Topic: Upgrade Questions (Read 16490 times)

JimH · « **on:** April 24, 2017, 04:50:49 pm »

Special prices are currently available on JRiver Media Center 23 upgrades.

All licenses sold now are MC23 licenses that will also work with MC22 now or MC 23.

Please read Upgrade Help first.

If you still have questions, please post them here.

Thanks.

maame · « **Reply #1 on:** April 25, 2017, 06:42:16 pm »

HI,
i have a licenced MC 22 - in fact i'm licenced since MC19 - on WINDOWS.
As i bought a MacBook last month, i wanted to buy a licence for MC.
So, on my Windows MC22, i clicked on " Upgrade to Master licence "
i paid 15.98 $, but the only thing i got is an upgrade to MC23 on Windows
The licence key i received did not work for my MC22 trial on Mac : it said " this licence is not for your product" or something like that ...
So, i had to come on this Forum to get the right way to follow to upgrade to MC23 Master licence at 22.98 $....
and the i got the Master licence MC23 on Mac , but not on Windows .....

It means i have paid twice - the first 15.98 $ was useless -

IT would be really appreciated if u were kind enough to understand that i did not commit any personal mistake
and pay me back the 15.98 $ of the windows MC23 upgrade.

Best regards.

Mr Hervé LAMBERT

JimH · « **Reply #2 on:** April 25, 2017, 06:50:55 pm »

Quote from: maame on April 25, 2017, 06:42:16 pm

As i bought a MacBook last month, i wanted to buy a licence for MC.
So, on my Windows MC22, i clicked on " Upgrade to Master licence "
i paid 15.98 $, but the only thing i got is an upgrade to MC23 on Windows

If you paid $15.98, you must have purchased a Windows upgrade. You should receive an e-mail tomorrow about how to fix this.

Make sure you have downloaded and installed the most recent build of JRiver Media Center 22 from our site. It will work with an MC23 Master License.

maame · « **Reply #3 on:** April 26, 2017, 09:20:54 am »

Thank you for your quick answer.
I was running the last MC 22 Windows version 22.0.97 when i tried upgrading to Master license that only upgraded me to Windows MC23
But after having paid for the MC23 upgrade Master license, i still see " Upgrade to Master License " on the Windows MC22 , which is not the case on my MC22 MAC version - There, i see JRiver Media Center 22.22.0.93 ( registered Master license ) -
Waiting for your answer concerning the double purchase fix.
Best regards
Mr Hervé LAMBERT

Racedog · « **Reply #4 on:** April 26, 2017, 11:55:30 am »

Jim,

What's coming up for MC23? It would be nice to know some details before upgrading.

Jamil · « **Reply #5 on:** April 26, 2017, 12:10:42 pm »

Quote from: maame on April 26, 2017, 09:20:54 am

Thank you for your quick answer.
I was running the last MC 22 Windows version 22.0.97 when i tried upgrading to Master license that only upgraded me to Windows MC23
But after having paid for the MC23 upgrade Master license, i still see " Upgrade to Master License " on the Windows MC22 , which is not the case on my MC22 MAC version - There, i see JRiver Media Center 22.22.0.93 ( registered Master license ) -
Waiting for your answer concerning the double purchase fix.

There is a bug in MC that I previously reported that apparently has not been fixed. Attempting to upgrade to a Master License directly from within MC does not work correctly, and you get no warning that you are about to buy the wrong item.

I hope you are able to get a refund for this.

This2ShallPass · « **Reply #6 on:** April 26, 2017, 03:56:22 pm »

I bought an Id in October. While it's not working perfectly (I can use it fine with my Win10 client, but not wirelessly with my iPhone), I now have a question about upgrading from MC22 to MC23. I assume that Win and Mac don't apply anymore (since the Id is neither), or would I simply be upgrading my Win client software (in which case I choose the Windows upgrade)?

JimH · « **Reply #7 on:** April 26, 2017, 04:26:43 pm »

Here's how to upgrade the Id for free:

https://yabb.jriver.com/interact/index.php/topic,110326.0.html

maame · « **Reply #8 on:** April 27, 2017, 07:26:46 am »

Jim,
I am still waiting your answer for the refund of 15.98 $ concerning my DOUBLE PURCHASE ( 15.98 $ and 22.98 $ ) caused by the bug in Windows MC 22.0.97 when you attempt to upgrade to a Master License directly from within MC and you only get an upgrade to MC23 Windows.

This2ShallPass · « **Reply #9 on:** April 27, 2017, 08:59:28 am »

Thanks, but I guess I still need to know about the Windows Client. Despite being able to upgrade the Id, I pay for the upgrade to use the Client software, true?

lkk · « **Reply #10 on:** April 30, 2017, 02:09:52 am »

So fast another has passed before upgrade may I know what will get from version 23?

aaoconnell · « **Reply #11 on:** April 30, 2017, 08:28:31 pm »

In spite of having a valid registration for MC21 and not only a remembered the licence key but I got restore, when trying to upgrade to MC23, in fact what I got was MC22, I was not recognized and had to pay the full $49.98 and still i am in C22; your Upgrading instructions afre deplorable

JimH · « **Reply #12 on:** May 01, 2017, 05:54:48 am »

Quote from: aaoconnell on April 30, 2017, 08:28:31 pm

In spite of having a valid registration for MC21 and not only a remembered the licence key but I got restore, when trying to upgrade to MC23, in fact what I got was MC22, I was not recognized and had to pay the full $49.98 and still i am in C22; your Upgrading instructions afre deplorable

Please write deanna at jriver with details of your purchase.

The instructions tell you that this is a "pre-order" and that MC23 will be available in the summer. The MC23 license also works with recent versions of MC22.

maame · « **Reply #13 on:** May 01, 2017, 06:49:33 am »

Quote from: maame on April 27, 2017, 07:26:46 am

Jim,
I am still waiting your answer for the refund of 15.98 $ concerning my DOUBLE PURCHASE ( 15.98 $ and 22.98 $ ) caused by the bug in Windows MC 22.0.97 when you attempt to upgrade to a Master License directly from within MC and you only get an upgrade to MC23 Windows.

You said i should receive an e-mail on April 27th about the refund ... but until today May 1st, nothing : why ?
The fault is not on my side - the bug has been pointed out earlier as a customer said on this page but not fixed -
This is not very professional and it can discourage to preorder upgrades.

Deanna · « **Reply #14 on:** May 01, 2017, 09:27:05 am »

An email was sent to you, separate from the forum, advising that we would issue a refund on 27-April for the Windows upgrade. A credit was issued to your account for $15.98 on 27-April. I will re-send my original email to your email address for the forum as well as your email address for the purchase. Please advise if you cannot confirm the credit to your account.
Deanna

hedm · « **Reply #15 on:** May 01, 2017, 01:24:21 pm »

Hi I have the 22 on a Mac. Problem being I'm intending to run it on an elderly Mac Pro which I think is running on snow leopard. JRiver doesn't seem to want to play on this particular hook up which is a shame. If that could be resolved it would make life so much easier.
Ta

davisford · « **Reply #16 on:** May 01, 2017, 01:57:31 pm »

Quote from: Racedog on April 26, 2017, 11:55:30 am

Jim,

What's coming up for MC23? It would be nice to know some details before upgrading.

I'd also like to know what changes are planned for 23. Is this on the wiki somewhere or is there another thread?

Awesome Donkey · « **Reply #17 on:** May 01, 2017, 02:03:02 pm »

Usually the plans are hammered out as the development progresses, it's hard to say what will be included. They did post plans for MC22, but some of them weren't complete during the MC22 cycle (not sure if they'll all carry over to MC23's development cycle or not). Not sure if they'll post another plans for MC23 topic or not.

My guess would be another features requests topic and another too easy topic will be created again at some point.

iamimdoc · « **Reply #18 on:** May 05, 2017, 10:14:58 am »

1) For Audio only: If JRiver Ver 19 runs OK on my older MacBook 2008 as Windows OS, should I expect that Version 22 or 23 would also (ie, do they require more processing power?).

Thanks

Scarbelli · « **Reply #19 on:** May 05, 2017, 02:29:21 pm »

I just purchased JRiver 22 only 6 weeks ago. So I still have to pay again for 23? If I knew 23 was coming out I would of waited.

Hendrik · « **Reply #20 on:** May 06, 2017, 04:35:12 am »

We've been giving out MC23 licenses for new purchases for quite a while already, you can check your confirmation email, it would've said 23 if you were in that timeframe. I don't remember from the top of my head when this was switched over.

~OHM~ · « **Reply #21 on:** May 06, 2017, 05:17:42 am »

Quote from: iamimdoc on May 05, 2017, 10:14:58 am

1) For Audio only: If JRiver Ver 19 runs OK on my older MacBook 2008 as Windows OS, should I expect that Version 22 or 23 would also (ie, do they require more processing power?).

Thanks

try the full feature 30day free trial of MC22 it's free. no need to delete 19 just don't run them at the same time...use a libary back up from 19 and restore it in 22

allan.yuill · « **Reply #22 on:** May 06, 2017, 06:06:33 am »

I am trying to purchase an upgrade from 22 to 23 master. However, I keep getting a message that the transaction has been declined.
"Media Center 23 Master
JRiver, Inc.
$22.98 (Upgrade price.)

The charge was declined. Please double check your information. If it's correct, please check with your credit card issuer."

I have checked with my credit card company and nothing has reached them. Is there something else I can do as I want to take advantage of the early bird offer?

The only anomaly I can see in the application process is that everything on the application page stays the same, other that the card radio buttons that always defaults back to 'Mastercard'.

JimH · « **Reply #23 on:** May 06, 2017, 05:03:35 pm »

Quote from: allan.yuill@sky.com on May 06, 2017, 06:06:33 am

I am trying to purchase an upgrade from 22 to 23 master. However, I keep getting a message that the transaction has been declined.
"Media Center 23 Master
JRiver, Inc.
$22.98 (Upgrade price.)

The charge was declined. Please double check your information. If it's correct, please check with your credit card issuer."

I have checked with my credit card company and nothing has reached them. Is there something else I can do as I want to take advantage of the early bird offer?

The only anomaly I can see in the application process is that everything on the application page stays the same, other that the card radio buttons that always defaults back to 'Mastercard'.

Please try a different browser.

fataxeman · « **Reply #24 on:** May 07, 2017, 11:01:50 am »

Good morning,

I purchased a MC23 Master License last night. I was on my Macbook Pro when I did this. I have 3 other computers to upgrade (all of them Windows machines).

I am confused as you say that MC23 will be out "this summer" but also say that the MC23 license will work with MC22.

Didn't get the exact message but the Mac said it was upgraded. Even after a reboot on the Mac, the "Registration Info" window shows version 22.22.0.88 (registered Master License).

I have only checked one other pc (pretty new Win 10 desktop). When I openedf JRiver, I believe it did an "update". After a reboot, the "Registration Info" window shows version 22.22.0.105 (registered Master LIcense).

It seems that the version eventually changed on the all computers but it did not happen when I upgraded or after several reboots as I recall.

Do I need to do anything now?

Also, would like to be directed to the "planned" MC23 upgrades/changes. I am 99% primarily focused on audio but interested in the video updates as well.

Thank you for your time!
Charles Cannon

JimH · « **Reply #25 on:** May 07, 2017, 11:40:01 am »

Here's how to restore a license:
https://wiki.jriver.com/index.php/Restoring_a_License

You need a recent build of MC22.

iamimdoc · « **Reply #26 on:** May 08, 2017, 07:41:20 pm »

Not quite sure what the problem is....

I bought master license upgrade on Saturday. I was unsure if I had windows license (only) or master license. But the system let me do the master license upgrade ( and I presumed it would not if I had the windows version only).

I Installed the newest windows version no problem.

I downloaded the Mac version but got a "this license is not good for this version" or similar. Thus, I am now presuming I had only Windows license even the website allowed me to purchase master license upgrade.

If this is correct:

Can a Windows License be upgraded to a Master license?

If so what is cost?
If not, can you refund the overcharge (Master License charge - Windows License Charge) to my MasterCard and reset counter of installs to 19 as the attempted Mac install apparently used up an install.

I presume you can get appropriate information on me from my user name.

Thanks for help.

Prunes · « **Reply #27 on:** May 08, 2017, 08:37:31 pm »

Quote from: JimH on April 24, 2017, 04:50:49 pm

Special pre-order prices are currently available on MC22/M23 upgrades.

All licenses sold now are MC23 licenses that will work with MC22 now or MC 23 when it is available later this summer.

Please read Upgrade Help first.

If you still have questions, please post them here. Hi I bought the joint license but now find my Mac book is too old for version 23 can you supply a license for 19 thanks

Thanks.

NoFace · « **Reply #28 on:** May 09, 2017, 06:04:37 pm »

Quote from: davisford on May 01, 2017, 01:57:31 pm

I'd also like to know what changes are planned for 23. Is this on the wiki somewhere or is there another thread?

I'd also like to know about the changes please. where can I find this information

tsurkamp · « **Reply #29 on:** May 10, 2017, 04:03:03 pm »

Just a clarification...

I bought a master license for the windows and linux capabilities. Used both platforms, but bought in to the IdPi (which I'm happy I did.)

I read that my IdPi will upgrade to the new platform MC23 which I will double check.

So going forward, I still need a windows upgrade, but not a linux?

Can I switch to a windows only or will the master license be needed in the future for both?

JimH · « **Reply #30 on:** May 10, 2017, 04:47:12 pm »

You could just buy a Windows license.

iamimdoc · « **Reply #31 on:** May 11, 2017, 10:45:50 am »

If I can't get a refund (if appropriate), is it possible to get an answer to whether or not one can upgrade from Windows License Version to Master License Version (and if can, what is the expense)?

Thank you

Awesome Donkey · « **Reply #32 on:** May 11, 2017, 10:59:00 am »

Yes, you can upgrade from a Windows license to a Master license. The Upgrade Help topic covers this - click on the Master License Upgrade direct link to do so.

fractaleater · « **Reply #33 on:** May 18, 2017, 01:57:05 pm »

Windows 10 standard user (not admin).

Had MC21 for many months. Paid for 21 to 22 master upgrade many months ago and applied license to MC21.

Installed MC22 today. Registration info says MC 22.... and Master License. Paid for Master upgrade to MC23 ($22...).

Applying the MC23 mjr results in what looks like an assertion failed - "Class not registered". See attached.

I then get a jriver messsage box stating the license was applied, but no change to registration info.

Is my installation Ok? The assertion Ok to ignore?

JimH · « **Reply #34 on:** May 18, 2017, 07:06:42 pm »

It's fine. If you have an MC22 license, it will use that.

JimH · « **Reply #35 on:** June 22, 2017, 12:08:51 pm »

carlo_dp_it · « **Reply #36 on:** June 23, 2017, 02:58:20 am »

I realized that today I purchased the license for MC23, which I had already purchased in May.
Can I recover the sum paid twice ($ 19.98)?
Thank you.

Deanna · « **Reply #37 on:** June 23, 2017, 07:36:04 am »

Hi Carlo,
We have located the 2 purchases and will issue a refund for $19.98.
Deanna

Bryan · « **Reply #38 on:** June 30, 2017, 03:52:52 pm »

Hello,

Can I upgrade directly from MC18 to MC23 or do I need to install MC22 first? I don't have a license for MC22.

Thanks
Bryan

JimH · « **Reply #39 on:** June 30, 2017, 04:24:22 pm »

You can.

YM Chiam · « **Reply #40 on:** September 21, 2017, 03:43:44 am »

I have previously a full Master License from MC22. However after upgrade to MC23 its become a standard license.
How do I can it back to the full Master license for MC23?

Also do it needs to incur another license to update to the 64 bit windows?

Appreciate you help please!.
Regards
Vincent Chiam

~OHM~ · « **Reply #41 on:** September 21, 2017, 10:31:02 am »

Quote from: YM Chiam on September 21, 2017, 03:43:44 am

Also do it needs to incur another license to update to the 64 bit windows?

Appreciate you help please!.
Regards
Vincent Chiam

No it's included 32 or 64 either one but 64 only work on 64 machine

carlo_dp_it · « **Reply #42 on:** September 24, 2017, 04:10:30 am »

Quote from: Deanna on June 23, 2017, 07:36:04 am

Hi Carlo,
We have located the 2 purchases and will issue a refund for $19.98.
Deanna

Thank's.
How will I be refunded?

JimH · « **Reply #43 on:** September 24, 2017, 06:49:04 am »

The same way you paid. You can write deanna at jriver if you need to.

dacaesar · « **Reply #44 on:** September 25, 2017, 07:15:47 am »

Hi,

I owned MC 21 Master License. I was charged $69 for a master upgrade. How do I get credit for being a previous owner?

Thanks

Dave

twice · « **Reply #45 on:** November 10, 2017, 09:57:16 pm »

I have tried the upgrade and after providing my license I get the 26.95 without the $5 reduction.. Its not the 17th yet... My key is from MC20

INTERACT FORUM

Author Topic: Upgrade Questions (Read 16490 times)