The windows online driver update utility is not finding or identifying the driver you mentioned
The Windows Update driver updater is useless except for bare-minimum functionality, and will never show the most up-to-date drivers for your GPU or other system components.
The only way to get the real drivers is from Intel. Explained here:
http://wiki.jriver.com/index.php/Troubleshooting_DriversUpdating drivers willy-nilly is never a good idea. However, the Intel GPU drivers are typically best obtained directly from Intel (except for on Laptops when you often need to go to the OEM: HP or Lenovo or whatever).
However... With the additional information, I don't suspect the GPU driver anymore.
I do, however, suspect the chipset drivers (or maybe Seagate firmware for that external drive), since it impacts USB3 usage. External drives are... Troublesome, to say the least.
I would certainly try updating your Platform Drivers from Intel:
http://wiki.jriver.com/index.php/Troubleshooting_Drivers#Platform_DriversThese contain a variety of drivers for the "motherboard and CPU components" of your system, which includes USB functionality. This would be, I'd guess, the best bet to fix the problem (assuming it isn't a problem with your particular drive, which is possible, but I'd guess less likely).
You may also want to try connecting the drive to a
non-USB3 port on your computer. This will make the drive transfer data slower, yes, but still not slower than an actual BD Optical drive would in most cases. If that fixes the issue, then it tells us it is some interaction between the USB3 chipset (or the drivers for it) on your computer and that drive.
USB3 chipsets are troublesome beasts. I don't see any non-Intel USB3 chipsets listed in your System Report, which is good because those are
particularly bad. If you do have USB3 ports you
know to be non-Intel (often they'll be a different color from the rest, possibly red or yellow), though, avoid those like the plague. One other note worth mentioning is that you should NOT install the USB3 eXtensible Host Controller drivers from Intel on that system. Those are for Windows 7 only, and they cause all sorts of trouble with Windows 8 and 8.1 More info here:
http://www.intel.com/support/chipsets/usb3/sb/CS-033977.htmIf you did upgrade that system from Windows 7, that could possibly be your culprit (though it probably would have been detected as part of the upgrade). If you upgraded and got a warning about that, and did nothing about it, come back and let me know. Otherwise, don't worry about this, but don't go digging on Intel's site and download their USB3 driver.
The
chipset driver, though, I'd bet is likely to help (and won't hurt). Do that first.
Reboot, and test again. If it isn't solved, try it on a USB2 port. Then, come back and report the results.
Author
Topic: MC 20 Freezes when any transport functions are engaged (Read 10833 times)