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Author Topic: Upgrade Questions  (Read 49509 times)

Denlin

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Re: Upgrade Questions
« Reply #50 on: March 03, 2018, 03:58:41 am »

A Master License can only be upgraded to another Master License. If you ever had a Windows license before from any previous MC version, you can use that to upgrade, any license from MC10 to MC23 is elligible.

OK, I found that I had a windows license for MC20! I installed it (MC20) and then it worked to run the attached registration-file from the purchase! So far so good! But should not the MC20 uppgrade to MC24?
Now I have an old MC20 with a windows license and a MC23 with a master license.

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Link70

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Re: Upgrade Questions
« Reply #51 on: March 03, 2018, 04:28:42 am »

Hello,
I have MC23 installed and I just bought the MC24 windows license in preorder, but I wanted to buy the master licence. I have to pay the upgrade entirely?
Thanks in advance.
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struth

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Re: Upgrade Questions
« Reply #52 on: March 03, 2018, 05:23:27 am »

Hi, been using jriver for years, and currently use 23. bought 24 yesterday and i keep getting emails with the reg code. had 5 now. there doesnt seem to be a place to insert it into 23, and i expect it should already have been upgraded automatically on this pc.
it is not usual to get the code sent 5 times, or am i missing something???
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JimH

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Re: Upgrade Questions
« Reply #53 on: March 03, 2018, 07:22:37 am »

I have MC23 installed and I just bought the MC24 windows license in preorder, but I wanted to buy the master licence. I have to pay the upgrade entirely?
You have mail.
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JimH

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Re: Upgrade Questions
« Reply #54 on: March 03, 2018, 07:33:30 am »

I have the same problem. I cannot install MC23 for more than 15 times. I gave up. but now there is MC24......

May I install the MC23 successfully first, then keep the chance to buy the MC24?
You can install MC23 now and purchase.  You will receive an MC24 license that works with MC23 now and will work with MC24 when it is available.
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SMU2027

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Re: Upgrade Questions
« Reply #55 on: March 03, 2018, 08:30:07 am »

Hi-fairly new customer who purchased  Windows MC22 last summer (Great investment!)  Just this week purchased license for MC24. I realize that MC24 is not ready yet. I have been following this thread and am a bit confused. When saving the registration code I did get the  "Your license file is for a different product."  I wasn't sure if I just hold tight till 24 is ready or do I need to do something else.

Thanks for the help in advance. I have learned a lot on this board over the last year.
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JimH

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Re: Upgrade Questions
« Reply #56 on: March 03, 2018, 08:41:02 am »

You could download MC23 and install it, then restore your MC24 license.
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Malcy Whit

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Re: Upgrade Questions
« Reply #57 on: March 03, 2018, 11:20:34 am »

Hi-fairly new customer who purchased  Windows MC22 last summer (Great investment!)  Just this week purchased license for MC24. I realize that MC24 is not ready yet. I have been following this thread and am a bit confused. When saving the registration code I did get the  "Your license file is for a different product."  I wasn't sure if I just hold tight till 24 is ready or do I need to do something else.

Thanks for the help in advance. I have learned a lot on this board over the last year.

I've got the same problem, I'm running MC22 at the moment and have just bought MC24 but I'm getting the exact same "different product" message. Do I need to get MC23 first before I can download 24? Please excuse my ignorance, this is my first post on this site and it's taken me about an hour to work out how to post this!
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SMU2027

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Re: Upgrade Questions
« Reply #58 on: March 03, 2018, 12:37:08 pm »

Malcy: Jim's advice was perfect. I found the mc23 link in the mc23 forum. Downloaded 23 and am listening right now as I await 24 in a few weeks.
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struth

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Re: Upgrade Questions
« Reply #59 on: March 03, 2018, 01:36:25 pm »

Hi, been using jriver for years, and currently use 23. bought 24 yesterday and i keep getting emails with the reg code. had 5 now. there doesnt seem to be a place to insert it into 23, and i expect it should already have been upgraded automatically on this pc.
it is not usual to get the code sent 5 times, or am i missing something???

hi again. im up to 10 emails with the reg code now. this is becoming ridiculous. is thee any way to stop this?
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JimH

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Re: Upgrade Questions
« Reply #60 on: March 03, 2018, 01:50:07 pm »

hi again. im up to 10 emails with the reg code now. this is becoming ridiculous. is thee any way to stop this?
I just checked your licenses and I don't see a problem.

Try rebooting your machine.
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mr Metal

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Re: Upgrade Questions
« Reply #61 on: March 03, 2018, 02:00:43 pm »

Hi

I purchased a full license 2017-12-07
Will that license include MC24?
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JimH

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Re: Upgrade Questions
« Reply #62 on: March 03, 2018, 02:24:49 pm »

No.  Sorry.  The upgrade is discounted right now.
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struth

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Re: Upgrade Questions
« Reply #63 on: March 04, 2018, 02:28:42 am »

I just checked your licenses and I don't see a problem.

Try rebooting your machine.

tried rebooting the 2 machines i use. they are still coming.. up to 14 buy button emails with the licence attatchment. i do have 2 other machines but neither have been used for some time.
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Awesome Donkey

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Re: Upgrade Questions
« Reply #64 on: March 04, 2018, 05:22:35 am »

That's odd, something has to be wrong for the registration not to take and for it to keep prompting you. Are you changing system hostnames? Have the wrong system time set? Hardware changes? Something strange like that?
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struth

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Re: Upgrade Questions
« Reply #65 on: March 04, 2018, 05:45:09 am »

nothing i can put a finger on. ive not changed anything on either machine. just bought the upgrade. im up to 15 emails now.

both pc's updated themselves on a restart as per often happens. im marked as fully registered etc. but i cannot really see why this would be connected as i cannot add a licence no to the program as it was already licenced at 23.
dont fancy this continuing until 24 is released tbh. can only presume there is a hiccup on the buy button sender. i have also checked paypal and ive only been charged once....so far lol
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JimH

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Re: Upgrade Questions
« Reply #66 on: March 04, 2018, 06:28:08 am »

Are the headers of the e-mails the same?
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struth

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Re: Upgrade Questions
« Reply #67 on: March 04, 2018, 08:30:51 am »

yes, they just go up in number. last one is no 16 of same email. ie  buy button 16

then media center 24 windows attachment with the huge number, which ive saved a few times. only thing that changes is the date.ie todays is 4th.. yesterday it said 3rd  etc. it is becoming annoying tbh.
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superbike999

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Re: Upgrade Questions
« Reply #68 on: March 04, 2018, 09:20:37 am »

Any license purchased now is for MC24.

Hello JimH,  I upgraded to MC23 January 24th 2018, do I have to buy another Windows Licence for MC24, so soon?

Best regards
Dave
superbike999
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JimH

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Re: Upgrade Questions
« Reply #69 on: March 04, 2018, 09:49:02 am »

You have mail.
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rganiard

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Re: Upgrade Questions
« Reply #70 on: March 04, 2018, 10:42:19 am »

We'll check.

I'm running 22.0.108 Master.  I don't know what to do.  Is my windows 24 standard license not going to work to upgrade.  What's my best next step please?  Music lover, not a power user.
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greyscale

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Re: Upgrade Questions
« Reply #71 on: March 04, 2018, 12:03:40 pm »

Purchased VER23 Feb 10,2018. Do I still have to pay to upgrade to ver 24. This is for Mac.
Thank You
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JimH

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Re: Upgrade Questions
« Reply #72 on: March 04, 2018, 12:19:52 pm »

You have mail.
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JimH

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Re: Upgrade Questions
« Reply #73 on: March 04, 2018, 12:24:41 pm »

I'm running 22.0.108 Master.  I don't know what to do.  Is my windows 24 standard license not going to work to upgrade.  What's my best next step please?  Music lover, not a power user.
Could you send me an e-mail?  I'm not sure what you have and what you want.

jimh at jriver
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jkolker

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Re: Upgrade Questions
« Reply #74 on: March 04, 2018, 01:58:13 pm »

I have two licenses.  Since I use it on 2 separate devices.  I guess that's the right way to handle it.  Anyway, I tried to upgrade both, but after upgrading one (can't do multiple licenses at once) it won't let me.  Something about already purchasing...
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JimH

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Re: Upgrade Questions
« Reply #75 on: March 04, 2018, 02:00:06 pm »

You can use one license on all your machines of the same OS.
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jkolker

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Re: Upgrade Questions
« Reply #76 on: March 04, 2018, 02:14:31 pm »

Well, that's great!  Thank you!
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mwhals

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Re: Upgrade Questions
« Reply #77 on: March 04, 2018, 03:29:33 pm »

I only use the Audio Mode. What can we look forward to in MC 24 for the Audio Mode?

I am interested in this answer too.
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Gl3nn

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Re: Upgrade Questions
« Reply #78 on: March 04, 2018, 06:16:03 pm »

It's probably a bank problem.  You could call them, but they may not be able to tell you much.
We get no information when the bank declines a credit card.
You don't need to enter dashes in the credit card number.
Paypal might work for you.

I doubt if it was a bank problem but I used PayPal and all is well; that's what I'll do from now on.

Regardless, best wishes and great success for the next iteration!
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omarty

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Re: Upgrade Questions
« Reply #79 on: March 05, 2018, 01:33:18 am »

I purchased Media Center 23 Master License less than two months ago (I can provide proof of purchase if needed). I am still setting up my multi computer audio control center and you asking me to pay for an upgrade??? Personally I think this is unfair. Two months ago you can not NOT to know about upcoming upgrade.
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JimH

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Re: Upgrade Questions
« Reply #80 on: March 05, 2018, 06:44:42 am »

You have mail.
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omarty

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Re: Upgrade Questions
« Reply #81 on: March 05, 2018, 12:43:39 pm »

Hi,
Thank you for quick responce. I followed download link and there is no Media Center 24 there. it is only for JRiver Media Center 23.0.102. My previous comment was about upgrading from 23 to 24.
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JimH

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Re: Upgrade Questions
« Reply #82 on: March 05, 2018, 12:55:38 pm »

MC24 isn't yet available.  Please read this:
https://yabb.jriver.com/interact/index.php/topic,114521.0.html
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Yupanqui

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Re: Upgrade Questions
« Reply #83 on: March 05, 2018, 02:13:22 pm »

I update 2 computers with the Media Center24 Windows-415318.mjr. But on the third computer i don't have an update window. Nothing happens. Is the mjr-file limited for two computer?
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JimH

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Re: Upgrade Questions
« Reply #84 on: March 05, 2018, 02:25:43 pm »

No.  Is MC23 installed?
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Yupanqui

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Re: Upgrade Questions
« Reply #85 on: March 05, 2018, 03:06:51 pm »

Yes , MC 23.0.102
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JimH

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Re: Upgrade Questions
« Reply #86 on: March 05, 2018, 03:09:55 pm »

Check the system date.  Use a restore if necessary.
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Yupanqui

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Re: Upgrade Questions
« Reply #87 on: March 05, 2018, 03:47:05 pm »

The system date is correct.

I deinstall MC 23 and reinstall new. But the updatewindow don't popup.

Is it possible to see at registration information if the upgrade was successful?

My registration information:

JRiver Media Center 23 23.0.102
(registrierte Windows Lizenz)

Registriert auf:
my name

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JimH

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Re: Upgrade Questions
« Reply #88 on: March 05, 2018, 03:53:12 pm »

Maybe you already have an MC23 license installed.
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Yupanqui

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Re: Upgrade Questions
« Reply #89 on: March 05, 2018, 04:05:46 pm »

That is correct. I want only see if the upgrade to MC 24 was successful. Where can I see this?
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steff

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Re: Upgrade Questions
« Reply #90 on: March 05, 2018, 06:00:18 pm »

You are releasing new versions of MC so fast.

what we pay, if we wish to be up to date, seems to be a "subscription", but...

I work in an IT department and if I forget to renew any subscription to any software (Microsoft, Oracle, VMWare, etc.) I need to pay based on the years I forgot to pay.

The upgrade cost to MC24 should be based on the version we already have.  You are asking the same money upgrading from a 5 year old version or from MC23... it does not matter.

having purchased the MC23 licence a few weeks ago... it is quite a non sense to pay again to be up to date, according to me

so sorry...
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JimH

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Re: Upgrade Questions
« Reply #91 on: March 05, 2018, 06:03:45 pm »

You are releasing new versions of MC so fast.
...
I sent an e-mail to your forum address a couple of days ago, but I didn't receive a reply.

I'm jimh at jriver.
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TheGame

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Re: Upgrade Questions
« Reply #92 on: March 05, 2018, 08:29:12 pm »

Hello,

I just purchased a Master License for MC 24 (I had a Master License for MC23 as well. I was able to register it on Windows, but when trying on a MAC, it states "Your License File is for a Different Product". How do I get the master License onto my mac? (I believe some other members had the same question about installing on both Mac and PC). Help Please.

Thank you!
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ldj325

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Re: Upgrade Questions
« Reply #93 on: March 06, 2018, 12:35:07 am »

Dear JRiver,
Last night I purchased the upgrade to JRMC24 for Windows for approx $18.95. Today I realized I could use the Universal license option for $7 more (which I declined at the time of initial upgrade). Could I get this now for the $7 additional. And how to do this, as I can't find any customer support on this site or accounting department to take my money. I have my JRMC24 install key, as well as my personal info, but it doesn't seem wise to publish this on a very open forum. I have no idea if this thread is the correct place to even post this.

Can someone out there in the JR cloud please let me know. Registered user as: ldj325

Thanks,

Laurence
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ldj325

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Re: Upgrade Questions
« Reply #94 on: March 06, 2018, 01:34:31 am »

Universal License:How to Upgrade my Recent Windows Upgrade to Universal License Upgrade
« on: Today at 12:35:07 am »
ReplyQuoteModifyModify
Dear JRiver,
Last night I purchased the upgrade to JRMC24 for Windows for approx $18.95. Today I realized I could use the Universal license option for $7 more (which I declined at the time of initial upgrade). Could I get this now for the $7 additional. And how to do this, as I can't find any customer support on this site or accounting department to take my money. I have my JRMC24 install key, as well as my personal info, but it doesn't seem wise to publish this on a very open forum. I have no idea if this thread is the correct place to even post this.

Can someone out there in the JR cloud please let me know. Registered user as: ldj325

Thanks,

Laurence

PS. Sorry for any redundancy. This was posted earlier in the general forum as I couldn't see a link as to how to post into this forum, until I realized I could "Reply" to an existing post.
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RoderickGI

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Re: Upgrade Questions
« Reply #95 on: March 06, 2018, 03:08:45 am »

This is the correct place. Don't post any personal details here.

JimH will be along shortly to assist you, I'm sure. Or he will send you an email directly.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

~OHM~

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Re: Upgrade Questions
« Reply #96 on: March 06, 2018, 04:39:58 am »

This is the correct place. Don't post any personal details here.
RoderickGI....your so patient and precise...Thank You
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RoderickGI

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Re: Upgrade Questions
« Reply #97 on: March 06, 2018, 05:17:04 am »

I try. Thanks ~OM~.  :D
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

JimH

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Re: Upgrade Questions
« Reply #98 on: March 06, 2018, 06:31:25 am »

Laurence,
You have mail.

Jim
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JimH

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Re: Upgrade Questions
« Reply #99 on: March 06, 2018, 06:56:54 am »

Hello,

I just purchased a Master License for MC 24 (I had a Master License for MC23 as well. I was able to register it on Windows, but when trying on a MAC, it states "Your License File is for a Different Product". How do I get the master License onto my mac? (I believe some other members had the same question about installing on both Mac and PC). Help Please.
Try installing the latest build of MC23 from the MC23 for Mac board.  Earlier builds don't recognize the MC24 license.
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