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Author Topic: White screen of death MC29  (Read 1162 times)

gradu8ed

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White screen of death MC29
« on: April 08, 2023, 07:47:47 pm »
I can't figure out what I've done. Start up and playback are fine but when I hit the stop button for audio/video the screen goes white and gets stuck. The only way to get out is to quit *and sometimes force quit) the escape key makes no difference too. I can pause and go to the next song/show/movie with no problem. I've tried the different keyboard shortcuts to change the view but that doesn't work. I tried a fresh install and that didn't work either.

Help

Matt
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MC29, Mac Mini M2 Pro, Synology NAS DS920+, LG 77” G3, Sunfire Theater Grand IV Preamp/Processor, Sunfire Cinema Grand (5 x 200 watts per channel), VPI TNT-5 turntable w/JMW 12.6 Memorial Tonearm, Audio Physic Spark III floor-standing mains, Audio Physic Center II, Audio Physic Step surrounds.

JimH

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Re: White screen of death MC29
« Reply #1 on: April 09, 2023, 01:09:01 am »
Video driver problem?

Here's a similar problem on Linux that might give you a clue:
https://yabb.jriver.com/interact/index.php/topic,135214.0.html
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gradu8ed

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Re: White screen of death MC29
« Reply #2 on: May 30, 2023, 03:19:59 pm »
 ?

I've added a log file with the problem repeated three times. JimH suggested that it might be a video driver issue relating to a post regarding the Linux system, I checked that out but I don't think it's relevant. I'm running the Most recent (3 months old) M2 Pro processor with 32GB of ram, so there is no reason to think it's a hardware issue. One thing I didn't originally include was that this problem only occurs on movies and shows, stopping audio tracks works fine.
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MC29, Mac Mini M2 Pro, Synology NAS DS920+, LG 77” G3, Sunfire Theater Grand IV Preamp/Processor, Sunfire Cinema Grand (5 x 200 watts per channel), VPI TNT-5 turntable w/JMW 12.6 Memorial Tonearm, Audio Physic Spark III floor-standing mains, Audio Physic Center II, Audio Physic Step surrounds.

Awesome Donkey

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Re: White screen of death MC29
« Reply #3 on: May 30, 2023, 04:15:19 pm »
You might try MC31 and see if the issue was fixed in a later version. Also probably a good idea to double check permissions for MC (making sure it has the screen recording permission at least). You can read Bob's post about the permissions MC needs here: https://yabb.jriver.com/interact/index.php/topic,134228.0.html
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bob

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Re: White screen of death MC29
« Reply #4 on: May 30, 2023, 05:37:59 pm »
Try the MC31 trial first. It's possible this is a solved issue.
Backup your library in MC29 and restore it in MC31.
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gradu8ed

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Re: White screen of death MC29
« Reply #5 on: May 30, 2023, 06:26:24 pm »
 ;D ;D ;D Yippie!!!

It was definitely the permissions issue, I clearly remember saying no to those when requested because I couldn't see a reason to allow them (and I didn't read the install directions).

And I bought the 31 upgrade while I was at it.

Thanks guys!

Matt
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MC29, Mac Mini M2 Pro, Synology NAS DS920+, LG 77” G3, Sunfire Theater Grand IV Preamp/Processor, Sunfire Cinema Grand (5 x 200 watts per channel), VPI TNT-5 turntable w/JMW 12.6 Memorial Tonearm, Audio Physic Spark III floor-standing mains, Audio Physic Center II, Audio Physic Step surrounds.

bob

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Re: White screen of death MC29
« Reply #6 on: May 30, 2023, 08:14:33 pm »
Quote from: gradu8ed on May 30, 2023, 06:26:24 pm
;D ;D ;D Yippie!!!

It was definitely the permissions issue, I clearly remember saying no to those when requested because I couldn't see a reason to allow them (and I didn't read the install directions).

And I bought the 31 upgrade while I was at it.

Thanks guys!

Matt
Great, good to hear.
I'd guess what MC needs it for in that situation is to save the pre-video screen and restore it after the video ends.
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