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Author Topic: Upgrade Questions  (Read 49595 times)

JimH

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Upgrade Questions
« on: February 21, 2018, 09:55:09 am »

Special prices are currently available on JRiver Media Center 24 upgrades.  You can upgrade from any previous version.

All licenses sold now are MC24 licenses that also work with MC23.

Please read Upgrade Help first.

If you still have questions, please post them here. 

Thanks.
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steff

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Re: Upgrade Questions
« Reply #1 on: February 27, 2018, 06:04:16 pm »

good to know...
Is the price for upgrade the same coming from MC23 or older versions?
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JimH

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Re: Upgrade Questions
« Reply #2 on: February 27, 2018, 06:12:07 pm »

Same.
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rids57

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Re: Upgrade Questions
« Reply #3 on: February 27, 2018, 10:40:45 pm »

I bought mine on the 18th so am not sure what I've got.

The licence says Media Center24 but when I hover the mouse over it the popup says Media Center23
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millst

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Re: Upgrade Questions
« Reply #4 on: February 28, 2018, 12:37:38 am »

Nevermind, found the answer to my question. New features are listed here:

https://yabb.jriver.com/interact/index.php/topic,114527.0.html

-tm
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tore.vange

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Re: Upgrade Questions
« Reply #5 on: February 28, 2018, 03:36:16 am »

Hi

I purchased a full license february 6th. Will that license include MC24?
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Hendrik

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Re: Upgrade Questions
« Reply #6 on: February 28, 2018, 03:41:13 am »

Your license will say for which version it is, check your purchase email. We've been issuing MC24 licenses silently for about 3 weeks now, and it'll be another couple months before MC24 will actually be available.
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Bohemian

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Re: Upgrade Questions
« Reply #7 on: February 28, 2018, 04:22:17 am »

It seems that the main upgrades in MC24 are related to video use.  Is there anything for someone like me who uses it primarily, if not quite exclusively, for audio?
Or would it be better for an audio user to upgrade to a later version that comes available?
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JimH

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Re: Upgrade Questions
« Reply #8 on: February 28, 2018, 06:19:44 am »

MC24 isn't available yet, isn't built yet.  Every new version has something for audio, video, etc.  We never stand still.

You can wait until later in the year, to see what happens, but the price will increase.  The regular upgrade price has been $26.98 for a single OS.  It's $18.98 now.
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JimH

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Re: Upgrade Questions
« Reply #9 on: February 28, 2018, 09:47:51 am »

I purchased a full license february 6th. Will that license include MC24?
You have mail.
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tore.vange

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Re: Upgrade Questions
« Reply #10 on: February 28, 2018, 09:49:32 am »

You are awesome!
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steff

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Re: Upgrade Questions
« Reply #11 on: February 28, 2018, 10:01:14 am »

I purchased my MC license in january...
the email talks just about MC23.

Does it mean it will not cover MC24 ? :'(
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pschelbert

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Re: Upgrade Questions
« Reply #12 on: February 28, 2018, 11:33:16 am »

Hi

I just have seen the anouncment of a new version, upgrade.
I actually have purchased the upgrade to MC23 before it was available.
I have not installed MC23 and now is MC24 for upgrade.
I guess the cadence is a bit too fast for me...

May however purchase the MC24 upgrade now...

Can I directly upgrade form MC22 to MC24 not intalling beforehand MC23?

Peter
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tyler69

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Re: Upgrade Questions
« Reply #13 on: February 28, 2018, 11:45:24 am »

Yes, the prior version number does not matter (AFAIK).
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satfrat

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Re: Upgrade Questions
« Reply #14 on: February 28, 2018, 07:19:36 pm »

Do you plan on sending emails to all MC23 owners informing them about the early bird purchase price for MC24 like you usually do? I plan on upgrading tomorrow when my monthly check comes in but wouldn't have known about if I didn't occasionally lurk on this website.

Cheers,
Robin
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JimH

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Re: Upgrade Questions
« Reply #15 on: February 28, 2018, 09:47:56 pm »

We will send an e-mail soon.
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bluenose1

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Re: Upgrade Questions
« Reply #16 on: March 01, 2018, 02:49:32 pm »

I only use the Audio Mode. What can we look forward to in MC 24 for the Audio Mode?
 
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Johnseye

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Re: Upgrade Questions
« Reply #17 on: March 01, 2018, 03:38:33 pm »

I just upgraded to MC 23 in January.  You've stated you started providing MC 24 licenses about 3 weeks ago, slightly less than when I bought my upgrade.  Any chance for some grace where my license can be for MC 24?

Thanks
John
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rganiard

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Re: Upgrade Questions
« Reply #18 on: March 01, 2018, 05:39:01 pm »

I just bought MC24 Windows.  When I try to update my license, I see that my previous version was a Master License and I get a message that my versions don't match.  Do I need to now buy a Master License or can I upgrade the Windows version or what?  I really only use Windows.
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JimH

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Re: Upgrade Questions
« Reply #19 on: March 01, 2018, 06:03:48 pm »

We'll check. 
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Lowell

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Re: Upgrade Questions
« Reply #20 on: March 01, 2018, 06:36:14 pm »

Hi,

I purchased an upgrade to version 23 Master on Jan14, 2018.
Do I have pay again to upgrade to version 24.

Sincerely,
Lowell
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JimH

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Re: Upgrade Questions
« Reply #21 on: March 01, 2018, 06:48:16 pm »

You have mail.
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wisker3600

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Re: Upgrade Questions
« Reply #22 on: March 02, 2018, 12:03:54 am »

Hello, Do I have to upgrade?? I paid for MC23 and it stopped working after about a month. I could not get the G or F display to come up. I posted about it on the forums but never got anywhere. I went back to using MC22 and have had no problems. I don't think I want to upgrade for fear it will not work. The only thing I use it for is to rip my CD's to my library and download music from HDTracks and Acoustic Sounds. I also use the SD Cards I make in my Sony HW-45 and Pono player. Will I run into problems if I don't upgrade? Thanks:)
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Denlin

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Re: Upgrade Questions
« Reply #23 on: March 02, 2018, 01:00:08 am »

I just bought MC24 Windows.  When I try to update my license, I see that my previous version was a Master License and I get a message that my versions don't match.  Do I need to now buy a Master License or can I upgrade the Windows version or what?  I really only use Windows.

Hi, I did the same thing! When I try to upgrade it says "Your license file is for a different product."  I only use Windows as well!
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gchopra

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Re: Upgrade Questions
« Reply #24 on: March 02, 2018, 01:36:29 am »

I have a Master licence of MC23 and purchased the MC24 preorder. I got the install key. I was able to install it on 2 of my laptops but on the other one it keeps saying "Your license file is for a different product". Please advise what to do?
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GaryB

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Re: Upgrade Questions
« Reply #25 on: March 02, 2018, 05:13:04 am »

Hi,

Can you please Explain will be the upgrade path for (baked) Idís?.  I have both a Nuc based and two Rasberry versions. These are on top of a Master Licence?
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pd2205

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Re: Upgrade Questions
« Reply #26 on: March 02, 2018, 05:38:56 am »

Hello

I use MC 23 W10 64-bit. Is the upgrade compatible?

Thanks!
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eel

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Re: Upgrade Questions
« Reply #27 on: March 02, 2018, 06:20:57 am »

I bought the MC23 upgrade just two and half month ago and now I should pay for the MC24 upgrade again after such a short time?
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JimH

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Re: Upgrade Questions
« Reply #28 on: March 02, 2018, 07:17:41 am »

I use MC 23 W10 64-bit. Is the upgrade compatible?
Yes. 
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JimH

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Re: Upgrade Questions
« Reply #29 on: March 02, 2018, 07:19:38 am »

Can you please Explain will be the upgrade path for (baked) Idís?.  I have both a Nuc based and two Rasberry versions. These are on top of a Master Licence?
The Id uses a different license and is only upgraded through the Id software.
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JimH

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Re: Upgrade Questions
« Reply #30 on: March 02, 2018, 07:34:49 am »

I have a Master licence of MC23 and purchased the MC24 preorder. I got the install key. I was able to install it on 2 of my laptops but on the other one it keeps saying "Your license file is for a different product". Please advise what to do?
You probably need to install the latest build of MC23.  Earlier builds won't work with an MC24 license.
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Minuet

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Re: Upgrade Questions
« Reply #31 on: March 02, 2018, 08:39:45 am »

I have a MC23 master licence. Just upgraded to MC24 Master Licence. No problem installing licence to my Mac but on my Windows 10 machine it says 'Your licence file is for a different product'. I see you have replied to someone else with similar problems. I have reinstalled as you suggested to them with MC23 to 23.0.102 which my install said it was before I reinstalled/updated and I continue to get same problem. Please help.
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Adoculos

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Re: Upgrade Questions
« Reply #32 on: March 02, 2018, 09:51:03 am »

Hello!

Today I got the offer to pre-order the upgrade to MC 24 at a preferential price. In the order or payment process you will be asked for the valid mail address and password. Unfortunately, I forgot the PW, the registration code of the MC 23 purchase is still available to me.
Nowhere I see a way to reset the PW and therefore I'm not able to go through the purchase process.

I would be glad, if someone could give me a tip.

Ado
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JimH

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Re: Upgrade Questions
« Reply #33 on: March 02, 2018, 10:00:48 am »

When you purchase, you can use any password.  It's only used for changing your e-mail later.
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Adoculos

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Re: Upgrade Questions
« Reply #34 on: March 02, 2018, 10:42:12 am »

Hi Jim,

Thank you for your quick reply. Everything worked now.

Best regards
Ado
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GaryB

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Re: Upgrade Questions
« Reply #35 on: March 02, 2018, 10:44:22 am »

The Id uses a different license and is only upgraded through the Id software.

So will the ID's be upgradeable to 24? And if so at what cost and how?
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JimH

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Re: Upgrade Questions
« Reply #36 on: March 02, 2018, 10:59:06 am »

The Id upgrades itself.  It has no version. 
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uutan

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Re: Upgrade Questions
« Reply #37 on: March 02, 2018, 04:18:40 pm »

I am currently running MC23 on a two Windows machines 7 & 10, and a trial version on Ubuntu.  I want to upgrade to a Master License and MC24. What is the best way to proceed?
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hato

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Re: Upgrade Questions
« Reply #38 on: March 02, 2018, 04:38:36 pm »

I upgraded to MC23 January 20th 2018, do I have to buy another Master Licence for MC24.
Sincerely
Hato
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JimH

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Re: Upgrade Questions
« Reply #39 on: March 02, 2018, 05:21:14 pm »

You have mail.
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JimH

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Re: Upgrade Questions
« Reply #40 on: March 02, 2018, 05:23:15 pm »

Any license purchased now is for MC24.
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Gl3nn

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Re: Upgrade Questions
« Reply #41 on: March 02, 2018, 06:33:47 pm »

Tried 5 times to purchase and failed every time.  Can you provide some instructions on how to fill out the form re: the credit card?  I had this problem last year and forgot what I did... use dashes, not use dashes?  Neither worked this year.  Keeps going back to Mastercard when it returns with the error.

This should be easier...
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JimH

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Re: Upgrade Questions
« Reply #42 on: March 02, 2018, 06:43:16 pm »

It's probably a bank problem.  You could call them, but they may not be able to tell you much.

We get no information when the bank declines a credit card.

You don't need to enter dashes in the credit card number.

Paypal might work for you.
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Campodifiamme

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Re: Upgrade Questions
« Reply #43 on: March 02, 2018, 09:24:33 pm »

I have purchased version 22, purchased the upgrade to 23 and today purchased the upgrade to 24, but I still have 22 on the computer, I tried to install and it says I have the wrong key

And I seem to be very inept at searching your forum to find answers (source of the most frustration)

So I still have 22 on my computer and I do not know what to do!
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JimH

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Re: Upgrade Questions
« Reply #44 on: March 02, 2018, 10:21:23 pm »

Download MC23 and install it.  Then restore your license.
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joe2001

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Re: Upgrade Questions
« Reply #45 on: March 02, 2018, 10:31:44 pm »

Download MC23 and install it.  Then restore your license.

I have the same problem. I cannot install MC23 for more than 15 times. I gave up. but now there is MC24......

May I install the MC23 successfully first, then keep the chance to buy the MC24?
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wisker3600

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Re: Upgrade Questions
« Reply #46 on: March 02, 2018, 11:23:09 pm »

Jim,
Can I get an answer to my post on upgrade Questions? It is #22. Maybe you did reply and I don't see it??
Thanks,
Bob
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BillT

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Re: Upgrade Questions
« Reply #47 on: March 03, 2018, 02:28:12 am »

I'm not Jim, but you don't have to upgrade. All previous versions will continue to work if you have a valid install key.

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Denlin

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Re: Upgrade Questions
« Reply #48 on: March 03, 2018, 02:52:47 am »

I just bought MC24 Windows.  When I try to update my license, I see that my previous version was a Master License and I get a message that my versions don't match.  Do I need to now buy a Master License or can I upgrade the Windows version or what?  I really only use Windows.

Jim, Do you have an answer for this? Can/should I cancel the purchase?
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Hendrik

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Re: Upgrade Questions
« Reply #49 on: March 03, 2018, 02:57:22 am »

A Master License can only be upgraded to another Master License. If you ever had a Windows license before from any previous MC version, you can use that to upgrade, any license from MC10 to MC23 is elligible.
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