Topic: What is wrong with my licence? (Read 2991 times)

simo4321 · « **on:** October 22, 2004, 10:03:17 am »

I recently upgraded to Media centre 10 from 8(Ithink). My new media 10 registration code is not recognised & I want to restore a licence so I can run on my new laptop. What do I do??

KingSparta · « **Reply #1 on:** October 22, 2004, 10:09:17 am »

what message do you get?

Deivit · « **Reply #2 on:** October 22, 2004, 10:10:41 am »

Did you read this?
https://rover.jriver.com/cgi-bin/restore.cgi

JimH · « **Reply #3 on:** October 22, 2004, 10:13:08 am »

Please see this FAQ:

www.mediajukebox.com/license

simo4321 · « **Reply #4 on:** October 22, 2004, 10:16:00 am »

I get this message.

Error

We could not find that license.

I have cut the registration code from my registered media centre and pasted it into the box at https://rover.jriver.com/cgi-bin/restore.cgi

JimH · « **Reply #5 on:** October 22, 2004, 10:24:02 am »

Check the version of Media Center it was for (in the e-mail).

Do NOT post your Registration Code.

simo4321 · « **Reply #6 on:** October 22, 2004, 10:39:55 am »

It looks like your database thinks I'm a Media Jukebox 8 user. I upgraded to MC10 in September this year and was sent a 10 mjr file. If I try the MJ8 licence it asks if I want an upgrade. Could someone check this out?

KingSparta · « **Reply #7 on:** October 22, 2004, 10:44:47 am »

maybe you used another e-mail address?

simo4321 · « **Reply #8 on:** October 22, 2004, 10:54:19 am »

Quote from: KingSparta on October 22, 2004, 10:44:47 am

maybe you used another e-mail address?

Checked my emails and the MC10 upgrade was sent to the same email address.

John Gateley · « **Reply #9 on:** October 22, 2004, 11:24:44 am »

I'm checking on this

j

KingSparta · « **Reply #10 on:** October 22, 2004, 11:32:21 am »

Quote from: simo4321 on October 22, 2004, 10:54:19 am

Quote from: KingSparta on October 22, 2004, 10:44:47 am
maybe you used another e-mail address?

Checked my emails and the MC10 upgrade was sent to the same email address.

as i said in private mail i have no access

i did refer you to gateley but it looks like gateley has already seen your message

JimH · « **Reply #11 on:** October 22, 2004, 11:38:01 am »

Please report the version you're using. Copy your system info from MC help and paste it here.

simo4321 · « **Reply #12 on:** October 22, 2004, 11:40:53 am »

Media Center Registered 10.0.155 -- C:\Program Files\J River\Media Center\

Microsoft Windows XP Workstation 5.1 Service Pack 2 (Build 2600)
Intel Unknown 116 MHz MMX / Memory: Total - 392 MB, Free - 86 MB

Internet Explorer: 6.0.2900.2180 / ComCtl32.dll: 5.82 (xpsp_sp2_rtm.040803-2158) / Shlwapi.dll: 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) / Shell32.dll: 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) / wnaspi32.dll: N/A
Ripping / Drive E: MATSHITAUJDA310 Mode:Normal Type:Auto Speed:Max
Digital playback: Yes / Use YADB: Yes / Get cover art: No / Calc replay gain: Yes / Copy volume: 32767
Eject after ripping: Yes / Play sound after ripping: No

Burning / No burners found.
Test mode: No / Eject after writing: Yes / Direct decoding: Yes / Write CD-Text: No
Use playback settings: No / Normalization: None

JimH · « **Reply #13 on:** October 22, 2004, 11:51:30 am »

I don't know that it will make a difference, but please try downloading and installing the build you'll find here:

www.jrmediacenter.com

JimH · « **Reply #14 on:** October 22, 2004, 11:56:05 am »

Quote from: simo4321 on October 22, 2004, 11:40:53 am

Media Center Registered 10.0.155 -- C:\Program Files\J River\Media Center\

It appears that you have registered.

simo4321 · « **Reply #15 on:** October 22, 2004, 12:10:45 pm »

Yes I have registered on this machine, but I want to install MC10 on my new laptop. This is why I have been trying to get a new licence mjr file. The system does not recognise me as a MC10 user.

Quote from: JimH on October 22, 2004, 11:56:05 am

Quote from: simo4321 on October 22, 2004, 11:40:53 am
Media Center Registered 10.0.155 -- C:\Program Files\J River\Media Center\
It appears that you have registered.

JimH · « **Reply #16 on:** October 22, 2004, 12:15:38 pm »

The only license in our system under the e-mail you use here on Interact is for an Media Jukebox 8 license.

simo4321 · « **Reply #17 on:** October 22, 2004, 12:23:03 pm »

Quote from: JimH on October 22, 2004, 12:15:38 pm

The only license in our system under the e-mail you use here on Interact is for an Media Jukebox 8 license.

Jim This is the problem. Please check your db as I upgraded to MC10. Here is the mail I received on Wednesday 15th of Sept 2004 minus the actual registration code.

Thank you for your purchase of Media Center 10 from JRiver, Inc. for $14.98.

Your Registration Code is xxxxxxxxxxxxxxxxxx.
This is your permanent proof of purchase. Print this e-mail now and keep it in a safe place.

John Gateley · « **Reply #18 on:** October 22, 2004, 01:14:44 pm »

I'm checking on this, please have patience

j

John Gateley · « **Reply #19 on:** October 22, 2004, 03:32:41 pm »

Hi Simon,

Please try again, let me know if it works.

Thanks,

j

simo4321 · « **Reply #20 on:** October 22, 2004, 03:51:53 pm »

Many thanks. It works fine.

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Author Topic: What is wrong with my licence? (Read 2991 times)