Topic: Crashes on startup (Read 5575 times)

preproman · « **on:** March 29, 2011, 07:10:34 am »

These happen every sigle time. I can't get it not to crash at this point.

The first is on every close. ie.. file=>exit. It just hangs then gives me the white screen. I have to end the task in task manager.

Second is every time I run the auto scan under import. It just hangs and gives me the white screen. I have to kill the take in task manager. The funny thing is it add all new files so it does what it's suppose to do, you just can't tell by the hangs and white screens.

Any ideas?

JimH · « **Reply #1 on:** March 29, 2011, 07:19:48 am »

What version are you using? Did you try the latest from the top of this board?

Any Apple files?

preproman · « **Reply #2 on:** March 29, 2011, 07:22:46 am »

Verison 16.0.55 Beta. Yes all AIFF files..

JimH · « **Reply #3 on:** March 29, 2011, 07:24:13 am »

Please try this build. It will be posted later today.

http://files.jriver.com/mediacenter/MediaCenter160058.exe

preproman · « **Reply #4 on:** March 29, 2011, 07:26:04 am »

OK - will do. After I get off work.

preproman · « **Reply #5 on:** March 29, 2011, 07:51:32 pm »

Quote from: JimH on March 29, 2011, 07:24:13 am

Please try this build. It will be posted later today.

http://files.jriver.com/mediacenter/MediaCenter160058.exe

This build crashes on startup. Won't let me into the program at all - every time. .(58)

JimH · « **Reply #6 on:** March 29, 2011, 07:53:18 pm »

Are you running an early version of IE9?

Did you try to reboot?

preproman · « **Reply #7 on:** March 29, 2011, 07:59:35 pm »

Quote from: JimH on March 29, 2011, 07:53:18 pm

Are you running an early version of IE9?

Did you try to reboot?

Yes - I think so, What version should I be runinng?

JimH · « **Reply #8 on:** March 29, 2011, 08:00:34 pm »

Quote from: preproman on March 29, 2011, 07:59:35 pm

Yes - I think so, What version should I be runinng?

Try updating IE9. You could read about the IE9RC problems on this board.

preproman · « **Reply #9 on:** March 29, 2011, 08:13:07 pm »

Quote from: JimH on March 29, 2011, 08:00:34 pm

Try updating IE9. You could read about the IE9RC problems on this board.

Jim,

I did a fresh install of IE9 from this site

http://windows.microsoft.com/en-US/internet-explorer/products/ie/home?ocid=ie9_bow_Bing&WT.srch=1&mtag=SearBing

Same thing. Program wont run.

preproman · « **Reply #10 on:** March 29, 2011, 08:16:16 pm »

This is the version of IE 9 that i'm running 9.0.8112.16421

JimH · « **Reply #11 on:** March 29, 2011, 09:09:59 pm »

Can you describe exactly what happens?

preproman · « **Reply #12 on:** March 30, 2011, 06:09:07 am »

Quote from: JimH on March 29, 2011, 09:09:59 pm

Can you describe exactly what happens?

With version .58 I'll get into the program and then within 30 seconds. it says Windows has detected an error with this program and is trying to find a solution. Then it shuts down.

With version .55 I can get in and play music but when I try to run the auto scan it crashes

JimH · « **Reply #13 on:** March 30, 2011, 06:54:08 am »

Please try this topic on stability:
http://tinyurl.com/b8xdf5

Try reinstalling your license.

JimH · « **Reply #14 on:** March 30, 2011, 07:00:59 am »

Under filetypes change playback method for AIFF to "Automatic".

preproman · « **Reply #15 on:** March 31, 2011, 05:24:23 pm »

Quote from: JimH on March 30, 2011, 07:00:59 am

Under filetypes change playback method for AIFF to "Automatic".

I have an on going bug. I'm getting constant crashes with everything above .55 - .55 works great. However, everything above it ie.. .56 .58 .60 crashes with 30 seconds after launch. I have go back to .55 to listen to any music. I have a Dell laptop i5 inspiron w/Windows 7

I read the wiki site and I also reinstalled my license. This is only happing with versions above .55

JimH · « **Reply #16 on:** March 31, 2011, 05:30:55 pm »

Does build 55 work now?

JimH · « **Reply #17 on:** March 31, 2011, 05:34:29 pm »

Did you try this?

Quote from: JimH on March 30, 2011, 07:00:59 am

Under filetypes change playback method for AIFF to "Automatic".

Turn off autoimport.

MC has logging (under Help). After a crash, take a look at the Previous log. Near the bottom, you should see "crash".

preproman · « **Reply #18 on:** April 01, 2011, 05:58:55 am »

Quote from: JimH on March 31, 2011, 05:34:29 pm

Did you try this?

Turn off autoimport.

MC has logging (under Help). After a crash, take a look at the Previous log. Near the bottom, you should see "crash".

Hi Jim,

Yes - I turned it to automatic. No change. Yes .55 works but still with these two crashes.

The first is on every close. ie.. file=>exit. It just hangs then gives me the white screen. I have to end the task in task manager.

Second is every time I run the auto scan under import. It just hangs and gives me the white screen. I have to kill the take in task manager. The funny thing is it add all new files so it does what it's suppose to do, you just can't tell by the hangs and white screens.

I have two .60 logs saved as .txt files. How can I attached them to this thread?

JimH · « **Reply #19 on:** April 01, 2011, 07:05:57 am »

I would say 55 is also not working.

What is unusual about your system, if anything?

In my signature, there is a thread called "Stability".

preproman · « **Reply #20 on:** April 01, 2011, 07:42:42 am »

Quote from: JimH on April 01, 2011, 07:05:57 am

I would say 55 is also not working.

What is unusual about your system, if anything?

In my signature, there is a thread called "Stability".

It's just a straight out the box Dell laptop inspiron i5

preproman · « **Reply #21 on:** April 01, 2011, 07:53:05 am »

Where should I e-mail the logs to?

Should I also try to switch between IE and Chromium under Options / Tree and View?

JimH · « **Reply #22 on:** April 01, 2011, 08:01:03 am »

Read the log from the bottom up to see if you can see anything.

Yes, try a different browser.

What else changed at about the same time?

Virus checker?

preproman · « **Reply #23 on:** April 01, 2011, 08:14:05 am »

Here are the last few lines on two logs from .60

0012324: 6076: General: CLoaderThread::PerformAction: Action 19 (thread id = 6076)
0012324: 6076: General: CLoaderThread::PerformAction: Waiting... (0 ms)
0012324: 6076: General: CLoaderThread::PerformAction: Finish (0 ms)
0012870: 6076: General: CLoaderThread::PerformAction: Start
0012870: 6076: General: CLoaderThread::PerformAction: Action 25 (thread id = 6076)
0012870: 6076: Sharing Plugins: CDLNACore::Load: Start
0012870: 6076: Sharing Plugins: CDLNACore::Unload: Start
0012870: 6076: Sharing Plugins: CDLNACore::Unload: Finish (0 ms)
0012870: 6076: Sharing Plugins: CDLNACore::Load: Finish (0 ms)
0012870: 6076: General: CLoaderThread::PerformAction: Waiting... (0 ms)
0012870: 6076: General: CLoaderThread::PerformAction: Finish (0 ms)
0013135: 6076: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0013135: 6076: General: RunProgram: Start
0013135: 6076: General: RunProgram: Filename: C:\Users\Darryl\AppData\Roaming\J River\Media Center 16\Log.txt / Parameters:
0013135: 6076: General: RunProgram: Performing ShellExecute...
0013198: 6076: General: RunProgram: Running process...
0013198: 6076: General: RunProgram: Finish (63 ms)

preproman · « **Reply #24 on:** April 01, 2011, 08:14:39 am »

0014087: 6116: General: CLoaderThread::PerformAction: Finish (0 ms)
0014087: 6116: General: CLoaderThread::Thread: Finish (13760 ms)
0016333: 5988: Import: AddFile: Found: Y:\Music\Music\Unknown Artist\Unknown Album\01 Vibe.aif
0016333: 5988: Import: AddFile: Found: Y:\Music\Music\Unknown Artist\Unknown Album\04 Someone Watching Over You.aif
0018002: 5864: TV: CTVRecordingDatabase::StoreActionsCache: Start
0018002: 5864: TV: CTVRecordingDatabase::StoreActionsCache: Finish (0 ms)
0019141: 5988: Import: AddFile: Found: Y:\Music\Music\Herbie Hancock\Secrets\05 Gentle Thoughts.aif
0019141: 5988: Import: AddFile: Found: Y:\Music\Music\Herbie Hancock\Secrets\04 Spider.aif
0020608: 5988: Import: AddFile: Changed: Y:\Music\Music\BeBe Winans\Cherch\17 No Sir.m4a
0023010: 5864: TV: CTVRecordingDatabase::StoreActionsCache: Start
0023010: 5864: TV: CTVRecordingDatabase::StoreActionsCache: Finish (0 ms)
0024664: 5864: General: CMCResourceHelper::GetIsModalPopupShowing: Main window disabled
0024664: 5864: General: RunProgram: Start
0024664: 5864: General: RunProgram: Filename: C:\Users\Darryl\AppData\Roaming\J River\Media Center 16\Log.txt / Parameters:
0024664: 5864: General: RunProgram: Performing ShellExecute...
0024726: 5864: General: RunProgram: Running process...
0024726: 5864: General: RunProgram: Finish (62 ms)

JimH · « **Reply #25 on:** April 01, 2011, 08:17:52 am »

After a crash, view the Previous log. Look at the bottom.

preproman · « **Reply #26 on:** April 01, 2011, 08:45:12 am »

That's it. This is what I got after two crashes in a row..

preproman · « **Reply #27 on:** April 01, 2011, 09:49:39 pm »

I disabled the auto import. That looks like the problem. I will continue to use it and report back.. However, every time I run any one of the updates it crashes..

preproman · « **Reply #28 on:** April 02, 2011, 08:44:15 am »

The bug I found for my system is the Media Import: None of the imports work for me ie.. Import a single folder, Auto Import, and Run auto import now. All crashes the program when ran. I found this out when I disabled the auto import function and ran each import option one by one.

JimH · « **Reply #29 on:** April 02, 2011, 08:54:02 am »

It's good you've found this.

Now, maybe you can find out why. It's probably one of these:

1. Some type of file is being opened with a DirectShow filter that doesn't work right.

or

2. Some software, like a virus checker, is getting in the way when MC tries to read.

or

3. There is a problem with hardware or drivers that shows up when it is pushed hard.

So, try this first. Turn off import of AIFF files. Just to see if that is the problem. Try importing only MP3, for example.

preproman · « **Reply #30 on:** April 02, 2011, 01:12:24 pm »

Quote from: JimH on April 02, 2011, 08:54:02 am

It's good you've found this.

Now, maybe you can find out why. It's probably one of these:

1. Some type of file is being opened with a DirectShow filter that doesn't work right.

or

2. Some software, like a virus checker, is getting in the way when MC tries to read.

or

3. There is a problem with hardware or drivers that shows up when it is pushed hard.

So, try this first. Turn off import of AIFF files. Just to see if that is the problem. Try importing only MP3, for example.

OK - so here is a little more info.

1. DirectShow? I only use this laptop for music. Is DirectShow just for video or video and music? Is this something that J. river installs? I would not have installed it if not.

2. This laptop is pretty much barebones. I will take off all software that's not needed. Virus checker? What Virus software is recommended? I don't even have one installed.

3. Where is the import AIFF files located so I can turn it off?

JimH · « **Reply #31 on:** April 02, 2011, 02:26:49 pm »

Import options are under tools/import.

preproman · « **Reply #32 on:** April 02, 2011, 02:41:41 pm »

Sorry Jim,

Under Tools=>Import. It only gives me the three options I already tried. Nothing about turning off AIFF import?? 16 .60

JimH · « **Reply #33 on:** April 02, 2011, 03:53:23 pm »

Choose Import, then click on Audio. It will open. Then uncheck all but MP3 (for example).

preproman · « **Reply #34 on:** April 04, 2011, 12:18:59 pm »

Jim,

In .63 It's still crashes on auto import. However, I have found found something else. I un-checked "Update for external changes" now it seems to work fine. Now it analyzing the data, which it never did because of the crashes, so I will let you know what happens.

What is "update for external changes" what does it do, what is it used for, do I need it? Basic end user questions - I guess.

JimH · « **Reply #35 on:** April 04, 2011, 12:27:45 pm »

Thanks. Did you ever try importing a single (non-Apple) file type?

Matt · « **Reply #36 on:** April 04, 2011, 12:33:06 pm »

Please use Help > Logging > Email _after_ restarting the program from a crash.

Email the log to matt at jriver dot com.

Thanks.

preproman · « **Reply #37 on:** April 04, 2011, 12:52:43 pm »

Quote from: JimH on April 04, 2011, 12:27:45 pm

Thanks. Did you ever try importing a single (non-Apple) file type?

Jim,

Man I must be dumb - because I cannot find what you are talking about. Please treat me like a kinder grander. Give my step by step instruction where to located this? Sorry.

preproman · « **Reply #38 on:** April 04, 2011, 12:53:55 pm »

Quote from: Matt on April 04, 2011, 12:33:06 pm

Please use Help > Logging > Email _after_ restarting the program from a crash.

Email the log to matt at jriver dot com.

Thanks.

Matt,

I will do just that after it finishes with the analyzing. It crashes every single time. Stay tuned..

JimH · « **Reply #39 on:** April 05, 2011, 10:48:32 am »

Please watch this thread:
http://yabb.jriver.com/interact/index.php?topic=63458.0

I may combine this one with it.

INTERACT FORUM

Author Topic: Crashes on startup (Read 5575 times)