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[starker]

Where can I send my log file for review?  It's too long to post here.

[JimH]

Please try updating MC and the firmware on the device first.

Try also Redetect Devices under MC's options for handhelds.

With the current version, 12.0.329, you can just post the last 30 lines or so before the point where you find the word "crash".

[starker]

I Reinstalled firmware.  Still crashing Media Center.

Getting the following error window:  The instruction at "0x1004575d" referenced memory at "0x01aa15a8".  The memory could not be "read".

[JimH]

Try redetect devices.

Try switching from MTP/WMDM.

Both in MC Options for handhelds.

[starker]

Redetecting keeps causes the same crash.

Couldn't find how to "switch from MTP/WMDM."

[JimH]

Can you copy your system info from MC Help and paste it here?  Thanks.

[starker]

Media Center Registered 12.0.329 -- C:\Program Files\J River\Media Center 12\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Core 2 1994 MHz MMX / Memory: Total - 2095 MB, Free - 901 MB

Internet Explorer: 7.0.5730.11 / ComCtl32.dll: 5.82.2900 / Shlwapi.dll: 6.0.2900 / Shell32.dll: 6.0.2900 / wnaspi32.dll: N/A
Ripping /   Drive D:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive D: PHILIPS  DVD+-RW SDVD8820   Addr: 1:0:0  Speed:9  MaxSpeed:9  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:

Device info dump for 'Creative Zen V Plus':

WMDMName: My Zen
DeviceUID: $$?$usb#vid_041e&pid_4152#cb038c910002fa9d#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
CanonicalName: \\?\usb#vid_041e&pid_4152#cb038c910002fa9d#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
VendorName: ; VendorID: 1054
ProductID: 16722; FirmwareVersion:
WMDMSerialNumber: 4300420030003300380043003900310030003000300032004600410039004400430042003000310 0310038003700330030003000300032004600410039004400
DeviceType: 2; DeviceID: ; DeviceName: ; UnsupportedDevice: 0
IsDrive: ; DriveLetter: ; DrivePath: ; MainDriveLetter:
IsJanusCapable: 1; IsIpod:
SupportsAlbumArt: 1; AlbumArtEnabled: 1; CoverArtTagRule: ; SaveCoverArtToFolderJPG:
SupportsFolders: -1; PlaylistFormat: 0; EjectMode: ; AlwaysPumpCOMMessages: 0
SupportedFileTypes: mp3;wma;wav;asf;dvr-ms;aa;jpg;avi
ContextMenus: Delete

MemoryTypes:
InstallURL:
ApplicationName: Media Center
ImageName:
RootBasePath:
AudioBasePath: Music\[Artist]\[Album]\
ImageBasePath: Pictures\
VideoBasePath: Video\
DataBasePath: Data\
PlaylistBasePath: My Playlists\
DatabaseBasePath:
AudibleBasePath: Audible\
MatchKeyExpression: If(IsEqual([Media Type], Image), [Name]
[File Size, 0]
, [Name]
Clean([Artist], 1)
[Album]
[Genre]
FormatNumber([Track #, 0])
[Media Type]
)
ChangeKeyExpression:


Interface Plugins:
  last.fm (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)

[JimH]

I'm not the expert on this, but try changing the Zen's settings for WMDM or MTP or PlaysForSure.  They're three names for the same thing -- supports Windows Media DRM.

Take a careful look at other connected devices or software that relates to the devices.  We used to see odd problems with some versions of Nero, but that shouldn't be true any longer.

[starker]

There is no place for me to change the WMDM or MTP or PlaysForSure seettings on the device and I don't see where in MC12 I can do that either as it relates to the device.