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[tiggerkater]

hello to everyone!

i am using jriver for over 12 years now, regularly updating on a windows 10 machine. since last year suddenly the program crashed (randomly) during video playback. i am not able to reproduce the problem, sometimes it happens in the first minutes of a movie (playing from nas), sometimes at the end, sometimes not at all.
i first thought my old hardware (8 year old intel i5) was the problem, so i updated a few months ago (now using a i7 12700 with a msi mag z690 motherboard), but the problem still occurs.
i tried to add jriver folders to windows defender exceptions, but it did not help.
i tried to switch from "convolution" to "room correction", same problem.
can somebody please point me to the right direction, where i could perhaps solve the problem?
thanks for your help!

[JimH]

Try playing from the local drive.  Could be the NAS or antivirus and the NAS.

What is the full version of MC?

[tiggerkater]

thanks jim!
i will try and come back with the mc30 version.
may i ask: why was the NAS no problem before?
will also try disabling antivirus and firewall. (but i think i already did, with no difference.)
kind regards

[JimH]

Configure Windows Defender and don't use any other antivirus.

[tiggerkater]

hi jim,
i am using jriver 30.0.59 and i configured windows defender with the jriver folders as exception.
yesterday, i tried playing a movie from the nnve harddrive, and there was no crash.
so the nas could be the culprit. (eventhough i am using gigabit ethernet now, compared to some years ago.) or is it simply the old (and slow) nas processor - and should i invest in a newer NAS?
any advice is much appreciated!
thanks, and kind regards

[JimH]

Update MC:

https://yabb.jriver.com/interact/index.php/topic,135424.0.html

Update the NAS firmware.

Network drivers are also a possibility.

Did you import files from the NAS?  Or are you using DLNA.  Import is preferred.

[tiggerkater]

thanks jim,
i will update (manually, right?)
i am importing directly from NAS, not using dlna.
i did update the NAS firmware, but the problem still occurs. it may be a (too slow) network-switch i was using. i am now trying direct connection, because the problem is new.
could be old NAS and old network switch.
thanks for all your help, kind regards!

[JimH]

You can update manually or subscribe to the Latest channel.  Here's how it works:
https://wiki.jriver.com/index.php/Updates

Did it begin when you switched to Gigabit networking?

[tiggerkater]

hi jim,
i am doing still some more evaluation, but it seems, that an old network switch (too slow) was causing the problem.
with a direct connection, i had no problems yesterday.
thanks again for all the great support.

before opening a new thread, could you point me perhaps to where to look for the best video playback options/settings (i was using madvr, but i think jriver improved his own engine a lot?!) THANKS!
kind regards!

[JimH]

Good to hear.  Red October topic on the wiki.

[tiggerkater]

hello everbody, hi jim,

unfortunately the playback with a larger file did not work without sudden stop of playback.
perhaps it started with gigabit networking, but i am not sure.
i have currently 3 switches in use (i am using only gigabit speed now) and i think its a network problem, because playback from local files worked. (i will still do somw further testing).
perhaps my 10 year old NAS is really outdated (but it did work fine though
kind regards!

[tiggerkater]

hello to everyone,
i have to reactivate this thread, because unfortunately movie playback again stops randomly. first i thought it was windows 10 problem, but i checked settings on the (new) NAS and network settings on windows 10, and they seem to be fine.
attached are some jriver reports made directly after the crashes, perhaps somebody can help me to find the root of the problem.
thanks again and kind regards

[tiggerkater]

just in case, here is another log-file! (could not attach 2)
kind regards!

[tiggerkater]

did anyone get something out of my logs? anything that could help is much appreciated!
kind regards!