Topic: UPGRADE: Prices and Help for MC26 (Read 65788 times)

JimH · « **on:** September 30, 2019, 09:20:40 am »

You can now order a JRiver Media Center 26 upgrade license at a discount

Early builds of JRiver Media Center 26 are now available on the Download Page. These will improve on MC25, and MC26 will continue to improve throughout the year.

Upgrade Prices

You can use a license from any previous version of JRiver Media Center, even Media Jukebox 8.0, to upgrade.

The discounted price to upgrade for Windows, Mac or Linux is $26.98. A Master License upgrade for all three OS's is $36.98.

INSTRUCTIONS
To direct you, we need to check a few things.

1. Have you ever purchased MC?
If not, there is no upgrade price. Sorry. Here's how to download and purchase a license.

2. Do you have your Registration Code for your older version?
If not, you can email it to yourself by using option #2 on the Restore Page.

Now you're ready to purchase, but we need to know what OS you have and what license you want.

3. Are you planning to use more than one OS?
If so, you will need a Master License, which works with Windows, Mac, and Linux. You can purchase from the Help menu of a current version or you can go here:

Master License Upgrade (direct link)

5. Or do you only need Windows or only Mac or only Linux?
Then you can get the new license here:

Windows Upgrade (direct link)

Mac Upgrade (direct link)

Linux Upgrade (direct link)

Problems
Is your license not accepted when you upgrade?
Make sure you're on the right upgrade page.
Use copy and paste. 0 (zero) and O (letter) look alike. So do 1 (number one) and l or I (letters).

Don't have your license? Visit the Restore Page and use option #2 to email yourself your license(s).

More
Restore your license

Restoring a backup of your library. MC makes them automatically. You can use your OS to search for zip files to find them. MC can restore a backup from MC20 and above.

You can use translate.google.com to translate this page.

Upgrade Links

Where is MC26?

telf · « **Reply #1 on:** October 15, 2019, 04:26:16 am »

Edit: Great software guys..

JimH · « **Reply #2 on:** October 15, 2019, 04:29:24 am »

Quote from: telf on October 15, 2019, 04:26:16 am

I've had this software (MC25) for less than 2weeks and forked out for the Master Key only to find there is already a newer version MC26 that I could have purchased .. Really not happy guys. At the date of purchase 5th Oct2019 I looked for the latest version and could only find MC25. So now having to pay again..To top it off the software is not importing all tracks, feel free to see my other post. Bitperfect here we come...

You purchased after October 1, so you have an MC26 license that will work with both MC25 and MC26.

Please read the first post.

DrKNo · « **Reply #3 on:** October 15, 2019, 08:13:49 am »

Quote from: JimH on October 15, 2019, 04:29:24 am

Please read the first post.

With the amount of times that you have to clarify that, You might want to consider making the upgrade grace period the first sentence in the announcement post

Cinelder · « **Reply #4 on:** October 15, 2019, 10:47:45 am »

Just purchased the MC 26 Windows upgrade, received the upgrade link (Media Center26 Windows-473343) and when I try to install on my existing copy of MC 25 (windows), it gives me an error message that "your license file is for a different product". I tried resetting the licence for the existing MC 25 (0.98), and saw that the new MC 25/26 license shows up in the window, without my having to input the license manually, but if I then hit "return" I get the same error message - "Your license file is for a different product". MC 25 still shows me as the licensee in the Registration Info Window after the license update error message.

Please advise.

Awesome Donkey · « **Reply #5 on:** October 15, 2019, 11:33:37 am »

You need to be using MC 25.0.113 for the MC26 license to work with it.

nyjklein · « **Reply #6 on:** October 15, 2019, 11:44:31 am »

If I currently have an MC25 Windows license, can I purchase a master license upgrade for MC26 at the master license upgrade discounted price?

Jeff

JimH · « **Reply #7 on:** October 15, 2019, 11:52:00 am »

Quote from: nyjklein on October 15, 2019, 11:44:31 am

If I currently have an MC25 Windows license, can I purchase a master license upgrade for MC26 at the master license upgrade discounted price?

Yes, you can. Thanks.

Noobman · « **Reply #8 on:** October 15, 2019, 12:42:49 pm »

I Just bought the MC26 master upgrade and restored the license for MC25.0.113. But is there a way to see if my registration in fact are for the 26, looking at "Help - Registration info..." all I see is that I have a registered master license and my MC version is 25.0.113?

Found the answer "If you purchased a new license or an upgrade license after October 1, you received an MC26 license."

Mats

Abbra Cadabra · « **Reply #9 on:** October 15, 2019, 01:31:56 pm »

I just bought MC25 recently, like this month recently.

So I get an MC26 License?
Is that automatic?
Is it a regular MC26 license, like a free upgrade?

Never mind,
just found the post with the answer on the MC26 board.

MrEWhite · « **Reply #10 on:** October 15, 2019, 01:37:23 pm »

When I buy my MC26 license, do I need to reactivate my current install with it?

Cinelder · « **Reply #11 on:** October 15, 2019, 02:00:37 pm »

Quote from: Awesome Donkey on October 15, 2019, 11:33:37 am

You need to be using MC 25.0.113 for the MC26 license to work with it.

Thanks - I think the requirement to upgrade from the latest MC 25 version would be useful information to add to the instructions.

skarsol · « **Reply #12 on:** October 15, 2019, 02:34:46 pm »

Has there been any thought about offering an annual subscription? I'd rather you just take my money once a year than deal with making sure I catch the "best deal" timeframe for the next version and updating my keys, etc. Make it easier for me to give you money!

csedwilliams · « **Reply #13 on:** October 15, 2019, 02:53:31 pm »

Since #23, when WMA support suddenly disappeared, I find that I don't use this software much anymore. Regardless of how windows native encoding has been deprecated, I have had to use other software to convert MP3's to WMA because the hardware I play them on can't read the MP3's natively (the podcast author tweaked some setting that has broken this for years). Is there WMA encoding in this version?

JimH · « **Reply #14 on:** October 15, 2019, 02:59:14 pm »

Quote from: csedwilliams on October 15, 2019, 02:53:31 pm

Since #23, when WMA support suddenly disappeared, I find that I don't use this software much anymore. Regardless of how windows native encoding has been deprecated, I have had to use other software to convert MP3's to WMA because the hardware I play them on can't read the MP3's natively (the podcast author tweaked some setting that has broken this for years). Is there WMA encoding in this version?

I'm not aware of a problem with WMA. Please start a thread.

JimH · « **Reply #15 on:** October 15, 2019, 03:00:31 pm »

Quote from: skarsol on October 15, 2019, 02:34:46 pm

Has there been any thought about offering an annual subscription? I'd rather you just take my money once a year than deal with making sure I catch the "best deal" timeframe for the next version and updating my keys, etc. Make it easier for me to give you money!

We've never done a lifetime subscription. I'm skeptical of whether it's financially viable. We have a skilled team of people and they continue to have a need to eat.

JimH · « **Reply #16 on:** October 15, 2019, 03:05:19 pm »

Quote from: MrEWhite on October 15, 2019, 01:37:23 pm

When I buy my MC26 license, do I need to reactivate my current install with it?

No.

skarsol · « **Reply #17 on:** October 15, 2019, 03:16:53 pm »

Quote from: JimH on October 15, 2019, 03:00:31 pm

We've never done a lifetime subscription. I'm skeptical of whether it's financially viable. We have a skilled team of people and they continue to have a need to eat.

I'm asking for an auto-renewing annual plan, not a pay once lifetime plan. Essentially what you have today, just without making me do something every year.

Edit: As a bonus, if you had an auto-renewing plan, you would eliminate all this "But I just paid and you want me to pay again?!" angst.

DrKNo · « **Reply #18 on:** October 15, 2019, 03:56:51 pm »

How would I go about requesting a bill/reciept for my tax documents for the purchase?

vrl · « **Reply #19 on:** October 15, 2019, 03:57:07 pm »

are you serious that I'm to pay again well within 1 year??
Is there any recognition for loyal customers?

BuggySP · « **Reply #20 on:** October 15, 2019, 04:39:49 pm »

So if I want MC26 on 2 Windows 10 devices (I currently have one MC24 Windows licence), do I need to buy an extra MC Windows licence, or can one MC26 upgrade licence allow me to install on 2 Win devices, please?

BigSpider · « **Reply #21 on:** October 15, 2019, 04:52:06 pm »

BuggySP - you can use the one licence to install MC on a number of computers which are owned by you with no poblem, you don't need a separate licence for each machine.

greynolds · « **Reply #22 on:** October 15, 2019, 06:31:31 pm »

Quote from: vrl on October 15, 2019, 03:57:07 pm

are you serious that I'm to pay again well within 1 year??
Is there any recognition for loyal customers?

It does seem a lot quicker than normal (in fact, I haven't had a chance to install MC25 yet...), but the discounted upgrade price is their recognition of loyal customers. I do like the idea of an annual subscription model that another poster suggested (not to be confused with a lifetime license, which really isn't a good long term business model).

Gl3nn · « **Reply #23 on:** October 15, 2019, 06:57:25 pm »

I decided to upgrade to a Master License in order to support you guys a bit more... and maybe I'll buy one of those nifty Mac Pro laptops next year, so there's that.

Anyway... the upgrade process was smooth and successful using my MC25 Windows license. Your links and explanation made it easy. Thanks!

Keep on truckin'... continued success!

Glenn

dualazmak · « **Reply #24 on:** October 15, 2019, 07:20:01 pm »

I just purchased only "one" Windows upgrade license, but I received two confirmation emails of exactly the same time stamp containing two different Registration Codes. I wonder if you have charged twice to my VISA Card, or not. If needed, please let me know your specific email address for further contact on this issue.

dualazmak · « **Reply #25 on:** October 15, 2019, 10:19:38 pm »

Quote from: dualazmak on October 15, 2019, 07:20:01 pm

I just purchased only "one" Windows upgrade license, but I received two confirmation emails of exactly the same time stamp containing two different Registration Codes. I wonder if you have charged twice to my VISA Card, or not. If needed, please let me know your specific email address for further contact on this issue.

Your reference #s are 474221.mjr and 474222.mjr; you would please check them and please confirm by email to me that you charged only one purchase to my VISA card. Thanks a lot in advance.

JimH · « **Reply #26 on:** October 16, 2019, 02:16:58 am »

Quote from: BuggySP on October 15, 2019, 04:39:49 pm

So if I want MC26 on 2 Windows 10 devices (I currently have one MC24 Windows licence), do I need to buy an extra MC Windows licence, or can one MC26 upgrade licence allow me to install on 2 Win devices, please?

You can use one license on all "your" machines, within reason.

keithsonic · « **Reply #27 on:** October 16, 2019, 07:03:50 am »

Every time I upgrade my licence I lose all my display/view settings and it takes ages to reconfigure my screen. Is there any way to buy an MC26 licence without losing settings? Otherwise I may pass.

Awesome Donkey · « **Reply #28 on:** October 16, 2019, 07:08:32 am »

Do a library backup in MC25 (or whatever MC version you're using) and restore that library backup in MC26 when it's released.

https://wiki.jriver.com/index.php/Library_Backup

t8193770 · « **Reply #29 on:** October 16, 2019, 10:33:31 am »

I am trying to purchase an upgrade but on clicking 'Continue' after putting in my credit card details, I get the error "Please check with your card issuer (error 34398)". My card issuer says there should be no problem, I'm not sure who to contact to solve this problem.
Can anyone point me in the right direction?

Matt · « **Reply #30 on:** October 16, 2019, 10:44:17 am »

Quote from: t8193770 on October 16, 2019, 10:33:31 am

I am trying to purchase an upgrade but on clicking 'Continue' after putting in my credit card details, I get the error "Please check with your card issuer (error 34398)". My card issuer says there should be no problem, I'm not sure who to contact to solve this problem.
Can anyone point me in the right direction?

Make sure the right box is checked for Mastercard or Visa. Also verify the CVV code.

You could switch to PayPal if you don't have luck with direct purchasing.

t8193770 · « **Reply #31 on:** October 16, 2019, 10:53:50 am »

Thanks for your prompt reply Matt.
I definitely had the Visa checked and correct CVV code.
Have just tried PayPay with the same problem.

JimH · « **Reply #32 on:** October 16, 2019, 11:37:12 am »

Tell your bank it isn't working. It's almost certain to be their problem.

t8193770 · « **Reply #33 on:** October 16, 2019, 11:58:48 am »

Hi JimH,
Have been onto the card issuer again, they insist they have received no attempt from you to my credit card. It has failed when selecting VISA and also PayPay. I have also just made two other purchases on my card which have gone through OK.

JimH · « **Reply #34 on:** October 16, 2019, 12:24:54 pm »

You could tell them our credit card purchases are working well. Only a few problems.

What country are you located in?

Can you try another credit card?

t8193770 · « **Reply #35 on:** October 16, 2019, 12:31:44 pm »

I am in the UK.
Unfortunately I don't have another card.
Since this payment failed I have made a payment to both Tesco and Amazon with no issue.

RichM · « **Reply #36 on:** October 16, 2019, 12:32:01 pm »

Same problem here re: error "Please check with your card issuer (error 34398)". This is for the Mac upgrade to MC26 from MC25. I've tried two different credit cards and my PayPal account (here in the U.S.), all with the same error. I've also used my credit card and my PayPal account for other vendor purchases earlier today with no problems.

RichM · « **Reply #37 on:** October 16, 2019, 05:41:40 pm »

FYI, the purchase procedure is working fine now for me. I used PayPal without issue and have my new license for MC26.

t8193770 · « **Reply #38 on:** October 17, 2019, 04:32:51 am »

I have also managed to be successful and have my new license for MC26.

wkbcff · « **Reply #39 on:** October 17, 2019, 11:45:30 am »

I purchased 26 and received a new serial.
The version remains at 25.
Do you want to wait afterwards?

JimH · « **Reply #40 on:** October 17, 2019, 12:11:23 pm »

Quote from: wkbcff on October 17, 2019, 11:45:30 am

I purchased 26 and received a new serial.
The version remains at 25.
Do you want to wait afterwards?

Please read Where is MC26?

t.mauery · « **Reply #41 on:** October 17, 2019, 10:45:36 pm »

Quote from: Awesome Donkey on October 15, 2019, 11:33:37 am

You need to be using MC 25.0.113 for the MC26 license to work with it.

So, stupid question... If I just installed the stable version of MC25, it appears to be version 25.0.50. What do I need to do to get version 25.0.113?

Asking for a friend...LOL

JimH · « **Reply #42 on:** October 18, 2019, 01:30:55 am »

Quote from: t.mauery on October 17, 2019, 10:45:36 pm

So, stupid question... If I just installed the stable version of MC25, it appears to be version 25.0.50. What do I need to do to get version 25.0.113?

Asking for a friend...LOL

Please re-read the first post. 25.0.113 is on the Download Page. 25.0.50 isn't the Stable build. You could also read this if you want to understand the Update Channels:

https://wiki.jriver.com/index.php/Updates

JimH · « **Reply #43 on:** October 18, 2019, 01:32:56 am »

Split Disappointed with JRiver Pricing Policy

mainerobinson · « **Reply #44 on:** October 18, 2019, 11:27:57 am »

Quote from: JimH on October 18, 2019, 01:30:55 am

Please re-read the first post. 25.0.113 is on the Download Page. 25.0.50 isn't the Stable build. You could also read this if you want to understand the Update Channels:

The first post does not mention version numbers. The stable version, at least as held in your linux repo is 25.0.50. So apparently the stable build for Windows is not the stable build for linux, linux stable lags behind, and to use a new MC26 key on linux one needs to be on the lastest or beta channel.

JimH · « **Reply #45 on:** October 18, 2019, 12:03:48 pm »

Check the Linux board here.

nonightsweats · « **Reply #46 on:** October 23, 2019, 07:48:14 pm »

have purchased and loaded licence but under registration info it still states 25.25.0.113 - should it state 26...?

Awesome Donkey · « **Reply #47 on:** October 24, 2019, 04:43:24 am »

Quote from: nonightsweats on October 23, 2019, 07:48:14 pm

have purchased and loaded licence but under registration info it still states 25.25.0.113 - should it state 26...?

MC26 isn't out yet, but the MC26 license will work in MC25.

More info here: https://yabb.jriver.com/interact/index.php/topic,122612.0.html

Pogle · « **Reply #48 on:** October 25, 2019, 05:44:25 am »

Hi
Just a friendly suggestion: Long time satisfied user here of MediaCenter here, regularly receiving the upgrade emails which are full of offers and instructions but not much on "What's new". I searched the site for What's New and landed on a page that applies to v11.
There's a bit in the last email headed 'I'm Happy with My Old Version' which is fairly true for me. The link under "Here are all of the changes up through MC25" is a detailed release history of mostly fixes and changes. New items do exist here too but don't stand out and also give the impression that they were introduced *during* the release while features that were new *with* the release aren't shown at the beginning.
An easy to find summary of What's New for each major release might help shift some more copies.
All the best.

Stormen · « **Reply #49 on:** October 25, 2019, 05:46:12 am »

Hi, I got 24.0.75-64 bit on windows just bought 26 but it says its "for a different product" when rying to upgrade.
How do i proceed?, step by step please.
Best Regards
/ Stormen

INTERACT FORUM

Author Topic: UPGRADE: Prices and Help for MC26 (Read 65788 times)