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Author Topic: MC24 not recognizing network  (Read 1814 times)

audiodoctor

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MC24 not recognizing network
« on: October 27, 2018, 02:44:28 pm »
New PC. Other computers have no problem with MC24 seeing local network storage. The new PC does show the files in explorer. Tried disabling firewall, no difference. Hence, cannot import media stored on NAS.

thanks Cornell
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swiv3d

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Re: MC24 not recognizing network
« Reply #1 on: October 27, 2018, 03:56:40 pm »
If you create a new empty library - let's call it NAS Library, then go to tools>import> configure auto import you should be able to add the folders you want to watch by browsing to them and selecting them.
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audiodoctor

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Re: MC24 not recognizing network
« Reply #2 on: October 27, 2018, 04:07:35 pm »
On all other PCs connected to the same network, this is the case. However, nothing happens when I select 'network.
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swiv3d

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Re: MC24 not recognizing network
« Reply #3 on: October 27, 2018, 04:18:42 pm »
Does the nas drive show up in the network section of windows explorer? You might also want to check that your antivirus has the correct permissions for the MC version you are running.
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audiodoctor

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Re: MC24 not recognizing network
« Reply #4 on: October 27, 2018, 04:27:24 pm »
Yes, the network shows up in Windows Explorer. This is a brand new box, nothing other than Win10 and MC24 installed. I'm thinking a firewall problem, but turning it off had no effect.
There is no 3rd. party anti- virus on the machine.
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swiv3d

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Re: MC24 not recognizing network
« Reply #5 on: October 27, 2018, 04:28:45 pm »
Windows defender is probably the culprit - give MC permissions in it. Have a look at this link
https://yabb.jriver.com/interact/index.php/topic,114101.0.html
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DJLegba

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Re: MC24 not recognizing network
« Reply #6 on: October 27, 2018, 04:58:05 pm »
My guess is that the NAS is using SMB 1.0 and the new computer has that disabled by default.
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swiv3d

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Re: MC24 not recognizing network
« Reply #7 on: October 27, 2018, 05:02:58 pm »
Quote from: DJLegba on October 27, 2018, 04:58:05 pm
My guess is that the NAS is using SMB 1.0 and the new computer has that disabled by default.

Why would the nas drive show up in the windows explorer network if that was the case? - looking to learn stuff here not being critical.
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DJLegba

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Re: MC24 not recognizing network
« Reply #8 on: October 27, 2018, 05:21:42 pm »
Quote from: swiv3d on October 27, 2018, 05:02:58 pm
Why would the nas drive show up in the windows explorer network if that was the case? - looking to learn stuff here not being critical.

OP said the network shows up. Didn't specifically say the NAS was visible.
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swiv3d

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Re: MC24 not recognizing network
« Reply #9 on: October 27, 2018, 05:33:43 pm »
Ah! I see, perhaps audiodoctor could clarify whether the nas drive is actually showing within the windows explorer network section.
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RoderickGI

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Re: MC24 not recognizing network
« Reply #10 on: October 27, 2018, 06:26:38 pm »
Quote from: audiodoctor on October 27, 2018, 04:07:35 pm
On all other PCs connected to the same network, this is the case. However, nothing happens when I select 'network.

https://yabb.jriver.com/interact/index.php/topic,114852.msg794146.html#msg794146

Update your NAS firmware if possible so that it is using a more secure version of SMB, not v1.
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

audiodoctor

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Re: MC24 not recognizing network
« Reply #11 on: October 27, 2018, 06:35:45 pm »
Yes, explorer sees the NAS and files. The NAS is new also- Buffalo LS520. Files are public.
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swiv3d

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Re: MC24 not recognizing network
« Reply #12 on: October 27, 2018, 06:39:06 pm »
So, does MC24 have the necessary permissions in windows defender?
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audiodoctor

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Re: MC24 not recognizing network
« Reply #13 on: October 28, 2018, 04:40:42 pm »
Update: On Win7 box, the NAS and files are shown and accessible from Explorer's tree.
On new Win10 box, the NAS shows up on the right side, under Media Devices. Only properties are available- IP address, MAC.
I followed the instructions to update Windows Defender; and tried disabling it also.
Maybe I'm missing the boat here- something obviously overlooked. Should I try to reinstall JRiver??
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kr4

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Re: MC24 not recognizing network
« Reply #14 on: October 28, 2018, 04:47:59 pm »
Have you configured Auto Import or have you tried?  JRiver doesn't "see" any files unless you tell it where to look.
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Kal Rubinson
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Senior Contributing Editor, Stereophile

RoderickGI

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Re: MC24 not recognizing network
« Reply #15 on: October 28, 2018, 05:14:19 pm »
Quote from: audiodoctor on October 28, 2018, 04:40:42 pm
Should I try to reinstall JRiver??

No. This isn't a MC problem. A reinstall won't fix anything. It is your network setup.

Quote from: audiodoctor on October 28, 2018, 04:40:42 pm
Update: On Win7 box, the NAS and files are shown and accessible from Explorer's tree.
On new Win10 box, the NAS shows up on the right side, under Media Devices. Only properties are available- IP address, MAC.

If the NAS only shows up under Media Devices under Network in Windows Explorer on the Windows 10 box, that indicates that your NAS has a DLNA server running, but it is not accessible as a network drive. So Network Discovery is not working.


Did you read and follow the thread I linked to above?
Had you already fixed that issue?
Does your NAS support later versions of SMB and are they turned on, or does it only support SMBv1?
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

swiv3d

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Re: MC24 not recognizing network
« Reply #16 on: October 28, 2018, 05:46:19 pm »
Have you set up the nas drive for access from your new computer as described in the manual?
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audiodoctor

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Re: MC24 not recognizing network
« Reply #17 on: October 29, 2018, 11:50:42 pm »
No, not on any of the other 3 machines- it wasn't necessary, as the NAS directories could be searched to.
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RoderickGI

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Re: MC24 not recognizing network
« Reply #18 on: October 30, 2018, 12:07:42 am »
Old Windows 7 PCs, files show up in Windows Explorer and MC sees and can play them.
New Windows 10 PC, files don't show up in Windows Explorer and MC can't see or play them.


https://yabb.jriver.com/interact/index.php/topic,114852.msg794146.html#msg794146

If it isn't that, then contact your NAS provider and find what to do to get the latest version of Windows 10 to connect to and see files on your NAS... at which time they will tell you https://yabb.jriver.com/interact/index.php/topic,114852.msg794146.html#msg794146
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What specific version of MC you are running:MC27.0.27 @ Oct 27, 2020 and updating regularly Jim!                        MC Release Notes: https://wiki.jriver.com/index.php/Release_Notes
What OS(s) and Version you are running:     Windows 10 Pro 64bit Version 2004 (OS Build 19041.572).
The JRMark score of the PC with an issue:    JRMark (version 26.0.52 64 bit): 3419
Important relevant info about your environment:     
  Using the HTPC as a MC Server & a Workstation as a MC Client plus some DLNA clients.
  Running JRiver for Android, JRemote2, Gizmo, & MO 4Media on a Sony Xperia XZ Premium Android 9.
  Playing video out to a Sony 65" TV connected via HDMI, playing digital audio out via motherboard sound card, PCIe TV tuner

audiodoctor

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Re: MC24 not recognizing network
« Reply #19 on: November 08, 2018, 08:46:04 pm »
After much hair- pulling research on this, I'm finding out it is a problem with the Nov. release. Many are having the same problem. I don't have the ability to 'roll back' as MS suggested. All of the other fixes had no effect Software on the NAS is current, as is that of router. I had a MS tech remote connected for 45 minutes, who was not able to correct and abruptly ended the call... Meanwhile; this box is on the back bench.
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audiodoctor

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Re: MC24 not recognizing network
« Reply #20 on: December 18, 2018, 09:32:09 pm »
I threw in the towel and called a network specialist. He got it working by changing a registry entry that was thrown in to 'thwart ransomware'. Still have a few hiccups to deal with, so far so good. Loving this program more every time I open it.
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