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Author Topic: New purchase of JRemote - Unusable  (Read 1038 times)

Micromecca

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New purchase of JRemote - Unusable
« on: March 07, 2020, 05:34:53 am »

Today, we purchased JRemote for £9.99 from the Appstore on my partners iPhone 8 Plus, only to discover that video playback is not working at all.
I now really wish that we had read this thread first however, we naturally trusted JRiver to deliver a working product.
As there is no indicative timescale to fix the issue, how does one go about receiving a refund? Do we need to request this via Apple?

cheers
M
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TheShoe

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Re: New purchase of JRemote - Unusable
« Reply #1 on: March 07, 2020, 05:51:48 am »

JRiver are aware and there is a fix being worked on for video playback.   hopefully soon we will have an updated version in the app store.

relevant thread here:

https://yabb.jriver.com/interact/index.php/topic,124100.0.html

see posts by “bob”, dev at JRiver working in this.

i expect they are attempting to address some of the other items so it could take a little more time.

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Micromecca

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Re: New purchase of JRemote - Unusable
« Reply #2 on: March 07, 2020, 05:55:32 am »

Thanks for the thread link, I had overlooked that one. Perhaps things are not as bad as they initially seemed.
I'll update the OH and see if they want to wait for the fix.

cheers
M
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JimH

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Re: New purchase of JRemote - Unusable
« Reply #3 on: March 07, 2020, 06:51:18 am »

It shouldn't be too long now.  Maybe in the next week.
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Micromecca

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Re: New purchase of JRemote - Unusable
« Reply #4 on: March 07, 2020, 07:31:41 am »

Thanks Jim, much appreciated.
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greynolds

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Re: New purchase of JRemote - Unusable
« Reply #5 on: March 07, 2020, 03:30:51 pm »

It shouldn't be too long now.  Maybe in the next week.
H @JimH - while you guys have the codebase open and are going to the effort to release a new version, can you look into the display expression issue mentioned in the following thread: https://yabb.jriver.com/interact/index.php/topic,124385.0.html?  I think it may be an issue in MC itself, but if it's a JRemote issue, it would be nice to see it fixed while you're at it.  Thanks!
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