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[Fingerling]

Hi,

Since today MC 23 crashes with the Windows pop-up "Media Center has stopped working" a few seconds after its launch.

I have send my log files by email.

Here is what I found in the dump file:

FAULTING_IP:
JRReader!CreateWakeOnLanDLL+ca220
03f15d20 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

EXCEPTION_RECORD:  05aff314 -- (.exr 0x5aff314)
ExceptionAddress: 03f15d20 (JRReader!CreateWakeOnLanDLL+0x000ca220)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 21355000
Attempt to read from address 21355000

CONTEXT:  05aff364 -- (.cxr 0x5aff364;r)
eax=249abd06 ebx=07f6d868 ecx=3ffffd24 edx=ffffff80 esi=21354ffe edi=05b002f8
eip=03f15d20 esp=05aff7c8 ebp=05aff894 iopl=0         ov up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010a02
JRReader!CreateWakeOnLanDLL+0xca220:
03f15d20 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]
Last set context:
eax=249abd06 ebx=07f6d868 ecx=3ffffd24 edx=ffffff80 esi=21354ffe edi=05b002f8
eip=03f15d20 esp=05aff7c8 ebp=05aff894 iopl=0         ov up ei pl nz na po nc
cs=0023  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010a02
JRReader!CreateWakeOnLanDLL+0xca220:
03f15d20 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]
Resetting default scope

PROCESS_NAME:  Media Center 23.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - L

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L

EXCEPTION_PARAMETER1:  00000008

EXCEPTION_PARAMETER2:  00000000

WRITE_ADDRESS:  00000000

FOLLOWUP_IP:
JRReader!CreateWakeOnLanDLL+ca220
03f15d20 f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

FAILED_INSTRUCTION_ADDRESS:
+ca220
00000000 ??              ?

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

APP:  media center 23.exe

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 00000000 to 03f15d20

FAULTING_THREAD:  ffffffff

BUGCHECK_STR:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_INVALID_POINTER_READ_NULL_EXH

PRIMARY_PROBLEM_CLASS:  SOFTWARE_NX_FAULT_NULL_EXH

DEFAULT_BUCKET_ID:  SOFTWARE_NX_FAULT_NULL_EXH

STACK_TEXT: 
05aff7c8 03f15d20 jrreader!CreateWakeOnLanDLL+0xca220


STACK_COMMAND:  .cxr 5aff364 ; kb ; dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; dps 5aff7c8 ; kb

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  jrreader!CreateWakeOnLanDLL+ca220

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: JRReader

IMAGE_NAME:  JRReader.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  59935ce8

FAILURE_BUCKET_ID:  SOFTWARE_NX_FAULT_NULL_EXH_c0000005_JRReader.dll!CreateWakeOnLanDLL

BUCKET_ID:  APPLICATION_FAULT_SOFTWARE_NX_FAULT_INVALID_POINTER_READ_NULL_EXH_NULL_IP_jrrea der!CreateWakeOnLanDLL+ca220

ANALYSIS_SOURCE:  UM

FAILURE_ID_HASH_STRING:  um:software_nx_fault_null_exh_c0000005_jrreader.dll!createwakeonlandll

FAILURE_ID_HASH:  {8bc172d9-21b1-e6d8-617c-2eb431bff189}

Followup: MachineOwner
---------

Don't know what to do with this informations though, so I need your help.

Thanks in advance

[Hendrik]

We need the full Dump file, which is included in the log zip by default. A text extract doesn't help us.

[JimH]

Try powering everything down and back up, including all of the network, and any devices connected to it.

Other possibilites:
Antivirus problem
Hardware or driver problem

[Fingerling]

We need the full Dump file, which is included in the log zip by default. A text extract doesn't help us.

I have sent those files by mail with a link to this thread. The extract here is from the Windows dump file, not the log files from JRiver.

[Fingerling]

Well I've rebootrf and the problem is still here. I have already tried with my antivirus disabled - JRiver is excluded from the AV anyway. No hardware change or new driver, no exclamation point in the device manager. Local library, JRiver straight to the PC speakers, nothing fancy.

I retry with all the network off.

[JimH]

If it is antivirus, disabling it may not be enough.  Uninstall to test.

Disconnect any devices from the machine.

[Fingerling]

Thanks for your advices.

Unfortunately I can't get rid of the situation: MC23 still crashes even with no network and with only my mouse and keyboard connected. I didn't want to but ultimately I've uninstalled Kaspersky and... crash.

Any info in the logs/dump file? I add that the extract of the Windows dump file on my first post contains all the debugging results Windows SDK gave me, text above was just redundant info on my system.

[Fingerling]

OK so it seems that I managed to get rid of the problem by myself by launching MC23 and quickly disable auto-import in background: no crash. Then I've looked closely at the files added to my music collection last night and I've found a bunch of MP3 files wrongly named, like "._6 Mr Noah.mp3", and an excel document (I have JRiver set to Audio only). I've deleted those files and manually launched import : no more crash. Then re-enable auto-import in background: still no more crash.

This is annoying because I don't see any evidence of import error neither in the log files nor the Windows dump file. I've tried to reproduce the problem by reimporting the presumably faulty files, but all I have is a "Failed to import" message in the import details of MC23, no crash.

Not much to understand for me, it's a bit frustrating.

[JimH]

._6 Mr Noah.mp3

I don't think that's a legal file name, is it?

[Fingerling]

I don't think that's a legal file name, is it?

It is... It's the rehearsal demos of the album Panda Bear Meets the Grim Reaper, non commercialized.

[JimH]

That may be, but Windows filenames have a base name and an extension, separated by a period.
https://msdn.microsoft.com/en-us/library/windows/desktop/aa365247(v=vs.85).aspx

There are two periods in that name.

[Hendrik]

Periods in names are fully valid. Most my videos use them. Maybe it's a problem with the period at the front, will test. Crashing is never acceptable.