INTERACT FORUM
More => Old Versions => JRiver Media Center 20 for Windows => Topic started by: eezetee on February 09, 2015, 11:08:08 am
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I'm unable to play any youtube content when in Theatre view despite my credentials being saved in the app.
Seen this bug reported and fixed a few times but I'm not sure if I've done something wrong with the setup.
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Looking at this wiki it seems youtube download is supported but I cannot seem to get it working
http://wiki.jriver.com/index.php/Video_Capabilities
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I'm unable to play any youtube content when in Theatre view despite my credentials being saved in the app.
Seen this bug reported and fixed a few times but I'm not sure if I've done something wrong with the setup.
YouTube playback is working great here. Strange.
Are you sure you're running the latest:
20.0.64 (1/29/2015)
6. Fixed: YouTube video playback was not working.
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Looking at this wiki it seems youtube download is supported but I cannot seem to get it working
http://wiki.jriver.com/index.php/Video_Capabilities
Make sure you're doing it right.
When you search or browse for a video in YouTube inside MC, to see the popup download/play/etc dialog, you have to hold Control and click on the item to open it. If you just regular click on the item, it will open in a regular YouTube page inside MC's internal browser.
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Make sure you're doing it right.
When you search or browse for a video in YouTube inside MC, to see the popup download/play/etc dialog, you have to hold Control and click on the item to open it. If you just regular click on the item, it will open in a regular YouTube page inside MC's internal browser.
Yep, Got it to at least prompt. I thought I was running 20.0.66 but I was at a previous version. Now on 20.0.66
However, when I try to download I get a "something went wrong with the playback. Failed to find or open file (hr=0x80004005)
But if I try another video (older one) it works and I can save it locally. No idea the difference (other than 10 years between the songs) :)
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Youtube does use different methods for older and newer postings.
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I have noticed that the Vevo vids will not download. My guess is they are copywrite protected, so i just try to find the same vid that's not a Vevo...just a thought to pass on.
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Yeah, VEVO vids are notorious for being difficult to download.
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Youtube does use different methods for older and newer postings.
Any idea how I know which is older or newer? is it just a matter of trying it out?
If that is the case, should I open a ticket that some new video's won't download? I did a simple test with "wiggle wiggle" from Jason D (forgot the full name) as it was top on the list. That doesn't work but Pink Floyd does.
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I am still unable to play any youtube videos while in Theatre view. None at all.
I get the same error of ""The file could not be found. Check that the filename in the library ..." on each video...
Running the latest 20.0.66 for Windows
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20.0.68 should fix this:
http://yabb.jriver.com/interact/index.php?topic=95488.0
Youtube changes their site from time to time.
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20.0.68 should fix this:
http://yabb.jriver.com/interact/index.php?topic=95488.0
Youtube changes their site from time to time.
Hi JimH,
I upgraded to 20.0.68 this morning and the first video I attmped to watch (some silly cat video) paused for a second, then issue the same
"Something went wrong with playback.
Details: The file could not be found. Check that the fileame in the library ..."
<OK> button
I checked my settings and my account is signed in. I've tried viewing about 10 different videos. All no go.
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It's working here for most videos.
I found one (https://www.youtube.com/watch?v=e-ORhEE9VVg) browsing around for a bit that wouldn't play and gave that exact error: Failed to find or open file (hr=0x80004005), but I played a bunch of stuff that worked fine (15 or 20 videos).
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It's working here for most videos.
I found one (https://www.youtube.com/watch?v=e-ORhEE9VVg) browsing around for a bit that wouldn't play and gave that exact error: Failed to find or open file (hr=0x80004005), but I played a bunch of stuff that worked fine (15 or 20 videos).
I tried the one you mentioned, and it failed along along with the 10 other videos of Tayler Swift (No idea who that is) or another 20 videos.
I've yet to be able to get a single video working and this is a fresh install. Well, yesterday was 20.0.64, then today 20.0.68. YouTube account logged in. Theatre Mode.
Is there anything I can provide about my system to help fix this?
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I've posted this before in the build thread but it may have not been noticed.
1) I find most YouTube videos will not play with a "Something went wrong with playback. Failed to find or open file. (hr=0x80004005)" Most of these that will not play are the ones marked as "vevo" under the "Music" option (see pic)
2) I'm getting the selection box appearing twice, once when I click on an item to play (as expected) but it then appears a second time over the top of the playback item (I just cancel it the second time). See the other pic
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I see the first issue all the time too (YouTube Theater View) for vevo content.
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I see the first issue all the time too (YouTube Theater View) for vevo content.
I get it for every single video. I've never been able to play a video in Threatre view.
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I've never used Theater View for YouTube playback, but it's working fine for me. (as before; won't play content that requires ads, and is limited to 720p)
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....that may be the issue, the ad supported stuff fails to play?
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I'm not sure what I can do to show this problem.
It's not just vevo videos, ads, or some other characteristic that's thinking them together. I cannot load any videos at all.
I will try to record the screen and share it.
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Here is the video I recorded (on my phone and scaled down its not so clear but it works)
You can see that no matter which video I try to place on this PC it throws the same error.
http://youtu.be/j9wUXaAhSG0
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Maybe this is somehow related: http://yabb.jriver.com/interact/index.php?topic=93965.0
Maybe it would make sense to merge those topics.
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While the threads are similar, I think they do warrant their own threads.
Can someone provide some assistance or help to gather some information for you to assess the problem. My install is a brand new one (3 days old since I bought the program)
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Oh for the longest time that has not worked for me. I have to right-click the link and select "open" for Media Center to catch it, rather than loading the video.
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Maybe this is somehow related: http://yabb.jriver.com/interact/index.php?topic=93965.0
Maybe it would make sense to merge those topics.
Oh for the longest time that has not worked for me. I have to right-click the link and select "open" for Media Center to catch it, rather than loading the video.
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Here is the video I recorded (on my phone and scaled down its not so clear but it works)
You can see that no matter which video I try to place on this PC it throws the same error.
http://youtu.be/j9wUXaAhSG0
Can one of the support/devs take a look at this and engage me if I can help with diagnostics. This is a pretty important feature for me.
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Here is the video I recorded (on my phone and scaled down its not so clear but it works)
You can see that no matter which video I try to place on this PC it throws the same error.
http://youtu.be/j9wUXaAhSG0
I get the exact error. Not sure when it started. Gave up on JRiver YouTube but would like to use it again someday.
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Here is the video I recorded (on my phone and scaled down its not so clear but it works)
You can see that no matter which video I try to place on this PC it throws the same error.
http://youtu.be/j9wUXaAhSG0
I didn't watch your entire movie, but I played that exact Woman in Minivan video that you did in the example this morning as a test and it worked. I just retested it now (it is still there) and it still worked. So, I can confirm now that you are not just picking over-and-over the (on my system, relatively few) videos where it doesn't work.
Where are you? I wonder if it is a regional thing.
PS. To others when stuff like this happens, please post links to specific examples whenever reporting an issue with YouTube or Podcasts or Live Streams or whatever. Specific links. It makes it very hard to test otherwise, and leaves you wondering about lots of possibilities.
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We have I think a couple of different issues.
- "Something went wrong with playback" - this is what I get on a bunch on content
- "File could not be found" - eezetee issue (note: I too can playback the "Woman in Minivan" just fine)
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- "File could not be found" - eezetee issue (note: I too can playback the "Woman in Minivan" just fine)
I get that exact "Failed to find or open file (hr=0x80004005)" error on other videos, such as the one I linked above, and these:
https://www.youtube.com/watch?v=KWZGAExj-es
https://www.youtube.com/watch?v=09R8_2nJtjg
https://www.youtube.com/watch?v=yOIu78gsGOQ
https://www.youtube.com/watch?v=bEOo311_yts
Those are mostly videos marked with "vevo" and all commercial music videos. That seems to me to be the default "I can't play this video from this source and I don't know why" error message.
But these all work fine for me:
https://www.youtube.com/watch?v=6aqXfF1iPdo
https://www.youtube.com/watch?v=6bh4mvJ5jUg
https://www.youtube.com/watch?v=S45OJnQp6mI
https://www.youtube.com/watch?v=TZPN9g2pmPQ
https://www.youtube.com/watch?v=k70xBg8en-4
https://www.youtube.com/watch?v=hqKafI7Amd8
https://www.youtube.com/watch?v=HgT1gtdC-PE
That includes some ad-supported content with pre-roll ads, and other commercial content like movie trailers and whatnot. I don't know, I use the YouTube support nearly exclusively for movie trailers, and it works pretty well for that.
But, something seems to be not working specifically for this user (and maybe others too), but not everyone. Best thing is to know what is different about his or her situation.
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note: I too can playback the "Woman in Minivan" just fine
That's a good note too, because now we know that it isn't just a "non-US customers" thing, since you're in that silly upside-down country. ;D
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I didn't watch your entire movie, but I played that exact Woman in Minivan video that you did in the example this morning as a test and it worked. I just retested it now (it is still there) and it still worked. So, I can confirm now that you are not just picking over-and-over the (on my system, relatively few) videos where it doesn't work.
Where are you? I wonder if it is a regional thing.
PS. To others when stuff like this happens, please post links to specific examples whenever reporting an issue with YouTube or Podcasts or Live Streams or whatever. Specific links. It makes it very hard to test otherwise, and leaves you wondering about lots of possibilities.
I'm located in Asia. Unable to play any videos, as in not a single one. I'm signed in with a youtube account and I can indeed play them but never in theatre view
Here is another video showing the same minivan video playing in the internal browser but not in Theatre view.
https://www.youtube.com/watch?v=J5JTJWUUo2o
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I get that exact "Failed to find or open file (hr=0x80004005)" error on other videos, such as the one I linked above, and these:
That includes some ad-supported content with pre-roll ads, and other commercial content like movie trailers and whatnot. I don't know, I use the YouTube support nearly exclusively for movie trailers, and it works pretty well for that.
But, something seems to be not working specifically for this user (and maybe others too), but not everyone. Best thing is to know what is different about his or her situation.
This is brand new install as I just heard about this program/server about 4 days ago, bought it, and started sorting my folders.
What information/debugs can I do for you? Want a wireshark capture of the outbound connection or some .txt file logs?
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I'm located in Asia.
As a test, can you change your system language to English (the setting in Windows, not inside MC) and try again?
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It is. Apologies if I wasn't clear. I'm from a western country, just living in Asia.
System is Windows 7 64 bit, SP1 installed. Only think that may be a bit strange (different) about my system is that it's running PLEX (until I get my jriver setup complete) as well as BlueIris (to monitor IP camera's)
Any log files you want me to supply? Thanks for responding
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Eezetee - the ones that have problems in JRiver, they all work in Youtube in your browser ?
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Eezetee - the ones that have problems in JRiver, they all work in Youtube in your browser ?
Yes, they work in the Connected Media > Youtube browser within JRiver. Theatre View, no videos work.
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It is. Apologies if I wasn't clear. I'm from a western country, just living in Asia.
Interesting. How about the reverse? Can you set your system language to something that "makes sense" for your location just as a test? I'm reaching here, but I think I've seen issues in the distant past with online content in MC related to the system language settings.
It might be a wild goose chase. Probably is, even, but worth checking.
The log package described here (http://wiki.jriver.com/index.php/Logging) might be useful. To be clear, I'm an admin on the forum but I don't work for JRiver (just help out on the forum). They do heavily monitor this forum however, so no need to worry.
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Interesting. How about the reverse? Can you set your system language to something that "makes sense" for your location just as a test? I'm reaching here, but I think I've seen issues in the distant past with online content in MC related to the system language settings.
It might be a wild goose chase. Probably is, even, but worth checking.
The log package described here (http://wiki.jriver.com/index.php/Logging) might be useful. To be clear, I'm an admin on the forum but I don't work for JRiver (just help out on the forum). They do heavily monitor this forum however, so no need to worry.
I'm not sure I follow. My system is installed with English (US). The location is United States (although I'm not but just a MS setting)
I'd be willing to open up teamviewer if a developer or support wanted to look at this system. It's a brand new install basically as I don't know what 95% of the options do.
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YouTube is working great here. I tried a few machines hoping one would act up, but no luck. Agh!!!
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Sorry, I can't help either - but I'm writing to say that the YouTube video (car vs minivan) works fine from my laptop. Did you go to Tools>Options>Service and try adjusting the playback bitrate (mine is set at "1 Mbit or less") for YouTube? I don't know if that would matter but it might be worth a try.
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YouTube is working great here. I tried a few machines hoping one would act up, but no luck. Agh!!!
Can you play any of the Vevo stuff under "Music" ? (see pic)
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I don't know how to get to the screen you show - but in Theater View > YouTube > Music Videos, there are music videos marked "Vevo" that fail to play ("something went wrong with playback ...").
Other YouTube music videos not marked Vevo play fine in Theater View.
Also, there are other YouTube music video Not marked with "vevo" that fail too. So after testing half a dozen, I'd say half play and half fail.
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Thanks - that is what I'm getting. FYI that screen shot is from StdView --> Video --> Connected Media --> Youtube
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I see.
From this Standard View>Video>Connected Media, the "Vevo" music videos will play.
There are a bunch of Megan Trainor videos :'( that are marked vevo and play fine - well almost fine.
I just started one and the JRiver ("how do you want to play" message popped up) I selected the second choice )play file inside viewer) and now the sound is playing but there is a "Something went wrong with playback" message. But it is still playing behind the message window.
However if I select "show the web page" the audio and video both play normally.
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In the Video > Connected Media > YouTube tree view I can play anything from Youtube, including these Vevo videos.
My video is set for 1mb or less
I am still unable to play ANY video from View > Theatre View > Video > Youtube.
How can I open a case with the development team. I appreciate everyone taking the time to repsond but this thread has swayed many times and I don't see how someone posting "well dude, it works on my laptop" is of any help to me or this issue. Is there bonus points for post counts?
Rather frustrating.
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The CTO and head developer at JRiver already commented on this thread. You've contacted them.
At this point, I don't think we know yet what is causing your issue.
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If I can supply any other information, please do let me know. Right now I'm at a loss as to what else I can provide other than the 2 video's above (again, apologies for the poor quality)
Setting up a networked library and will try 2 other devices soon.
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wonder if it's anything to do with the proxies for the country that i'm in. But then again, wen I goto the Tree enabled youtube, the video works fine but in theatre view, I've never been able to get any video to work.
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I just tested on a brand new laptop. Installed .NET as required and without any media installed in MC, tried to view YouTube. Nothing..
So this problem is not device specific, but appears to be regional, atleast regional to either my residence or the country I'm in. I will fire up a VPN service and see if the problem goes away.
I will also do a sniffer capture to see what's different in the Theatre View request versus browser based. I have an idea about proxy codes, so will test.
Is there anyone specific I should send this information or logs to?
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Here are the findings.
Packet 147 — Get /Watch?v=____________ HTTP/1.1
Packet 148 - ACK
Packet 149 - 301 Error moved permanently (seems normal across 3 captures)
However, between the non working Theatre View and a Typical Browser here’s that happens
Firefox - Switches to TLS 1.2
JRiver Browers (not Theatre View) — Switches to TLS 1.2
JRiver Theatre - TLS v1, then sends a Reset + ACK
Attached is the 2 images of the packet captures.
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Is there anything else I can do to get this issue resolved. It's quite important for my application to have this feature working.
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The problem with YouTube is they're slowly but surely moving away from using Flash to enforcing HTML5 via Media Source Extensions (MSE). I have this dreadful feeling that once all browsers (Firefox at this point) support Encrypted Media Extensions (ESE) they'll begin enforcing that too which could and probably will put people in the same situation as Netflix currently. ESE is basically DRM - I don't believe Chromium (the open source browser Google Chrome is based on) supports it at all whereas Chrome does.
If this comes to pass, it'll be incredibly difficult to download videos, stream videos to non-YouTube websites in specific browsers that support ESE and YouTube-approved applications.
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Is there anything else I can do to get this issue resolved. It's quite important for my application to have this feature working.
Can you install Fiddler and send a sniff showing you playing a YouTube clip from Theater View to matt at jriver dot com?
Thanks.
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Matt,
Already sent. Couple of videos played in Theatre View (doesnt work), then one played inside the browser (works)
Let me know if you need anything else.
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Matt,
Already sent. Couple of videos played in Theatre View (doesnt work), then one played inside the browser (works)
Let me know if you need anything else.
Thanks. I asked by email too, but what country is your copy of Windows set to?
I want to try the same here on the hope that it could reproduce an issue.
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You're set to English. There goes that theory.
I'm really at a loss for what's happening on your machine. Sorry.
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I tried another machine here just to make sure I wasn't imaging things and YouTube playback worked fine.
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Hi Matt,
Did the debugs or the fiddler captures help.
The only thing I see is related to Transport Layer Security (TLS) version.
What version does the theatre view use?
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Just used ExpressVPN to Hong Kong and then again to Los Angeles, USA. Same error.
So it's not related to any ISP proxy.
Is there any debugs I can turn on inside JRiver that I can pass over to the development team.
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MC has a logging system which is quite thorough. Described here:
http://wiki.jriver.com/index.php/Logging
If you capture a log while recreating the conditions, it may be helpful. You can send it to Matt as you did the other stuff, or post the ZIP file here (if it is too big to attach directly to the post, the wiki article has suggestions).
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This doesn't seem to be related to eezetee's problems here, which are universal and not related to particular videos. However, I figured I'd throw it out there since we discussed it earlier that the reason MC can't play directly the videos marked as VEVO (and some other similar videos) is if the video is restricted by the content owner.
This is described here:
http://apiblog.youtube.com/2011/12/understanding-playback-restrictions.html
I found a number of StackOverflow threads about exactly this (many referencing VEVO videos directly) but this one is the most succinct:
http://stackoverflow.com/questions/13640757/youtube-iframe-api-onerror-fires-with-error-code-150-for-videos-from-vevo
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Thanks glynor, explains my probs with Vevo content not playing. Shame as it is the Music Videos I'm after in particular. I wonder how the "grabbers" get around all this.
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MC has a logging system which is quite thorough. Described here:
http://wiki.jriver.com/index.php/Logging
If you capture a log while recreating the conditions, it may be helpful. You can send it to Matt as you did the other stuff, or post the ZIP file here (if it is too big to attach directly to the post, the wiki article has suggestions).
I've sent the files in and also attached here.
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If there is anything else I can provide, please do let me know. its very strange that the following systems exhibit the same behavior
Windows 8.1 Beta
Windows 7 SP1
I've tried turning on a VPN to another country to make sure it wasn't something to do with this countries firewalls/proxies but that did nothing as well.
Am I to just accept that this feature doesn't work on my systems?
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I really think it has to be regional, but the fact that VPN isn't fixing it is a mystery.
I know Matt has been working on it, but I think he's somewhat stumped as well. Anything you can describe that might make your setup unique would be worth reporting. Proxies? Other oddball Internet settings?
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I thought the same, figuring maybe the Windows machine was odd. But even with a brand new Windows 8.1 machine that is still running the 8.1 Beta it has the same problem.
It could be proxy related, but the VPN test would have solved that.
Is there any requirements for JRiver with Youtube? .NET, JRE version, codecs, etc?
I can easily stand up a VM here and provide access to the JRiver dev's to check it out. Or if you want me to VPN elsewhere to test, i can do that too.
Curious though why the Theatre mode uses TLS v1.0 and the other (working) tests are TLS 1.2
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I guess at this point that the thread is dead and I'm to not use this feature?
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I really do not mean to be pessimistic towards anyone when I say this, the JRiver staff least of all, but considering that Youtube functionality seems to break almost as soon as they get it working again, and considering that the problem now seems to plague different views in different ways (especially theatre view) as well as different videos in different ways, I am beginning to think that attempting to integrate with Youtube in this manner costs too much in time and resources in exchange for little return. I would love to have this functionality as much as the next guy, but I honestly would be neither surprised, nor sad, nor angry, if JRiver, in lieu of obtaining the expensive licence(s) needed to formally partner with Google/Youtube for this integration, decided to abandon the prospect entirely. I probably don't have the whole picture, but can it really be said that continuing to attempt to support this feature is all that ideal, or even viable?
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I really do not mean to be pessimistic towards anyone when I say this, the JRiver staff least of all, but considering that Youtube functionality seems to break almost as soon as they get it working again, and considering that the problem now seems to plague different views in different ways (especially theatre view) as well as different videos in different ways, I am beginning to think that attempting to integrate with Youtube in this manner costs too much in time and resources in exchange for little return. I would love to have this functionality as much as the next guy, but I honestly would be neither surprised, nor sad, nor angry, if JRiver, in lieu of obtaining the expensive licence(s) needed to formally partner with Google/Youtube for this integration, decided to abandon the prospect entirely. I probably don't have the whole picture, but can it really be said that continuing to attempt to support this feature is all that ideal, or even viable?
It could very well be that my setup (although I have multiple computers exhibiting the same problems) is different, but I can't see how so many other players/systems can do it.
This is a pretty important feature for me as it keeps the wife and her friends happy with silly/stupid youtube videos and allows me more video game time :)
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I guess at this point that the thread is dead and I'm to not use this feature?
We can't fix what we can't reproduce. Sorry.
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We can't fix what we can't reproduce. Sorry.
I've given packet captures, debug logs, screenshots as well as offered anyone that wanted, complete access via teamviewer to my 2 machines that have the same problem.
I can reproduce it for you now and anytime.
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I think what Gatherum is saying is that it is difficult to keep up with Youtube software changes. They have far more people making changes, than any of the Youtube player software apps have people to reverse engineer the changes.
For example, there is a popular Firefox extension that adds a download button to Youtube, but that extension stopped working a few days ago.
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youtube-dl (https://github.com/rg3/youtube-dl/) will download videos, even protected VEVO ones.
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When I opened this topic, it was about viewing youtube videos in Theatre mode, that is all.
Nothing about downloading content. The other views in JRiver work just fine except Theatre view.
It also seems to run a different TLS version. Can someone from the development or otherwise in the know describe the differences between Theatre View and the other views?
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Nothing about downloading content. The other views in JRiver work just fine except Theatre view.
Well, I don't know that we've ever confirmed that. I certainly did NOT get that impression, at least confirmed, previously in this thread.
Are you saying you can play video in YouTube in MC and they work NOT in the embedded browser. Just to be clear, I do not mean this:
(http://glynor.com/img/screenshots/MC20/YouTube-Prompt-In_Browser.png)
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(http://glynor.com/img/screenshots/MC20/YouTube-Playing-In_Browser.png)
That way, in the embedded browser, will work for all YouTube videos, even the ones we described as "broken" earlier in the thread. For it to work in Theater View, it works like it does in Standard View when you pick Play the file inside the player at the prompt, and the video plays in Playing Now or Display View.
(http://glynor.com/img/screenshots/MC20/YouTube-Prompt-Inside_Player.png)
That's the way Theater View works, and only by testing that in Standard View compares apples-to-apples. I'd meant to confirm with you which you'd tested in Standard View, but up until now, I was assuming you meant in-browser playback works in Standard View (which is a very different beast from Theater View, and isn't really relevant).
So, can you confirm?
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Hi Glynor, yes, I can confirm that it's only Theatre View with the problem.
"Show the webpage" and "Play the file inside the player" both work (see attached screenshots)
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Curiouser and curiouser.
Matt did you realize that? His issue is exclusively in Theater View, while the same exact videos work inside the player in Standard View.
EDIT: To be clear, I knew you said Theater View, and I did do my testing for you in Theater View, but I never saw any difference between the two. If it works in one, it works in the other, for me. But, apparently not for you. That's a pretty good clue, now that it is confirmed well.
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I guess at this point that the thread is dead and I'm to not use this feature?
By the way... No, don't assume that. If you haven't heard back on something in a bit, it doesn't mean they've necessarily given up, just that they're stumped or don't have enough info (or got distracted by some other shiny object). In this case, I think they're stumped.
Bump the thread, and try new ways to test it. And, try to explain things again in new ways. You just taught me something new about your issue. I realize you'd said that before, but people make lots of assumptions about how things work, and if it isn't explained in detail, it's too easy to assume the "worst"... You know?
In my defense: Since you never explicitly said that the same exact videos worked in Standard View In the Player (as opposed to the embedded browser) and since my tests showed no difference between Theater View and playing in the Player from Standard View, I assumed you didn't know about this difference and were just saying they worked in the browser in Standard View. I was wrong, obviously, but see how things can slip by?
Also, this:
We can't fix what we can't reproduce. Sorry.
I can't speak for him, of course, but based on knowing Jim, I think he meant "give us more to go on" rather than "we've given up, you're on your own". If Jim means the latter, he usually says so, pretty darn clearly. ;)
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By the way... No, don't assume that. If you haven't heard back on something in a bit, it doesn't mean they've necessarily given up, just that they're stumped or don't have enough info (or got distracted by some other shiny object). In this case, I think they're stumped.
Bump the thread, and try new ways to test it. And, try to explain things again in new ways. You just taught me something new about your issue. I realize you'd said that before, but people make lots of assumptions about how things work, and if it isn't explained in detail, it's too easy to assume the "worst"... You know?
In my defense: Since you never explicitly said that the same exact videos worked in Standard View In the Player (as opposed to the embedded browser) and since my tests showed no difference between Theater View and playing in the Player from Standard View, I assumed you didn't know about this difference and were just saying they worked in the browser in Standard View. I was wrong, obviously, but see how things can slip by?
Also, this:
I can't speak for him, of course, but based on knowing Jim, I think he meant "give us more to go on" rather than "we've given up, you're on your own". If Jim means the latter, he usually says so, pretty darn clearly. ;)
Thanks Glynor. I'm unable to think of any other ways to test, debug, highlight the issue. if you have some further things that I can do to highlight the problem, please do let me know and I'd be happy to attempt them.
Actually, I didn't know the difference between Player Standard View launched from the app in normal mode versus the browser. I only knew Theatre mode and Standard View, so you were indeed right :)
Are the player (not browser) in standard view mode and theatre view utilizing the same built in players/codes and drivers?
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Thinking that maybe 1 of my PC's is just broken and the other was running a Windows 8.1 beta/eval. I did a brand new install of Windows 8.1 and tried to view Youtube in Theatre view. No go. Works in the 2 other views (per above screenshots)
Anything else I can provide?
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Wow. So, i've got something interesting to share.
Whilst playing around with gizmo and encountering other issues of video not playing on Android, I tried webgizmo then finally tried added the Library Server on my touch screen Windows 8.1 to teh main video server. I clicked on a video thinking it wouldn't work (like my Android Tablet and like the web based version. But alas I saw a
"Loading Web Components"...... Let that run for about 30 seconds then video displayed. I darn near choked....
Seems it installed something.
So for fun, I went back to the home screen, and went under youtube. Sure enough, in Theatre View, the videos played. I test about 15 of them.
It seems I didn't have JWplayer installed? Is that the reason?
Side question: Why after each reboot when I run Jmedia, does it Extract and look like it's installing itself?
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Wow, so it's working normally now?
Strange. Hendrik or John, do you have any ideas?
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Yep. I even restarted my client, also removed the connection to the server and just used the local library.
The "installing required components" or similar message, seemed to put JWplayer on my system, which solved it. Or maybe it was flash
However, my windows 7 machine I just tried to get the same installing message but I couldn't. Tried to update flash, didn't help.
So Windows 8.1 works but I've yet to get Windows 7 working
Where can I find in the logs what was updated?
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I think a helpful advanced option would be:
" Install all possible required components now "
Not only for these sorts of situations, but also to prevent the "getting required components" message when you are expecting to playback video (can be annoying/embarrassing with guests). Also could be helpful in places with very limited download speed.
The idea would be to have a list of all possible "required components" for all of MC20, and then download it all.
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Agreed with the above post. I have an "old" windows 7 that doesn't work. My brand new Windows 8.1 system didn't work until the "update"
But I have no idea what was updated on the Windows 8.1 system as it really was brand new.
Nor do I know what I should be updating to fix the broken Windows 7.
Maybe a sort of "health check" tab that verifies certain things are update/reachable/tested such as
DNS working
All required updates
Ping test
Bandwidth to internet
etc
So, given that I was able to identify by chance the Windows 8 issue. Anyone want to help with the Windows 7 problem :)
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If it's not downloading the required components, it may be a firewall problem.
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I think it never had Red October filters installed.
These are installed the first time you play any video. But, perhaps it isn't triggered when you play YouTube, and only local video?
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I think it never had Red October filters installed.
These are installed the first time you play any video. But, perhaps it isn't triggered when you play YouTube, and only local video?
I erased LAV, went to Theater View, picked a movie, it said 'Adding required components' and then it played.
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I actually ran into a similar problem a week or two ago.
I specifically erased the LAV folder because I wanted MC to update it, and whenever I tried playing a video it would just error out instead of downloading the required components.
I think I was trying to play a Blu-ray disc at the time.
Eventually after restarting MC a couple of times it triggered and downloaded the required components.
I agree that it would be nice to have an option to manually initiate this via the Help→Updates menu.
And/or check for updated components each time you update MC to a new version and download them automatically if you have played a video before, rather than waiting for the first time you try to play a video in that new version - which is very annoying.
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I erased LAV, went to Theater View, picked a movie, it said 'Adding required components' and then it played.
Picked a movie from YouTube?
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Picked a movie from YouTube?
I just tested it on my server, and it did download LAV normally, using YouTube from Theater View. So, I don't think it is LAV.
Does MC load any other web components on demand? Not JWPlayer, obviously, as that's server-side, but it might need other stuff. Also, does it rely upon the ActiveX Flash plugin to be installed in IE (on the system generally) to work?
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To be clear, I'm not saying that this specific issue was due to LAV.
But I have recently seen behavior from MC where it should have been downloading components and it simply gave me a playback error instead.
Restarting MC and trying to play other files seemed to fix it for me, but I had to mess about with things for a couple of minutes before it worked.
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Picked a movie from YouTube?
https://www.youtube.com/results?search_query=movie
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If it's not downloading the required components, it may be a firewall problem.
Hi Jim. I'm not sure I understand. Both of these systems I tested with are on the same LAN segment and go through the same firewall.
I have no idea why the 8.1 machine finally triggered a required components install.
However, is there any way to check with the system that I have all of the require plugs/installs/codecs/modules, etc?
I now have 1 system that works and another that doesn't. Does this make my issue more easily replicable?
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Can someone advise what the LAV folder is? I search my HD for that folder and found nothing.
Can someone list the requirements for Youtube and the system in general. I can play video's either directly or from a server.
In neither case does YouTube play (locally or connect to a server) and the error I receive is "The file could not be found. Check that the filename in the library ..."
I cannot see what the rest of the message is. Just an OK button.
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%APPDATA%\J River\Media Center 20\Plugins\lav
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Just cleared the LAV folder based on above message and indeed it said "Adding required components"
But youtube still isn't working.
Is there any other directories I could delete that will be automatically refreshed as my Windows 8.1 install yesterday grabbed some new components then was working immediately.
This windows 7 install is stubborn. Tried a remove/install just now. Same error.
Would the team like me to record installing Windows 7 and do some diagnostics on it?
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Does that system have .NET installed on it?
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Yes, .NET 4.5.2 is installed. Should it be?
Maybe someone can whip up a quick tool to check for all the neccessary files and report what's missing, even registry keys.
My Windows 8.1 does not have .NET installed.
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In theory, the YouTube parser shouldn't need anything installed until it goes to playback and then it'll install LAV.
But just parsing the webpages only uses our internal file loading stuff that's hard-coded into the program.
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Welp, I deleted LAV and it indeed downloaded it, created the directory and the files. Didn't fix the issue. Youtube still didn't work
Interested to see what Glynor mentions about the .NET. My Win 8.1 doesn't have it, but the broken Win 7.1
Doing a SP update, Windows update and DirectX update.
Update: Still doesn't work.
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Just wondering if there is anything else I can provide. Spent many hours working on this but I don't know what's wrong with the single workstation. The only thing I can think of that Glynor mentioned was .NET which I had to install because of Hyperspin (Arcade front end)
The other Windows 8.1 PC wasn't working, then just one day did some sort of refresh/download then it worked. The Windows 7.1 did not
Can we look at a tool that will check for all requirements and report back. Like a Diaganostic tool.
Client runs it, searchs for all DLL's/Registrry hooks/codec's/plugsin/etc and reports back. Would be usefull for people requesting support.
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The only thing I can think of that Glynor mentioned was .NET which I had to install because of Hyperspin (Arcade front end)
There is some component of .NET that is required for some part of MC, but I don't remember the details. I know Hendrik posted an explanation once, but I can't find it. Either way, it does prompt you to install it during the initial install if it isn't there and is required, and it certainly does NOT conflict with any version of .NET that I know about. I have a bunch of versions of it on all of my machines with MC.
Have you tried a full uninstall, reboot, reinstall of MC? That might be worthwhile at this point. Make a Library Backup first, so you can get your crap back when you're done, and then remove MC including all settings (you can leave your Library). Reboot, and then reinstall using the latest build.
Hopefully it is just that something went wrong in the initial install, and that'll fix it. Long shot, really, but worth trying since we're otherwise stumped.
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There is some component of .NET that is required for some part of MC, but I don't remember the details. I know Hendrik posted an explanation once, but I can't find it. Either way, it does prompt you to install it during the initial install if it isn't there and is required, and it certainly does NOT conflict with any version of .NET that I know about. I have a bunch of versions of it on all of my machines with MC.
Have you tried a full uninstall, reboot, reinstall of MC? That might be worthwhile at this point. Make a Library Backup first, so you can get your crap back when you're done, and then remove MC including all settings (you can leave your Library). Reboot, and then reinstall using the latest build.
Hopefully it is just that something went wrong in the initial install, and that'll fix it. Long shot, really, but worth trying since we're otherwise stumped.
I just did a uninstall, reboot and reinstall with the latest download (20.87 I believe) from JRiver. Issue still remains.
This PC has HyperSpin and a bunch of video game emulators on it. Could that have anyhting to do with it?
Is there some program I should look at to see what JRiver actually installs/sets up during install that you can see if it's missing.
How about a debug or developer mode? The debug I saw was pretty lackluster.