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[okvaal]

Hi.
Although I have found this subject by browsing this forum, I have yet to find an answer that applies 100%, so here I go:
About one week ago, the following started to appear within seconds after opening MC12: "Microsoft Visual C++Runtime Error. Runtime error. Program: C:\Program files\JRiver\MediaCenter12\MediaCenter12.exe. This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." Any action after that will cause the program to shut down.

Last week, I somehow managed to run a library backup (can't remember if I uninstalled the prog before that), but now this has begun to re-appear. ANy ideas, please?

rgds,
Ole K

[JimH]

No idea. 

Try uninstalling, removing the registry entries, rebooting and re-installing the latest build.

[Matt]

Run this to enable logging: (it's safe -- it just sets a few registry keys inside Media Center 12's HKCU folder)
ftp://ftp.jriver.com/pub/downloads/music/tmp/EnableMC12Logging.reg

Then grab the log from C:\Documents and Settings\[User Name]\Application Data\J River\Media Center 12 after a crash.  Post it here.

[okvaal]

Thanks, but: "[HKEY_CURRENT_USER\Software\JRiver\Media Center 12\Debug]" should mean that there is a "debug" folder, shouldn't it? In case, it's not there. Have I got it wrong?

[Matt]

The "Debug" folder is only there once you enable logging.

[okvaal]

Thanks a lot. The log file is pretty long. Should I post it all?

rgds,
ole k

[Matt]

Erase the log.  Launch MC.  Make sure it logs some stuff before crashing. (so you aren't looking at an old log)

If it does, post the last 100 or so lines here.

[okvaal]

OK. Since the log was newly installed, I just ran the program once, it crashed and here are the 100 (or so) last lines of the log:
0014110: 20204: Handheld: CHHManager::UpdateWMDMDevice: Loading PDTInfo: ''
0014110: 20204: Handheld: CHHManager::UpdatePluginDeviceInfo: Start
0014125: 20204: Handheld: CHHManager::UpdatePluginDeviceInfo: Finish (15 ms)
0014125: 20204: Handheld: CHHManager::UpdateWMDMDevice: Finish (46 ms)
0014141: 20204: Handheld: CHHManagerMap::EnumWMDMDevices: Finish (94 ms)
0014141: 20204: Handheld: CHHManager::Initialize: Start
0014157: 20204: Handheld: CHHManager::UpdatePluginDeviceInfo: Start
0014157: 20204: Handheld: CHHManager::UpdatePluginDeviceInfo: Finish (0 ms)
0014172: 20204: Handheld: CHHManager::InitializePlugin: Start
0014172: 20204: Handheld: CHHManager::InitializePlugin: PluginName: 'Portable Drives'
0014188: 20056: Reader: CInternetReader::DownloadFromHTTPURL: Success
0014188: 20204: Handheld: CHHManager::InitializePlugin: Creating plugin
0014204: 20056: Reader: CInternetReader::DownloadFromHTTPURL: Finish (1047 ms)
0014204: 20204: Handheld: CHHPluginThread::CHHPluginThread: Start
0014219: 20056: Reader: CInternetReader::Thread: Finish (1078 ms)
0014219: 25532: Reader: CInternetReader::Open: Finish (1250 ms)
0014235: 25532: Reader: CDownloadUIDlg::Thread: downloadbytes=0, filelength=0
0014250: 25532: Reader: CDownloadUIDlg::Thread: open was successful, starting to read 1024 bytes at a time...
0014297: 20204: Handheld: CHHPluginThread::CHHPluginThread: Finish (93 ms)
0014297: 20204: Handheld: CHHManager::InitializePlugin: Valid plugin created
0014297: 20204: Handheld: CHHManager::EnableEvents: Start
0014313: 20204: Handheld: CHHManager::EnableEvents: Finish (16 ms)
0014329: 20204: SDK: CMJAutomation::CMJAutomation: Global Count: 4, Main 0, 2853970
0014329: 20204: Handheld: CHHPluginThread::ProcessCommand: Start
0014344: 21144: Handheld: CHHPluginThread::Thread Message Processing: Start
0014344: 21144: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 2
0014360: 21144: Handheld: CHHPluginThread::Thread Message Processing: Command = 1031
0014360: 21144: Handheld: CHHPluginThread::Thread Message Processing: Finish (16 ms)
0014407: 20204: Handheld: CHHPluginThread::ProcessCommand: Finish (78 ms)
0014407: 20204: Handheld: CHHManager::InitializePlugin: Initializing plugin...
0014422: 20204: Handheld: CHHPluginThread::Initialize: Start
0014422: 21144: Handheld: CHHPluginThread::Thread Message Processing: Start
0014438: 21144: Handheld: CHHPluginThread::Thread Message Processing: Type: 0, Function: 0
0014469: 21144: Handheld: CPortableDriveWMDM::Initialize: Start
0014485: 21144: Handheld: CPortableDriveWMDM::Initialize: Initializing device: $$?$storage#removablemedia#7&14c51cdb&0&rm#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
0014485: 21144: Handheld: CWMDMSupport::Init: Start
0014500: 21144: Handheld: CWMDMInterface::CWMDMInterface: Start
0014500: 21144: Handheld: CWMDMInterface::CWMDMInterface: Creating secure channel client
0014516: 26128: General: CLoaderThread::PerformAction: Finish (594 ms)
0014516: 21144: Handheld: CWMDMInterface::CWMDMInterface: Updating certificate
0014532: 21144: Handheld: CWMDMInterface::CWMDMInterface: Updating channel
0014532: 21144: Handheld: CWMDMInterface::CWMDMInterface: Authenticating
0014563: 21144: Handheld: CWMDMInterface::CWMDMInterface: Getting device manager
0014579: 21144: Handheld: CWMDMInterface::CWMDMInterface: WMDM valid: 1
0014579: 21144: Handheld: CWMDMInterface::CWMDMInterface: Finish (79 ms)
0014594: 21144: Handheld: CWMDMSupport::Init: Finish (109 ms)
0014594: 21144: Handheld: CPortableDriveWMDM::Initialize: Initialize return value: 0 (hr)
0014610: 21144: Handheld: CPortableDriveWMDM::Initialize: Setting device
0014610: 21144: Handheld: CWMDMSupport::SetDevice: Start
0014625: 21144: Handheld: CWMDMSupport::SetDevice: Setting to device: $$?$storage#removablemedia#7&14c51cdb&0&rm#{53f5630d-b6bf-11d0-94f2-00a0c91efb8b}
0014625: 21144: Handheld: CWMDMSupport::SetDevice: Enumerating devices...
0014641: 21144: Handheld: CWMDMHelper::CWMDMHelper: Start
0014688: 21144: Handheld: CWMDMHelper::CWMDMHelper: Finish (47 ms)
0014704: 21144: Handheld: CWMDMHelper::CWMDMHelper: Start
0014719: 21144: Handheld: CWMDMHelper::CWMDMHelper: Finish (15 ms)
0014735: 21144: Handheld: CWMDMHelper::CWMDMHelper: Start
0014750: 25532: Reader: CInternetReader::Read: InternetReadFile returned true with zero bytes read: EOF
0014766: 25532: Reader: CDownloadUIDlg::Thread: bytes read = 357, numreads=18
0014782: 25532: Reader: CInternetReader::Read: InternetReadFile returned true with zero bytes read: EOF
0014797: 25532: Reader: CDownloadUIDlg::Thread: zero bytes read after 19 reads
0014797: 21144: Handheld: CWMDMHelper::CWMDMHelper: Finish (62 ms)
0014813: 25532: Reader: CDownloadUIDlg::Thread: closing local file
0014829: 21144: Handheld: CWMDMHelper::CWMDMHelper: Start
0014829: 25532: Reader: CDownloadUIDlg::Thread: calling Close
0014844: 25532: Reader: CInternetReader::Close: Start
0014891: 21144: Handheld: CWMDMHelper::CWMDMHelper: Finish (62 ms)
0014907: 21144: Handheld: CWMDMSupport::SetDevice: Done walking devices (found: 0)
0014922: 21144: Handheld: CWMDMSupport::SetDevice: Creating progress helper
0014969: 25532: Reader: CInternetReader::Close: Finish (125 ms)
0014969: 25532: Reader: CInternetReader::Close: Start
0015094: 25532: Reader: CInternetReader::Close: Finish (125 ms)
0015094: 25532: Reader: CDownloadUIDlg::Thread: Finish (2140 ms)
0015125: 15088: Reader: CDownloadUIDlg::StartDownload: Finished download. Return Value = 0 ()
0015125: 15088: Reader: CDownloadUIDlg::StartDownload: Finish (2218 ms)
0015141: 15088: General: CPodcastWorker[0]: Download Complete
0015188: 26128: General: CLoaderThread::PerformAction: Start
0015188: 26128: General: CLoaderThread::PerformAction: Action 14 (thread id = 26128)
0015204: 26128: General: CLoaderThread::PerformAction: Handling auto-library backup / auto-import
0015204: 26128: General: CLoaderThread::PerformAction: Waiting... (500 ms)
0015766: 26128: General: CLoaderThread::PerformAction: Finish (578 ms)
0015766: 26128: General: CLoaderThread::PerformAction: Start
0015782: 26128: General: CLoaderThread::PerformAction: Action 15 (thread id = 26128)
0015797: 26128: General: CLoaderThread::PerformAction: Processing check for updates
0015813: 26128: General: CLoaderThread::PerformAction: Waiting... (500 ms)
0016375: 26128: General: CLoaderThread::PerformAction: Finish (609 ms)
0016375: 26128: General: CLoaderThread::PerformAction: Start
0016391: 26128: General: CLoaderThread::PerformAction: Action 16 (thread id = 26128)
0016391: 26128: General: CLoaderThread::PerformAction: Waiting... (500 ms)
0016407: 37392: Import: Process: Starting import (JRiver Media Center 12.0.185)
0016422: 37392: Import: GetNewFiles: Start
0016422: 37392: Import: GetNewFiles: Finish (0 ms)
0016438: 37392: Import: GetMissingAndUpdateFiles: Start
0016454: 37392: Database: CMediaFileIOLoad::Load: Loading: C:\Documents and Settings\Ole Kvaal\Programdata\J River\Media Center 12\Library\Cache\File List Sort\Cache (2).dat

[Alex B]

... 0016407: 37392: Import: Process: Starting import (JRiver Media Center 12.0.185)
0016422: 37392: Import: GetNewFiles: Start
0016422: 37392: Import: GetNewFiles: Finish (0 ms)
0016438: 37392: Import: GetMissingAndUpdateFiles: Start
0016454: 37392: Database: CMediaFileIOLoad::Load: Loading: C:\Documents and Settings\Ole Kvaal\Programdata\J River\Media Center 12\Library\Cache\File List Sort\Cache (2).dat

Do you have the v. 12.0.185 installed or is the text incorrect? The current version is 12.0.259.

You could also clear the library cache folder. I don't know if that would help anything, but the last item in the log is the cache (2).dat. file. You can safely delete the contents of the C:\Documents and Settings\Ole Kvaal\Programdata\J River\Media Center 12\Library\Cache\ folder.

[okvaal]

Strange. All I did was to dl the latest version, and now everything works ok again . . Thanks a lot for your helpfulness.

rgds,
ole k