Topic: UPGRADE: Prices and Help for MC27 (Read 86758 times)

JimH · « **Reply #100 on:** August 27, 2020, 08:42:19 pm »

Quote from: Howard Parrish on August 26, 2020, 05:18:50 pm

So, just for clarification, I am a FNG; just purchased JRiver today, but the upgrade notification came out while I was in the trial period, and of course, I could not upgrade.

You have an MC27 license that also works with recent builds of MC26.

RoderickGI · « **Reply #101 on:** August 27, 2020, 08:48:42 pm »

Quote from: Howard Parrish on August 26, 2020, 05:18:50 pm

But when I open the Properties it says MediaCenter.26.Registration(.mjr)

Just a little further clarification.

The file properties say "MediaCenter.26.Registration" because mjr files are currently associated with MC26 in Windows. When you upgrade to MC27 the Windows File Association will (should) be changed so that any mjr file shows a property of "MediaCenter.27.Registration".

Musicmusic · « **Reply #102 on:** September 18, 2020, 12:55:50 am »

I am finding it a bit hard to swallow the upgrade modus operandi. Every few months so far since I purchased Ver 24 to v25 to v26 I have coughed up $28.to upgrade a master license, only to find cosmetic changes and some bug fixes that could have been pushed in smaller updates.

V27 has one major feature, VST3 support, which is by industry standards late. Also, VST3 files are not necessarily dll's but. Vst3 files. So talking about dll's and vst3 does not make sense.

I have since been exploring options like Roon, HQPlayer, Audirvana, and Roon and Audirvana appear to be doing a slightly better job of the end that matters-- audio quality. I am aware of all the talk of bitrate, depth, sampling, etc etc etc. I have exhausted all those considerations to judge that JRiver could use some tweaking here. Roon has also improved on the the second most important thing, library organization. Without these two anything else is frills. Album/audio curation has been quite quirky with JRiver especially with limited databases to lookup that provide accurate and comprehensive information that does not hours of manual verification. Of course, Roon is disgustingly priced, something I have even harder time swallowing.

But I have been diehard JRiver fan since way back when you were the only professional option when there was no other. And your options for streaming etc that no one yet offers. However, it seems that you should go back to the core functionalities of audio and curation and provide upgraded audio sampling and filter options. Along with a improved album scanning. Otherwise I can still run v24 without any appreciable difference worth upgrading every few months. I get the same audio quality and library functions from even earlier versions.

delboy1993 · « **Reply #103 on:** September 18, 2020, 05:15:46 am »

I upgraded from 25 in June. When I installed 27 I only get a month's trial. I thought my upgrade in June was for 27!

Problem solved, thank you

JimH · « **Reply #104 on:** September 18, 2020, 07:29:59 am »

You have mail.

JimH · « **Reply #105 on:** September 18, 2020, 08:00:05 am »

Quote from: Musicmusic on September 18, 2020, 12:55:50 am

I am finding it a bit hard to swallow the upgrade modus operandi. Every few months so far since I purchased Ver 24 to v25 to v26 I have coughed up $28.to upgrade a master license, only to find cosmetic changes and some bug fixes that could have been pushed in smaller updates.

You don't have to upgrade. You can use one version forever.

Quote

V27 has one major feature, VST3 support, which is by industry standards late. Also, VST3 files are not necessarily dll's but. Vst3 files. So talking about dll's and vst3 does not make sense.

I have since been exploring options like Roon, HQPlayer, Audirvana, and Roon and Audirvana appear to be doing a slightly better job of the end that matters-- audio quality.

It's hard to improve on perfect.

If other players sound different (even better), they are manipulating the sound. There are lots of ways to do that in MC if that's what you want. Turning up the volume, for example.

I may move this to a new thread.

Musicmusic · « **Reply #106 on:** September 18, 2020, 03:34:23 pm »

Quote from: JimH on September 18, 2020, 08:00:05 am

You don't have to upgrade. You can use one version forever.It's hard to improve on perfect.

If other players sound different (even better), they are manipulating the sound. There are lots of ways to do that in MC if that's what you want. Turning up the volume, for example.

I may move this to a new thread.

Your album scraping offering is below par, and those days of just repopulating from tags are gone. Using JRiver sources many albums go un-updated, even if I use your search features. Because I understand the power of JRiver I come back to it.

What about vst3 files that are not dll's? They are. Vst3 extensions. None of my VST3 are dlls but have a vst3 extension and I know from other vst hosts that are not detected.

Musicmusic · « **Reply #107 on:** September 18, 2020, 03:39:26 pm »

And I will be upgrading my Master License.....too tempting not to.

keithsonic · « **Reply #108 on:** September 29, 2020, 04:26:43 am »

Is this an upgrade from v.26 or is it a new install? If the latter like last time then I will pass as it is not worth the hassle of having to change all my settings, views, skins etc. back to how I want them. Not to mention new access codes for Gizmo etc. I know there is supposed to be a way of importing settings but this is far too fiddly so unless v.27 comes up with a must have feature then I will save my money (though I do really want to fund you guys and your excellent product)

JimH · « **Reply #109 on:** September 29, 2020, 08:10:52 am »

On Windows, MC27 will find your library from MC26 or earlier and use it, including your settings.

On Mac or Linux, you need to restore a backup from MC26 or earlier. It's not automatic.

mejdehaan · « **Reply #110 on:** October 06, 2020, 01:42:48 pm »

Hi. I have been updating since MC 23 17 (!) ~~or so~~ and I am sorry to say I haven't really been able to spot much of a difference all through. And it really hasn't been that long since the MC 26 upgrade?

Maybe I'm just too middle of the road a user to spot all the more specialist improvements. Anyway, could you describe in a few bullet points why this time the upgrade would be worth it? Thanks.

JimH · « **Reply #111 on:** October 06, 2020, 01:57:12 pm »

Each of the boards has a topic like "New in MC27". The major changes are there.

Haegenees · « **Reply #112 on:** October 07, 2020, 10:56:14 am »

I have MC V23 and bought an upgrade to Mc V27 as I thought that was possible, i received download Mediacenter27 Windows-512243 now it refuses to install, it says: your license file is for a different product.

Please advise.

JimH · « **Reply #113 on:** October 07, 2020, 11:30:53 am »

You have to install MC27, then restore your license. The version must match.

https://wiki.jriver.com/index.php/Restoring_a_License

Haegenees · « **Reply #114 on:** October 07, 2020, 12:03:12 pm »

Ah thanks, I thought the other file was the download

MetalQueen · « **Reply #115 on:** October 15, 2020, 07:46:05 pm »

dude, I just bought 26! Now I got to buy 27?! I like to support and keep up but geez!

dahlberg · « **Reply #116 on:** October 17, 2020, 11:17:34 am »

Never mind

Awesome Donkey · « **Reply #117 on:** October 17, 2020, 01:18:19 pm »

Quote from: MetalQueen on October 15, 2020, 07:46:05 pm

dude, I just bought 26! Now I got to buy 27?! I like to support and keep up but geez!

Upgrades are not required, they're optional. If you're happy with MC26, then don't upgrade.

JimH · « **Reply #118 on:** October 17, 2020, 02:48:10 pm »

Quote from: MetalQueen on October 15, 2020, 07:46:05 pm

dude, I just bought 26! Now I got to buy 27?! I like to support and keep up but geez!

I just checked. You have an MC27 license, purchased on October 3.

You can send yourself your licenses from our Restore Page.

Wellcomeonin · « **Reply #119 on:** October 20, 2020, 12:38:14 pm »

So I have purchased my MC27 upgrade, installed and all systems go. Do I now remove MC26 as it was not removed automatically?

JimH · « **Reply #120 on:** October 20, 2020, 02:21:10 pm »

Uninstall any earlier versions once you're satisfied with MC27. Thanks for your purchase.

alexandrebrasil · « **Reply #121 on:** November 19, 2020, 02:12:10 pm »

Hello. I search around but could not find any information regarding my problem. I purchased a new license and download the last stable version of MC 27 (MediaCenter270026-x64). After executing it, the program extracts whatever it has to extract. I got the windows message that the program will change things in the computer. I press ok and nothing happens. No error messages, no freezes, nothing. Everything else continues to work but the installation process just vanishes in the thin air, like a bad dream. I don't even know where to begin to try to fix it, since there is not a single message from the system. What can I do?

RoderickGI · « **Reply #122 on:** November 19, 2020, 02:33:13 pm »

Microsoft (Windows) Defender probably killed the installation. Tell it not to do that.

https://yabb.jriver.com/interact/index.php/topic,114101.0.html

alexandrebrasil · « **Reply #123 on:** November 19, 2020, 02:46:54 pm »

Thank you your reply, but my Windows Defender is off since forever

RoderickGI · « **Reply #124 on:** November 19, 2020, 03:42:20 pm »

Windows Defender is never off. Well, maybe if you really know what you are doing, running a Domain, and set the correct Policies. Otherwise, no, it is still running.

alexandrebrasil · « **Reply #125 on:** November 19, 2020, 03:57:39 pm »

Well, I followed the steps in the link you provided. There is no "virus & threat protection settings" in the settings windows and both Windows firewall and defender are off. I am using Norton 360 and it appears as such there.

RoderickGI · « **Reply #126 on:** November 19, 2020, 04:37:41 pm »

I'm also using Norton 360, and it generally handles security issues better than Defender. So maybe there is some other issue.

Scan the installation file in Norton, then check File Insight, and if it hasn't been given a status of Trusted, trust it manually and try again.

If it still doesn't work:
Reboot the PC and try again.
You don't use any other security software? Malwarebytes or something?

PS: Windows Defender does still run even when using Norton 360. It runs at boot time before Norton starts, and if you haven't turned it off the "App & Browser control" function still runs. That is similar functionality to Norton's File Insight, and can run in parallel.

alexandrebrasil · « **Reply #127 on:** November 19, 2020, 05:40:03 pm »

I am only using Norton. I had already used File Insight, it is ok. Saint reboot did not work a miracle. I turned it off app & control to no avail.
My kingdom for an error message.

RoderickGI · « **Reply #128 on:** November 19, 2020, 06:57:21 pm »

This has been reported previously, although I can't find the threads. I'm pretty sure security software was the most common issue though.

Did you try disabling Norton Auto-protect for the installation? I'm sure you did, but I have to ask.

You aren't trying to install the 64bit version into a 32bit version of Windows?

This is the first installation of MC27 for you, isn't it? If yes, try installing MC27.0.10 first, then install MC27.0.34 over the top of it.

Oh, the other possibility is a bad download. That has happened before. So re-download, or just download and install MC27.0.10 as above, then update to MC27.0.34.

If all that fails, is there anything in Windows Event Viewer?

alexandrebrasil · « **Reply #129 on:** November 20, 2020, 03:08:50 pm »

The same response (or lack of response) happens when I tried to do everything you listed. It extracts (after suspiciously stalling for some time in 34%) but concludes. The Windows security answer pops up. I answer yes and then nothing happens. Silence, electronic crickets.
I did not see anything suspicious in the Event Viewer, but I am not an expert.

RoderickGI · « **Reply #130 on:** November 20, 2020, 04:09:43 pm »

Before trying the actions below, try right-clicking on the MC installation file and selecting "Run as Administrator". That may work. If not...

Okay. The exe file containing the installation is just a set of zipped files. Unzip the contents into an empty directory using Winzip or similar, and then use Norton 360 to scan the whole directory tree to see if any security warnings are displayed. Make sure Norton 360 isn't in Silent mode, so messages display.

If there are no warnings, try to install MC27 by running the InstallLauncher.exe program in the base directory you just created. If there are messages, fix the problems.

alexandrebrasil · « **Reply #131 on:** November 20, 2020, 04:51:10 pm »

The administrator thing did not work. But the zip file did. Norton did not find any threats, no, sir. And installlauncher launched. Thank you for your help and patience.

RoderickGI · « **Reply #132 on:** November 20, 2020, 05:39:53 pm »

Thanks for reporting back that unzipping the files worked. It is a weird issue and solution, but it has been reported a few times. There must be some reason for it, but it would be hard to isolate what it is.

In the past, I think once the first Upgrade (major version update) installed correctly, all minor updates should also install correctly.

mkerdman · « **Reply #133 on:** November 24, 2020, 12:18:11 pm »

Can a Single JRiver Media Center 27 for Windows License be install on multiple PC's in the same residential location?

oraham · « **Reply #134 on:** November 25, 2020, 03:40:54 pm »

Will there be a Black Friday (2020) promotion for upgrades?

misthunter · « **Reply #135 on:** November 27, 2020, 08:13:04 am »

I have the same question

Quote from: oraham on November 25, 2020, 03:40:54 pm

Will there be a Black Friday (2020) promotion for upgrades?

Awesome Donkey · « **Reply #136 on:** November 27, 2020, 08:13:59 am »

Looks like new purchases only, not upgrades.

https://yabb.jriver.com/interact/index.php/topic,127733.0.html

chrisc · « **Reply #137 on:** December 25, 2020, 01:04:55 am »

Quote from: mkerdman on November 24, 2020, 12:18:11 pm

Can a Single JRiver Media Center 27 for Windows License be install on multiple PC's in the same residential location?

Yes, I do that, in fact 3, 2 at home and one at the holiday house

Copy the product key as a text file and copy and paste it into the other computer(s)

JimH · « **Reply #138 on:** December 25, 2020, 08:18:43 am »

Quote from: chrisc on December 25, 2020, 01:04:55 am

Yes, I do that, in fact 3, 2 at home and one at the holiday house

Copy the product key as a text file and copy and paste it into the other computer(s)

One license can be used on all your computers, within reason.
https://wiki.jriver.com/index.php/Restoring_a_License

Fuzzysocks · « **Reply #139 on:** December 27, 2020, 11:49:46 pm »

Hi, sorry to bother. I accidentally bought both a Master and a Windows only license upgrade for MC27. I only need the windows license. Any way I can get a refund for the master?

Thx

Deanna · « **Reply #140 on:** January 05, 2021, 08:42:13 am »

I cannot find a record of any purchase using the email address used for the forum. Please send me the email address used for the purchases: deanna at jriver dot com

igzabether · « **Reply #141 on:** January 13, 2021, 06:51:23 pm »

Hi there - I tried to buy a master license upgrade from MC24 and I get an error:

There was an error in your submission. Please check the fields in red.
Important: Your e-mail and password will be needed to restore, so please enter a valid e-mail address and a password you can remember.

and the only field in red is: * Coupon (if any):

This field is prepopulated to UPGRMC11.

Please help.
Thanks!

JimH · « **Reply #142 on:** January 13, 2021, 07:02:31 pm »

Quote from: igzabether on January 13, 2021, 06:51:23 pm

This field is prepopulated to UPGRMC11.

Could be a problem with your browser. Try removing the coupon.

Awesome Donkey · « **Reply #143 on:** January 14, 2021, 04:15:51 am »

Also if your web browser is auto filling fields, it might've saved a previous coupon code. Or you're using a browser extension like Honey or something like that.

igzabether · « **Reply #144 on:** January 14, 2021, 07:34:52 am »

I removed the code and it went though. Thanks for the help.

Walnut · « **Reply #145 on:** February 05, 2021, 02:16:44 pm »

Hi, I recently purchased an upgrade from 19 to 27. I wanted to upgrade with a master licence just in case for future use, but accidently (stupidly!) only purchased the Win licence. Is there anyway I can upgrade to the master without buying a full second licence for Mac?

Many thanks.

nuvira · « **Reply #146 on:** February 09, 2021, 02:47:49 pm »

I have MC24 and got jitter at this music from youtube.
All other Players play fine without jitter except MC24.

https://youtu.be/xkztn61XX3U

MC27 will work with this video?

stephenvosloo · « **Reply #147 on:** February 12, 2021, 05:20:02 am »

Hi
I have mc21 windows license. Would like to know if I can upgrade to MC27 Master license. install mc27 on windows and 2nd install on Mac. or do I need to purchase new full master license. do not want to purchase upgrade only to find that I needed MC26 license for the upgrade to work.
Kindly provide link to purchase relevant option.

I assume I would download MC27 version (win and mac) and use new install code.

Awesome Donkey · « **Reply #148 on:** February 12, 2021, 05:30:41 am »

You can upgrade to a MC27 master license using your existing MC21 license.

Just input your registration code for MC21 here and follow the instructions.

https://jriver.com/purchase_27_master_as_upgrade.html

PvanBruckeNZ · « **Reply #149 on:** February 12, 2021, 08:36:39 pm »

Hi there, just downloaded MC27 as an upgrade from MC26. I got an email saying there's a $5 discount with a coupon before the 18th Feb. I did not see anywhere to enter a coupon on the download page, so just want to know if the $26.98 price has the coupon already applied? If not, how can I get the discount?
Cheers, Pete

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Author Topic: UPGRADE: Prices and Help for MC27 (Read 86758 times)