Topic: License Problems (Read 18186 times)

JimH · « **on:** July 25, 2020, 09:20:19 am »

JRiver Media Center 27 ~~will be available in a few months:~~ is on this board now, should be on the Download Page in a week or two.
https://yabb.jriver.com/interact/index.php/topic,126045.0.html

You can use an MC27 license now with MC26.0.98 or higher. You must download and install it, then restore using your MC27 license.

For problems installing the license, please read this:

Restoring a License

If you have a question, please post it here, but do NOT post your Registration Code.

ixne · « **Reply #1 on:** July 26, 2020, 08:30:57 am »

Is there any advantage to replacing a MC26 build license with a new MC27 license, or is just to allow new purchasers the opportunity to use MC26 until MC27 is released?

Sorry if that's a dumb question, I haven't upgraded versions before.

JimH · « **Reply #2 on:** July 26, 2020, 10:32:54 am »

Quote from: ixne on July 26, 2020, 08:30:57 am

Is there any advantage to replacing a MC26 build license with a new MC27 license, or is just to allow new purchasers the opportunity to use MC26 until MC27 is released?

No advantage.

MC26.0.98 or higher will work with an MC27 license.

dacoba · « **Reply #3 on:** July 29, 2020, 01:55:27 pm »

I recently purchased the upgrade to MC27. Unfortunately, I bought the Windows version instead of the Master Version (my MC26 license is a Master version). (I noticed this when I installed the new updated license.) Is there a way to change this license and pay the difference between the two? Or do I have to purchase the Master License and have an extra Windows only license that I don't need and probably never use? Or, how-about, any possiblility of refunding the Windows only license, then purchase the Master version?
Many thanks in advance for your help.
dacoba

JimH · « **Reply #4 on:** July 29, 2020, 02:01:13 pm »

You have mail.

dacoba · « **Reply #5 on:** July 29, 2020, 02:39:49 pm »

Thank you. I see I purchased the correct license after all. Apologies for taking up your time. All is good. Thank you.

crashdog · « **Reply #6 on:** August 04, 2020, 10:29:26 pm »

JRiver will not send me my registration code. When I request it I get this message in my email: You must first install the correct version of JRiver Media Center, and then restore your license. I have version 23 master and wish to upgrade to the new build at the current reduced price. HELP!

JimH · « **Reply #7 on:** August 05, 2020, 07:05:32 am »

I just sent you your Registration Code. Search your mail for jriver.com.

Upgrade instructions are here:
https://yabb.jriver.com/interact/index.php/topic,126044.0.html

crashdog · « **Reply #8 on:** August 05, 2020, 10:15:29 am »

Thank you. Figured it out...

Heiuwe · « **Reply #9 on:** August 14, 2020, 12:20:41 pm »

Hallo,
I ordered JRiver MC 27 Upgrade on August 5 and received the Registration Code.
I did not get any Invoice until now. Please send me an invoice for that order Thank you.

This issue is repeating every time I buy a new license and makes me angry.
Why do you not send an Invoice with sending the new License-Code?

And why is it so difficult every time to find contact to you, i.e. by email?
Thanks
Uwe

JimH · « **Reply #10 on:** August 14, 2020, 01:34:42 pm »

Quote from: Heiuwe on August 14, 2020, 12:20:41 pm

And why is it so difficult every time to find contact to you, i.e. by email?

We send an acknowledgement of purchase by email. Your credit card or bank statement should show the amount. In the U.S., this is proof of purchase.

HDJ1411 · « **Reply #11 on:** August 19, 2020, 07:50:36 pm »

New here so not sure in correct place. I've had JRiver MC for sometime and upgrade from time to time over the years. Was in a hurry this evening when upgrading from 24 to 27 and purchase the wrong version. Need windows and purchase the master as that what I thought I had. The attachment to upgrade to 27 will not work as I found out. Just need to know who and how I can get the Windows version of MC 27. Not looking for a refund as it was my mistake.

Thanks $:-\$ ?

JimH · « **Reply #12 on:** August 19, 2020, 09:44:49 pm »

https://yabb.jriver.com/interact/index.php/topic,126045.0.html

pjbendik · « **Reply #13 on:** August 21, 2020, 03:41:11 pm »

I have a similar problem. I bought the upgrade from my MC 22 to MC 27 on Mac - and then got a notice to buy the MC 27 Master - so I did, thinking I needed BOTH. I have read that I need only one. Yes - it is my mistake - but it was confusing. I would only like the refund of the Master License. Happy paying for the MC27 for Mac version.
Where do I go to request this refund?

Many thanks,
Paul

Deanna · « **Reply #14 on:** August 22, 2020, 09:38:50 am »

We will take care of this on Monday.
JRiver

john greenwood · « **Reply #15 on:** August 30, 2020, 08:54:36 am »

I have purchased JRiver 27 and installed it on one computer. Now I want to install it on a second which currently runs JRiver 25. I have the registration codes for 25, 26 and 27.

As best I understand it, I first have to upgrade from 25 to 26, but I don't know how to get an mjr file for 26.

Awesome Donkey · « **Reply #16 on:** August 30, 2020, 08:58:13 am »

If you're using the latest build of MC26, it'll accept the MC27 .mjr license file. Once MC27 is released repeat the procedure.

JimH · « **Reply #17 on:** August 30, 2020, 09:14:47 am »

https://yabb.jriver.com/interact/index.php/topic,126045.0.html

Finder · « **Reply #18 on:** September 15, 2020, 09:20:19 am »

Quote from: JimH on July 25, 2020, 09:20:19 am

JRiver Media Center 27 ~~will be available in a few months:~~ is on this board now, should be on the Download Page in a week or two.
https://yabb.jriver.com/interact/index.php/topic,126045.0.html

You can use an MC27 license now with MC26.0.98 or higher. You must download and install it, then restore using your MC27 license.

For problems installing the license, please read this:

Restoring a License

If you have a question, please post it here, but do NOT post your Registration Code.

I have Masters License on MC26. Downloaded MC27 _message: cannot set up temp folder--so installed with adminstrator from download folder. Now when apply license is says have wrong version installed?

JimH · « **Reply #19 on:** September 15, 2020, 10:23:44 am »

MC27 won't work with an MC26 license.

MC26.0.98 or higher will work with an MC27 license.

The temp folder message isn't normal. Antivirus?

Finder · « **Reply #20 on:** September 15, 2020, 03:58:06 pm »

have 26.0.107 installed? MC27 installed fine on my other two PCs? When I bought MC27 license put it on all three MC26 PCs. Now the temp link is to old for the MC27 License? Maybe The MC27 license did not take on this laptop? The new Lic I recieved on email says incorrect version installed? Maybe I will uninstall MC27 and try reinstalling with anti virus off?

NOPE that did not work Got message "can not create temp folder archive"
Got it to work-- found my registration code and clicked on it and everything fine now. Earlier could not find the registration code. Not sure why I get the "can not create temp folder archive". Had the same problem with MC 26 on this laptop and had to install with admin privileges. The other PCs just run the new file and the license updates itself?

Thanks JimH

pgrisham · « **Reply #21 on:** October 12, 2020, 03:14:58 pm »

Every time MC27 automatically upgrades its version it shows up with the splash screen that says I have a trial version and gives me the button to restore my code.

How can I get MC27 to acknowledge that I actually DO have a license (that I have now put in 3 times

)

JimH · « **Reply #22 on:** October 12, 2020, 03:18:39 pm »

Are you restoring an MC27 license, using MC27?

pgrisham · « **Reply #23 on:** October 14, 2020, 05:40:24 pm »

akond · « **Reply #24 on:** October 29, 2020, 04:11:28 am »

I have a problem with registering my license after purchasing MC27 for Windows.

Most probable reason: payment was by PayPal, but my primary PayPal e-mail address is not the one I used to download trial version of JRiver software (it is my secondary PayPal e-mail address).
PayPal support page ( https://rover.jriver.com/cgi-bin/paypal_support.cgi ) does not help in such a case. I suppose it fails on matching PayPal transaction with my JRiver trial account.

How can we sort it out?

JimH · « **Reply #25 on:** October 29, 2020, 07:43:05 am »

Your license is OK. I can see it in our system.

You just need to install MC27 from the Download Page here and then restore your license. Please read the link called Restoring a License in my signature.

pgrisham · « **Reply #26 on:** November 04, 2020, 01:58:57 pm »

My MC27 is still telling me it's a trial version when I have already installed the key. Any thoughts anyone?

JimH · « **Reply #27 on:** November 04, 2020, 02:23:33 pm »

You need to use MC27 to install an MC27 license. It's possible you're restoring the wrong license.

https://wiki.jriver.com/index.php/Restoring_a_License

tmacx4 · « **Reply #28 on:** November 05, 2020, 06:16:29 am »

I bought the windows version with paypal yesterday, but received the message "We could not authenticate your transaction" and no registration code. I did receive a receipt from paypal regarding this transaction. I tried the paypal support page yesterday and today but received the same error message. Not sure what I should do. Thanks.

JimH · « **Reply #29 on:** November 05, 2020, 06:52:13 am »

I noticed that Paypal put a hold on one transaction yesterday. It will probably be lifted today.

We don't get much information when this happens.

Let's just wait a little.

Thanks for your purchase.

JimH · « **Reply #30 on:** November 05, 2020, 07:10:22 am »

It was just released by Paypal.

pgrisham · « **Reply #31 on:** November 05, 2020, 08:37:40 am »

I'm using the correct one. In fact, I have burned up almost all of my MC27 restores through this. Once we get this resolved, can I have some restores added back? I have another computer that is also doing this, but I can't get to it today. (I have a few computers with MC27.)

rj.dk · « **Reply #32 on:** November 05, 2020, 02:29:49 pm »

I purchased a license on the 27th July 2020, but never got the codes. When I try to restore via the PayPal help page I get the following error message:

We could not authenticate your transaction.

I have the transaction id and I've even tried all my different email addresses - in case I had used a different address from the one used with PayPal.

What to do?

Thank you in advance

Regin

JimH · « **Reply #33 on:** November 05, 2020, 03:28:43 pm »

I can see the license in our system and I resent it. Check your spam folder. Search for jriver.com

The paypal page is not relevant once the license has been issued.

You used mlxxx@rj.dk

rj.dk · « **Reply #34 on:** November 06, 2020, 01:11:27 am »

Quote from: JimH on November 05, 2020, 03:28:43 pm

I can see the license in our system and I resent it. Check your spam folder. Search for jriver.com

The paypal page is not relevant once the license has been issued.

You used mlxxx@rj.dk

Thank you for your prompt reply. That email address would be my first guess, but nothing there. Nor in the spamfilter, where I have whitelisted *@jriver.com

I'll have to contact my domain host later. If this fails, will it then be possible to move the license to another domain? My "main" domain is hosted at a different provider than the rest of my domains. Hence the question.

Edited to add: Success! Your email address had been blocked in another filter, that I don't have access to.
This has seemingly been an issue for a while.

Thank you for brilliant support.

JimH · « **Reply #35 on:** November 06, 2020, 07:54:47 am »

You're welcome. Thank you!

> "another filter"

At your ISP?

frederic · « **Reply #36 on:** November 10, 2020, 11:24:51 am »

I can't upgrade to 27 when openning 26 it says "paid major upgrade to v27...
When I download and try to restore my mc27 license, nothing is working...even after re installing v27...
Thanks to help...

JimH · « **Reply #37 on:** November 10, 2020, 01:37:05 pm »

That shows MC26, not MC27. MC27 should be licensed. Open it and go to the Help Menu to confirm that it's licensed.

frederic · « **Reply #38 on:** November 10, 2020, 02:57:08 pm »

I'm pretty much sure I paid for the v27 before its release. I agree this is v26 but it seems it knows I already paid for an upgrade to v27. It says "PAID major upgrade...

JimH · « **Reply #39 on:** November 10, 2020, 03:07:16 pm »

You must install MC27. Then restore your MC27 license. https://wiki.jriver.com/index.php/Restoring_a_License

Seisteve · « **Reply #40 on:** November 15, 2020, 12:46:30 am »

HI,

I just want to say asking for the invoice every time is frustrating but I get an awesome response every time I ask for one (thanks Deanna) by email which for my country needs correct company details etc.

I would rather have improved library features that an automated invoice solution :-)

Maybe the answer is a button to request an invoice where I enter my company name and all is well.

Steve

Quote from: Heiuwe on August 14, 2020, 12:20:41 pm

Hallo,
I ordered JRiver MC 27 Upgrade on August 5 and received the Registration Code.
I did not get any Invoice until now. Please send me an invoice for that order Thank you.

This issue is repeating every time I buy a new license and makes me angry.
Why do you not send an Invoice with sending the new License-Code?

And why is it so difficult every time to find contact to you, i.e. by email?
Thanks
Uwe

JimH · « **Reply #41 on:** November 15, 2020, 07:44:16 am »

What we send now when you purchase should satisfy the need for an invoice. It lists our name, the product, the amount, date, etc. I've never understood why it isn't satisfactory.

It may sometimes get sorted to a spam folder by the email program. It comes from buy-button at jriver. This is what we send.

JRiver, Inc.

www.jriver.com

[INVOICE #]

[Date]

[Customer Name]

[Description] [Price]

Paid [by Paypal or CC]
License below
_______________________________

INSTRUCTIONS
Problems or Questions? Please read Restoring a License:
https://wiki.jriver.com/index.php/Restoring_a_License

Your Registration Code is [Registration Code]

Please download and install Media Center first:
https://wiki.jriver.com/index.php/Download

If necessary old versions are also available:
https://wiki.jriver.com/index.php/Old_Versions

Then run Media Center and enter your Registration Code (under Help >
Install License, or on the startup screen). If the matching version of
Media Center is installed, the license will be installed automatically.

Problems or Questions? Please read Restoring a License:
https://wiki.jriver.com/index.php/Restoring_a_License

Regards,

JRiver

Adelson · « **Reply #42 on:** November 15, 2020, 08:27:51 am »

Prezados...
Muito complexo a atualização de uma versão para outra, tenho MC24 já adquiri a atualização para MC27 e até agora não consegui...
já restaurei varias vezes e ainda não deu certo, tento carregar a versão MC26, MC25... carrega aceita os termos mais não abre a versão atualizada...
poderia criar um campo dentro do proprio MC para digitar os código e facilitar a própria atualização...
E agora?....
Atenciosamente,
Adelson

JimH · « **Reply #43 on:** November 15, 2020, 08:42:23 am »

https://wiki.jriver.com/index.php/Restoring_a_License/

Use translate.google.com if necessary.

For MC27, you must download and install it. Then restore your license.

tkearne1 · « **Reply #44 on:** December 20, 2020, 09:37:55 pm »

When I installed version 27 I restored my license. Now I get a message that my trial period has ended?? I had to use another restore for no apparent reason...that's not right! Anyone else encounter this?

sangel4959 · « **Reply #45 on:** December 25, 2020, 03:28:56 pm »

Hello
I can not operate the program. Now it does not start.
It's giving a notice that says ''Media center was installed in a different operating system. Please, reinstall Media Center.''

I am running WIN 10 PRO 64

My media version 27 registration code was received before i updated WIN 64 HOME to WIN 64 PRO.

I reinstalled MEDIA CENTER providing my registration code. - restoring but problem remains.

Note it is a paid version of 27.

I am a longtime legitimate user.

Thanks

JimH · « **Reply #46 on:** December 25, 2020, 05:34:22 pm »

Quote from: sangel4959 on December 25, 2020, 03:28:56 pm

Hello
I can not operate the program. Now it does not start.
It's giving a notice that says ''Media center was installed in a different operating system. Please, reinstall Media Center.''

I am running WIN 10 PRO 64

My media version 27 registration code was received before i updated WIN 64 HOME to WIN 64 PRO.

I reinstalled MEDIA CENTER providing my registration code. - restoring but problem remains.

Note it is a paid version of 27.

If you have other versions of MC installed, try uninstalling them.

Try the 32 bit version of MC.

Read the Windows Defender thread here and follow its directions.

bmeuwis · « **Reply #47 on:** January 07, 2021, 02:46:55 am »

Hello,
I bought Media Center 27 on August 28 2020 and I am in need of an invoice now for tax purposes.
Could you please provide me with one ? Do you need any more details ?

Thank you !
Bart MEUWIS.

DaveInVA · « **Reply #48 on:** January 09, 2021, 12:56:02 pm »

I bought the MC 27 Master license in August. I've installed MC 27 on both Linux (Tumbleweed) and Mac (Catalina) and I cannot get either to register. If I use the .mjr file it says the "code is invalid". If I use the code that came with the email I get "there is a problem communicating with the registration server". I tried doing a restore and got an email with the same code that was in the original email and get the same results. I tried uninstalling MC27 and reinstalling the latest update (50) and same problem. My old copies MC24 & MC26 are still working fine with their original codes. I've been using MediaCenter since MC22. This is using 2 different computers.
So what am I doing wrong?
Thanks.

JimH · « **Reply #49 on:** January 09, 2021, 02:51:56 pm »

Please read the license link in my signature. The Install Key is only good for 14 days. The server error may be a firewall or antivirus problem.

INTERACT FORUM

Author Topic: License Problems (Read 18186 times)