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Author Topic: Can not install a Master License  (Read 842 times)

Gioser

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Can not install a Master License
« on: August 04, 2022, 11:12:27 am »

Hello I've purchased today a master license,
"JRiver, Inc. Media Center 30 Master"

The problems are:

1) There is no any version hot this can be possible? It worked on Windows.
2) It is not working on MAC (M1) I have a message saying:
You are using Media Center 29 on Mac to install a license for a different version.
Please download and install the version that matches your license, and then tray again.
3) Every time I try on Mac, and fails,  it reduces the available restores for the license.

I have not even installed the license on Mac, and I have 5 restores out of 10.
I'm not going to try anymore, since I do not want to run out of licenses, before even being able to use the application.

Any help will be appreciated.
Thank you

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Awesome Donkey

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Re: Can not install a Master License
« Reply #1 on: August 04, 2022, 11:50:35 am »

You need to use the latest build available: https://yabb.jriver.com/interact/index.php/topic,133415.0.html

If that doesn't work, there likely hasn't been a new MC for Mac (or Linux) released that can accept that license yet.
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I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2023 Update (23H2) 64-bit + Ubuntu 23.10 Mantic Minotaur 64-bit | Windows 11 2023 Update (23H2) 64-bit (Intel N305 Fanless NUC 16GB RAM/256GB NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | Topping D50s DAC

Gioser

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Re: Can not install a Master License
« Reply #2 on: August 04, 2022, 11:56:57 am »

Thank you man.
I've tried with 29.0.66 and 29.0.58. same problem.  Not sure if it should work on version 29.x.xx but I do not know were to find  the version 30?
If that is the case not sure why I've received a license for version 30 instead of 29 .
If the license for version 30 does not work on version 29, I do not find the reason to provide linceses for version 30 if the software is not  yet available.

I purchased a license for MAC I can not use ?
I do not see the deal, for me at least  :).
I just purchased a current license (master to use in both OSs), I was not looking for a license for non released products.

And if that was the case, the failed attempts to use the license, should not REDUCE the amount of restores available.
Please consider this.
If all the mentioned above, is not due to a bug (I understand if that is the case, and it is fine) but if it is an intentional feature by design, then I was cheated with my last purchase with J River.
It is not specified anywhere that the current MASTER license you can buy now, can not be used on MAC (latest version available).
And as well is not specified anywhere that the failed attempts to use the current purchased license on the current MAC version, will reduce the available restores.
These last 2 aspects are serious things. Then please provide a temporary License I can use with MAC, till the version 30 is released.

Thanks a lot.
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JimH

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Re: Can not install a Master License
« Reply #3 on: August 04, 2022, 04:45:45 pm »

You just need to download and install 29.0.83 and your license will work with it on Windows.

The version for Mac will be available in a couple of weeks.  We've got a guy on vacation right now.
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JimH

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Re: Can not install a Master License
« Reply #4 on: August 04, 2022, 04:48:45 pm »

We can reset your licenses if you run out.
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Gioser

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Re: Can not install a Master License
« Reply #5 on: August 04, 2022, 04:55:20 pm »

I understand Jim. Thank you for your prompt and kind explanation.
Best regards


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Gioser

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Re: Can not install a Master License
« Reply #6 on: August 04, 2022, 08:10:24 pm »


I've installed the trial today,  first installation in mac on my whole life.  And it says trial expired as soon as opened MC.
Then I've asked for a trial extension, installed the trial extension license and now I have only 5 full days remaining 😪....

Dead end with MC in mac for me, i gave up,   just removed the app and I plan to wait for the new version, that accepts the current license.

Im purchasing licenses since version 22 and love the JR MC, it has years of work on it and refining and it is full of features.
 If there are no alternatives , I will wait no problem in the meantime i will use any other alternative player.
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