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Author Topic: masterlicence not working for me  (Read 6310 times)

tester

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masterlicence not working for me
« on: August 30, 2015, 11:12:39 am »

hello....

cause there are no unlimmeted attemts for restoring the license plz help. i downloaded mc 21. went to license restore-page. put my master registration number. get the mail with the atached license mjr file. dobble click on it...it sais license sucessfully installed. after starting mc21 still unregistered. same probleem on a second remote macmini???
what´s wrong
thanks for helping
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blgentry

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Re: masterlicence not working for me
« Reply #1 on: August 30, 2015, 11:24:19 am »

I'm not exactly sure how licensing is *supposed* to work on MC for Mac.  I've had several different experiences.

With MC21, I had the same behavior as you:  MJR file runs and says "licensed", but then MC21 actually isn't licensed.

What worked for me:  Launch MC21.  Click the button that says "Restore" (something like that).  It will ask for your license key.  That's the permanent license key/code that was mailed to you when you purchased your license.  Cut and paste that from your email, into the box.  Then click OK.  That *should* actually license it for you.

Let us know how you do.  Good luck!

Brian.
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JimH

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Re: masterlicence not working for me
« Reply #2 on: August 30, 2015, 11:47:12 am »

With MC21, I had the same behavior as you:  MJR file runs and says "licensed", but then MC21 actually isn't licensed.
That's what you would get if MC20 opened the mjr file (Install Key).
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tester

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Re: masterlicence not working for me
« Reply #3 on: August 30, 2015, 12:15:08 pm »

yep...solved and used 3 keys so 7 left :(

thanks
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Awesome Donkey

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Re: masterlicence not working for me
« Reply #4 on: August 30, 2015, 01:10:38 pm »

yep...solved and used 3 keys so 7 left :(

No need to fret, if you run out of restores the development team can reset the count for you. :)
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JohnT

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Re: masterlicence not working for me
« Reply #5 on: August 31, 2015, 08:05:03 am »

Your restore count has been reset.
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John Thompson, JRiver Media Center

blgentry

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Re: masterlicence not working for me
« Reply #6 on: August 31, 2015, 10:15:46 am »

That's what you would get if MC20 opened the mjr file (Install Key).

I think you're right.  I just did an experiment on a (sorta) fresh system and the MJR file ran and licensed MC21 correctly the first time with no extra steps required.

I could do more experiments if it would help.

Brian.
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pschelbert

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Re: masterlicence not working for me
« Reply #7 on: September 05, 2015, 05:13:55 pm »

Hi

I have the same issue, but posted it in the MC21 Windows section. I have Win and Mac (masterlicense).

Peter


Your restore count has been reset.
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blgentry

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Re: masterlicence not working for me
« Reply #8 on: September 06, 2015, 05:49:45 pm »

Peter,

Please try the procedure I outlined a few posts back in this thread.  Here's a link so you don't have to scroll back looking for it:

http://yabb.jriver.com/interact/index.php?topic=99780.msg691240#msg691240

Brian.
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pschelbert

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Re: masterlicence not working for me
« Reply #9 on: September 07, 2015, 07:08:23 am »

Thanks

yes, thanks, your tip worked for Windos and for Mac.
As you mentioned, it eats up the "restores" you have (it eated up 5 "restores" out of the 10 restores, with all the trials I did with *.mjr).
So I am still not clear for what the *.mjr file is good. It does not work on Windows nor on Mac.

Peter
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glynor

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Re: masterlicence not working for me
« Reply #10 on: September 07, 2015, 09:09:28 am »

So I am still not clear for what the *.mjr file is good. It does not work on Windows nor on Mac.

The MJR files are the mechanism used to apply the license, even when you do it from within the application by entering your license key. So, if you got it to work that way, it actually did use an MJR file "behind the scenes".

Using an Install Key file like MC does may not be something you're used to, but it is actually a fairly common licensing method (particularly among "enterprise" applications). In the case of Media Center, the MJR file has to be opened by the Package Installer appropriate for your version of MC. This usually happens automatically, but sometimes the OS doesn't associate the MJR file extension with the right version of Package Installer. This is most often the case if security software on the computer interferes with MC's ability to set its own File Asssociations, or if you try to run the MJR file before you've ever launched and used a particular version of MC (it always associates the MJR files with the last major version of MC to be running).

If this happens, you need to tell the OS to open it with the correct version.

You can fix this on Windows by following the instructions here (down near the bottom) for How To Open A File In An Unassociated Program With Or Without Changing The File Association:
http://www.7tutorials.com/how-associate-file-type-or-protocol-program

When you get down to the part where you click Browse, then find and choose this application:
C:\Program Files (x86)\J River\Media Center 21\PackageInstaller.exe

Be sure to choose the one for MC21, and not previous versions, or it won't work (this is almost certainly what was happening to you before - the License was being installed, but by MC20, not MC21).

On Mac, the process is similar:
http://osxdaily.com/2013/08/08/change-default-application-open-files-mac-os-x/

The Package Installer application on Mac OSX is located "inside" the Media Center 21.app package (apps on OSX are really just folders, you can show what is inside them by right clicking and choosing Show Package Contents).  The Package Installer is here for MC21 on OSX:
/Applications/Media Center 21.app/Contents/MacOS/PackageInstaller.app

Again, be careful that you aren't opening it with an older version's Package Installer.

For me, it worked completely correctly on every machine I tested with (Mac and Windows). I'm not sure why it doesn't associate sometimes like it should, but both Windows and Mac OSX "protect" against applications taking over file associations now, because fighting over stealing associations like PDF and whatnot is an annoying behavior of malware applications.  So, in certain cases, it seems to not work correctly.

If you got it working by typing your registration code into MC directly, then don't worry about it. This does generate a new MJR file, and uses up one of your restores. But, as JohnT showed above in this thread, those can be reset by JRiver staff. That limit isn't there to stop you from using your license, it is to keep honest people honest (and prevent sharing licenses among many different people).
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pschelbert

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Re: masterlicence not working for me
« Reply #11 on: September 07, 2015, 05:03:38 pm »

Hi

thanks for the explanation, good to store your explantion for the next time.

May be then, MC20 install left behind old junk (old package-installer) in my case.
Yes I noted that MS does prevent more and more software to modify the operating system part. Unix (Mac) did this long time ago.

I have on the Windows machine only MS security-essentials and MS Firewall (no other virus etc. software)

On Mac: Sophos and Mac Firewall

Peter
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pebowles

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Re: masterlicence not working for me
« Reply #12 on: September 11, 2015, 04:57:34 pm »

I purchased a master upgrade back in July when you sent out the email to users of version 20. Because 21 sounded like it was in early Beta, I did not bother trying to download it until today. It appears that I never received a new license code. Can you look into this for me?
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blgentry

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Re: masterlicence not working for me
« Reply #13 on: September 11, 2015, 05:10:20 pm »

Go to the Restore Page and use option 2 to have your license code(s) emailed to you:

https://rover.jriver.com/cgi-bin/restore.cgi

Good luck.

Brian.
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pebowles

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Re: masterlicence not working for me
« Reply #14 on: September 13, 2015, 02:43:59 pm »

Ignore my last post. I was able to use the restore license page successfully.
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