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Author Topic: can't activate restore licence for MC 18 for Mac  (Read 5979 times)

Constant in

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can't activate restore licence for MC 18 for Mac
« on: December 07, 2014, 02:39:06 am »

Hi
i have issue with licence restore.

when i input licence - I get a notification that "there is a problem restoring the licence". Details - problem communicating with licence centre.

how to solve it?

thank you!
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JimH

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Re: can't activate restore licence for MC 18 for Mac
« Reply #1 on: December 07, 2014, 07:01:06 am »

Mac and PC are separate.

Please read this:
http://wiki.jriver.com/index.php/Restoring_a_License

Make sure you have the right version installed.
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Constant in

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Re: can't activate restore licence for MC 18 for Mac
« Reply #2 on: December 07, 2014, 11:27:46 am »

I haven't found the answer in your link.

I have MC 18 for MAC.
and just today retrieved the code for the version.

i can't open the MJR file - i get a window saying "The application Packageinstaller.app can't be opened - 10810"

When I enter the code - I get the same I wrote in the 1st topic

please advice
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jxo

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Re: can't activate restore licence for MC 18 for Mac
« Reply #3 on: December 09, 2014, 04:24:59 pm »

Jim:  I am a happy user of JRiver on PC.  I'd like to install it on a Mac.  Will I need to purchase the software again as if buying for the first time?
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Matt

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Re: can't activate restore licence for MC 18 for Mac
« Reply #4 on: December 09, 2014, 05:21:31 pm »

Jim:  I am a happy user of JRiver on PC.  I'd like to install it on a Mac.  Will I need to purchase the software again as if buying for the first time?

PC and Mac have separate licenses.
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Matt Ashland, JRiver Media Center

jxo

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Re: can't activate restore licence for MC 18 for Mac
« Reply #5 on: December 09, 2014, 05:47:34 pm »

Meaning totally separate purchases?   any discount for having previously bought the PC version?    thanks
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Matt

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Re: can't activate restore licence for MC 18 for Mac
« Reply #6 on: December 09, 2014, 07:58:19 pm »

It's a separate purchase.  Before you cry wolf, it was a huge huge huge undertaking to port MC.  We're trying to be fair, but also get something for the incredible development effort.
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Matt Ashland, JRiver Media Center

jxo

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Re: can't activate restore licence for MC 18 for Mac
« Reply #7 on: December 09, 2014, 08:13:08 pm »

No wolf!  I love the product and happy to purchase for the Mac.
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Constant in

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Re: can't activate restore licence for MC 18 for Mac
« Reply #8 on: January 02, 2015, 04:22:51 am »

i bought separate licenses for MC 18 for Mac and MC 19 for Windows and I don't mistake on put them into the registration line.
Also I get many emails with restoring instead of 1 email and when I put it in I get answer which I wrote above - "problem restring the licence", details - problem communicating with the licence server.
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JimH

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Re: can't activate restore licence for MC 18 for Mac
« Reply #9 on: January 02, 2015, 03:24:47 pm »

Update to the latest version available for the major version you have.  See the posts near the top of the board for that major version.
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