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Author Topic: unsubscribe not working  (Read 456 times)

thesteam

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unsubscribe not working
« on: January 26, 2024, 10:32:44 pm »

I have unsubscribed multiple times now from mlist@listserver.jriver.com
I follow the link to unsubscribe, I am notified I am unsubscribed.
Then I get another email from you.
This has happened multiple times.
I see no where to write to you folks...
So I am posting this here in hope of getting this resolved.
I have JRiver 31.
I don't know what else to do!
HELP!
Thanks,
Doug
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JimH

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Re: unsubscribe not working
« Reply #1 on: January 27, 2024, 12:41:05 am »

Look at the header of the email.  It's probably coming from an old address or one that is forwarded to you.
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thesteam

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Re: unsubscribe not working
« Reply #2 on: January 27, 2024, 12:43:53 am »

mlist@listserver.jriver.com

That was the address it listed as "from".
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JimH

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Re: unsubscribe not working
« Reply #3 on: January 27, 2024, 01:22:41 am »

Expand the header.
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thesteam

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Re: unsubscribe not working
« Reply #4 on: January 27, 2024, 04:14:29 am »

I don't really know what that means...
is this it?

Received: from SA1PR19MB6765.namprd19.prod.outlook.com (2603:10b6:806:25d::6)
 by CY8PR19MB7275.namprd19.prod.outlook.com with HTTPS; Sat, 27 Jan 2024
 04:09:06 +0000
Received: from AS9PR05CA0295.eurprd05.prod.outlook.com (2603:10a6:20b:492::29)
 by SA1PR19MB6765.namprd19.prod.outlook.com (2603:10b6:806:25d::6) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7228.27; Sat, 27 Jan
 2024 04:09:04 +0000
Received: from AM0EUR02FT009.eop-EUR02.prod.protection.outlook.com
 (2603:10a6:20b:492:cafe::e2) by AS9PR05CA0295.outlook.office365.com
 (2603:10a6:20b:492::29) with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7228.29 via Frontend
 Transport; Sat, 27 Jan 2024 04:09:03 +0000
Authentication-Results: spf=fail (sender IP is 104.47.70.101)
 smtp.mailfrom=listserver.jriver.com; dkim=pass (signature was verified)
 header.d=listserver.jriver.com;dmarc=pass action=none
 header.from=listserver.jriver.com;compauth=pass reason=100
Received-SPF: Fail (protection.outlook.com: domain of listserver.jriver.com
 does not designate 104.47.70.101 as permitted sender)
 receiver=protection.outlook.com; client-ip=104.47.70.101;
 helo=NAM10-BN7-obe.outbound.protection.outlook.com;
Received: from NAM10-BN7-obe.outbound.protection.outlook.com (104.47.70.101)
 by AM0EUR02FT009.mail.protection.outlook.com (10.13.54.108) with Microsoft
 SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
 15.20.7228.29 via Frontend Transport; Sat, 27 Jan 2024 04:09:03 +0000
X-IncomingTopHeaderMarker:
 
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JimH

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Re: unsubscribe not working
« Reply #5 on: January 27, 2024, 04:27:06 am »

Close but it's missing the "Delivered To:" entries.  If another address is being forwarded, you should see it there.
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thesteam

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Re: unsubscribe not working
« Reply #6 on: January 28, 2024, 01:52:59 am »

I don't know enough to get what you are doing to help.
I unsubscribe. It says "We are sad to see you go" and a picture of a crying baby.
Then I get more email from JRiver.
I just want to unsubscribe.
Makes sense?
Thanks for your info, I just don't get it.
Is there a way to email JRiver directly and explain this to them?

Regards,
Doug
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zybex

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Re: unsubscribe not working
« Reply #7 on: January 28, 2024, 03:31:00 am »

You're just entering the wrong address. Perhaps your company changed the email domain but you registered with the old one. Or you have a GMail account which ignores dots, so "john.smith" is the same as "johnsmith". Or you registered with @hotmail.com but you're now using @live.com.

Jim is asking if you perhaps have another/older address that is being automatically forwarded to your current address - the full email headers would show if that was the case. You gave a partial list of the headers, so the "To" or "DeliveredTo" information is not there. Without knowing your exact registered address you can't be unregistered, so you need to find it in those email headers.

Quote
I unsubscribe. It says "We are sad to see you go" and a picture of a crying baby.
It also says that if you enter bananas@monkeys.org. It's a default response page.

Quote
Is there a way to email JRiver directly and explain this to them?
JimH works for JRiver, though no one is sure what he does there. He claims to own it, but would rather be painting. ;D
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thesteam

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Re: unsubscribe not working
« Reply #8 on: January 28, 2024, 09:33:39 pm »

I am using the original email that I bought JRiver with.
Thanks for your input.
:)
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JimH

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Re: unsubscribe not working
« Reply #9 on: January 29, 2024, 01:49:18 am »

Did you look at the full header?  Use Google to learn how.
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