Topic: Upgrade Help for MC23 (Read 107983 times)

jokertest · « **Reply #150 on:** May 11, 2017, 06:03:30 am »

How it goes forward with MC for Qnap? will be there a version MC 23 for Qnap or is this MC 22 the last?

bkatz11 · « **Reply #151 on:** May 11, 2017, 12:03:49 pm »

I have bought the windows upgrade today and followed the instructions. I downloaded the latest stable 22 version and ran the licence key. I got a dialog box that said it was registered correctly. However when I got to help and look at the registration info, it says it is unregistered???

JimH · « **Reply #152 on:** May 11, 2017, 12:31:35 pm »

Run MC22 again and then restore your license.

bpindc · « **Reply #153 on:** May 11, 2017, 02:32:06 pm »

I have tried the Windows upgrade page several times with the same failure - when I click after the credit card info has been entered, Chrome shuts down and reopens on the same site with a message "please use the program to initiate purchase."

Tyrannybe · « **Reply #154 on:** May 11, 2017, 04:10:54 pm »

I wonder if someone could help. I have managed to do something really dumb. I have previously bought an upgrade to the Master collection and after seeing the upgrade email decided to get the deal for version MC 23. Dumbo here didn't pay much attention to the link and I have ordered and paid for the standard windows upgrade. Reading through the forum it seems that I have committed a big mistake. Just wondering if there is anyway way to sort this issue out without having to repurchase another licence.

Thor · « **Reply #155 on:** May 12, 2017, 08:46:56 pm »

Hi, I am a newbie.

Sorry if this is answered somewhere else, but I couldn't find info on it.

I installed a trial version at the end of January, which as far as I understand is actually a full version with a 30-day expiration. I installed my library and then created a bunch of playlists and set a bunch of options to my liking. Then I wasn't able to get back to working on it again until today. Obviously by now my trial time has expired. So I went to purchase a license for it but am now told that this version is outdated and I have to download a new version first. The trial version is 22.0.59.0.

So here are my questions:
1) How do I install a new version? Do I have to uninstall the old trial version first and then install the new version, or do I just install the new version and it will overwrite the old version?

2) Will I lose all my playlists and options-selections / customizations that I created in the trial version when I upgrade and then activate my license or will all that still be intact in the new version? I really don't want to lose all that as it took me hours to create. Plus it would seem strange that anytime you update you lose all your setups.

Thanks much for your help.

yannis · « **Reply #156 on:** May 13, 2017, 02:14:25 pm »

Normal updates overwrite each other with no loss of data. I don't think your case is any different; but just in case, do wait a little until someone who is more qualified answers this very specific question.

JimH · « **Reply #157 on:** May 13, 2017, 02:53:04 pm »

Just download and install. There is no need to uninstall. Data will all be preserved.

Jetndavid · « **Reply #158 on:** May 14, 2017, 04:07:20 pm »

I am currently running MC21 with a Master License. I purchased a Master license for MC23 yesterday. Does this MC23 License allow me to upgrade to MC22 now, and if so what is the procedure?

JimH · « **Reply #159 on:** May 14, 2017, 04:49:18 pm »

Quote from: Jetndavid on May 14, 2017, 04:07:20 pm

I am currently running MC21 with a Master License. I purchased a Master license for MC23 yesterday. Does this MC23 License allow me to upgrade to MC22 now, and if so what is the procedure?

It does. Download and install MC22. Use your new license to restore. Instructions are here:

https://wiki.jriver.com/index.php/Restoring_a_License

jokertest · « **Reply #160 on:** May 15, 2017, 02:58:58 am »

can we get information about qnap version. will be there a version MC 23 for qnap? i ask already on 11.05 coz if so i like to buy the new lic. so now run out the special price.

robert pitz · « **Reply #161 on:** May 15, 2017, 05:21:34 pm »

I upgraded from MC19 Windows to MC23 Windows last night. Email I received with my Registration code said my web purchase should have activated Media Center automatically. That didn't happen. Found Install Key in Download file and tried installing there. No luck. Message I received was "error restoring Media Center License. Unknown error."

I tried several times, got same response. Made sure MC 19 was turned on. Didn't help. Looked around advanced settings and made sure all transaction types were set to ON.

Not sure how to resolve this issue. I have paid for an upgrade that will not install on same computer where MC 19 still resides.

Can anyone help me resolve this issue?

JimH · « **Reply #162 on:** May 15, 2017, 05:24:07 pm »

MC23 isn't available yet. It will be released this summer.

You can use the license with MC22. Just download and install it.

More details:
https://yabb.jriver.com/interact/index.php/topic,110659.msg764947.html#msg764947

Jetndavid · « **Reply #163 on:** May 16, 2017, 03:13:07 pm »

I purchased the MC23 master licensed and downloaded MC22 to both my PC and Apple Macmini. The PC version works fine, but the Apple version does not. When I double click the MC22 icon I get a "Problem Report" reading: "Media Center 22 quit unexpectedly." I restored the MC23 master license on the Apple and I was given a message that it was successful. I have downloaded MC22 twice, but get the same Problem Report.

bob · « **Reply #164 on:** May 16, 2017, 03:49:05 pm »

Quote from: Jetndavid on May 16, 2017, 03:13:07 pm

I purchased the MC23 master licensed and downloaded MC22 to both my PC and Apple Macmini. The PC version works fine, but the Apple version does not. When I double click the MC22 icon I get a "Problem Report" reading: "Media Center 22 quit unexpectedly." I restored the MC23 master license on the Apple and I was given a message that it was successful. I have downloaded MC22 twice, but get the same Problem Report.

Is the mini running 10.6.8?
That's unsupported in the latest MC22 builds and will not be supported in MC23.

Jetndavid · « **Reply #165 on:** May 16, 2017, 04:08:17 pm »

Yes it is running 10.6.8.

Jetndavid · « **Reply #166 on:** May 16, 2017, 04:14:57 pm »

Which Apple OS do you recommend I upgrade to for JRiver to run best?

Awesome Donkey · « **Reply #167 on:** May 16, 2017, 04:44:42 pm »

IMO, the latest if you can. Otherwise I believe the minimum supported version is 10.7.

Jetndavid · « **Reply #168 on:** May 16, 2017, 06:08:43 pm »

Thanks. Mine is a 2011 vintage so I'll upgrade to the most recent OS, while I still can.

Pat Cote · « **Reply #169 on:** May 17, 2017, 09:14:09 am »

the upgrade doesn't work when i try to install the key i have a message '' your license file is for a different product''

I bought a licence for window

Awesome Donkey · « **Reply #170 on:** May 17, 2017, 09:33:01 am »

Make sure you're using the latest 22.0.105 build for Windows.

Pat Cote · « **Reply #171 on:** May 17, 2017, 09:54:01 am »

it does work

Thank

bob · « **Reply #172 on:** May 17, 2017, 04:31:04 pm »

Quote from: Awesome Donkey on May 16, 2017, 04:44:42 pm

IMO, the latest if you can. Otherwise I believe the minimum supported version is 10.7.

This is correct, 10.7 is the minimum supported version.
It's pretty difficult to upgrade to anything other that the latest version however unless you have a physical DVD of 10.7, 10.8, 10.9, 10.10 or 10.11 since app updates won't let you go to a lesser version than current.
Just FYI 10.9 and below don't get security updates any more.
If you have 4 gigs of ram it's probably best to just go to 10.12.
If you can add ram you should do so.

prerich · « **Reply #173 on:** May 18, 2017, 08:32:30 am »

All in - Masters license renewal - I simply love this product!!!!!

monicard · « **Reply #174 on:** May 18, 2017, 01:11:07 pm »

What is the upgrade price for MC21 users? Thanks. Gary

mojave · « **Reply #175 on:** May 18, 2017, 01:17:52 pm »

Quote from: monicard on May 18, 2017, 01:11:07 pm

What is the upgrade price for MC21 users? Thanks. Gary

The price is listed in the first post and is the same for upgrades from any version.

DomieMic65 · « **Reply #176 on:** May 19, 2017, 02:51:01 am »

Upgraded my Master license
For MC on Mac it will work when MC23 is available yes?
On windows installed ok!

Sent from my iPad using Tapatalk

Awesome Donkey · « **Reply #177 on:** May 19, 2017, 02:54:07 am »

If you have a MC23 Master license, yes, MC23 will work on Mac once MC23 is available.

DomieMic65 · « **Reply #178 on:** May 19, 2017, 06:51:33 pm »

Quote from: Awesome Donkey on May 19, 2017, 02:54:07 am

If you have a MC23 Master license, yes, MC23 will work on Mac once MC23 is available.

I meant that while the mc23 master license works with the mc22 on windows , it will not install on mc22 on Mac.
Not that it is necessary.. just saying !!
Yes I have MC23 master license!!

RoderickGI · « **Reply #179 on:** May 19, 2017, 09:27:44 pm »

Quote from: DomieMic65 on May 19, 2017, 06:51:33 pm

I meant that while the mc23 master license works with the mc22 on windows , it will not install on mc22 on Mac.

It should. Make sure you have the latest version of MC22 installed on the Mac, as only later versions of MC22 will recognise the MC23 licence.

blgentry · « **Reply #180 on:** May 20, 2017, 06:46:59 am »

Quote from: DomieMic65 on May 19, 2017, 06:51:33 pm

I meant that while the mc23 master license works with the mc22 on windows , it will not install on mc22 on Mac.

As Roderick said, you need a new-ish build of MC22 for Mac to use an MC23 license. My MC23 master license is currently installed in my MC22 for Mac.

Brian.

DomieMic65 · « **Reply #181 on:** May 20, 2017, 06:52:17 am »

Quote from: blgentry on May 20, 2017, 06:46:59 am

As Roderick said, you need a new-ish build of MC22 for Mac to use an MC23 license. My MC23 master license is currently installed in my MC22 for Mac.

Brian.

I have the latest 22.0.93.
From what menu I put the new key?
Can't find it...
Thnx

Awesome Donkey · « **Reply #182 on:** May 20, 2017, 07:00:15 am »

Use the .mjr key file - make sure you've opened 22.0.93 at least once (and make sure it was the last opened MC if there's multiple MC versions installed on the Mac) and simply open the .mjr file to register MC22.

DomieMic65 · « **Reply #183 on:** May 20, 2017, 08:44:07 am »

Quote from: Awesome Donkey on May 20, 2017, 07:00:15 am

Use the .mjr key file - make sure you've opened 22.0.93 at least once (and make sure it was the last opened MC if there's multiple MC versions installed on the Mac) and simply open the .mjr file to register MC22.

Thnx..
I thought that the .mjr file is only for Windows and the registration is done with the key code.
I will try!

john greenwood · « **Reply #184 on:** May 20, 2017, 04:09:16 pm »

For some reason your e-mail server was unable to reach me until today (May 20). I have no idea why - I've been getting e-mail all this time from others - but this afternoon I got an e-mail from you beginning:

"Hi! This is the ezmlm program. I'm managing the
mlist@listserver.jriver.com mailing list.

Messages to you from the mlist mailing list seem to
have been bouncing. I've attached a copy of the first bounce
message I received."

It went on from there. As a consequence, I missed all notice of the discount window. Any chance I can get in on it?

blgentry · « **Reply #185 on:** May 20, 2017, 04:11:33 pm »

Quote from: DomieMic65 on May 20, 2017, 06:52:17 am

I have the latest 22.0.93.
From what menu I put the new key?

If your version of MC22 is *already* registered, you can't re-register it. It is going to keep it's original registration information. If you install MC22 on a new computer, you can use your new MC23 code to register it though.

Brian.

JimH · « **Reply #186 on:** May 20, 2017, 04:18:59 pm »

Quote from: john greenwood on May 20, 2017, 04:09:16 pm

For some reason your e-mail server was unable to reach me until today (May 20). I have no idea why - I've been getting e-mail all this time from others - but this afternoon I got an e-mail from you beginning:

"Hi! This is the ezmlm program. I'm managing the
mlist@listserver.jriver.com mailing list.

Messages to you from the mlist mailing list seem to
have been bouncing. I've attached a copy of the first bounce
message I received."

It went on from there. As a consequence, I missed all notice of the discount window. Any chance I can get in on it?

The price hasn't changed yet. It will soon.

The message should have information on why it bounced. It's probably at your end.

DomieMic65 · « **Reply #187 on:** May 20, 2017, 04:20:02 pm »

Quote from: blgentry on May 20, 2017, 04:11:33 pm

If your version of MC22 is *already* registered, you can't re-register it. It is going to keep it's original registration information. If you install MC22 on a new computer, you can use your new MC23 code to register it though.

Brian.

Ok.. that's what I though!
It is already registered!
Thanks!!

john greenwood · « **Reply #188 on:** May 20, 2017, 04:34:36 pm »

Quote from: JimH on May 20, 2017, 04:18:59 pm

The price hasn't changed yet. It will soon.

The message should have information on why it bounced. It's probably at your end.

Here's the entire message I received (everything below):

Hi! This is the ezmlm program. I'm managing the
mlist@listserver.jriver.com mailing list.

Messages to you from the mlist mailing list seem to
have been bouncing. I've attached a copy of the first bounce
message I received.

If this message bounces too, I will send you a probe. If the probe bounces,
I will remove your address from the mlist mailing list,
without further notice.

I've kept a list of which messages from the mlist mailing list have
bounced from your address.

Copies of these messages may be in the archive.
To retrieve a set of messages 123-145 (a maximum of 100 per request),
send an empty message to:
<mlist-get.123_145@listserver.jriver.com>

To receive a subject and author list for the last 100 or so messages,
send an empty message to:
<mlist-index@listserver.jriver.com>

Here are the message numbers:

69
70

--- Enclosed is a copy of the bounce message I received.

Return-Path: <>
Received: (qmail 9092 invoked for bounce); 8 May 2017 15:32:10 -0500
Date: 8 May 2017 15:32:10 -0500
From: MAILER-DAEMON@listserver.jriver.com
To: mlist-return-69-@listserver.jriver.com
Subject: failure notice

==============================
Edit - just upgraded.

john greenwood · « **Reply #189 on:** May 21, 2017, 05:41:17 am »

Quote from: Awesome Donkey on May 20, 2017, 07:00:15 am

Use the .mjr key file - make sure you've opened 22.0.93 at least once (and make sure it was the last opened MC if there's multiple MC versions installed on the Mac) and simply open the .mjr file to register MC22.

I'm a bit confused. I upgraded yesterday. First I had to download and install MC22 (on my two Windows PCs) which went fine. I used the MC22 key (.mjr) file on either 1 or both machines. As part of the upgrade, I also got an MC23 key file. When I double clicked on that I got a wrong program version message. This is not surprising as I'm running MC22. But as the key file is only good for 14 days, what is its purpose?

Edit - answered my own question. MC23 .mjr could be used on my second computer.

JimH · « **Reply #190 on:** May 21, 2017, 06:04:08 am »

MC23 isn't available yet, but the key works with MC22.

https://yabb.jriver.com/interact/index.php/topic,110659.0.html

sdean123 · « **Reply #191 on:** May 21, 2017, 09:46:40 am »

Hello,

I love the software but I am a bit frustrated trying to get support. I bought a Windows license for MC21 back in 2015 and this morning tried to upgrade. I mistakenly bought a Master License and now I can't find any way to contact you except through this forum. In fact, none of the email addresses I have used with JRiver seem to be recognized.

Could you please have someone contact me so I can apply my purchase from today to the appropriate license.

Thanks.

JimH · « **Reply #192 on:** May 21, 2017, 11:21:34 am »

A Master License will work with Windows. Just install MC22.

sdean123 · « **Reply #193 on:** May 22, 2017, 08:33:00 am »

Quote from: JimH on May 21, 2017, 11:21:34 am

A Master License will work with Windows. Just install MC22.

Thank you Jim H. This worked for me. Appreciate the quick response.

bob · « **Reply #194 on:** May 22, 2017, 09:25:42 am »

Quote from: john greenwood on May 20, 2017, 04:34:36 pm

Here's the entire message I received (everything below):

Hi! This is the ezmlm program. I'm managing the
mlist@listserver.jriver.com mailing list.

Messages to you from the mlist mailing list seem to
have been bouncing. I've attached a copy of the first bounce
message I received.

If this message bounces too, I will send you a probe. If the probe bounces,
I will remove your address from the mlist mailing list,
without further notice.

I've kept a list of which messages from the mlist mailing list have
bounced from your address.

Copies of these messages may be in the archive.
To retrieve a set of messages 123-145 (a maximum of 100 per request),
send an empty message to:
<mlist-get.123_145@listserver.jriver.com>

To receive a subject and author list for the last 100 or so messages,
send an empty message to:
<mlist-index@listserver.jriver.com>

Here are the message numbers:

69
70

--- Enclosed is a copy of the bounce message I received.

Return-Path: <>
Received: (qmail 9092 invoked for bounce); 8 May 2017 15:32:10 -0500
Date: 8 May 2017 15:32:10 -0500
From: MAILER-DAEMON@listserver.jriver.com
To: mlist-return-69-@listserver.jriver.com
Subject: failure notice

==============================
Edit - just upgraded.

Usually that means that your email server isn't doing greylisting properly.
What's your email domain? (hotmail.com, gmail.com, etc)?

Sassi · « **Reply #195 on:** May 29, 2017, 01:44:30 pm »

Please can someone help me. I bought a Windows license a while ago. I got the new MC23 key for that. Now I bought a MacBook Pro so I would like to upgrade to a master license but when I choose from the HELP menu "Upgrade to Master License.." it will take me to a page where I have to create a new username and it shows the full price of $69.89. How can I upgrade so that I don't need to pay the full price again?

Please help me! Thanks.

Here is where it takes me:

JimH · « **Reply #196 on:** May 29, 2017, 02:29:27 pm »

Juha,
You have mail.

Sassi · « **Reply #197 on:** May 29, 2017, 09:04:37 pm »

Quote from: JimH on May 29, 2017, 02:29:27 pm

Juha,
You have mail.

Thank you so much!

The Big Labinski · « **Reply #198 on:** May 30, 2017, 09:00:57 am »

I just want like to say thank you for this ultra fair upgrade price.
JR will get much more users - I´m sure.

rhkrhk · « **Reply #199 on:** June 06, 2017, 09:44:06 pm »

- $15.98 price still available (June 7)?
rhk

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Author Topic: Upgrade Help for MC23 (Read 107983 times)