Print

Please login or register.
1 Hour 1 Day 1 Week 1 Month Forever
Login with username, password and session length

[sjhilton]

Hi - I'm getting the following error in NTDLL.DLL, which is causing JRiver to crash. I don't have BitDefender so I'm wondering if this might be a new issue.

Looking at the logs it seems to be happening immediately following a TV EPG update - it's happened at the same time two nights in a row and I've just confirmed that manually loading the EPG causes the same crash.

I'm using AVAST and I've just gone through the various Avast settings that might be relevant (file shield, behaviour shield etc) and added the JRiver application folder(s) as exclusions. That didn't prevent the crash, but I may have missed something.

Happy to send a log of course if that would help.

**************
Faulting application name: Media Center 24.exe, version: 24.0.25.0, time stamp: 0x5aeb6aad
Faulting module name: ntdll.dll, version: 10.0.17134.1, time stamp: 0x207580e2
Exception code: 0xc0000374
Fault offset: 0x00000000000f4eeb
Faulting process id: 0x590
Faulting application start time: 0x01d3e52f471e4034
Faulting application path: C:\Program Files\J River\Media Center 24\Media Center 24.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 43a72bcd-083b-4b11-8268-57a6019cc02f
Faulting package full name:
Faulting package-relative application ID:

[JimH]

Uninstall Avast, just to see what happens.

[tzr916]

https://yabb.jriver.com/interact/index.php/topic,115702.0.html

[sjhilton]

Thanks for the responses. It's not AVAST - I've just uninstalled and it still happens. Yes, it is possibly the same issue as the one in the other thread (I am doing a DVB OTA update).