INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Get Movie and TV Info not working  (Read 363 times)

nathanchavez

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 291
  • I know nothing except for the fact of my ignorance
Get Movie and TV Info not working
« on: March 11, 2024, 01:34:26 pm »

Whenever I right click on any video file and select "Get Movies & TV Info..." nothing happens; nothing at all.  I'm not presented with any errors or information.  Could this be related to the JRiver internet outage?
Logged

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 7450
  • When Summer comes...
Re: Get Movie and TV Info not working
« Reply #1 on: March 11, 2024, 01:45:30 pm »

Probably.
Logged
I don't work for JRiver... I help keep the forums safe from Viagra and other sources of sketchy pharmaceuticals.

Windows 11 2024 Update (24H2) 64-bit + Ubuntu 24.04 LTS Noble Numbat 64-bit | Windows 11 2024 Update (24H2) 64-bit (Intel N305 Fanless NUC 32GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 32 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

nathanchavez

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 291
  • I know nothing except for the fact of my ignorance
Re: Get Movie and TV Info not working
« Reply #2 on: March 11, 2024, 03:34:24 pm »

That's odd.  The JRiver internet is back up, but I'm still having the same problem.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: Get Movie and TV Info not working
« Reply #3 on: March 11, 2024, 03:45:17 pm »

I just tried in MC32 and it seems to work.

Maybe there is a limit.
Logged

nathanchavez

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 291
  • I know nothing except for the fact of my ignorance
Re: Get Movie and TV Info not working
« Reply #4 on: March 11, 2024, 03:52:42 pm »

Is there a setting or file that is used to dictate that?  Maybe I can reset that.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: Get Movie and TV Info not working
« Reply #5 on: March 11, 2024, 03:57:11 pm »

Not on our side, but check TMDB.  They may be blocking access.
Logged

nathanchavez

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 291
  • I know nothing except for the fact of my ignorance
Re: Get Movie and TV Info not working
« Reply #6 on: March 11, 2024, 04:01:36 pm »

From what I can see, there's nothing on my end that would be blocking it.  Firewall is off, DNS is not blocking it and I don't use a malware scanner.  I was able to access the tmdb site just fine.  When I try to access that feature, I don't even get the MC popup window anymore.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71603
  • Where did I put my teeth?
Re: Get Movie and TV Info not working
« Reply #7 on: March 11, 2024, 04:03:29 pm »

TMDB may be preventing access.
Logged

nathanchavez

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 291
  • I know nothing except for the fact of my ignorance
Re: Get Movie and TV Info not working
« Reply #8 on: March 11, 2024, 04:04:38 pm »

I can access that site just fine though. Wouldn't that mean that they are not preventing access?
Logged

nathanchavez

  • Regular Member
  • Galactic Citizen
  • ****
  • Posts: 291
  • I know nothing except for the fact of my ignorance
Re: Get Movie and TV Info not working
« Reply #9 on: March 11, 2024, 04:10:41 pm »

It's definitely a MC issue.  I had made an entire database backup yesterday.  After deleting the current one, and reverting to that one, everything seems to work.  I'm not sure what it was, but it is not TMDB.
Logged

syndromeofadown

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 806
Re: Get Movie and TV Info not working
« Reply #10 on: March 11, 2024, 05:54:32 pm »

Quote
Whenever I right click on any video file and select "Get Movies & TV Info..." nothing happens; nothing at all.  I'm not presented with any errors or information.  Could this be related to the JRiver internet outage?

I believe there is a bug where if your PC has no internet when MC is opened, the "Get Movie & TV.." will do nothing. But if you close MC then reopen it, while connected to internet, it will work again. I have noticed this for a while using 31. I have not checked with 32. I notice this because my PC is rarely connected to internet. Perhaps could be an issue if MC runs at startup.
Logged
Pages: [1]   Go Up