Yes.
See They Do Read The Forum.
Does MusicMatch, Yahoo Jukebox, Real, Apple Have A Forum? (I have not looked recently).
I am wondering how they communicate with there users.
When i was beta testing years ago Real Jukebox 1, and 2 and music match they did not answer most, if any of there testers.
I recently asked a question of MusicMatch (Yahoo owned) i got an answer but it took 2 days for them to reply to my request for my license information.
they never did find my information even giving them all my information. I did find it on my own however.
I think for the most part this forum works if you give it time, normally you will get an answer from someone.
If not you can always bump it up
You just might not get a answer from j river. sometimes this is due to, they do not want to promise any options because they often will not live it down (someone will say "remember you said on such and such date"). sometimes they don't know the answer. They have other projects in the works for other companies. Or Jim is flying his plane over Some airport doing approaches and touch and gos.
I think gately was more active in the forums when he had his WebCam on so jim could see if he was working or not.