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Author Topic: Crashing after 10 seconds  (Read 2766 times)

MrMoto

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Crashing after 10 seconds
« on: December 24, 2019, 10:02:58 am »

Hi folks,
Looking for some help. I'm a long time user with MC 25 running on a Mac Mini (OSX 10.12). Everything has been running fine until I plugged in a new Sony camera and installed related software.
Now when I open MC it closes suddenly and without warning after about 10 seconds, no matter what I do, even if I don't do anything. I then get a message saying that MC has crashed and asking if I want to report to Apple.
I "erased" MC from the applications, downloaded what I believe is the latest build and installed it. You've probably guessed it: Problem still there.
I need help. Is there a way to revert to a previous time on OSX, like you can in Windows? Any suggestion, solution or workaround would be appreciated.
Thanks in advance.
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Awesome Donkey

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Re: Crashing after 10 seconds
« Reply #1 on: December 24, 2019, 11:08:21 am »

Posting the crash log here would likely help the developers.
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Windows 11 2023 Update (23H2) 64-bit + Ubuntu 23.10 Mantic Minotaur 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | Topping D50s DAC

JimH

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Re: Crashing after 10 seconds
« Reply #2 on: December 24, 2019, 11:22:07 am »

What is the full version of MC?  Here's the latest:

https://yabb.jriver.com/interact/index.php/topic,123474.0.html
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MrMoto

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Re: Crashing after 10 seconds
« Reply #3 on: December 24, 2019, 03:20:28 pm »

Version is 25.0.123. I'll try to get a log. If I can manage to set it up before it crashes...
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MrMoto

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Re: Crashing after 10 seconds
« Reply #4 on: December 24, 2019, 03:37:29 pm »

Here's a log..
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MrMoto

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Re: Crashing after 10 seconds
« Reply #5 on: December 24, 2019, 03:38:45 pm »

Thanks for the download link. I've downloaded version 127 and the problem remains...
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JimH

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Re: Crashing after 10 seconds
« Reply #6 on: December 24, 2019, 05:48:05 pm »

Did you reboot?
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MrMoto

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Re: Crashing after 10 seconds
« Reply #7 on: December 25, 2019, 10:24:20 am »

Hi Jim, of course I rebooted several times.
Thanks for you help.

Merry Christmas!!!
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MrMoto

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Re: Crashing after 10 seconds
« Reply #8 on: December 26, 2019, 10:59:31 am »

How about if I'd upgrade to Catalina?
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Awesome Donkey

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Re: Crashing after 10 seconds
« Reply #9 on: December 26, 2019, 11:23:48 am »

That may or may not work, keep in mind though that there's been various issues with Catalina in general with bugs and Xcode issues, for example.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 23.10 Mantic Minotaur 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | Topping D50s DAC

MrMoto

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Re: Crashing after 10 seconds
« Reply #10 on: December 26, 2019, 01:08:01 pm »

My Mac seems to be having issues on it's own. I had a hard time rebooting. Needed to unplug everything from it except the power cord in order to get it to restart... The problem might not be with MC25 after all... I'll try to fix whatever is wrong with my Mac first.
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bob

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Re: Crashing after 10 seconds
« Reply #11 on: December 27, 2019, 10:24:45 am »

My Mac seems to be having issues on it's own. I had a hard time rebooting. Needed to unplug everything from it except the power cord in order to get it to restart... The problem might not be with MC25 after all... I'll try to fix whatever is wrong with my Mac first.
You might try a memory test. It sounds like that to me.
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MrMoto

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Re: Crashing after 10 seconds
« Reply #12 on: December 27, 2019, 11:09:30 am »

Food for taught, MC24 runs fine... and my MAC is back to booting normally. It rebooted fine after playing MC24 and after MC25 crashing. MC25 still crashes though. It seems that MC25 is problematic. Maybe I need to make a "clean install" of MC25? Is there a better way to make a clean install than just throwing the app in the garbage and reinstalling? I've saved my library backups on an external drive. Is this sufficient to recover my playlists also?
Thanks for your help.
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Awesome Donkey

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Re: Crashing after 10 seconds
« Reply #13 on: December 27, 2019, 11:28:30 am »

Are you using the latest version of MC25 for Mac, 25.0.127?
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 23.10 Mantic Minotaur 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | Topping D50s DAC

MrMoto

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Re: Crashing after 10 seconds
« Reply #14 on: December 27, 2019, 11:39:17 am »

Yes. I was on an older version but have upgraded to that one in the debugging process.
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bob

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Re: Crashing after 10 seconds
« Reply #15 on: December 27, 2019, 01:36:40 pm »

Yes. I was on an older version but have upgraded to that one in the debugging process.
An easy way to get the equivalent of a clean install is to trash the
~/Library/Application Support/J River/Media Center 25/
folder.
You'll need to re-install you license then too.
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MrMoto

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Re: Crashing after 10 seconds
« Reply #16 on: December 28, 2019, 03:32:12 pm »

Follow up: I erased picture files that were imported from my Sony camera and that had ended up in the standard "Pictures" directory and everything seems to be working ok since. Maybe MC25 was trying to read or do something with these files, I don't know.
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Awesome Donkey

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Re: Crashing after 10 seconds
« Reply #17 on: December 28, 2019, 05:23:38 pm »

Ahh, sounds like possibly bad files, which can cause MC to crash. If it continues, you might want to try enabling logging and reproduce a crash, then look at the previous log file to see what was the last file(s) MC was trying to import before it crashed.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 23.10 Mantic Minotaur 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | Topping D50s DAC

bob

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Re: Crashing after 10 seconds
« Reply #18 on: January 01, 2020, 09:01:06 pm »

Perhaps a new format of a raw file? It would be nice to know what it was...
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