INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1] 2   Go Down

Author Topic: JRiver Web Site  (Read 5347 times)

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
JRiver Web Site
« on: September 30, 2022, 11:42:33 am »

We're talking about changes to the site.  Please make any suggestions you can.  What works?  What doesn't?

Thanks.
Logged

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #1 on: September 30, 2022, 01:46:01 pm »

A plain black / gray forum would be nice. A forum should be simple and utilitarian, so architecturally, it's sound in its current state. Visually though?

The current use of gradients and shaded buttons is really dated and I've had to cobble together my own CSS to make it a bit nicer.

DarkReader works fine to not have the searing light backgrounds but the very 2000s 'image based' buttons, gradients and shading stick out like a sore thumb.

For the main site?
It's a little barebones but I also don't have a particular problem with the information contained. Purchase / License should be split up a bit more, it doesn't make me 'feel' like I'm purchasing a premium product from a reputable company. The redirect to https://rover.jriver.com/cgi-bin/buy.cgi is like a timewarp back to the era of GeoCities. That's got to be replaced at some point.
Logged

EnglishTiger

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 1084
Re: JRiver Web Site
« Reply #2 on: September 30, 2022, 02:21:53 pm »

Off the top of my head the one change I can think of is the "Accessories Page" - the only link I've found to it is the slightly misleading View >>. Skin >> Skin Download Page option. Which as anybody who has used the link will discover it takes them to page where Skins are not the only Plugins Available.
But there is another problem with that page, if you sue any of the links to other parts of the website you soon become aware of the fact that there is no link that would enable you to get back to the Accessories Page.

I would also suggest that this would be an ideal opportunity to tidy up the various "accessory " category pages as there are plugins listed that either no longer work in MC, have been discontinued for a variety of reasons or are located on external websites that no longer exists.
Logged
Apple Mac Mini Desktop Computer with M4 Pro chip with 12 core CPU and 16 core GPU: 24GB Unified Memory, 512GB SSD Storage, Gigabit Ethernet, 3 Thunderbolt5 + 2USBC ports.

comox

  • Galactic Citizen
  • ****
  • Posts: 428
Re: JRiver Web Site
« Reply #3 on: September 30, 2022, 02:37:16 pm »

what eve said +1
Logged

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #4 on: September 30, 2022, 03:19:02 pm »

what eve said +1

I hope it's not misconstrued as a dig at JRiver or their trustworthiness. I also understand that payment processing cuts into your margins, however, to be perfectly honest? If you're paying directly with a credit card, it's a bit.... I have no idea how JRiver stores credit card data, how long things are retained, what sort of security / privacy practices are in place etc. I absolutely see this as a turn off for new users, though at least there's PayPal.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #5 on: September 30, 2022, 05:13:03 pm »

I hope it's not misconstrued as a dig at JRiver or their trustworthiness. I also understand that payment processing cuts into your margins, however, to be perfectly honest? If you're paying directly with a credit card, it's a bit.... I have no idea how JRiver stores credit card data, how long things are retained, what sort of security / privacy practices are in place etc. I absolutely see this as a turn off for new users, though at least there's PayPal.
We don't store credit cards.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #6 on: September 30, 2022, 05:51:46 pm »

A plain black / gray forum would be nice. A forum should be simple and utilitarian, so architecturally, it's sound in its current state. Visually though?
In your profile, you can change your theme.  I use Curve.
Logged

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #7 on: September 30, 2022, 07:13:21 pm »

We don't store credit cards.


I didn't expect that you did. It's more the perception of what's possible, versus conducting sales with an established third party processor (really just security theater at the end of the day but does surely put potential customers at ease).

In your profile, you can change your theme.  I use Curve.

Thanks for the heads up, I haven't used SMF in ages and wasn't sure if Themes were built in. Typography with a bit of clean up is much cleaner!

Logged

dtc

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 3113
Re: JRiver Web Site
« Reply #8 on: October 01, 2022, 09:00:57 am »

I find the forum very functional. Many new sites are prettier, but do not function as well. So I would be cautious of any significant changes to it.

My only suggestion for the forum is that when sending personal messages, the message you are sending should be automatically saved, rather than saving being an option.

The Purchase and Download pages on the website are functional but somewhat dense to read. Some reformatting and font change might help make them easier to quickly scan.
Logged

DJLegba

  • Citizen of the Universe
  • *****
  • Posts: 995
Re: JRiver Web Site
« Reply #9 on: October 01, 2022, 09:21:22 am »

One change I would like to see made to the forum is that the "Go Up" link at the bottom of the page should take you all the way to the top instead of just to the first post on the page. As it is now if you click "Go Up" you still need to scroll up to see "Show unread posts since last visit". For that reason I hit Ctl-Home instead, but the link would be handier some of the time. If you don't want to modify how "Go Up" works, then repeating "Show unread posts" beside "Go Up" would work.
Logged

Gl3nn

  • Galactic Citizen
  • ****
  • Posts: 384
Re: JRiver Web Site
« Reply #10 on: October 02, 2022, 09:24:22 am »

In your profile, you can change your theme.  I use Curve.

Thanks, I didn't know that. 'Curve' is nice.

Logged

HPBEME

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1094
  • Goodnight and Good Luck
Re: JRiver Web Site
« Reply #11 on: October 04, 2022, 09:52:54 pm »

Thanks for the heads up on the ability to change themes, Jim. I guess I have never bothered to dig around in the forum profile settings before. I have now updated my profile to use the "Curve" theme as well. 

For me, a huge improvement to the forum would be to add the capability to paste an image into a post from your clipboard.

On other sites, I am able to take a snip of whatever I want, and then simply paste that (directly from my clipboard) into a post… Very quick… Very easy. On this forum, I have to create that snip, save that snip to a file, then go back to my in-work post, click the "Attachments And Other Options" button, then click the "Browse" button, navigate to where I saved the screen snip on my computer, and then click it to finally attach it to the post. Even after all that, when I preview my post it does not show the screen snip.

Shortening this process to match what other sites do would make it far easier, and thus more likely for me to make the effort to answer other peoples questions (as well as ask my own).  It is undeniable that using screenshots to illuminate an issue is way better than trying to explain it all with words only.
Logged

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #12 on: October 08, 2022, 02:03:33 pm »

Thanks for the heads up on the ability to change themes, Jim. I guess I have never bothered to dig around in the forum profile settings before. I have now updated my profile to use the "Curve" theme as well. 

For me, a huge improvement to the forum would be to add the capability to paste an image into a post from your clipboard.

On other sites, I am able to take a snip of whatever I want, and then simply paste that (directly from my clipboard) into a post… Very quick… Very easy. On this forum, I have to create that snip, save that snip to a file, then go back to my in-work post, click the "Attachments And Other Options" button, then click the "Browse" button, navigate to where I saved the screen snip on my computer, and then click it to finally attach it to the post. Even after all that, when I preview my post it does not show the screen snip.

Shortening this process to match what other sites do would make it far easier, and thus more likely for me to make the effort to answer other peoples questions (as well as ask my own).  It is undeniable that using screenshots to illuminate an issue is way better than trying to explain it all with words only.

Greenshot. Just use the upload to imgur function and paste that link it gives you. It's 3 button presses 'screenshot, select area', a context menu shows up and you hit 'upload to imgur' and then the link will be in your clipboard.

https://github.com/greenshot/greenshot

Logged

HPBEME

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1094
  • Goodnight and Good Luck
Re: JRiver Web Site
« Reply #13 on: October 08, 2022, 03:12:29 pm »

I have been using Greenshot for a decade, but have never used the auto-upload to image server sites. Not thrilled about storing random images on a public site, but for this purpose I guess it is no big deal.  Testing it right now.

https://i.imgur.com/955qTmP.png
Logged

HPBEME

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1094
  • Goodnight and Good Luck
Re: JRiver Web Site
« Reply #14 on: October 08, 2022, 03:15:56 pm »

Okay… I have to admit that's pretty slick and waaaaaaaay faster!

I always wondered how people created those links where hovering over them would show the image. Compared to my standard approach where a big screenshot would fill almost the entire monitor window, this is exceedingly more space efficient. Thank you eve.

It does occur to me however, I use Greenshot basically all the time, and I don't want to upload everything to Imgur.  Consequently, I'll have to only activate that auto-upload option when I am doing posts to the forum.
Logged

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #15 on: October 08, 2022, 05:04:29 pm »

Okay… I have to admit that's pretty slick and waaaaaaaay faster!

I always wondered how people created those links where hovering over them would show the image. Compared to my standard approach where a big screenshot would fill almost the entire monitor window, this is exceedingly more space efficient. Thank you eve.

It does occur to me however, I use Greenshot basically all the time, and I don't want to upload everything to Imgur.  Consequently, I'll have to only activate that auto-upload option when I am doing posts to the forum.

OH! Okay so what you're going to want to do is right click the Greenshot icon in your task bar > quick preferences > destination > set destination dynamically. That's how I have mine setup since like you, I don't need every screenshot uploaded to Imgur. This way, it'll bring up a context menu and ask you after the screenshot what you want to do with it.

ShareX is good but almost too featureful for what it ends up getting used for. We use it here for work stuff because it easily can upload to a server you control and generate a link, so as we're working on projects we can share screenshots or short screen recordings.
Logged

atreides

  • Junior Woodchuck
  • **
  • Posts: 81
Re: JRiver Web Site
« Reply #16 on: November 06, 2022, 12:29:19 pm »

Would you consider installing additional themes for the forum? I only see 4 options. None of them give a modern dark appearance option. I think SMF forum engine can be improved with more theme options because the default look is quite bland and dated. Giving users more theme options allows them to tailor the forum to their taste and will improve engagement and user retention.
Logged

blgentry

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 8014
Re: JRiver Web Site
« Reply #17 on: November 06, 2022, 05:09:30 pm »

Is the intention of this thread to discuss changes to the forum or the main web site?

Brian.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #18 on: November 06, 2022, 06:27:04 pm »

Web site.
Logged

blgentry

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 8014
Re: JRiver Web Site
« Reply #19 on: November 07, 2022, 07:04:45 am »

First suggestion: 

Make your main web page a product brief.  Tell the potential customer, right up front, what the product does.  Having multiple screen shots of the product, right up front, with illustrative text about what it does would be very helpful.  A short video showcasing the major features would be a great addition.

Here's the page of a small company that makes one software product that does a specific thing.  I think they have done a very good job at the tasks and principles that I just outlined:

https://binarynights.com

I think this would make your web page more clear to consumers and potentially increase sales.

Brian.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #20 on: November 07, 2022, 07:16:39 am »

First suggestion: 

Make your main web page a product brief.  Tell the potential customer, right up front, what the product does.  Having multiple screen shots of the product, right up front, with illustrative text about what it does would be very helpful.  A short video showcasing the major features would be a great addition.

Here's the page of a small company that makes one software product that does a specific thing.  I think they have done a very good job at the tasks and principles that I just outlined:

https://binarynights.com

I think this would make your web page more clear to consumers and potentially increase sales.
That's good, but what do we do?  Our homepage does triage because we serve several sectors.
Logged

blgentry

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 8014
Re: JRiver Web Site
« Reply #21 on: November 07, 2022, 07:47:14 am »

I don't understand what you mean.  If you make several products that you think are important, then showcase them on the front page with a link to a specific product page for each.

If you mean that your product does Audio, Video, and Images, then you can certainly talk about that in a summary video, and/or in part of the product page.

The biggest problem with your current site is that it doesn't show off your product.  JRiver arguably makes the best Media Player and Library Manager in the industry.  But you wouldn't know that looking at it.  Because the information is spread around.  Because when you go to find specific information it's extremely sparse.  There's ONE screen shot of MC in audio mode. 

A single page, which has multiple screen shots and talks specifically about features of the product would be much more friendly.  The idea is to reduce the effort for the consumer to get to the information they are interested in:  Details about your product!

There are ways to show that you do more than one thing and not hide the big product.  Keep the big product (JRiver Media Center) as your showcase on the main page.  You can also have a products menu that includes whatever else you want to highlight:  consulting services, custom programming, your TCP package... whatever it may be, it can be in the products menu. 

For that matter, if custom programming is a big thing for JRiver, then you should probably have a showcase of older products like your Pono specific version of MC, the software you built for Best Buy, and any others that are legally able to be shown to the public.

Brian.
Logged

mattkhan

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 4217
Re: JRiver Web Site
« Reply #22 on: November 07, 2022, 08:55:15 am »

Generally it looks rather dated, something from 10+ years ago. It also looks bad on mobile (see attached, most of the screen is whitespace). Another example of being dated is in https://jriver.com/thenet.html which illustrates network capabilities via a picture of a galaxy Nexus (which is an 11yr old phone) a picture of a cat on a guitar (which is a particularly random picture!) and paragraphs of text.

 I am not a designer so couldn't tell you how to fix this. Most other sites of this nature are pretty formulaic/bland but at least don't look so dated

I would also echo the request for a dark theme btw (for forum at least)
Logged

Awesome Donkey

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 7798
  • Autumn shade...
Re: JRiver Web Site
« Reply #23 on: November 07, 2022, 09:42:36 am »

I mean, if you guys really wanted to modernize the site a little and do it in a easy way, using something like Squarespace likely could get something up and running pretty quickly.
Logged
I don't work for JRiver... I help keep the forums safe from "male enhancements" and other sources of sketchy pharmaceuticals.

Windows 11 24H2 Update 64-bit + Ubuntu 24.10 Oracular Oriole 64-bit | Windows 11 24H2 Update 64-bit (Intel N305 Fanless NUC 16GB RAM/500GB M.2 NVMe SSD)
JRiver Media Center 33 (Windows + Linux) | iFi ZEN DAC 3 | JBL 306P MkII Studio Monitors | Audio-Technica ATH-M50x Headphones

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #24 on: November 07, 2022, 11:30:00 am »


I would also echo the request for a dark theme btw (for forum at least)

Forum 'style' is easy. Curve isn't bad. Just fix the CSS yourself or use DarkReader. Here's my 5 minute fix, surely anyone could do way better, or at least use a few different icons for posts.


Logged

mattkhan

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 4217
Re: JRiver Web Site
« Reply #25 on: November 07, 2022, 11:37:30 am »

Providing a dark mode out of the box is a standard thing for a remotely modern website to provide without needing the user to roll their own (in my view at least)
Logged

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #26 on: November 07, 2022, 11:48:47 am »

Providing a dark mode out of the box is a standard thing for a remotely modern website to provide without needing the user to roll their own (in my view at least)

Yeah I agree. I mean, you should be using DarkReader anyways....
https://github.com/darkreader/darkreader

Either install from release, the relevant browser 'store', or build yourself

The font is Inter, Monospaced is MonoLisa
https://fonts.google.com/specimen/Inter
https://www.monolisa.dev
Logged

atreides

  • Junior Woodchuck
  • **
  • Posts: 81
Re: JRiver Web Site
« Reply #27 on: November 07, 2022, 07:44:13 pm »

Yeah I agree. I mean, you should be using DarkReader anyways....
https://github.com/darkreader/darkreader

Either install from release, the relevant browser 'store', or build yourself

The font is Inter, Monospaced is MonoLisa
https://fonts.google.com/specimen/Inter
https://www.monolisa.dev

Are the screenshots you shared above accomplished with DarkReader or something else?

I installed DarkReader and by default, it is an improvement on the forum, however, it doesn't look anything like what you posted.

Thanks.
Logged

eve

  • Citizen of the Universe
  • *****
  • Posts: 689
Re: JRiver Web Site
« Reply #28 on: November 08, 2022, 02:00:46 am »

Are the screenshots you shared above accomplished with DarkReader or something else?

I installed DarkReader and by default, it is an improvement on the forum, however, it doesn't look anything like what you posted.

Thanks.
My own css tweaks.
It's all really straightforward stuff.

Logged

rec head

  • Citizen of the Universe
  • *****
  • Posts: 1008
Re: JRiver Web Site
« Reply #29 on: November 08, 2022, 07:27:59 am »

First suggestion: 

Make your main web page a product brief.  Tell the potential customer, right up front, what the product does.  Having multiple screen shots of the product, right up front, with illustrative text about what it does would be very helpful.  A short video showcasing the major features would be a great addition.

Here's the page of a small company that makes one software product that does a specific thing.  I think they have done a very good job at the tasks and principles that I just outlined:

https://binarynights.com

I think this would make your web page more clear to consumers and potentially increase sales.

Brian.

I fully agree with all of this. I clicked on the link and knew within seconds about the product. I think basically copying what they did would be a huge improvement.
Logged

dtc

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 3113
Re: JRiver Web Site
« Reply #30 on: November 08, 2022, 07:54:59 am »

First suggestion: 

Make your main web page a product brief.  Tell the potential customer, right up front, what the product does.  Having multiple screen shots of the product, right up front, with illustrative text about what it does would be very helpful.  A short video showcasing the major features would be a great addition.

Here's the page of a small company that makes one software product that does a specific thing.  I think they have done a very good job at the tasks and principles that I just outlined:

https://binarynights.com

I think this would make your web page more clear to consumers and potentially increase sales.

Brian.

That website uses a technique which is very common for product descriptions these days.  Rather than have links to descriptions of product features, it lists them in one long screen, with some details about each feature.  It is a quick view into the main features of the products. It is much easier to scroll through that list and read the features/advantages than to clink on a link and then go back to the main page to click on another link.  Fewer clicks is better.  Brief descriptions of features like Audio, Video, Images, Home Theater, Database, Customizable would give the reader a quick overview of the strengths of the products.  The current site has some of that feature, but the descriptions are too short and you need to click to get any details.  And, the details are pretty dense reading. 
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #31 on: November 08, 2022, 09:31:40 am »

OK.  How about this then?

Executive Summary and Bold Statement
JRiver Media Center 30 is the best solution available for organizing and playing digital media.  Period.  If you own any previous version, you can upgrade at a discount now.  If you don't, well, just download it and try it and judge for yourself.

Long Winded Story With More Bold Statements.  Feel Free to Re-post.

How did a little company you never heard of become a leader in the digital media space?

Little old JRiver isn't a Silicon Valley startup fueled with VC afterburner cash.  It's not a game changer, paradigm shape shifter flashy company.  Its offices have been poorly lit, dense rabbit warrens with poor heat and no AC, and hollow core doors on top of old file cabinets for desks.  The company was more than 30 years old when it bought its first (used) Aeron chair.  The boss wanted one.

By the way, if you're shaking your head, try a Google search for audiophile software or HTPC software. or DLNA Server  JRiver will be there, on the first page.

So how did we acquire a leadership position in an important part of the digital galaxy?  The old fashioned way.  We earned it!  And we did it in Minnesota, the American Arctic, with programmers who love Winter and who know what oofdah means, and that a sled isn't a kid's toy.  Hot dish for dinner? 

Seven guys, mostly from near the Canadian border, guys who can paddle upstream for years, even decades if that's what it takes, and do it in duct tape wrapped chairs.

The secret ingredient is an enthusiastic band of customers who helped them find their way through a morass of standards, devices, protocols, codecs, and just plain alphabet soup stew.  Their customers knew what they wanted, knew how to build it and JRiver listened and learned.  And broke things.  And fixed them.  And kept paddling for 25 years, in spite of being frequently excluded from major companies' walled gardens.  LIke mice dancing with elephants, JRiver had to watch their step and get by with crumbs.

Day after day, the JGuys walked to work uphill both ways with the snow flying sideways.  Real men, not quiche eaters.

These guys never doubted that they were doing something important, even noble.  Building a digital media world their customers imagined.  One that would play anything, anytime, anywhere. 

At the center is a single piece of software that has been worked and re-worked countless times, with hooks and extensions that allows customers the freedom to move from OS to OS, from device to device, from protocol to protocol.  Supported by API's that customers or developers can use to connect with the JRiver engine.

JRiver began with TCP/IP and Ethernet in the very early days of the Internet, when modems screamed at 300 baud.  They built significant parts of it before bigger companies noticed.  So a digital world with hubs and spokes as far as the eye could see is a natural idea.  They only had to build it.  Thirty five years later, they've done it.
Logged

rec head

  • Citizen of the Universe
  • *****
  • Posts: 1008
Re: JRiver Web Site
« Reply #32 on: November 09, 2022, 06:17:52 am »

I love quiche.
Logged

zybex

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 2591
Re: JRiver Web Site
« Reply #33 on: November 10, 2022, 09:32:33 am »

Add links to Panel JRemote/JRemote2 on the Download page, and some screenshots+info on the main pages (or subsection). Without going into the forums you can hardly tell they even exist.

PS: The current layout is 10 years old :)
https://web.archive.org/web/20120929083310/http://www.jriver.com/
Logged

zybex

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 2591
Re: JRiver Web Site
« Reply #34 on: November 10, 2022, 01:22:30 pm »

The site (server) could offer a feature to redirect to any user's Panel:
http ://jriver.com/panel/<AccessKey>

This would just return a 302 (redirect) pointing to the last known IP address for that key (http ://<ipaddress>:52199/panel), or 404 for non-existing keys. This would make external access to Panel much easier for users, as they wouldn't need any other DynDNS service.
Logged

zybex

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 2591
Re: JRiver Web Site
« Reply #35 on: November 10, 2022, 02:26:46 pm »

(I think Jim replied here with this link)

Well played Jim ;D

The 302 redirect would still be a nice addition since it would allow creating a direct shortcut/favorite. Since you already have the feature on your website, it should be easy to do.

EDIT: this in fact already exists, seems undocumented? My google-fu failed me again :)

https ://wr.jriver.com/libraryserver/connect?key=<yourAccessKey>
Logged

antenna

  • Galactic Citizen
  • ****
  • Posts: 448
Re: JRiver Web Site
« Reply #36 on: November 10, 2022, 11:54:18 pm »

We're talking about changes to the site.  Please make any suggestions you can.  What works?  What doesn't?

Thanks.

If I may add.

In addition to thinking and discussing what the website should be...

Also keep in mind what it should not be.

imho, The Last Thing I would want to see the website turn into is some manner of funneling people to buy MC.

imho, MC is the reason why people visit the site.  Educate those people who visit here.

The quality of MC should sell itself.  So, no need to push that aspect.

In other words, don't turn this site into a late night infomercial.

MC can speak for itself.

My $0.02.  Nothing more, nothing less.


Logged
=========
Vinyl: Shure V15VxMR, Shure VN5MR stylus, VPI Scout turntable
Shellac: Shure M91, Shure N75-3 stylus,  Dual 1218 turntable

Apt Holman preamp (updated), Benchmark Media ADC-1, Benchmark Media DAC-1, Carver TFM-45 power amp (updated), Original Acoustic Research AR-9 speakers (LF surrounds replaced), Sennheiser HD590 headphones

atreides

  • Junior Woodchuck
  • **
  • Posts: 81
Re: JRiver Web Site
« Reply #37 on: November 11, 2022, 09:45:05 am »

I’m not sure as a user I have used the website much at all. I came to JRiver because of word of mouth. The forum is awesome and invaluable. The website should be updated to a modern appearance similar to what has been mentioned above.
Logged

franswilco

  • World Citizen
  • ***
  • Posts: 110
Re: JRiver Web Site
« Reply #38 on: November 14, 2022, 04:24:31 am »

We're talking about changes to the site.  Please make any suggestions you can.  What works?  What doesn't?

Thanks.

My advice is: You don't need to do it all by yourself. You don't have to be the one to figure out what (not) to do.

Hire a good designer / UX researcher and plan a focussed / strategic iterative design phase. It really helps to have an inventory of what people expect to see (user research), what others do (benchmarking) and what works and what doesn't (good, bad and best practises, or a competitive research, or a trend analyses), before working on the information architecture of the website. This will pay off in the long run!
Logged

leezer3

  • MC Beta Team
  • Citizen of the Universe
  • *****
  • Posts: 1587
Re: JRiver Web Site
« Reply #39 on: November 14, 2022, 05:53:23 am »

You want a somewhat blunt piece of advice?

Leave *well* alone....

I find most redesigns, especially at the minute tend to sacrafice function for the ever changing form.
Sure, some content could probably do with updating, changing a picture here and there, but other than that, it's funtional, and has worked for many years.
JRiver is still here and (presumably) making enough to pay your bills, hence there's nothing fundamentally wrong.

Dark modes are IMHO obnoxious, but some people like them.
Same thing with 'mobile friendly' websites- I'd much rather have the desktop version with the full content and scroll.

Basically, remember that your userbase isn't the average grandma browsing Facebook, but tends to be power users with massive libraries.
Hiring a modern UX designer will inevitably target the majority, at the expense of some of your target userbase.
Logged

franswilco

  • World Citizen
  • ***
  • Posts: 110
Re: JRiver Web Site
« Reply #40 on: November 14, 2022, 09:36:49 am »

I disagree. He / she should be fired on the spot if the work is at the expense of the targeted audience. UCD/HCD is his/her job.
Logged

blgentry

  • Regular Member
  • Citizen of the Universe
  • *****
  • Posts: 8014
Re: JRiver Web Site
« Reply #41 on: November 14, 2022, 03:26:03 pm »

Sure, some content could probably do with updating, changing a picture here and there, but other than that, it's funtional, and has worked for many years.

I could not disagree more.   The web main web site very poorly communicates the greatness of JRiver MC.  It appears to be yet another weirdo "music player" that tries to do a lot but really isn't that great.  There's no indication of the sophistication and history of MC.

All of the important information is far too "hidden".  A redesign would almost certainly yield more customers trying MC, which (almost mathematically) leads to more sales.  If you want more sales, a better web site will yield that.

Brian.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #42 on: November 14, 2022, 03:52:13 pm »

It's easy to speculate and expensive to find out if the speculation is correct.

Here's what people told us about why they bought, in answer to "How did you find us?"


   Friend   97
   Forum   37
   Internet   114
   Audio   47
   Web   43
   Google or Search   81
   Use...   45
   Everywhere   1
   Online   17
   Youtube   18
   I hear voices   1
   Various manufacturers   10
   Recommend   10
   Bob Brose   1

I think you could summarize it as:

Friends, forum, Internet chatter, and searches.

I wish more people heard voices.
Logged

Hendrik

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 10925
Re: JRiver Web Site
« Reply #43 on: November 14, 2022, 04:02:05 pm »

The problem with these questions is that its people that already bought. Interesting would be those that didn't because they found the website and thought it looked dated, quelching initial interest.
Logged
~ nevcairiel
~ Author of LAV Filters

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #44 on: November 14, 2022, 04:02:06 pm »

And I agree with leezer3 that the site works well and has kept the doors open at JRiver for a long time.  It functions well.  Yes, it could be improved, but I'm really skeptical that a redesign would yield more sales. 

I have more than a little experience with good ideas that lost lots of money.  Many of them were mine. 

Specific suggestions on how to improve what we've got would be very welcome.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #45 on: November 14, 2022, 06:05:29 pm »

Started another related thread:

Who is the JRiver Customer?
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #46 on: November 14, 2022, 06:11:57 pm »

For comparison's sake, I just took a look at the home pages of two Internet giants:  Google and Apple.

Google is minimalist and has been so for their entire life.  The definitive static site.

Apple is dreamy, flashy in a very cool Apple way.  Not a lot of information, lots of movement.

I use Google many times every day and I never give the site a second thought.

I find Apple's approach pompous and hard to use.  Try scrolling back to something you saw go by.

I guess the point is that either approach can work if it fits your market image.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #47 on: November 14, 2022, 06:15:33 pm »

What's wrong with looks old?  Mona Lisa, Eiffel Tower, Pyramids, etc.

I don't want to be in the fashion business.  We build tools.

We're never going to do well selling to people with short attention spans.  That's not our market.
Logged

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 72413
  • Where did I put my teeth?
Re: JRiver Web Site
« Reply #48 on: November 14, 2022, 06:33:39 pm »

Netflix, in my opinion, has a bad home page.  It's hard to find what you've been watching and you're presented with mostly Netflix content, presumably for economic reasons.

They also have a horrible search.  It doesn't have the decency to tell you that it doesn't have what you've searched for.

But, hey, they're Netflix, and we're not.
Logged

antenna

  • Galactic Citizen
  • ****
  • Posts: 448
Re: JRiver Web Site
« Reply #49 on: November 14, 2022, 07:44:09 pm »

Netflix, in my opinion, has a bad home page. ...

I'll be kind.

That is an understatement.

 
Logged
=========
Vinyl: Shure V15VxMR, Shure VN5MR stylus, VPI Scout turntable
Shellac: Shure M91, Shure N75-3 stylus,  Dual 1218 turntable

Apt Holman preamp (updated), Benchmark Media ADC-1, Benchmark Media DAC-1, Carver TFM-45 power amp (updated), Original Acoustic Research AR-9 speakers (LF surrounds replaced), Sennheiser HD590 headphones
Pages: [1] 2   Go Up