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Author Topic: Paypal Problem  (Read 748 times)

kahel111

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Paypal Problem
« on: November 20, 2023, 06:56:13 pm »

Paypal Problem

JRiver, Inc.
November 20, 2023·Payment
− $20.98
Paid with
PayPal Mastercard®$20.98
Make a Payment
Transaction ID
Seller info
JRiver, Inc.
612-677-8200
info@jriver.com
Purchase details
Media Center 32 Windows
$20.98
Total

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JimH

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Re: media center 32
« Reply #1 on: November 20, 2023, 07:58:09 pm »

Your transaction was successful.  I just re-sent your licenses.  Check your spam folder if you don't find them.
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satfrat

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Re: Paypal Problem
« Reply #2 on: November 21, 2023, 01:34:23 am »

I had the same Paypal issue, I paid twice and got 2 different licenses after being told the Paypal transaction didn't go thru each time. Could you please delete Paypal transaction [removed] for me? This transaction goes with the license that ends with -MF2Z3. Much thanks.

Cheers,
Robin


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David M.

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Re: Paypal Problem
« Reply #3 on: November 21, 2023, 04:42:56 am »

I too have the same problem from the U.K.  Your site reports PayPal is down, whereas, it's definite up and running.   
... 5456491L
$20.98 paid to JRiver, Inc
21/11/2023
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gappie

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Re: Paypal Problem
« Reply #4 on: November 21, 2023, 05:49:20 am »

I too have the same problem from the U.K.  Your site reports PayPal is down, whereas, it's definite up and running.   
... 6491L
$20.98 paid to JRiver, Inc
21/11/2023
happened to me too. the mail with the license came nonetheless a bit later.

 :)
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JimH

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Re: Paypal Problem
« Reply #5 on: November 21, 2023, 06:13:11 am »

I had the same Paypal issue, I paid twice and got 2 different licenses after being told the Paypal transaction didn't go thru each time. Could you please delete Paypal transaction [removed] for me? This transaction goes with the license that ends with -MF2Z3. Much thanks.
Cheers,
Robin
We will do that.  Thanks.
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bob

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Re: Paypal Problem
« Reply #6 on: November 21, 2023, 09:07:58 am »

Just tested this and it was fine.
Possibly a transient issue with paypal or a communication issue between our commerce system and paypal.
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MGD_King

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Re: Paypal Problem
« Reply #7 on: November 22, 2023, 09:46:31 am »

Just tested this and it was fine.
Possibly a transient issue with paypal or a communication issue between our commerce system and paypal.


It seems to be acting up again. I just purchased via PayPal and received the receipt from PayPal, but the page didn't redirect properly. I did, however, receive my license in my email.
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jmz

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Re: Paypal Problem
« Reply #8 on: November 22, 2023, 10:04:15 am »

The same "problem" in UK

"The PayPal website appears to be down, so we cannot verify your transaction.

Please try later at JRiver's PayPal support page. You will need your PayPal Transaction ID.

Please visit Interact for technical support.
"

But I got email from paypal that I paid. Then few moments later I got email from JRiver with new licence.

So... looks like this problem is not a problem. at least in my case.
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David R. Williams

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Re: Paypal Problem
« Reply #9 on: November 22, 2023, 10:41:09 am »

Same problem from Canada.

Paid via PayPal, I have the transaction ID, and each time I enter it together with my email address, I receive the same PayPal error message as described above.

I did receive the new license number through a separate email, so perhaps it’s a transient problem with the JRiver system interfacing with PayPal.
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bob

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Re: Paypal Problem
« Reply #10 on: November 23, 2023, 10:51:45 am »

These are on successful transactions but the sometimes the verification page callback fails for reasons we haven't been able to discover yet.
I've changed it to more of a soft landing that just tells you to check your email for receipt and license.
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