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Author Topic: License Server Cannot Be Contacted  (Read 2160 times)

PaulGJ

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License Server Cannot Be Contacted
« on: May 17, 2018, 02:12:25 pm »
I have just purchased the linux/windows license. When I enter the code into my Linux version it reports that there was a problem contacting the license server.

I have no firewall settings that prevent Media Centre from contacting the internet. Lookups for albums and covers work fine.

Any thoughts? I have three days of my free trial left and do not want to be without my music.

   
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bob

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Re: License Server Cannot Be Contacted
« Reply #1 on: May 17, 2018, 03:43:03 pm »
Maybe just a temporary issue? Did you try again?
Also, check the clock/time on your machine, since the connection is secure, a bad clock setting will make the security certificate for https look expired.
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PaulGJ

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Re: License Server Cannot Be Contacted
« Reply #2 on: May 18, 2018, 06:26:57 am »
I have just reinstalled the application and I get the same problem whether I am logged in a root or a user.

Actions taken:

1. Downloaded latest version (24) in .deb format
2. Used alien -rcv {mediacenter...24...deb} to create an RPM
3. Installed from RPM
4. Ran application - ran fine.
5. Tried to install licence and got the same error message
6. Checked on recover page that I was using the correct code/version
7. Requested a resend of licence
8. Tried installing as user and root with the same problem.
===================================================
There was a problem restoring the license key

Error details:
There was a problem communicating with the license server.
===================================================

Any further thoughts?

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Awesome Donkey

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Re: License Server Cannot Be Contacted
« Reply #3 on: May 18, 2018, 06:37:26 am »
Have you tried restoring a .mjr license file from the Terminal? It'd look something like this...

Code: [Select]
mediacenter24 /RestoreFromFile ~/Downloads/"Media Center24 Linux-YYYYYY.mjr"
Of course, change the ~/Downloads/"Media Center24 Linux-YYYYYY.mjr" part to the path of your .mjr file (or drag/drop the .mjr file into the Terminal so it'll paste the correct, full path to the .mjr file).

Quote from: PaulGJ on May 18, 2018, 06:26:57 am
Tried installing as root with the same problem.

Don't do this, this can screw up a MC installation/settings - it's not meant to be ran as root. It's also a bad idea to log into the root account and try using MC that way too.
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JimH

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Re: License Server Cannot Be Contacted
« Reply #4 on: May 18, 2018, 06:38:05 am »
Firewall?  MC needs to connect via the Internet.
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bob

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Re: License Server Cannot Be Contacted
« Reply #5 on: May 18, 2018, 09:59:10 am »
You didn't say if you checked the date/time as I suggested.
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PaulGJ

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Re: License Server Cannot Be Contacted
« Reply #6 on: May 20, 2018, 08:32:16 am »
Sorry, I thought I had.  Yes.  My time is set using NTP and my firewall is disabled.

Is the .mjr file the same for both Linux and Window?.  The key worked for my Windows 10 platform without a hitch. 

What port does the call to the licence server go out on?
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JimH

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Re: License Server Cannot Be Contacted
« Reply #7 on: May 20, 2018, 08:49:05 am »
What is the full version of MC?

What version of Linux?

I believe it just uses port 80.

Did you try this?
https://wiki.jriver.com/index.php/Restoring_a_License

Did you try Awesome Donkey's advice above?
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astromo

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Re: License Server Cannot Be Contacted
« Reply #8 on: May 20, 2018, 03:33:11 pm »
Quote from: PaulGJ on May 20, 2018, 08:32:16 am
Is the .mjr file the same for both Linux and Window?.  The key worked for my Windows 10 platform without a hitch. 
Yes. It's the same file. By using Awesome Donkey's suggestion, you'll avoid burning a licence restore. That .mjr file is good for 2 weeks.

Quote from: PaulGJ on May 20, 2018, 08:32:16 am
What port does the call to the licence server go out on?
Don't know. IME, I've never needed to worry about ports when running a licencing routine for Windows or Linux.
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PaulGJ

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Re: License Server Cannot Be Contacted
« Reply #9 on: May 20, 2018, 06:02:22 pm »
Thank you everyone.

I have managed to license my Mediacenter.  For further information I will outline the steps that I took.

MediaCenter version 24

Linux: Opensuse Leap 42.3

My executable is located in /usr/bin/mediacenter24 (I had installed using sudo zypper in Mediacenter.......rpm)

I copied my .mjr to /usr/bin using: sudo cp -f  "Media Center24 Master-123456.mjr" /usr/bin

Then cd /usr/bin

Finally ./mediacenter24 ./"Media Center24 Master 123456.mjr"

Up popped the successful registration box.  I had tried doing the above as root and su.  In both cases I got the successful registration flag but when I closed and reopened MediaCenter the license information said that the product was unregistered.  My successful registration was using the account that I had used when installed the .rpm package originally. 

Thank you again everyone.  i will try not to be a pain in the future!  ;)
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JimH

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Re: License Server Cannot Be Contacted
« Reply #10 on: May 21, 2018, 06:57:57 am »
Thanks for posting what you found.
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bob

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Re: License Server Cannot Be Contacted
« Reply #11 on: May 21, 2018, 09:07:06 am »
Never use root or sudo.
MC runs under a normal user account on linux.

Your inability to register using the UI is likely because your distro doesn't have the ssl certificates in /etc/ssl that the libraries linked in MC use to contact our license server.

Check this post:
https://yabb.jriver.com/interact/index.php/topic,108054.msg749644.html#msg749644




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PaulGJ

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Re: License Server Cannot Be Contacted
« Reply #12 on: May 23, 2018, 05:51:03 am »
Bob.

I would not normally run as root.  I tried it as a diagnostic.  Because I am going through an intermediate stage by converting a .den to a .rpm I was unsure of what alien may have been introducing.  It is a top tip not to use root as a default user.

Thanks you for the help and advice.  :)
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