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Author Topic: Crash reporting  (Read 15049 times)

pirogallo

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Re: Crash reporting
« Reply #50 on: February 26, 2013, 12:47:42 pm »

No way. It doesn't work. External drives disconnected; trying to choose local files to open they are greyed and not selectable. It seems that it can import them as a folder but it crash.
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JimH

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Re: Crash reporting
« Reply #51 on: February 26, 2013, 01:15:41 pm »

Strange.  

Are you using 18.0.140?

Where do you see "greyed out" files?

Try playing from Audio in the tree on the left.

Try each filetype separately.

Turn auto import off.  It's under Tools/Import.
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-Michael

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Re: Crash reporting
« Reply #52 on: February 26, 2013, 03:16:52 pm »

OK 18.0.140 now works on my 10.7.5 Mac. Thanks a lot! I'll play over the weekend when I have a little time: the menus look rather complete.
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pirogallo

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Re: Crash reporting
« Reply #53 on: February 27, 2013, 04:36:20 am »

Strange.  

Are you using 18.0.140?
Yes
Quote
Where do you see "greyed out" files?
When I try to open a media file it show the window to choose:

Quote
Try playing from Audio in the tree on the left.
When I click on Audio it crash immediately.
Quote
Try each filetype separately.
It's not possible to chose a single file, look at the snapshot
Quote
Turn auto import off.  It's under Tools/Import.
already done
Thanks.
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JimH

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Re: Crash reporting
« Reply #54 on: February 27, 2013, 09:19:02 am »

It looks like you're trying to play from the Finder.  That probably won't work.

Did you import any files in MC?

It should not crash when you click on Audio.  That's the first report of that that I know about.

Try reinstalling.  Try rebooting.

Try clearing the library and only importing MP3 files, just as a test.
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pirogallo

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Re: Crash reporting
« Reply #55 on: February 27, 2013, 12:27:10 pm »

It looks like you're trying to play from the Finder.  That probably won't work.

Did you import any files in MC?

It should not crash when you click on Audio.  That's the first report of that that I know about.

Try reinstalling.  Try rebooting.

Try clearing the library and only importing MP3 files, just as a test.
JIm it doesnt work. Can I send you the log file?
Thanks.
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pirogallo

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Re: Crash reporting
« Reply #56 on: February 28, 2013, 08:38:26 am »

One step ahead. I got working with Startup -> Audio.
Importing mp3 it's ok but not playing
Importing aiff and m4a it crashes.
Thanks.

Echo AF4, Asio.
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JimH

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Re: Crash reporting
« Reply #57 on: February 28, 2013, 08:48:43 am »

The playback problem should be solved soon.  The default device might work now.
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kiwi

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Re: Crash reporting
« Reply #58 on: February 28, 2013, 05:08:00 pm »

I had MC crash when I was cmd+tab'ing through apps and hit CMD+Q to quit it.

Not a big deal, as crashing was as effective as quitting, but figured I'd pass the crash log along.

Code: [Select]
Process:         Media Center 18 [30065]
Path:            /Applications/Media Center 18.app/Contents/MacOS/Media Center 18
Identifier:      JRiver.Media-Center-18
Version:         18.0.141 (?)
Code Type:       X86-64 (Native)
Parent Process:  launchd [300]
User ID:         501

Date/Time:       2013-02-28 15:03:08.048 -0800
OS Version:      Mac OS X 10.8.2 (12C60)
Report Version:  10

Interval Since Last Report:          346434 sec
Crashes Since Last Report:           19
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      924DA13D-0AC1-F9C5-6976-6E1CDC3329E6

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020

VM Regions Near 0x20:
-->
    __TEXT                 0000000100000000-0000000101316000 [ 19.1M] r-x/rwx SM=COW  /Applications/Media Center 18.app/Contents/MacOS/Media Center 18

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   JRiver.Media-Center-18         0x0000000100851b30 0x100000000 + 8723248
1   JRiver.Media-Center-18         0x0000000100852966 0x100000000 + 8726886
2   JRiver.Media-Center-18         0x000000010085a368 0x100000000 + 8758120
3   JRiver.Media-Center-18         0x000000010059ef2c 0x100000000 + 5893932
4   JRiver.Media-Center-18         0x0000000100596129 0x100000000 + 5857577
5   JRiver.Media-Center-18         0x0000000100596088 0x100000000 + 5857416
6   JRiver.Media-Center-18         0x000000010059ef2c 0x100000000 + 5893932
7   JRiver.Media-Center-18         0x0000000100878da0 0x100000000 + 8883616
8   JRiver.Media-Center-18         0x0000000100870af6 0x100000000 + 8850166
9   JRiver.Media-Center-18         0x0000000100870676 0x100000000 + 8849014
10  JRiver.Media-Center-18         0x0000000100870404 0x100000000 + 8848388
11  JRiver.Media-Center-18         0x000000010079f6eb 0x100000000 + 7993067
12  JRiver.Media-Center-18         0x000000010079f2e1 0x100000000 + 7992033
13  JRiver.Media-Center-18         0x000000010079f0cb 0x100000000 + 7991499
14  JRiver.Media-Center-18         0x00000001000013b7 0x100000000 + 5047
15  JRiver.Media-Center-18         0x000000010083cf3c 0x100000000 + 8638268
16  libsystem_c.dylib             0x00007fff88c0d307 __cxa_finalize + 200
17  libsystem_c.dylib             0x00007fff88c0ef57 exit + 15
18  com.apple.AppKit               0x00007fff81a98c0e -[NSApplication terminate:] + 1806
19  com.apple.AppKit               0x00007fff81abd57e -[NSApplication _terminateFromSender:askIfShouldTerminate:saveWindows:] + 280
20  com.apple.AppKit               0x00007fff81ac74a2 __52-[NSApplication(NSAppleEventHandling) _handleAEQuit]_block_invoke_0 + 46
21  libdispatch.dylib             0x00007fff83684f01 _dispatch_call_block_and_release + 15
22  libdispatch.dylib             0x00007fff836810b6 _dispatch_client_callout + 8
23  libdispatch.dylib             0x00007fff836860c8 _dispatch_main_queue_callback_4CF + 275
24  com.apple.CoreFoundation       0x00007fff864670fe __CFRunLoopRun + 1614
25  com.apple.CoreFoundation       0x00007fff864666b2 CFRunLoopRunSpecific + 290
26  com.apple.HIToolbox           0x00007fff857140a4 RunCurrentEventLoopInMode + 209
27  com.apple.HIToolbox           0x00007fff85713d84 ReceiveNextEventCommon + 166
28  com.apple.HIToolbox           0x00007fff85713cd3 BlockUntilNextEventMatchingListInMode + 62
29  com.apple.AppKit               0x00007fff81872613 _DPSNextEvent + 685
30  com.apple.AppKit               0x00007fff81871ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
31  JRiver.Media-Center-18         0x00000001003908e8 0x100000000 + 3737832
32  JRiver.Media-Center-18         0x000000010083a4f3 0x100000000 + 8627443
33  JRiver.Media-Center-18         0x000000010039088a 0x100000000 + 3737738
34  JRiver.Media-Center-18         0x000000010039096a 0x100000000 + 3737962
35  com.apple.CoreFoundation       0x00007fff8647747a _CFXNotificationPost + 2554
36  com.apple.Foundation           0x00007fff88219846 -[NSNotificationCenter postNotificationName:object:userInfo:] + 64
37  com.apple.AppKit               0x00007fff8187960d -[NSApplication _postDidFinishNotification] + 292
38  com.apple.AppKit               0x00007fff81869cba -[NSApplication finishLaunching] + 2177
39  com.apple.AppKit               0x00007fff818690fa -[NSApplication run] + 124
40  JRiver.Media-Center-18         0x000000010039042b 0x100000000 + 3736619
41  JRiver.Media-Center-18         0x00000001000012c4 start + 52

VM Region Summary:
ReadOnly portion of Libraries: Total=184.5M resident=87.6M(47%) swapped_out_or_unallocated=96.9M(53%)
Writable regions: Total=233.9M written=66.7M(29%) resident=31.7M(14%) swapped_out=74.8M(32%) unallocated=202.2M(86%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  36.3M
CG image                              4K
CG shared images                    320K
CoreServices                       5152K
MALLOC                            138.9M
MALLOC guard page                    48K
MALLOC_LARGE (reserved)            1380K        reserved VM address space (unallocated)
Memory tag=240                        4K
Memory tag=242                       12K
Memory tag=251                       12K
STACK GUARD                        56.0M
Stack                              32.9M
VM_ALLOCATE                        22.7M
__DATA                             13.0M
__IMAGE                             528K
__LINKEDIT                         57.6M
__TEXT                            126.9M
__UNICODE                           544K
mapped file                        39.2M
shared memory                       308K
===========                      =======
TOTAL                             531.7M
TOTAL, minus reserved VM space    530.4M

Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 1.69f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353237334348302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: OWC Mercury EXTREME Pro 6G SSD, 120.03 GB
Serial ATA Device: Hitachi HTS725050A9A362, 500.11 GB
USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0245, 0xfa120000 / 4
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pirogallo

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Re: Crash reporting
« Reply #59 on: March 01, 2013, 05:23:42 am »

The playback problem should be solved soon.  The default device might work now.

Got the first sound! Really not too bad!!  ;D ;D
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pirogallo

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Re: Crash reporting
« Reply #60 on: March 02, 2013, 01:49:08 am »

Summary of the situarion:

- with 141 starting Audio I can import mp3 but it does not play;
- if I upgrade to 142 it can play what imported with 141 but it crash if I try to import something.

Thanks.
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JohnT

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Re: Crash reporting
« Reply #61 on: March 04, 2013, 08:22:47 am »

Summary of the situarion:

- with 141 starting Audio I can import mp3 but it does not play;
- if I upgrade to 142 it can play what imported with 141 but it crash if I try to import something.

Thanks.
If you haven't done much editing, you could just clear the library and then re-import everything.
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John Thompson, JRiver Media Center

InfernoSTi

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Re: Crash reporting
« Reply #62 on: March 04, 2013, 11:19:51 pm »

Build 142, OSX 10.6.8 4GB RAM, Mac Mini: crashes every time I try to make a playlist. 

John
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pirogallo

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Re: Crash reporting
« Reply #63 on: March 05, 2013, 06:35:51 am »

If you haven't done much editing, you could just clear the library and then re-import everything.
Done: No way. It crash on import and then it crash on open.
Thanks.
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jtwrace

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Re: Crash reporting
« Reply #64 on: March 05, 2013, 08:24:51 pm »

Sent another log from MC 18.  Still will not play on Lynx Hilo.
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johnjen

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Re: Crash reporting
« Reply #65 on: March 06, 2013, 03:17:20 am »

Not so much of a crash as the window moved so far up the screen that the top of the window is now unavailable, which means all the pulldown menus and the like are 'hidden'.

I have to 'force quit' the app to shut it down, or make it crash…

JJ
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Fred1

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Re: Crash reporting
« Reply #66 on: March 06, 2013, 12:45:58 pm »

18.0.143 often crashes when importing files into the library.
Tested with .ape and Apple lossless.
Imported without problems with the same files in the Windows version.

OS is 10.7.4 on a MacBook (core2duo).
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Matt

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Re: Crash reporting
« Reply #67 on: March 06, 2013, 03:51:03 pm »

Sent another log from MC 18.  Still will not play on Lynx Hilo.

We got a Hilo in for testing, and as a result the next build should work fine with the Hilo.  I would expect it to help some other hardware as well.
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Matt Ashland, JRiver Media Center

JimH

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Re: Crash reporting
« Reply #68 on: April 09, 2013, 10:31:48 am »

If you have a crash, please update to the latest build, available in a thread near the top of this board.  If you still have a crash, please use the new thread here:

http://yabb.jriver.com/interact/index.php?topic=79777.0
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