Topic: Purchasing and Licensing Help (Read 5447 times)

JimH · « **on:** August 08, 2022, 05:11:52 pm »

Edit: A newer version is available. Please visit the MC31 board.

You can pre-order an MC30 Upgrade at a discount. Thanks for thinking of JRiver!

MC30 is not available yet to download. Look for it this fall.

When you purchase any version, you receive a Registration Code for that version. It is a permanent license. It will always work with that major version (30, for example).

We also generate a portable Registration Code that works for 14 days so you can license MC on another machine without using a restore.

Licensing is explained in more detail in our Wiki topic called Restoring a License.
https://wiki.jriver.com/index.php/Restoring_a_License

Upgrade purchases are available at a reduced price. You can upgrade from any previous version by using your Registration Code for that version.

You can retrieve your Registration Codes here.
https://rover.jriver.com/cgi-bin/restore.cgi

You can download old versions here.
https://wiki.jriver.com/index.php/Old_Versions

More
Moving from an older version: https://yabb.jriver.com/interact/index.php/topic,133707.0.html

LDF · « **Reply #1 on:** September 01, 2022, 08:01:16 pm »

I always pre-order the new license from my Win10 Desktop. The license always seems to install itself. Then when I copy the .mjr file to my Win10 laptop & execute it, I can never tell if it has correctly installed. Of course since this is a pre-order, the help/about still shows the version 29 info. Is there any way I can tell if the license correctly installed on my 2nd win10 machine? Thanks. (The window that showed up said something about it being already installed and further info being shown in a window that was possibly behind the current window. That was completely confusing since I didn't know if it referred to the install on the other desktop machine and there was no other window that showed up.). UPDATE: I executed the .mjr file again and this time the 2nd window DID show up and said the license was installed successfully. Weird. Thanks.

Igor31 · « **Reply #2 on:** September 02, 2022, 12:09:03 am »

Good afternoon. How do I pay for a pre-order with a discount, I have a problem with this, because I am from Russia and payment with a Visa card does not pass. Help me, what should I do?

neil.dobier · « **Reply #3 on:** September 03, 2022, 11:28:39 pm »

I have just purchased an upgrade license to 30 however I cannot for the life of me work out how to install the new upgraded version. I have double clicked on the license file I received in my email and it says that the license was installed successfully, however when I open Media Centre it tells me I am still running version 29. I have even done a restore after installing the 30 license and it displays the 30 licenses when I go to restore it, but after doing this it still tells me I am running 29. Your help would be appreciated.

rcaudio · « **Reply #4 on:** September 04, 2022, 08:02:27 pm »

I purchased the upgrade for MC30 and downloaded Media Center30 Windows-562491.mjr. When I run it I get an error that I'm trying to install a license for a different than I am running and to download the version that matches my license. I have looked over the info about pre-order and instructions, and though clear thing I see is to ask a question here for more help. What is the download file for or do I need to do anything now to prepare for when MC30 is released?

JimH · « **Reply #5 on:** September 05, 2022, 01:49:51 am »

Please read this: https://yabb.jriver.com/interact/index.php/topic,133708.0.html

Thanks for your purchase.

NigeT · « **Reply #6 on:** September 06, 2022, 09:13:38 am »

Hi, I purchased a sparkly new MC29 Licence on the 29th July, 10 days before MC30 was announced. If I'd known I would have waited and purchased MC30 instead. Am I really now expected to pay again to get MC30?

Thanks.

JimH · « **Reply #7 on:** September 06, 2022, 09:16:19 am »

Quote from: NigeT on September 06, 2022, 09:13:38 am

Hi, I purchased a sparkly new MC29 Licence on the 29th July, 10 days before MC30 was announced. If I'd known I would have waited and purchased MC30 instead. Am I really now expected to pay again to get MC30?

You have mail.

NigeT · « **Reply #8 on:** September 06, 2022, 10:17:18 am »

There was no attachment to the mail.

TheTrap · « **Reply #9 on:** September 29, 2022, 09:57:36 pm »

Interested in trying out JRiver but not sure if MC29 licenses purchased now are considered MC30 licenses or is that only for those that are purchasing the upgrade licenses?

Hendrik · « **Reply #10 on:** September 30, 2022, 01:05:04 am »

All new licenses are for MC30 already.

Dandilko · « **Reply #11 on:** October 05, 2022, 03:41:07 am »

Hi,

I'm new to the forum.

I have a single Master license for Media Center 29.
I wanted to buy the upgrade of Media Center 30 Master for $29.98.
I entered my registration code for Media Center 29, and the details of my Visa card.

But I made a mistake.
I clicked on the "confirm purchase", and nothing happened. So, I clicked two more times, and then I noticed that it was written "click only once".
So, I received three invoices by mail with three different registration numbers.

Will I be charged three times for this single upgrade?
How can I fix my mistake?
Who should I contact?

JimH · « **Reply #12 on:** October 05, 2022, 07:23:14 am »

Quote from: Dandilko on October 05, 2022, 03:41:07 am

Will I be charged three times for this single upgrade?
How can I fix my mistake?
Who should I contact?

We can fix that. Thanks for your purchase.

Dandilko · « **Reply #13 on:** October 05, 2022, 08:46:17 am »

Thank you very much for your help @JimH .

The numbers of the invoices were:

10/05/2022 02:49:48
10/05/2022 02:49:47
10/05/2022 02:49:46

Can you tell me please which invoices were canceled, so I can use the registration number of the valid one?

JimH · « **Reply #14 on:** October 05, 2022, 09:02:46 am »

Expect email.

Dandilko · « **Reply #15 on:** October 05, 2022, 09:32:22 am »

@JimH , thank you.

One more thing.
The email address of my license (and to which I received the invoices) is different from the email address that I used to subscribe to the forum.

JimH · « **Reply #16 on:** October 05, 2022, 11:36:38 am »

Visit the Restore Page where you can email yourself your licenses.

rogueblue · « **Reply #17 on:** October 24, 2022, 02:52:12 am »

So I bought an MC license just about 4 months ago in June ... now I have to pay again for MC30? My current version is 29.0.87
I went to upgrade page but it's asking for more money.
I installed v30 but tells me my registration key is not valid and wants me to pay again

Awesome Donkey · « **Reply #18 on:** October 24, 2022, 04:57:43 am »

Upgrades are optional. If you're happy with MC29, just stick with that.

nathanCFD · « **Reply #19 on:** January 25, 2023, 03:48:31 pm »

I upgraded my license to Master a half-dozen releases ago; and I've given up on Linux; can't get the sound right.

I want to get MC30; can I get a windows-only upgrade price vs master?

JimH · « **Reply #20 on:** January 26, 2023, 01:10:26 am »

Quote from: nathanCFD on January 25, 2023, 03:48:31 pm

I upgraded my license to Master a half-dozen releases ago; and I've given up on Linux; can't get the sound right.

I want to get MC30; can I get a windows-only upgrade price vs master?

Yes, that should work. Don't complete the purchase if the price isn't correct.

nathanCFD · « **Reply #21 on:** January 26, 2023, 02:29:03 pm »

Quote from: JimH on January 26, 2023, 01:10:26 am

Yes, that should work. Don't complete the purchase if the price isn't correct.

It worked, no problem - thanks Jim

sbamkin · « **Reply #22 on:** March 11, 2023, 09:27:36 am »

I have downloaded and installed MC30 - I purchased a license and somehow it is a MAC license not Windows - is there any way to replace the MAC license with a windows License -

JimH · « **Reply #23 on:** March 11, 2023, 09:37:37 am »

You have mail.

Antonio · « **Reply #24 on:** March 12, 2023, 01:06:05 pm »

Ho JRiver27 e vorrei passare alla 30. Posso? Cosa devo fare? quanto mi costa? non ho mai capito il significato di JRiver master anche se ho iniziato con la versione 21, poi 22, poi 23, poi 24, poi 25, poi 26, poi 27 e sempre pagando la nuova versione. come se fosse un abbonamento. Scusate. Grazie.

JimH · « **Reply #25 on:** March 12, 2023, 06:01:07 pm »

https://yabb.jriver.com/interact/index.php/topic,133705.0.html

AuRut · « **Reply #26 on:** April 27, 2023, 04:10:47 pm »

Hi
I am new to this forum.

A couple of weeks ago I decided to take advantage of the upgrade offer to MC30. I have a Master License for MC 25, which was initially purchased for Windows and Mac. I no longer have Windows OS but tried to upgrade to a Master License from MC300087 on my Mac. I used five of my Restores to get it to work. However, each time I got an Error message and was unable to find any solution on the Forum. I gave up and I am now back trying again. This time I updated to MC 300093 and used a restore to upgrade to a Mac Only License. I was able to purchase it but the Registration Code does not work.

Is it possible to move from a Master License to a Mac Only License? If not, can I get my money back or pay more to get the Master License.

Thank you

JimH · « **Reply #27 on:** April 28, 2023, 01:11:33 am »

Download and install from the Download Page. MC30.0.93 is there.

AuRut · « **Reply #28 on:** April 28, 2023, 07:10:30 am »

Hi Jim,

Thank you for the reply. I had downloaded and installed it but there was a conflict which I have now fixed. I have used a couple of restores to try to get it to work. Is it possible to get those back? BTW, My purchase email is different to my forum email.

Many thanks for your help and a great Media Center!

JimH · « **Reply #29 on:** April 28, 2023, 08:16:04 am »

We don't reset licenses unless you run out. It seldom happens.

You can extend your restores by using the 30 day trial period and by using the Install Key (it doesn't use a restore).

AuRut · « **Reply #30 on:** April 28, 2023, 12:51:35 pm »

Great! Will do.

Thank you

Grateful Bob · « **Reply #31 on:** May 08, 2023, 08:01:39 am »

I just bought the upgrade to MC31 for Windows. When I tried to install it, I get the error message "You are using Media Center 28 Windows to install a license for a different version. Please download and install the version that matches your license, and then try again." I didn't realize that the upgrade wouldn't work with my current MC28 license. I entered my MC 28 license for the transaction. JRiver should not have allowed this transaction to go through if it was not compatible. What do I do now?

TVWatcher · « **Reply #32 on:** May 10, 2023, 09:13:58 am »

I purchased a Windows upgrade licence for JRiver 11. When I click on Media Center31 Windows-581468.mjr I get the message 'Your license file is for a different product.' My previous version was MC26.
Help!

Awesome Donkey · « **Reply #33 on:** May 10, 2023, 09:15:07 am »

Quote from: TVWatcher on May 10, 2023, 09:13:58 am

I purchased a Windows upgrade licence for JRiver 11. When I click on Media Center31 Windows-581468.mjr I get the message 'Your license file is for a different product.' My previous version was MC26.
Help!

Download and install MC31 and use the license file with it.

TVWatcher · « **Reply #34 on:** May 10, 2023, 09:18:30 am »

Sorry, it was MC31, not MC11. So it's doing as you suggest that's causing the problem.

JimH · « **Reply #35 on:** May 10, 2023, 09:42:53 am »

You need a newer build of MC30. 30.0.93 is on the Windows MC30 board.

Or install 31.0.8 from the MC31 board.

TVWatcher · « **Reply #36 on:** May 10, 2023, 11:19:25 am »

I don't have a registration code for MC30. i'm trying to update from MC26 (26.0.107) to MC31.

JimH · « **Reply #37 on:** May 10, 2023, 11:29:35 am »

Quote from: TVWatcher on May 10, 2023, 11:19:25 am

I don't have a registration code for MC30. i'm trying to update from MC26 (26.0.107) to MC31.

MC31 Upgrade Instructions are here: https://yabb.jriver.com/interact/index.php/topic,135680.0.html

TVWatcher · « **Reply #38 on:** May 11, 2023, 05:20:31 am »

I initially clicked on the upgrade link and followed the process which led to the download of a .mjr file. Running this gave the error I reported.
I have now been to the Download page which downloads the .exe file - the trial version. This runs and I am able to register it with the Registration Code for MC31 that I was sent.
I didn't see this method mentioned in the upgrade instructions - did I have to use it because I was updating from such an old version? If so maybe this should be mentioned somewhere.

Manni123 · « **Reply #39 on:** May 31, 2023, 08:18:04 am »

Hello JRiver forums!

I am thinking of purchasing two MC31 licenses for two friends of mine, one Master License and a Windows License. I have used the search function on the forum to find out if gifting licenses is possible. According to what I could find it is possible though when I tried to purchase licenses from the following page

https://jriver.com/purchase_gift.html

It does not allow for me to do so as the product linked is not available to purchase. Is there an updated link somewhere or are gift purchases no longer available?

Matt · « **Reply #40 on:** May 31, 2023, 08:23:33 am »

Quote from: Manni123 on May 31, 2023, 08:18:04 am

Hello JRiver forums!

I am thinking of purchasing two MC31 licenses for two friends of mine, one Master License and a Windows License. I have used the search function on the forum to find out if gifting licenses is possible. According to what I could find it is possible though when I tried to purchase licenses from the following page

https://jriver.com/purchase_gift.html

It does not allow for me to do so as the product linked is not available to purchase. Is there an updated link somewhere or are gift purchases no longer available?

We just updated that page. Please try again. Thanks!

Manni123 · « **Reply #41 on:** May 31, 2023, 08:27:09 am »

Quote from: Matt on May 31, 2023, 08:23:33 am

We just updated that page. Please try again. Thanks!

Cheers for that! Will make those purchases soon!

jmz · « **Reply #42 on:** November 07, 2023, 04:00:10 pm »

I have JRiver Windows licence since JRiver media Center 28.

Each year I do pre-order of new version (it is usually in April)

At this time I would need upgrade to Master Licence as I would like to use JRiver on Debian.

The best option would be to wait until April 2024 and pre-order JRiver 32 and at the same moment for a few $ more switch to Master Licence.

The problem is that we are in November 2023... do I have to wait until next year... or there is another option to upgrade to Master Licence now?

-Michael · « **Reply #43 on:** January 27, 2024, 08:19:35 pm »

Hello, This is a purchase and update question.

I purchased JRMC31 on 11 Nov 2023, some 4 days before the announcement of JRMC32. I did not do my homework obviously to see the dates and months the software is updated.

Is there a way of updating to JRMC32 without having to pay, or a reduced cost, as I have not really used JRMC31 that much in the month and a half I purchased it.

JimH · « **Reply #44 on:** January 28, 2024, 01:35:37 am »

Quote from: -Michael on January 27, 2024, 08:19:35 pm

I purchased JRMC31 on 11 Nov 2023, some 4 days before the announcement of JRMC32. I did not do my homework obviously to see the dates and months the software is updated.

Is there a way of updating to JRMC32 without having to pay, or a reduced cost, as I have not really used JRMC31 that much in the month and a half I purchased it.

You have mail.

INTERACT FORUM

Author Topic: Purchasing and Licensing Help (Read 5447 times)