Topic: Youtube Problems [Partially Solved] (Read 31793 times)

eezetee · « **Reply #50 on:** February 16, 2015, 05:36:14 am »

Here are the findings.

Packet 147 — Get /Watch?v=____________ HTTP/1.1
Packet 148 - ACK
Packet 149 - 301 Error moved permanently (seems normal across 3 captures)

However, between the non working Theatre View and a Typical Browser here’s that happens

Firefox - Switches to TLS 1.2
JRiver Browers (not Theatre View) — Switches to TLS 1.2
JRiver Theatre - TLS v1, then sends a Reset + ACK

Attached is the 2 images of the packet captures.

eezetee · « **Reply #51 on:** February 17, 2015, 05:10:30 pm »

Is there anything else I can do to get this issue resolved. It's quite important for my application to have this feature working.

Awesome Donkey · « **Reply #52 on:** February 17, 2015, 07:09:21 pm »

The problem with YouTube is they're slowly but surely moving away from using Flash to enforcing HTML5 via Media Source Extensions (MSE). I have this dreadful feeling that once all browsers (Firefox at this point) support Encrypted Media Extensions (ESE) they'll begin enforcing that too which could and probably will put people in the same situation as Netflix currently. ESE is basically DRM - I don't believe Chromium (the open source browser Google Chrome is based on) supports it at all whereas Chrome does.

If this comes to pass, it'll be incredibly difficult to download videos, stream videos to non-YouTube websites in specific browsers that support ESE and YouTube-approved applications.

Matt · « **Reply #53 on:** February 17, 2015, 07:54:41 pm »

Quote from: eezetee on February 17, 2015, 05:10:30 pm

Is there anything else I can do to get this issue resolved. It's quite important for my application to have this feature working.

Can you install Fiddler and send a sniff showing you playing a YouTube clip from Theater View to matt at jriver dot com?

Thanks.

eezetee · « **Reply #54 on:** February 18, 2015, 10:45:18 am »

Matt,

Already sent. Couple of videos played in Theatre View (doesnt work), then one played inside the browser (works)

Let me know if you need anything else.

Matt · « **Reply #55 on:** February 18, 2015, 11:01:24 am »

Quote from: eezetee on February 18, 2015, 10:45:18 am

Matt,

Already sent. Couple of videos played in Theatre View (doesnt work), then one played inside the browser (works)

Let me know if you need anything else.

Thanks. I asked by email too, but what country is your copy of Windows set to?

I want to try the same here on the hope that it could reproduce an issue.

Matt · « **Reply #56 on:** February 18, 2015, 11:48:50 am »

You're set to English. There goes that theory.

I'm really at a loss for what's happening on your machine. Sorry.

Matt · « **Reply #57 on:** February 18, 2015, 12:01:02 pm »

I tried another machine here just to make sure I wasn't imaging things and YouTube playback worked fine.

eezetee · « **Reply #58 on:** February 18, 2015, 10:50:51 pm »

Hi Matt,

Did the debugs or the fiddler captures help.

The only thing I see is related to Transport Layer Security (TLS) version.

What version does the theatre view use?

eezetee · « **Reply #59 on:** February 18, 2015, 11:06:18 pm »

Just used ExpressVPN to Hong Kong and then again to Los Angeles, USA. Same error.

So it's not related to any ISP proxy.

Is there any debugs I can turn on inside JRiver that I can pass over to the development team.

glynor · « **Reply #60 on:** February 18, 2015, 11:57:09 pm »

MC has a logging system which is quite thorough. Described here:
http://wiki.jriver.com/index.php/Logging

If you capture a log while recreating the conditions, it may be helpful. You can send it to Matt as you did the other stuff, or post the ZIP file here (if it is too big to attach directly to the post, the wiki article has suggestions).

glynor · « **Reply #61 on:** February 19, 2015, 12:06:12 am »

This doesn't seem to be related to eezetee's problems here, which are universal and not related to particular videos. However, I figured I'd throw it out there since we discussed it earlier that the reason MC can't play directly the videos marked as VEVO (and some other similar videos) is if the video is restricted by the content owner.

This is described here:
http://apiblog.youtube.com/2011/12/understanding-playback-restrictions.html

I found a number of StackOverflow threads about exactly this (many referencing VEVO videos directly) but this one is the most succinct:
http://stackoverflow.com/questions/13640757/youtube-iframe-api-onerror-fires-with-error-code-150-for-videos-from-vevo

jmone · « **Reply #62 on:** February 19, 2015, 04:21:43 am »

Thanks glynor, explains my probs with Vevo content not playing. Shame as it is the Music Videos I'm after in particular. I wonder how the "grabbers" get around all this.

eezetee · « **Reply #63 on:** February 19, 2015, 07:49:14 am »

Quote from: glynor on February 18, 2015, 11:57:09 pm

MC has a logging system which is quite thorough. Described here:
http://wiki.jriver.com/index.php/Logging

If you capture a log while recreating the conditions, it may be helpful. You can send it to Matt as you did the other stuff, or post the ZIP file here (if it is too big to attach directly to the post, the wiki article has suggestions).

I've sent the files in and also attached here.

eezetee · « **Reply #64 on:** February 22, 2015, 08:07:38 am »

If there is anything else I can provide, please do let me know. its very strange that the following systems exhibit the same behavior
Windows 8.1 Beta
Windows 7 SP1

I've tried turning on a VPN to another country to make sure it wasn't something to do with this countries firewalls/proxies but that did nothing as well.

Am I to just accept that this feature doesn't work on my systems?

glynor · « **Reply #65 on:** February 22, 2015, 09:35:53 am »

I really think it has to be regional, but the fact that VPN isn't fixing it is a mystery.

I know Matt has been working on it, but I think he's somewhat stumped as well. Anything you can describe that might make your setup unique would be worth reporting. Proxies? Other oddball Internet settings?

eezetee · « **Reply #66 on:** February 22, 2015, 10:25:34 am »

I thought the same, figuring maybe the Windows machine was odd. But even with a brand new Windows 8.1 machine that is still running the 8.1 Beta it has the same problem.
It could be proxy related, but the VPN test would have solved that.

Is there any requirements for JRiver with Youtube? .NET, JRE version, codecs, etc?

I can easily stand up a VM here and provide access to the JRiver dev's to check it out. Or if you want me to VPN elsewhere to test, i can do that too.

Curious though why the Theatre mode uses TLS v1.0 and the other (working) tests are TLS 1.2

eezetee · « **Reply #67 on:** February 26, 2015, 01:27:49 am »

I guess at this point that the thread is dead and I'm to not use this feature?

Gatherum · « **Reply #68 on:** February 26, 2015, 02:43:28 am »

I really do not mean to be pessimistic towards anyone when I say this, the JRiver staff least of all, but considering that Youtube functionality seems to break almost as soon as they get it working again, and considering that the problem now seems to plague different views in different ways (especially theatre view) as well as different videos in different ways, I am beginning to think that attempting to integrate with Youtube in this manner costs too much in time and resources in exchange for little return. I would love to have this functionality as much as the next guy, but I honestly would be neither surprised, nor sad, nor angry, if JRiver, in lieu of obtaining the expensive licence(s) needed to formally partner with Google/Youtube for this integration, decided to abandon the prospect entirely. I probably don't have the whole picture, but can it really be said that continuing to attempt to support this feature is all that ideal, or even viable?

eezetee · « **Reply #69 on:** February 26, 2015, 02:58:44 am »

Quote from: Gatherum on February 26, 2015, 02:43:28 am

I really do not mean to be pessimistic towards anyone when I say this, the JRiver staff least of all, but considering that Youtube functionality seems to break almost as soon as they get it working again, and considering that the problem now seems to plague different views in different ways (especially theatre view) as well as different videos in different ways, I am beginning to think that attempting to integrate with Youtube in this manner costs too much in time and resources in exchange for little return. I would love to have this functionality as much as the next guy, but I honestly would be neither surprised, nor sad, nor angry, if JRiver, in lieu of obtaining the expensive licence(s) needed to formally partner with Google/Youtube for this integration, decided to abandon the prospect entirely. I probably don't have the whole picture, but can it really be said that continuing to attempt to support this feature is all that ideal, or even viable?

It could very well be that my setup (although I have multiple computers exhibiting the same problems) is different, but I can't see how so many other players/systems can do it.

This is a pretty important feature for me as it keeps the wife and her friends happy with silly/stupid youtube videos and allows me more video game time

JimH · « **Reply #70 on:** February 26, 2015, 06:20:37 am »

Quote from: eezetee on February 26, 2015, 01:27:49 am

I guess at this point that the thread is dead and I'm to not use this feature?

We can't fix what we can't reproduce. Sorry.

eezetee · « **Reply #71 on:** February 26, 2015, 08:12:29 am »

Quote from: JimH on February 26, 2015, 06:20:37 am

We can't fix what we can't reproduce. Sorry.

I've given packet captures, debug logs, screenshots as well as offered anyone that wanted, complete access via teamviewer to my 2 machines that have the same problem.

I can reproduce it for you now and anytime.

kstuart · « **Reply #72 on:** February 26, 2015, 12:42:19 pm »

I think what Gatherum is saying is that it is difficult to keep up with Youtube software changes. They have far more people making changes, than any of the Youtube player software apps have people to reverse engineer the changes.

For example, there is a popular Firefox extension that adds a download button to Youtube, but that extension stopped working a few days ago.

Awesome Donkey · « **Reply #73 on:** February 26, 2015, 01:27:59 pm »

youtube-dl will download videos, even protected VEVO ones.

eezetee · « **Reply #74 on:** February 26, 2015, 10:18:10 pm »

When I opened this topic, it was about viewing youtube videos in Theatre mode, that is all.

Nothing about downloading content. The other views in JRiver work just fine except Theatre view.

It also seems to run a different TLS version. Can someone from the development or otherwise in the know describe the differences between Theatre View and the other views?

glynor · « **Reply #75 on:** February 27, 2015, 12:26:22 am »

Quote from: eezetee on February 26, 2015, 10:18:10 pm

Nothing about downloading content. The other views in JRiver work just fine except Theatre view.

Well, I don't know that we've ever confirmed that. I certainly did NOT get that impression, at least confirmed, previously in this thread.

Are you saying you can play video in YouTube in MC and they work NOT in the embedded browser. Just to be clear, I do not mean this:

-

That way, in the embedded browser, will work for all YouTube videos, even the ones we described as "broken" earlier in the thread. For it to work in Theater View, it works like it does in Standard View when you pick Play the file inside the player at the prompt, and the video plays in Playing Now or Display View.

That's the way Theater View works, and only by testing that in Standard View compares apples-to-apples. I'd meant to confirm with you which you'd tested in Standard View, but up until now, I was assuming you meant in-browser playback works in Standard View (which is a very different beast from Theater View, and isn't really relevant).

So, can you confirm?

eezetee · « **Reply #76 on:** February 27, 2015, 12:48:01 am »

Hi Glynor, yes, I can confirm that it's only Theatre View with the problem.

"Show the webpage" and "Play the file inside the player" both work (see attached screenshots)

glynor · « **Reply #77 on:** February 27, 2015, 01:12:02 am »

Curiouser and curiouser.

Matt did you realize that? His issue is exclusively in Theater View, while the same exact videos work inside the player in Standard View.

EDIT: To be clear, I knew you said Theater View, and I did do my testing for you in Theater View, but I never saw any difference between the two. If it works in one, it works in the other, for me. But, apparently not for you. That's a pretty good clue, now that it is confirmed well.

glynor · « **Reply #78 on:** February 27, 2015, 01:20:55 am »

Quote from: eezetee on February 26, 2015, 01:27:49 am

I guess at this point that the thread is dead and I'm to not use this feature?

By the way... No, don't assume that. If you haven't heard back on something in a bit, it doesn't mean they've necessarily given up, just that they're stumped or don't have enough info (or got distracted by some other shiny object). In this case, I think they're stumped.

Bump the thread, and try new ways to test it. And, try to explain things again in new ways. You just taught me something new about your issue. I realize you'd said that before, but people make lots of assumptions about how things work, and if it isn't explained in detail, it's too easy to assume the "worst"... You know?

In my defense: Since you never explicitly said that the same exact videos worked in Standard View In the Player (as opposed to the embedded browser) and since my tests showed no difference between Theater View and playing in the Player from Standard View, I assumed you didn't know about this difference and were just saying they worked in the browser in Standard View. I was wrong, obviously, but see how things can slip by?

Also, this:

Quote from: JimH on February 26, 2015, 06:20:37 am

We can't fix what we can't reproduce. Sorry.

I can't speak for him, of course, but based on knowing Jim, I think he meant "give us more to go on" rather than "we've given up, you're on your own". If Jim means the latter, he usually says so, pretty darn clearly.

eezetee · « **Reply #79 on:** February 27, 2015, 03:40:21 am »

Quote from: glynor on February 27, 2015, 01:20:55 am

By the way... No, don't assume that. If you haven't heard back on something in a bit, it doesn't mean they've necessarily given up, just that they're stumped or don't have enough info (or got distracted by some other shiny object). In this case, I think they're stumped.

Bump the thread, and try new ways to test it. And, try to explain things again in new ways. You just taught me something new about your issue. I realize you'd said that before, but people make lots of assumptions about how things work, and if it isn't explained in detail, it's too easy to assume the "worst"... You know?

In my defense: Since you never explicitly said that the same exact videos worked in Standard View In the Player (as opposed to the embedded browser) and since my tests showed no difference between Theater View and playing in the Player from Standard View, I assumed you didn't know about this difference and were just saying they worked in the browser in Standard View. I was wrong, obviously, but see how things can slip by?

Also, this:
I can't speak for him, of course, but based on knowing Jim, I think he meant "give us more to go on" rather than "we've given up, you're on your own". If Jim means the latter, he usually says so, pretty darn clearly.

Thanks Glynor. I'm unable to think of any other ways to test, debug, highlight the issue. if you have some further things that I can do to highlight the problem, please do let me know and I'd be happy to attempt them.

Actually, I didn't know the difference between Player Standard View launched from the app in normal mode versus the browser. I only knew Theatre mode and Standard View, so you were indeed right

Are the player (not browser) in standard view mode and theatre view utilizing the same built in players/codes and drivers?

eezetee · « **Reply #80 on:** March 01, 2015, 10:18:58 pm »

Thinking that maybe 1 of my PC's is just broken and the other was running a Windows 8.1 beta/eval. I did a brand new install of Windows 8.1 and tried to view Youtube in Theatre view. No go. Works in the 2 other views (per above screenshots)

Anything else I can provide?

eezetee · « **Reply #81 on:** March 04, 2015, 11:31:54 am »

Wow. So, i've got something interesting to share.

Whilst playing around with gizmo and encountering other issues of video not playing on Android, I tried webgizmo then finally tried added the Library Server on my touch screen Windows 8.1 to teh main video server. I clicked on a video thinking it wouldn't work (like my Android Tablet and like the web based version. But alas I saw a

"Loading Web Components"...... Let that run for about 30 seconds then video displayed. I darn near choked....

Seems it installed something.

So for fun, I went back to the home screen, and went under youtube. Sure enough, in Theatre View, the videos played. I test about 15 of them.

It seems I didn't have JWplayer installed? Is that the reason?

Side question: Why after each reboot when I run Jmedia, does it Extract and look like it's installing itself?

Matt · « **Reply #82 on:** March 04, 2015, 11:42:05 am »

Wow, so it's working normally now?

Strange. Hendrik or John, do you have any ideas?

eezetee · « **Reply #83 on:** March 04, 2015, 12:08:30 pm »

Yep. I even restarted my client, also removed the connection to the server and just used the local library.

The "installing required components" or similar message, seemed to put JWplayer on my system, which solved it. Or maybe it was flash

However, my windows 7 machine I just tried to get the same installing message but I couldn't. Tried to update flash, didn't help.

So Windows 8.1 works but I've yet to get Windows 7 working

Where can I find in the logs what was updated?

kstuart · « **Reply #84 on:** March 04, 2015, 12:18:39 pm »

I think a helpful advanced option would be:

" Install all possible required components now "

Not only for these sorts of situations, but also to prevent the "getting required components" message when you are expecting to playback video (can be annoying/embarrassing with guests). Also could be helpful in places with very limited download speed.

The idea would be to have a list of all possible "required components" for all of MC20, and then download it all.

eezetee · « **Reply #85 on:** March 04, 2015, 12:25:48 pm »

Agreed with the above post. I have an "old" windows 7 that doesn't work. My brand new Windows 8.1 system didn't work until the "update"

But I have no idea what was updated on the Windows 8.1 system as it really was brand new.

Nor do I know what I should be updating to fix the broken Windows 7.

Maybe a sort of "health check" tab that verifies certain things are update/reachable/tested such as
DNS working
All required updates
Ping test
Bandwidth to internet
etc

So, given that I was able to identify by chance the Windows 8 issue. Anyone want to help with the Windows 7 problem

JimH · « **Reply #86 on:** March 04, 2015, 01:03:32 pm »

If it's not downloading the required components, it may be a firewall problem.

glynor · « **Reply #87 on:** March 04, 2015, 01:30:11 pm »

I think it never had Red October filters installed.

These are installed the first time you play any video. But, perhaps it isn't triggered when you play YouTube, and only local video?

Matt · « **Reply #88 on:** March 04, 2015, 01:41:24 pm »

Quote from: glynor on March 04, 2015, 01:30:11 pm

I think it never had Red October filters installed.

These are installed the first time you play any video. But, perhaps it isn't triggered when you play YouTube, and only local video?

I erased LAV, went to Theater View, picked a movie, it said 'Adding required components' and then it played.

6233638 · « **Reply #89 on:** March 04, 2015, 04:03:27 pm »

I actually ran into a similar problem a week or two ago.
I specifically erased the LAV folder because I wanted MC to update it, and whenever I tried playing a video it would just error out instead of downloading the required components.
I think I was trying to play a Blu-ray disc at the time.

Eventually after restarting MC a couple of times it triggered and downloaded the required components.
I agree that it would be nice to have an option to manually initiate this via the Help→Updates menu.
And/or check for updated components each time you update MC to a new version and download them automatically if you have played a video before, rather than waiting for the first time you try to play a video in that new version - which is very annoying.

glynor · « **Reply #90 on:** March 04, 2015, 05:57:50 pm »

Quote from: Matt on March 04, 2015, 01:41:24 pm

I erased LAV, went to Theater View, picked a movie, it said 'Adding required components' and then it played.

Picked a movie from YouTube?

glynor · « **Reply #91 on:** March 04, 2015, 06:03:31 pm »

Quote from: glynor on March 04, 2015, 05:57:50 pm

Picked a movie from YouTube?

I just tested it on my server, and it did download LAV normally, using YouTube from Theater View. So, I don't think it is LAV.

Does MC load any other web components on demand? Not JWPlayer, obviously, as that's server-side, but it might need other stuff. Also, does it rely upon the ActiveX Flash plugin to be installed in IE (on the system generally) to work?

6233638 · « **Reply #92 on:** March 04, 2015, 06:59:27 pm »

To be clear, I'm not saying that this specific issue was due to LAV.
But I have recently seen behavior from MC where it should have been downloading components and it simply gave me a playback error instead.
Restarting MC and trying to play other files seemed to fix it for me, but I had to mess about with things for a couple of minutes before it worked.

kstuart · « **Reply #93 on:** March 04, 2015, 10:23:52 pm »

Quote from: glynor on March 04, 2015, 05:57:50 pm

Picked a movie from YouTube?

https://www.youtube.com/results?search_query=movie

eezetee · « **Reply #94 on:** March 04, 2015, 10:58:27 pm »

Quote from: JimH on March 04, 2015, 01:03:32 pm

If it's not downloading the required components, it may be a firewall problem.

Hi Jim. I'm not sure I understand. Both of these systems I tested with are on the same LAN segment and go through the same firewall.

I have no idea why the 8.1 machine finally triggered a required components install.

However, is there any way to check with the system that I have all of the require plugs/installs/codecs/modules, etc?

I now have 1 system that works and another that doesn't. Does this make my issue more easily replicable?

eezetee · « **Reply #95 on:** March 04, 2015, 11:05:07 pm »

Can someone advise what the LAV folder is? I search my HD for that folder and found nothing.
Can someone list the requirements for Youtube and the system in general. I can play video's either directly or from a server.

In neither case does YouTube play (locally or connect to a server) and the error I receive is "The file could not be found. Check that the filename in the library ..."
I cannot see what the rest of the message is. Just an OK button.

6233638 · « **Reply #96 on:** March 05, 2015, 12:22:54 am »

%APPDATA%\J River\Media Center 20\Plugins\lav

eezetee · « **Reply #97 on:** March 05, 2015, 01:14:04 am »

Just cleared the LAV folder based on above message and indeed it said "Adding required components"

But youtube still isn't working.

Is there any other directories I could delete that will be automatically refreshed as my Windows 8.1 install yesterday grabbed some new components then was working immediately.

This windows 7 install is stubborn. Tried a remove/install just now. Same error.

Would the team like me to record installing Windows 7 and do some diagnostics on it?

glynor · « **Reply #98 on:** March 05, 2015, 06:49:05 am »

Does that system have .NET installed on it?

eezetee · « **Reply #99 on:** March 05, 2015, 08:20:09 am »

Yes, .NET 4.5.2 is installed. Should it be?

Maybe someone can whip up a quick tool to check for all the neccessary files and report what's missing, even registry keys.

My Windows 8.1 does not have .NET installed.

INTERACT FORUM

Author Topic: Youtube Problems [Partially Solved] (Read 31793 times)