Topic: Upgrade Questions (Read 51176 times)

JimH · « **Reply #200 on:** March 22, 2018, 06:26:30 pm »

Quote from: anoxy on March 22, 2018, 06:22:35 pm

How is purchasing MC23 for the first time and getting MC24 for free cheaper than the discounted upgrade price for existing users?

That’s not a very fair way to treat your loyal customers. Am I missing something here?

I don't understand. Can you do the math for me?

anoxy · « **Reply #201 on:** March 22, 2018, 06:57:07 pm »

According to the email I just got, it’s 12 dollars for a new purchase of MC23 and a free upgrade to MC24. And then it’s 20.98 for a Windows upgrade for previous users.

What am I missing?

EDIT: I was confused. It’s 12 dollars savings. Not 12 dollars total. My mistake.

cutedaddy · « **Reply #202 on:** March 22, 2018, 08:04:40 pm »

Hi Jim,

Tx for your prompt reply!

So i do have a 24 license already? I missed that! The program says 23.something or so. Didn't notice my license says something else.
That makes my statement that JRiverMC is a really fair priced proposition even truer. Very happy about that and sorry to bother you based on false intel.

Indeed did look at 'getting started' and also at a LOT of other stuff by now, it's just a bit much and also perhaps my own system parameters (number of interoperable devices) are a bit extensive.
Gonna be studying MC for the next couple weeks and try to not bother anyone before getting myself well informed.

Night time now down here, tx&later!

JimH · « **Reply #203 on:** March 22, 2018, 08:19:23 pm »

Quote from: anoxy on March 22, 2018, 06:57:07 pm

It’s 12 dollars savings. Not 12 dollars total. My mistake.

That's correct.

Bjorn · « **Reply #204 on:** March 23, 2018, 03:22:36 am »

Quote from: BWO on March 09, 2018, 02:17:58 am

I'm running MC22 today.
Will all of my audio settings remain with an upgrade?
I'm using active speakers and use MC for crossover settings with a Lynx card, and don't want to loose this setup.

Never got a reply to this question. I'm interested in upgrading from MC22, but need to know whether I'll lose my advanced cross over settings or not. And what about saved filters?

~OHM~ · « **Reply #205 on:** March 23, 2018, 04:21:28 am »

Quote from: BWO on March 23, 2018, 03:22:36 am

Never got a reply to this question. I'm interested in upgrading from MC22, but need to know whether I'll loose my advanced cross over settings or not. And what about saved filters?

well install MC23 and restore a most current back up from MC22 and see what comes along...I'm pretty sure if you have not installed any specific plugins you should be fine....just make sure MC22 and it's server is not set to start up on boot as you don't want both MC22 and MC23 running at the same time (though this is possible)

JimH · « **Reply #206 on:** March 23, 2018, 06:46:16 am »

Quote from: BWO on March 23, 2018, 03:22:36 am

I'm interested in upgrading from MC22, but need to know whether I'll lose my advanced cross over settings or not. And what about saved filters?

When you install MC23, it will retrieve your MC22 library and settings.

Bjorn · « **Reply #207 on:** March 23, 2018, 08:32:44 am »

Thanks for the reply.
If I purchase MC 24 as an upgrade now, will I also be able to install v23? Or do I need to buy MC23?
I have MC22 today.

Matt · « **Reply #208 on:** March 23, 2018, 08:35:20 am »

Quote from: BWO on March 23, 2018, 08:32:44 am

Thanks for the reply.
If I purchase MC 24 as an upgrade now, will I also be able to install v23? Or do I need to buy MC23?
I have MC22 today.

The latest MC23 works with a MC24 license.

LDF · « **Reply #209 on:** March 23, 2018, 11:20:41 am »

Quote from: JimH on March 21, 2018, 02:40:40 pm

You can mail yourself your licenses from our Restore Page.

I already did that and I am still getting the message that a newer version is available for purchase. It must be something else. I even get that message on my PC that did not have earlier versions installed.

JimH · « **Reply #210 on:** March 23, 2018, 11:56:14 am »

Please ignore the message. It's our problem and will be fixed soon.

borstel101 · « **Reply #211 on:** March 23, 2018, 01:55:56 pm »

Hello,
I was tempted to buy the master license because it was said in the forum that MC 22 is also licensed under license from MC 23. I have a QNAP HS 251 and a trial version of MC 22 installed. After 3 attempts to license the software with my masterkey I stopped. It does not work. Unfortunately, I can not find an MC 23 for QNAP. Could you please send me a free key for MC 22, so that the purchase of the master license was worth it for me?
Thank you
borstel101

Awesome Donkey · « **Reply #212 on:** March 23, 2018, 02:31:57 pm »

Unfortunately, JRiver doesn't support running MC on a QNAP NAS anymore.

https://yabb.jriver.com/interact/index.php/topic,114270.0.html

BigVolk2112 · « **Reply #213 on:** March 23, 2018, 04:41:27 pm »

Quote from: JimH on February 21, 2018, 09:55:09 am

Special prices are currently available on Grover Media Center 24 upgrades. You can upgrade from any previous version.

All licenses sold now are MC24 licenses that also work with MC23 now, and will work with MC 24 (when available in May).

Please read Upgrade Help first.

If you still have questions, please post them here.

Thanks.
I'M CONFUSED ON HOW TO POST QUESTIONS ON THE fORUM, SO i HOPE THIS WORKS- i HAVE MC 23.0.103 PURCHASED ON jAN 9 2018. wILL i AUTOMATICALLY GET UPGRADED TO MC 24, OR DO i HAVE TO PURCHASE THE UPGRADE SO SOON AFTER PURCHASE?]

JimH · « **Reply #214 on:** March 23, 2018, 05:08:12 pm »

Your license will work indefinitely with MC23. The upgrade is optional.

captainsemtex · « **Reply #215 on:** March 24, 2018, 01:26:52 am »

I previously had a Windows only license but decided to upgrade to a Master licence as I recently built a Linux Mint machine. However, while the new licence works fine on my Windows machine, when I try to install it on Linux Mint I get the error "Your licence file is for a different product".

Now, the latest Linux version is 23.0.80, but apparently I need 23.0.102 for the new licence key to work?? Is that correct? If so will a Linux version of 23.0.102 be available soon?

Separately, having installed the Master licence on my Windows machine, why does the Help menu still bug me with "Upgrade to Master licence..."

Thank you.

etiennedetrace · « **Reply #216 on:** March 24, 2018, 04:39:51 am »

I purchased the MC 24 within 24 hours of seeing the email. The sync will hopefully do what Airplay seems to have accomplished years ago but with much better resolution.

But please don't keep prompting me to upgrade when I have the MC 24 licence installed in MC 23.

realysm42 · « **Reply #217 on:** March 24, 2018, 04:47:24 am »

You mention 64 bit support for the new version, does this include the Linux version?

Hendrik · « **Reply #218 on:** March 24, 2018, 04:54:58 am »

Quote from: realysm42 on March 24, 2018, 04:47:24 am

You mention 64 bit support for the new version, does this include the Linux version?

The Linux version is available in both 32-bit and 64-bit as well.

JimH · « **Reply #219 on:** March 24, 2018, 06:27:39 am »

Quote from: captainsemtex on March 24, 2018, 01:26:52 am

... Now, the latest Linux version is 23.0.80, but apparently I need 23.0.102 for the new licence key to work?? Is that correct? If so will a Linux version of 23.0.102 be available soon?

23.0.102 is on Latest now. Please see the Linux board for more information.

https://yabb.jriver.com/interact/index.php/topic,114381.0.html

captainsemtex · « **Reply #220 on:** March 24, 2018, 10:19:25 pm »

Quote

23.0.102 is on Latest now.

Thank you... everything working great now.

PJ03029174 · « **Reply #221 on:** March 30, 2018, 06:04:32 am »

Hi

I purchase Media Centre 20 for Windows. Haven't used it for a while and have just got a new Mac Music Server. Is it possible to swap platforms during the upgrade process?

Thanks

Pete

JimH · « **Reply #222 on:** March 30, 2018, 07:03:35 am »

Quote from: PJ03029174 on March 30, 2018, 06:04:32 am

Hi

I purchase Media Centre 20 for Windows. Haven't used it for a while and have just got a new Mac Music Server. Is it possible to swap platforms during the upgrade process?

Thanks

Pete

No, but you could upgrade at a discount.

~OHM~ · « **Reply #223 on:** March 30, 2018, 01:54:58 pm »

Quote from: JimH on March 30, 2018, 07:03:35 am

No, but you could upgrade at a discount.

or for just a few dollars more you can purchase a master license good for mac,linux and windows. don't hold off these prices won't be around for ever.

PJ03029174 · « **Reply #224 on:** March 30, 2018, 02:15:29 pm »

I've messed up, I paid for a new Mac license today (already have a Windows MC20 license)and I've started having compatibility issues with my Chord Qute EX DAC producing white noise when switching between standard and high def file formats. I used the trial and tested the high res stuff, it just seems to be a problem when switching between different formats and it's caught me out,

Unfortunately Chord just abandoned support for this DAC on the Mac.I've already had to roll back to Yosemite to get the driver to work.

To improve stability I'm thinking about installing Windows on my Mac mini and should have purchased the master license. I've only just seen OM's comment as that would have been useful to know.

Do I have any options to get the master license?

JimH · « **Reply #225 on:** March 30, 2018, 02:21:51 pm »

You have mail.

PJ03029174 · « **Reply #226 on:** March 30, 2018, 03:17:37 pm »

Thank you Jim

Bohemian · « **Reply #227 on:** March 31, 2018, 04:50:39 am »

I have MC23.104 installed and have purchased the MC24 upgrade. I installed the license, yet MC still tells me that there is an update available at a special price. Is this normal, or has the installation of the license failed? (I got an alert telling me that it had been successful.)
Thanks, Chris

RoderickGI · « **Reply #228 on:** March 31, 2018, 03:32:02 pm »

Bohemian, look at "Help > Registration Info..." to confirm licencing.

Bohemian · « **Reply #229 on:** April 01, 2018, 04:07:33 pm »

It says JRiver Media Centre 23.23.0.104 (registered license)

RoderickGI · « **Reply #230 on:** April 01, 2018, 06:02:45 pm »

Hmm, I thought 104 was supposed to stop those messages if an MC24 licence was installed. But I have no way of checking.

If you installed the licence by entering the Registration Code, you could try installing by double-clicking on the MC24 mjr file you received by email.

Otherwise, you could turn off automatic updates until MC24 becomes available. I think that stops the messages.

Bohemian · « **Reply #231 on:** April 01, 2018, 06:59:19 pm »

I initially installed by entering the registration code and when I continued to get update messages, I installed by double-clicking the .mjr file I had saved.
Both times a pop-up informed me that installation was successful.

The .mjr file is Media Centre 24 Windows - 419446.mjr if that helps.

I shall turn off automatic updates for the moment, but I wanted to be sure that the upgrade had been registered as having been paid for, when MC24 becomes available.

Thanks.

JimH · « **Reply #232 on:** April 01, 2018, 07:01:40 pm »

You have an MC24 Windows license.

Bohemian · « **Reply #233 on:** April 02, 2018, 05:15:54 am »

Quote from: JimH on April 01, 2018, 07:01:40 pm

You have an MC24 Windows license.

Thanks Jim.

sram16 · « **Reply #234 on:** April 03, 2018, 12:23:27 pm »

-fixed-

JimH · « **Reply #235 on:** April 03, 2018, 12:37:19 pm »

Are you using 23.0.104?

https://yabb.jriver.com/interact/index.php/topic,115105.0.html

sram16 · « **Reply #236 on:** April 03, 2018, 12:38:22 pm »

Quote from: JimH on April 03, 2018, 12:37:19 pm

Are you using 23.0.104?

https://yabb.jriver.com/interact/index.php/topic,115105.0.html

Yeah, 64bit

JimH · « **Reply #237 on:** April 03, 2018, 12:39:04 pm »

What license do you have installed?

sram16 · « **Reply #238 on:** April 03, 2018, 12:41:05 pm »

Quote from: JimH on April 03, 2018, 12:39:04 pm

What license do you have installed?

tyler69 · « **Reply #239 on:** April 03, 2018, 12:46:36 pm »

Quote from: JimH on April 03, 2018, 12:37:19 pm

Are you using 23.0.104?

https://yabb.jriver.com/interact/index.php/topic,115105.0.html

This "special price" information still pops up in 104 when I look for an update.

lgood92 · « **Reply #240 on:** April 03, 2018, 01:01:30 pm »

I purchased MC24 using paypal and downloaded the mjr file for MC24 Windows....it doesn't install.
I'm currently running MC16, do I need to install MC23 first in order for this to work?

Your assistance would be appreciated.

Awesome Donkey · « **Reply #241 on:** April 03, 2018, 01:08:08 pm »

Quote from: lgood92 on April 03, 2018, 01:01:30 pm

I'm currently running MC16, do I need to install MC23 first in order for this to work?

Yes. It'll work in MC 23.0.102 found here: https://yabb.jriver.com/interact/index.php/topic,115105.0.html

marvi1 · « **Reply #242 on:** April 07, 2018, 08:57:17 am »

I recently purchased a Windows upgrade for MC 24. I just learned that I will be inheriting a used Mac. Is there any way to pay the difference between the Windows upgrade and Master upgrade in order to get the Master license?

JimH · « **Reply #243 on:** April 07, 2018, 09:13:45 am »

marvi1,
You have mail.

marvi1 · « **Reply #244 on:** April 07, 2018, 10:40:51 am »

You folks are awesome!!!

Thank you very much!!!

Johnseye · « **Reply #245 on:** April 07, 2018, 11:19:53 am »

Quote from: JimH on March 22, 2018, 04:52:41 pm

Check your spam folder for mail from buy-button at jriver.

Jim, there was nothing in my spam folder. Try again please?

JimH · « **Reply #246 on:** April 07, 2018, 11:27:56 am »

Search for messages from buy-button .

wilhelm · « **Reply #247 on:** April 07, 2018, 10:15:21 pm »

I bought upgrade to JRiver24 in March, Media Centre acknowledged purchase on 15 March. I must have done something wrong, did not get discount, got new licence number, did not get upgrade yet. How can I rectify? Thanks

audiomaniac · « **Reply #248 on:** April 08, 2018, 02:35:08 am »

Quote from: tyler69 on April 03, 2018, 12:46:36 pm

This "special price" information still pops up in 104 when I look for an update.

Same here. I've updated from a 23 master to a 24 master and I currently have 64bit 23,0,104 installed but I also receive "A newer version is available at a special pre-order price."

If I just need to relax and be patient I will be.

Greetings from Copenhagen

Robert

JimH · « **Reply #249 on:** April 08, 2018, 07:39:40 am »

Please ignore the message for now. When MC24 is available, you will find it on this MC24 board. You can just install it.

INTERACT FORUM

Author Topic: Upgrade Questions (Read 51176 times)