INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: licence problem  (Read 1856 times)

yossi

  • Member
  • *
  • Posts: 3
licence problem
« on: August 05, 2016, 03:23:40 am »

hello
i purchased jriver using paypal and i cant register the licence .

i tried doing it via the link to paypal but it doesn't work and i get the message :We could not authenticate your transaction.
at this point every time i open the app i need to insert my licence key.

my version is 21.0.83 and still trial

thanks
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72438
  • Where did I put my teeth?
Re: licence problem
« Reply #1 on: August 05, 2016, 03:29:25 am »

Please download and install MC22.

http://yabb.jriver.com/interact/index.php?topic=106329.0

You have an MC22 license.  You don't need to go to Paypal.  You only need to restore your license.

Use copy and paste.

More details are here:
http://wiki.jriver.com/index.php/Restoring_a_License
Logged

yossi

  • Member
  • *
  • Posts: 3
Re: licence problem
« Reply #2 on: August 05, 2016, 09:02:39 am »

thanks for your help
before i install version 22
do i have to uninstall version 21 and if so will my playlist be erased (i have already a library of 120GB and a lot of playlist)
how can i keep my playlists
Thanks again
Logged

Matt

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 42372
  • Shoes gone again!
Re: licence problem
« Reply #3 on: August 05, 2016, 09:15:41 am »

thanks for your help
before i install version 22
do i have to uninstall version 21 and if so will my playlist be erased (i have already a library of 120GB and a lot of playlist)
how can i keep my playlists
Thanks again

Make a library backup in MC21, then restore it in MC22.

Or if you leave MC21 installed, MC22 should just pick it up when it's installed.
Logged
Matt Ashland, JRiver Media Center
Pages: [1]   Go Up