired

I still haven't seen much, if any, of the stuff requested in the Report a Problem section of the guide. Without that, we are going to have a very difficult time providing assistance.

If MC is actually crashing, then the Log package will almost certainly include some clues, if not the smoking gun. I understand that you have a tough time with your vision, but we still need some information in order to assist.

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Author Topic: Stability problem (Read 11543 times)