Topic: MyGal notification failure (Read 3740 times)

Mike Noe · « **on:** February 07, 2007, 09:47:29 am »

I'm having some troubles with MyGal...I'm a dial up user, fwiw.

When I upload a gallery, while waiting with the "uploading" dialog, when I click on a menu on the menu bar, it pops up and disappears right away. Not sure what the intended behavior is.

After the upload, I receive a msg that info about my gallery has been sent in an email, but no email arrives.

Also, I have option checked to "show gallery in Browser" and it doesn't do this (I'm using FF as my default browser right now)

I don't see a delete option on the Gallery Creation dialog

HTH,
Mike

JimH · « **Reply #1 on:** February 07, 2007, 09:55:43 am »

Hi Mike,
Check your spam filters for the e-mail. It is going out. Your ISP could also be blocking it.

The option to show in browser doesn't work now and probably will be removed.

Jim
N71NB

DarkPenguin · « **Reply #2 on:** February 07, 2007, 09:56:34 am »

There should be a MyGal Album Maintenance button next to the MyGal stuff.

We replaced the open in browser for MyGal with the email. That option will probably be moved to the ftp upload section.

You've double checked your email and you've checked your junk filters? The email will be from MyGal at musicex dot com.

This is pretty new so the service tends to pop up and down and there were some issues yesterday.

Mike Noe · « **Reply #3 on:** February 07, 2007, 01:11:47 pm »

I found the delete button, it was disabled until I clicked another radio button and then clicked the MyGal radio button again, then the button enabled.

I check my blocked sender list and musicex dot com is not there.

I also check the spam logs for today and I didn't see any msgs from MyGal. I'll try some more attempts this afternoon.

Curious, if you don't choose the option for the email and the "show in browser" won't be available, how do you get the URL for your galleries?

JimH · « **Reply #4 on:** February 07, 2007, 01:16:10 pm »

It will be completely based on e-mail. It's still a work in progress.

Mike Noe · « **Reply #5 on:** February 07, 2007, 06:00:38 pm »

Roger.

Are you guys gonna keep the single dialog interface? If so, how 'bout a couple of suggestions?

- Bring the listbox from the the "maintenance" dialog onto the first dialog and add the url as another column to the list

- Add a coupla buttons, Delete, Open in Browser, Overwrite? (there might be a better way to do this)

- Make the option for a local copy a checkbox instead of radio button
.
.
.

JimH · « **Reply #6 on:** February 07, 2007, 06:03:17 pm »

Quote from: Mike Noe on February 07, 2007, 06:00:38 pm

Roger.

Are you guys gonna keep the single dialog interface? If so, how 'bout a couple of suggestions?

- Bring the listbox from the the "maintenance" dialog onto the first dialog and add the url as another column to the list

- Add a coupla buttons, Delete, Open in Browser, Overwrite? (there might be a better way to do this)

- Make the option for a local copy a checkbox instead of radio button

I think we're going to split into two different dialogs. One simple just for mygal, the other one advanced. Just my two cents.

Lexi · « **Reply #7 on:** February 25, 2007, 04:07:08 am »

Hello,

I have the same Problem like Mike reported.

Whenever i try to generate MyGal I don't receive any mail. Tested different mail-accounts. Theres nothing in the incomming nor in the spam.

Any Suggestions?

Lexi

JimH · « **Reply #8 on:** February 25, 2007, 06:23:22 am »

Could your ISP's filters be the problem?

What build of MC are you using?

I just tested with build 179. E-mail is working.

Subject: Your MyGal Gallery Information
From: "MyGal Gallery Admin" <MyGal@musicex.com>

Note that "Subject" and "From" will probably change soon.

Mike Noe · « **Reply #9 on:** February 25, 2007, 07:32:36 am »

I just tried again with .179, no joy. But now I'm wondering what email address MyGal has for me. Is there anyway to find that out?

JimH · « **Reply #10 on:** February 25, 2007, 07:46:55 am »

Try this registry key:
HKEY_CURRENT_USER\Software\JRiver\Media Center 12\Properties\HTML Gallery Upload - Email

park · « **Reply #11 on:** February 25, 2007, 07:49:55 am »

I tried too. I input a gmail address, but 2 hours later no reply.

Mike Noe · « **Reply #12 on:** February 25, 2007, 08:10:16 am »

Okay, when the box pops up asking for email, mine was defaulted to my registration ID, and I was just clicking on thru, so that was the problem. The reg entry also had the registration ID value rather than the email address.

Couple of other things...

The two data fields in the AW box for MyGal don't take and the TAB key is not working there.

There are a handful of other things I've noticed, and while I like where you're going with this, it's obviously raw. Would you rather we wait until the next build for MyGal reports?

JimH · « **Reply #13 on:** February 25, 2007, 08:46:22 am »

Quote from: park on February 25, 2007, 07:49:55 am

I tried too. I input a gmail address, but 2 hours later no reply.

Check the registry key to make sure your e-mail is correct.

[Edit -- there may be a problem with addresses outside jriver.com -- we'll check this tomorrow. ]

thenoob1 · « **Reply #14 on:** February 25, 2007, 09:09:49 am »

It doesn´t work for me either. I'm using Hotmail....I've checked the registry and the adress .... all right.
I don´t know what the problem is.

bob · « **Reply #15 on:** February 26, 2007, 09:41:54 am »

I check the outbound email server logs and there are no failures in the list few days for either hotmail or gmail. Please PM me with the email address you are using if you are having trouble getting gallery email.

thenoob1 · « **Reply #16 on:** February 26, 2007, 10:34:17 am »

I've problems.

I tried to create the gallery with/without firewall...no sucess.

My email:

sgusi at hotmail.com

Password:

haxor

JimH · « **Reply #17 on:** February 26, 2007, 11:01:46 am »

I've just sent a couple of test e-mails.

thenoob1 · « **Reply #18 on:** February 26, 2007, 11:19:30 am »

Yes, I've recieved them in the Junk mail. But only the test mails and no mails from MyGal I've created.

I don´t understand this. Do you get my gallery images...maybe something blocks the submission.

tn1

JimH · « **Reply #19 on:** February 26, 2007, 11:21:55 am »

Do you have a way to add musicex.com and jriver.com to a "white list" at hotmail?

thenoob1 · « **Reply #20 on:** February 26, 2007, 11:28:38 am »

Yes I've it already done. I'm not sure what´s the problem maybe because I'm using Live Mail beta.It s a "newer" version of hotmail.

I did a rollback to hotmail.

bob · « **Reply #21 on:** February 26, 2007, 12:00:41 pm »

The email isn't getting sent because your user isn't getting added to the database for some reason. What MC version are you using? I've added more logging to the server. Please try again and let me know the UC time when you tried...

thenoob1 · « **Reply #22 on:** February 26, 2007, 02:54:54 pm »

I'm using 179 so the latest public build. I tried it with hotmail, etc. My firewall was down and I've no router. I don´t understand this.

JimH · « **Reply #23 on:** February 26, 2007, 06:29:47 pm »

We're having some problems with the entries into the database. Should be cured in a day or two.

bob · « **Reply #24 on:** February 27, 2007, 10:13:20 am »

There is a timeout problem with large galleries > 6 megs or so. Try a small one and let me know if it works.

thenoob1 · « **Reply #25 on:** February 27, 2007, 01:30:37 pm »

No it doesn´t but the size can´t be a problem. I always test the gallery with 4 example images of windows xp and 3 coverart images.
All together have a size around 0.75 mb.

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Author Topic: MyGal notification failure (Read 3740 times)