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[ananta108]

Hi folks

I had to resintall winxp etc, so had to reinstall Jukebox, when I attempt to relicence from the original mjr file, I get error installing licence. I even have the exact code in a text file, that would not work on the internet restore, I gave my email to try that way, received the exact key as I already have, but how to I type it in manually in restore licence, it only seems to work by using an mjr file? Help!

Andy

[JimH]

You execute it by clicking on it in Windows Explorer.  Details are in the FAQ.

[ananta108]

Yes, I have done the obvious, but my point is I get an error from Media Jukebox. Do I have to uninstall, and start afresh? Like I said I had a new installation of winXP

Andy

[John Gateley]

Is your clock correct?

j

[ananta108]

From A E-mail Message I Sent KingSparta, He Sugested I Provide More Info

>>what version did you buy?
Version 8

> And what date was it?
I forget , around last april/May

> What Version Do You Currectly Have On
> Your Computer?
>> 8.0.394

>> What is the exact wording of the error
>> messages MJ give you?
Error installing media jukebox licence, OK!

> Go Rum MJ Goto To Help, System Info And
> Post That System Info In A
>> Message in the forum

Media Jukebox  8.0.394
Install Path: e:\Program Files\J River\Media Jukebox\

CPU: AMD Athlon 1367 MHz MMX
Memory: Total - 785 MB, Free - 613 MB
OS: Microsoft Windows XP  Workstation 5.1
Service Pack 1 (Build 2600)

Internet Explorer: 6.0.2800.1106
ComCtl32.dll: 6.00.2800.1106
Shlwapi.dll: 6.00.2800.1106
Shell32.dll: 6.00.2800.1106
wnaspi32.dll: Internal ASPI Layer

Thanks
Andy

I have given my reply to the best of my understanding:

[KingSparta]

I did ask him in an e-mail and he said his date on his system was correct.

not sure about that but in the e-mail it said

>> I received an email from Mark Farmer, on
>> On 26/01/2003 at 15:04
so it seems correct

this error message was the same one that when the date was corrected it would fix the problem.

it seems he bought MJ back prior to the new license skeem and may have been issued an RRG file orginaly, and may have been sent a new key at some point since i have confermed he did have one.

if it is any good i can't tell him

also i don't know if he has tried it on MC9 since it should also work on MC9

[ananta108]

My file is MJR type, I bought it about May-June last year roughly, I could check my statements.

I have uninstalled, and reinstalled nut no difference

Help?

Andy

[John Gateley]

Hi Andy,

I'll take a closer look in the morning when I get to work. In the meantime, could you send me your name and e-mail address you purchased under to gateley @ jriver.com?

Thanks,

j