INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Have a new license, but program says "invalid"  (Read 7087 times)

gt93grad

  • World Citizen
  • ***
  • Posts: 125
Have a new license, but program says "invalid"
« on: November 23, 2011, 05:45:44 pm »
I'm reinstalling, so I have a temporary license, but the program keeps telling me it's invalid.  I have the MJR and I choose Restore, and then point to it.  What else to do?
Logged

MrC

  • Citizen of the Universe
  • *****
  • Posts: 10462
  • Your life is short. Give me your money.
Re: Have a new license, but program says "invalid"
« Reply #1 on: November 23, 2011, 05:47:37 pm »
I'm not sure what a "temporary" license is.  If the license file is over 2 weeks old, you'll need to generate (restore) a new one.  See:  http://wiki.jriver.com/index.php/Purchase_and_License_Recovery

Logged
The opinions I express represent my own folly.

gt93grad

  • World Citizen
  • ***
  • Posts: 125
Re: Have a new license, but program says "invalid"
« Reply #2 on: November 23, 2011, 05:58:37 pm »
Yep, I'm folllowing the Restore instructions.  I sent my code, I received a new MJR, and I saved it to disk.  Then I clicked restore in MC and pointed to the file.  It tells me it's invalid.  I can't double-click on a MJR file.  Then it wants to search for a program.
Logged

MrC

  • Citizen of the Universe
  • *****
  • Posts: 10462
  • Your life is short. Give me your money.
Re: Have a new license, but program says "invalid"
« Reply #3 on: November 23, 2011, 06:01:01 pm »
Is your license for the same version of MC that you are trying to install?
Logged
The opinions I express represent my own folly.

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72444
  • Where did I put my teeth?
Re: Have a new license, but program says "invalid"
« Reply #4 on: November 23, 2011, 06:18:56 pm »
Our wiki has Old Versions.
Logged

gt93grad

  • World Citizen
  • ***
  • Posts: 125
Re: Have a new license, but program says "invalid"
« Reply #5 on: November 23, 2011, 06:41:08 pm »
The license says in the subject that it's for version 13, and that's the one I'm using.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72444
  • Where did I put my teeth?
Re: Have a new license, but program says "invalid"
« Reply #6 on: November 23, 2011, 06:45:20 pm »
What is the full version of MC?

What OS are you using?

Is the date on your PC correct?

The "Purchase" link above has more information that might help.

Logged

gt93grad

  • World Citizen
  • ***
  • Posts: 125
Re: Have a new license, but program says "invalid"
« Reply #7 on: November 23, 2011, 06:53:23 pm »
What is the full version of MC?   Latest version of 13.  Unfortunately I can't open to tell you.

What OS are you using?  Windows 7 Pro

Is the date on your PC correct?  Yes

The "Purchase" link above has more information that might help.
Logged

gt93grad

  • World Citizen
  • ***
  • Posts: 125
Re: Have a new license, but program says "invalid"
« Reply #8 on: November 23, 2011, 06:55:07 pm »
I've tried the Restore open over and over with no luck.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72444
  • Where did I put my teeth?
Re: Have a new license, but program says "invalid"
« Reply #9 on: November 23, 2011, 07:02:03 pm »
Please answer the questions I've asked above.

Try a different browser.  IE, for example.
Logged

gt93grad

  • World Citizen
  • ***
  • Posts: 125
Re: Have a new license, but program says "invalid"
« Reply #10 on: November 23, 2011, 08:06:09 pm »
I answered them at 6:53, right?  It's right after your post.  I'm using IE version 9.
Logged

Alex B

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 10121
  • The Cosmic Bird
Re: Have a new license, but program says "invalid"
« Reply #11 on: November 24, 2011, 02:41:26 am »
Quote from: gt93grad on November 23, 2011, 05:58:37 pm
... I can't double-click on a MJR file.  Then it wants to search for a program.

I think this means that something is not correctly installed. Double-clicking the "Media Center13-xxxxxxx.mjr" file should install the license even when MC is not running. Did you do a standard installation? Have you tried to re-run the MC13 installer using the default install options? Use the final MC13 build from the above link. I wonder if a security program could somehow have intercepted the installation process.

You could also check the contents of the *.mjr file. Open it with Notepad or some other text editor. In any case, DO NOT post your actual license code here, but it should look like this:

Quote
JRiver, Inc. Media Center 13
--begin-product-info--
Vendor:JRiver, Inc.
Product:Media Center
Version:13
--end-product-info--
--begin-license--
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxx
--end-license--

I replaced my license code with the x-letters.
Logged
The Cosmic Bird - a triple merger of galaxies: http://eso.org/public/news/eso0755

gt93grad

  • World Citizen
  • ***
  • Posts: 125
Re: Have a new license, but program says "invalid"
« Reply #12 on: November 24, 2011, 10:23:25 am »
Yes, that's what my file looks like.  But I think it's very possible a security program blocked the install.  Maybe I'll try again.
Logged
Pages: [1]   Go Up
« previous next »