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Author Topic: Questions about Upgrading?  (Read 48852 times)

charmerci

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Re: Questions about Upgrading?
« Reply #50 on: August 02, 2014, 12:39:15 pm »

I have v.17. I'll purchase the v.20 upgrade.

But can I wait to download the v.20.1/2/3 version later?
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JimH

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Re: Questions about Upgrading?
« Reply #51 on: August 02, 2014, 12:41:43 pm »

If you follow the instructions in the first post, you can purchase now, but download later.
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charmerci

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Re: Questions about Upgrading?
« Reply #52 on: August 02, 2014, 12:55:07 pm »

What's going to be the price for v.20 Linux (non-upgrade)?
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JimH

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Re: Questions about Upgrading?
« Reply #53 on: August 02, 2014, 01:02:20 pm »

We haven't set one yet.  Sorry.
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Bigguy49

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Re: Questions about Upgrading?
« Reply #54 on: August 03, 2014, 03:14:52 pm »

You don't need to purchase MC19.   You can buy an MC20 license as an upgrade from MC18.  You can use that license with either MC19 or MC20 (when available). 

Try reading the instructions again.  Tell me what confused you if you can.


I clicked on the link to purchase the MC20 upgrade, received the Music Center 2.mjr file which I opened.  Popup indicated license installed and received email with new Registration Code.  When I open MC and check on updates, system indicates that latest version is installed but it is 18.0.212, not 19 (or 20 which I understand is a coming attraction).

How do I get system to install MC19?
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Matt

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Re: Questions about Upgrading?
« Reply #55 on: August 03, 2014, 03:40:26 pm »


I clicked on the link to purchase the MC20 upgrade, received the Music Center 2.mjr file which I opened.  Popup indicated license installed and received email with new Registration Code.  When I open MC and check on updates, system indicates that latest version is installed but it is 18.0.212, not 19 (or 20 which I understand is a coming attraction).

How do I get system to install MC19?

Download MC19 from the message at the top of the forum.  Or on the download page of the main page (the download link above).
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Matt Ashland, JRiver Media Center

Sparrow

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Re: Questions about Upgrading?
« Reply #56 on: August 04, 2014, 10:34:24 am »

I am continually amazed at how many people will complain over $20 (cost of upgrade) but yet will spend insane amounts of money on silly things.  Do you people have any idea how many hours are spent developing these tools?  It's INSANE!  Look at how many people Jim has and I'm sure he would like to have more.  Personally, I'd rather pay $20 every year than a massive lump sum upfront for good. At least now, at any time you can opt out and not upgrade and what you have works until it's not supported anymore. 

Keep up the great work JRiver! 

Couldn't agree more. Here in the UK the upgrade is £11. That's a couple of beers in the pub or less than one High Res download. One can't complain about that for a quality product. What's more, thank you JRiver for letting us Limies purchase at the same price; traditionally we are faced with an 'exchange rate' for software of $1 = £1 - a tradition started in Redmond may be?
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CarlM

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Re: Questions about Upgrading?
« Reply #57 on: August 04, 2014, 10:54:30 am »

Hi,

Great news!

I have just bought an upgrade using my MC19 Windows key. Do I need to purchase a separate upgrade key för my MC19 Mac or will one upgrade fee cover both?

I don't have a problem with paying separately for both, I just need to know before a purchase another upgrade. :)

Thanks.

/Carl  
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JimH

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Re: Questions about Upgrading?
« Reply #58 on: August 04, 2014, 10:56:24 am »

They are separate licenses.  Thanks.
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JimH

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Re: Questions about Upgrading?
« Reply #59 on: August 04, 2014, 05:22:36 pm »

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Xanadu23

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Re: Questions about Upgrading?
« Reply #60 on: August 07, 2014, 03:07:30 am »

Windows Instructions      Windows Upgrade Purchase

Mac Instructions

Please use this thread if something doesn't work.

A few answers first:

1.  MC20 builds aren't available yet, but will be in a few weeks.

2.  Anyone who bought MC19 after July 1, 2014, has received an MC20 license (Mac or PC).

3.  An MC20 license will work with both MC20 (when it appears) and with recent builds of MC19.

4.  You can retrieve your old license(s) by using option 2 on the Restore Page.

5.  Mac and PC licenses are separate.  One cannot be upgrade to the other.


I have MC18 and just received a mail offering me an upgrade to MC20 for $18.98.  I went to take up the offer but was told I need to have MC19 installed prior to upgrading to MC20.  To do this I would have purchase the upgrade of MC19 for something like $26.00.  This would them make the upgrade from MC18 to MC20 cost over $40.00.  Am I missing something or this mail deliberately misleading?
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nicbar

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Re: Questions about Upgrading?
« Reply #61 on: August 07, 2014, 03:15:40 am »

Hi
I would like to pre-order Media Centre 20 for the Mac -  I have bought MC 19 for Windows. Please can you tell me how to do that - it does not working the upgrading area by putting my windows registration number in,
Thanks
Nic Barlow
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tcman41

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Re: Questions about Upgrading?
« Reply #62 on: August 07, 2014, 09:42:15 pm »

I currently own MC18, want to upgrade to MC20, the instructions are very confusing, you really need to over haul the upgrade process, it is so confusing that I am just going to stay with MC18 I guess.
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glynor

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Re: Questions about Upgrading?
« Reply #63 on: August 07, 2014, 10:15:31 pm »

I currently own MC18, want to upgrade to MC20, the instructions are very confusing, you really need to over haul the upgrade process, it is so confusing that I am just going to stay with MC18 I guess.

It isn't helpful to say it is confusing without explaining what is confusing.

If you own MC18, and already have it installed, the process is very simple.

Download MC19.  Install it.  From within the program, go to the Help menu and choose the item to Purchase a License.  This will open a Web page in your default registered browser on the system.  When you install MC19 with a licensed copy of MC18 already installed, it'll detect that and offer you the upgrade pricing.  Buy it.

What part, specifically, isn't working?
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mindblanking

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Re: Questions about Upgrading?
« Reply #64 on: August 08, 2014, 07:36:56 am »

Going to go ahead and install the upgrade... Two questions

1) I have JRiver 19 on two computers.  I'll make the purchase from this one so how will I install 20 on the other computer?

2)  Will it affect the JRemote app I use with my Iphone?
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Julie56

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Re: Questions about Upgrading?
« Reply #65 on: August 08, 2014, 09:52:17 am »

I am a registered owner of MC19. MC19 registration info says I am registered and I have the printed version of the confirmation (buy button) of my registration code. I have tried to upgrade to MC20 unsuccessfully It says my registration code is invalid. I tried to restore my license but got the error that there was no registration code for that email address. I tried reactivating my license but got the message that it was invalid. I double and triple checked that I entered the correct code but am still unable to purchase the upgrade. Can someone please help me figure out what I am doing wrong or what it is I need to do to get my registration code recognized. Thanks in advance.
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tcman41

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Re: Questions about Upgrading?
« Reply #66 on: August 08, 2014, 10:55:28 am »

It isn't helpful to say it is confusing without explaining what is confusing.

If you own MC18, and already have it installed, the process is very simple.

Download MC19.  Install it.  From within the program, go to the Help menu and choose the item to Purchase a License.  This will open a Web page in your default registered browser on the system.  When you install MC19 with a licensed copy of MC18 already installed, it'll detect that and offer you the upgrade pricing.  Buy it.

What part, specifically, isn't working?

So you are telling me to buy MC19 for $26, then through it I can upgrade to MC20 for the now special price of $18 when MC20 does come out?
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Hendrik

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Re: Questions about Upgrading?
« Reply #67 on: August 08, 2014, 10:58:49 am »

So you are telling me to buy MC19 for $26, then through it I can upgrade to MC20 for the now special price of $18 when MC20 does come out?

Did you try this website?
http://jriver.com/purchase_20_as_upgrade.html

Enter your MC18 registration code, and it should give you the proper upgrade pricing.
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Unsionn

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Re: Questions about Upgrading?
« Reply #68 on: August 08, 2014, 11:15:33 am »

Hi All:

Just purchased Upgrade License for MC20. A file was downloaded "Media Centre20 Windows-261046.exe".  When I run this file I get the following error message:-
Quote
This version of this file is not compatible with the version of windows you are running. Check your computer's system info to see whether you need an x86 or x64 version of the program, and then contact the software publisher.
Unquote.

I running Win 7 Ultimate 64bit... and I am running ver MC 19.0.161. So what's the fix here?

Saluti
Vince
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JimH

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Re: Questions about Upgrading?
« Reply #69 on: August 08, 2014, 11:38:20 am »

Just purchased Upgrade License for MC20. A file was downloaded "Media Centre20 Windows-261046.exe".  When I run this file I get the following error message:-
Your browser has changed the extension of the file from .mjr to .exe.  Change it back.
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Unsionn

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Re: Questions about Upgrading?
« Reply #70 on: August 08, 2014, 12:40:58 pm »

Hi JimH:

Thanks your speedy assist...all sorted ..your a Legend  8)

Thanks,
Vince
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JimH

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Re: Questions about Upgrading?
« Reply #71 on: August 08, 2014, 02:40:45 pm »

I've removed a couple of posts because they advised a link that will work for some, but not all.
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Bigguy49

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Re: Questions about Upgrading?
« Reply #72 on: August 08, 2014, 02:52:55 pm »

I've removed a couple of posts because they advise a link that will work for some, but not all.

Looks like mine and TC's which I believe had a simplified upgrade path which worked for both of us (except perhaps for the iffy link)...as well as a couple of well deserved attaboys.
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JimH

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Re: Questions about Upgrading?
« Reply #73 on: August 08, 2014, 03:07:59 pm »

Looks like mine and TC's which I believe had a simplified upgrade path which worked for both of us (except perhaps for the iffy link)...as well as a couple of well deserved attaboys.
The link only worked for people who already own a Windows MC license, and want to upgrade it.
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brookfield

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Re: Questions about Upgrading?
« Reply #74 on: August 09, 2014, 03:40:20 am »

I have version 17 bought the version 20 upgrade and got a temporary version 18 registration code to install first. I installed that okay but when I try to upgrade to version 20 I get "error restoring Media Center license. Unkown error"
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J-a-k-e

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Re: Questions about Upgrading?
« Reply #75 on: August 09, 2014, 04:20:53 am »

I own a licence for Media Centre 19 and have recently upgraded to Media Centre 20 and have opened the mc20.mjr license file from within Media Centre 19. Now as it appears the first public release of MC 20 is several months away yet, is it safe to assume that the license file I've opened within MC 19 will carry over to MC 20 when it's available or will I need to reqest a new 14 day license key?
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JimH

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Re: Questions about Upgrading?
« Reply #76 on: August 09, 2014, 06:46:53 am »

It should just work.
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JimH

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Re: Questions about Upgrading?
« Reply #77 on: August 09, 2014, 06:48:13 am »

I have version 17 bought the version 20 upgrade and got a temporary version 18 registration code to install first. I installed that okay but when I try to upgrade to version 20 I get "error restoring Media Center license. Unkown error"

Download and install MC19.  MC20 will be available in a few weeks.  Your license will work with MC19 now.
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Julie56

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Re: Questions about Upgrading?
« Reply #78 on: August 09, 2014, 07:47:56 am »

I am a registered owner of MC19. MC19 registration info says I am registered and I have the printed version of the confirmation (buy button) of my registration code. I have tried to upgrade to MC20 unsuccessfully It says my registration code is invalid. I tried to restore my license but got the error that there was no registration code for that email address. I tried reactivating my license but got the message that it was invalid. I double and triple checked that I entered the correct code but am still unable to purchase the upgrade. Can someone please help me figure out what I am doing wrong or what it is I need to do to get my registration code recognized. Thanks in advance.

Hello All,

Re-posting my message hoping that someone has an answer.
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mindblanking

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Re: Questions about Upgrading?
« Reply #79 on: August 09, 2014, 10:20:46 am »

Reposting this... Hopefully someone knows the answers...

Going to go ahead and install the upgrade... Two questions

1) I have JRiver 19 on two computers.  I'll make the purchase from this one so how will I install 20 on the other computer?

2)  Will it affect the JRemote app I use with my Iphone?
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JimH

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Re: Questions about Upgrading?
« Reply #80 on: August 09, 2014, 10:31:02 am »

Reposting this... Hopefully someone knows the answers...

Going to go ahead and install the upgrade... Two questions

1) I have JRiver 19 on two computers.  I'll make the purchase from this one so how will I install 20 on the other computer?

2)  Will it affect the JRemote app I use with my Iphone?
Please read this:
http://yabb.jriver.com/interact/index.php?topic=90926.0

JRemote will work with any recent version of MC.
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fmer

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Re: Questions about Upgrading?
« Reply #81 on: August 09, 2014, 04:27:55 pm »

How can I edit my credit card info?
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JimH

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Re: Questions about Upgrading?
« Reply #82 on: August 09, 2014, 04:40:41 pm »

How can I edit my credit card info?
Just enter a new card.  We don't save the cards (for security reasons) after the purchase.
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XR219

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Re: Questions about Upgrading?
« Reply #83 on: August 11, 2014, 07:47:41 am »

Hi Chaps,

 Strange one, when paying with PayPal, its taking me to a default paypal login page I use to view my paypal account, not a page to pay for the product. Is there a manual way to pay for this with paypal, or can the paypal process on the site be fixed please?

Many thanks,

Ben
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XR219

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Re: Questions about Upgrading?
« Reply #84 on: August 11, 2014, 07:57:11 am »

tried again and got through to the payments screen, but after I click on PayNow (after logging into my paypal account) I get this error...

http://xr219.cbfsim.org/paypalerror.PNG
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JimH

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Re: Questions about Upgrading?
« Reply #85 on: August 11, 2014, 09:18:37 am »

That may be a Paypal problem with your account.  Paypal has been working very well for other purchases.
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JimH

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Re: Questions about Upgrading?
« Reply #86 on: August 11, 2014, 09:19:42 am »

You might try a different browser.
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XR219

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Re: Questions about Upgrading?
« Reply #87 on: August 11, 2014, 10:21:11 am »

Cheers Jim,

 Looks like it was a PayPal issue, update purchased, many thanks. :)
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Marc

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Re: Questions about Upgrading?
« Reply #88 on: August 11, 2014, 11:30:57 am »

Since I use a Windows box to host my local media (stored on my NAS) and a Mac laptop to access it throughout my home and while I'm away, I've had to purchase two (2) upgrades @ $18.98 each.  Can you please re-examine your licensing model to address this?  Please???
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THAT's what I'm talking about.

goetzendorf

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Re: Questions about Upgrading?
« Reply #89 on: August 12, 2014, 07:35:15 am »

Dear all,

I'm a very content user of the MC 17, which I use solely for audio replay (flac and aif). An upgrade to MC 20 would be appealing for me, if its sonic qualities were superior to those of the MC 17.

Thus I may put forward my question: are there any sonic improvements to the decoders and/or otherwise relevant program features?

Any helpful answer is very much appreciated.

goetzendorf

dell xps14 + Win7 + synology 2012j + mytek 192 DAC-pre
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WonderGeek0917

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Re: Questions about Upgrading? - away during offer period
« Reply #90 on: August 12, 2014, 09:06:42 am »

Hi, I'm interested in upgrading, but only just returned from vacation, where I had no internet access. Is there a way I can get the special upgrade pricing still?
Thanks!
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JimH

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Re: Questions about Upgrading?
« Reply #91 on: August 12, 2014, 09:14:21 am »

The upgrade price is still good, but will be changed at the end of the day (US CDT).
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glynor

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Re: Questions about Upgrading?
« Reply #92 on: August 12, 2014, 11:00:16 am »

I moved posts regarding playback of high sample rate files with MC19 to:
http://yabb.jriver.com/interact/index.php?topic=91014.0
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zenmastah

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Re: Questions about Upgrading?
« Reply #93 on: August 14, 2014, 10:58:05 am »

Hello.

So i bought the license for version 19 full price 4th of August, does that mean im good for the whole duration of version 20 and after that i have to pay to upgrade to version 21 when ever that version is coming out?

Loving the player, keep up the good work.
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mojave

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Re: Questions about Upgrading?
« Reply #94 on: August 14, 2014, 11:01:38 am »

Hello.

So i bought the license for version 19 full price 4th of August, does that mean im good for the whole duration of version 20 and after that i have to pay to upgrade to version 21 when ever that version is coming out?

Loving the player, keep up the good work.

Yes - "If you purchased MC19 after July 1, 2014, you received an MC20 license that will work with both versions."
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zenmastah

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Re: Questions about Upgrading?
« Reply #95 on: August 14, 2014, 11:13:41 am »

Cool, thank you.
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ldj325

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Re: Questions about Upgrading?
« Reply #96 on: August 15, 2014, 03:50:44 pm »

So what gives on a new purchase per the special offer price of $39.98??? this thread has an earlier post that says the special pricing ended on 8/10. But I have an e-mail dated 8/12/14 (see below) saying that the special offer ends this coming Sunday, which would be 8/17. When I download a new Windows install on a different machine that my original trial, it says the price is $49.98. And when I try to upgrade from my expired trial install, it says the version is no longer supported & to do a new download.

You may have a great product (I haven't tried it that much yet), but I hope you are not doing a bait & switch on the e-mails. Either way this special offer process is rather crappy and has wasted more of my time that the $10 off is worth, if I even get that.
--------------------------------------------------------------------
So I went ahead & purchased thinking that maybe the discount would apply as part of a final process. But no, from all I can see I was charged the full price of $49.98. This sure looks like bait & switch so far & I'm, not happy about this or definitely all the hassle.

Copy of e-mail text below:

MC19 Pre-order Sale Last Call (and a Thank You)‏

Actions 
Media Center   8/12/14   Keep this message at the top of your inbox  Groups
To: mlist@listserver.jriver.com
mediacenter@jriver.com
The pre-order sale for JRiver Media Center 20 for Windows is ending on Sunday. 

This is your last chance for the best price of the year -- $18.98 for upgrades and $39.98 for new purchases.

Pre-order here:
Windows:  http://wiki.jriver.com/index.php/Upgrade_to_MC20

Mac:  http://wiki.jriver.com/index.php/Upgrade_to_MC20_for_Mac
 
We've had a record response so far. Thank you! Because of your support and  MC's growing momentum, we'll be able to do exciting things for MC20.

Please visit Interact to see what's coming, to tell us what you want,  and to get MC20 when it is available:
http://yabb.jriver.com/interact/index.php

Best regards,

JRiver
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bjas

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Re: Questions about Upgrading?
« Reply #97 on: August 23, 2014, 10:49:18 am »

I paid the $21 upgrade fee for MC20, but prefer to let it season a bit out in the market before downloading. Is there a time limit as to when I can download the upgrade?
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JimH

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Re: Questions about Upgrading?
« Reply #98 on: August 23, 2014, 11:07:53 am »

Is there a time limit as to when I can download the upgrade?
There is no limit on downloading.

Listener's comments are correct.
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ttlinhha

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Re: Questions about Upgrading?
« Reply #99 on: August 25, 2014, 09:40:59 am »

There is no limit on downloading.

Listener's comments are correct.

Can I use version 19 for the other PC ? I use version 20 for the PC now
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