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Author Topic: Won't play higher than 48k [Solved]  (Read 1191 times)

clarpro

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Won't play higher than 48k [Solved]
« on: August 17, 2024, 10:53:19 am »
My copy of JRiver all of a sudden won't play files at sample rates higher than 48K. Device settings are set like they always have been. The issue is the same on my Chord or Grace Design DAC and all of the sample rate frequencies are set to "no change". Am I missing sometthing? I've been with JRiver since v19, so thought I knew all of the various corners of JRiver. I just upgraded to the latest version 32, hoping something would get reset, but the issue remains. Many thanks
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Awesome Donkey

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Re: Won't play higher than 48k
« Reply #1 on: August 17, 2024, 10:59:56 am »
Have you tried rebooting the PC and equipment?
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Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
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clarpro

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Re: Won't play higher than 48k
« Reply #2 on: August 17, 2024, 11:57:40 am »
Yes, many times. I'm actually an audio professional so don't often have issues getting equipment to communicate. Thanks for the insight.
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dtc

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Re: Won't play higher than 48k
« Reply #3 on: August 17, 2024, 12:09:38 pm »
Could it be a shared/exclusive mode issue?
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clarpro

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Re: Won't play higher than 48k
« Reply #4 on: August 17, 2024, 08:07:05 pm »
Would this be an issue if I'm just playing WAV files from a hard drive?

So far I've tried:

New USB port
New USB cable
Reinstalled JRiver 31
Upgrated and installed JRiver 32
Reinstalled both USB drivers for Chord Hugo and Grace M908

Many thanks,
Clarpro
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JimH

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Re: Won't play higher than 48k
« Reply #5 on: August 17, 2024, 09:32:57 pm »
You're using ASIO.  It's telling you that's what the device allows when using that audio driver.
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dtc

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Re: Won't play higher than 48k
« Reply #6 on: August 17, 2024, 10:12:34 pm »
What happens when you use WASAPI? Do you have Exclusive mode set?
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clarpro

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Re: Won't play higher than 48k
« Reply #7 on: August 18, 2024, 09:20:04 am »
Thank you for you input. I get the same results using ASIO or WASAPI. I am in exclusive mode.

The Grace driver is capable of up to 192k and the Chord up to 384. Both have worked properly with JRiver for years.
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dtc

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Re: Won't play higher than 48k
« Reply #8 on: August 18, 2024, 09:32:48 am »
fyi - I have not had any trouble with my Chord Qutest on MC 33 using Chord Asio driver v 1.05. Just tried it at 24/192 and it was fine.   I don't have access to my Hugo currently, but if the Qutest works then I presume the Hugo should also. Not sure what your problem is.
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JimH

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Re: Won't play higher than 48k
« Reply #9 on: August 18, 2024, 11:17:18 am »
Quote from: clarpro on August 18, 2024, 09:20:04 am
Thank you for you input. I get the same results using ASIO or WASAPI. I am in exclusive mode.

The Grace driver is capable of up to 192k and the Chord up to 384. Both have worked properly with JRiver for years.
Different connections may have different capabilities.

Same for drivers.

Specs aren't always reliable.
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dtc

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Re: Won't play higher than 48k
« Reply #10 on: August 18, 2024, 02:24:15 pm »
The Hugo has 2 usb inputs. Did you inadvertently connect to the SD one? Grasping at straws.
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clarpro

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Re: Won't play higher than 48k
« Reply #11 on: August 18, 2024, 07:17:26 pm »
Thank you for thinking about this. I always use the HD port, the one in the same indentation as the switch. I work with a lot of DSD, so it's always plugged that way.

Still thinking about anything it could be. I'm leaning towards a Windows 10 issue.
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JimH

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Re: Won't play higher than 48k
« Reply #12 on: August 18, 2024, 08:02:35 pm »
Try another port.
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dtc

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Re: Won't play higher than 48k
« Reply #13 on: August 18, 2024, 08:04:14 pm »
That's what I expected.

I am using MC 33 on Windows 10 and, as I said, it is OK with high res and DSD with the ASIO driver on my Qutest. So, it is not a general MC on Windows 10 issue.
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clarpro

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Re: Won't play higher than 48k
« Reply #14 on: August 20, 2024, 01:56:55 pm »
Thank you for all of the help and suggestions. I figured it out, finally. I had the output of the Grace Design driver set to play 24 tracks, which didn't allow for playback at higher than 48k.

FYI, during all of my troubleshooting I loaded a few of the competing media players. JRiver was the best sounding, by far!
Cheers,
Clarpro
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dtc

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Re: Won't play higher than 48k
« Reply #15 on: August 20, 2024, 02:00:53 pm »
 :) :) :)
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