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Author Topic: My Zen V Plus is crashing Media Center  (Read 1694 times)

starker

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My Zen V Plus is crashing Media Center
« on: September 21, 2007, 12:19:18 pm »

Where can I send my log file for review?  It's too long to post here.
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JimH

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Re: My Zen V Plus is crashing Media Center
« Reply #1 on: September 21, 2007, 12:25:10 pm »

Please try updating MC and the firmware on the device first.

Try also Redetect Devices under MC's options for handhelds.

With the current version, 12.0.329, you can just post the last 30 lines or so before the point where you find the word "crash".
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starker

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Re: My Zen V Plus is crashing Media Center
« Reply #2 on: September 23, 2007, 12:27:17 pm »

I Reinstalled firmware.  Still crashing Media Center.

Getting the following error window:  The instruction at "0x1004575d" referenced memory at "0x01aa15a8".  The memory could not be "read".
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JimH

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Re: My Zen V Plus is crashing Media Center
« Reply #3 on: September 23, 2007, 12:46:31 pm »

Try redetect devices.

Try switching from MTP/WMDM.

Both in MC Options for handhelds.
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starker

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Re: My Zen V Plus is crashing Media Center
« Reply #4 on: September 24, 2007, 05:27:27 pm »

Redetecting keeps causes the same crash.

Couldn't find how to "switch from MTP/WMDM."
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JimH

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Re: My Zen V Plus is crashing Media Center
« Reply #5 on: September 24, 2007, 05:29:32 pm »

Can you copy your system info from MC Help and paste it here?  Thanks.
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starker

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Re: My Zen V Plus is crashing Media Center
« Reply #6 on: September 24, 2007, 05:41:19 pm »

Media Center Registered 12.0.329 -- C:\Program Files\J River\Media Center 12\

Microsoft Windows XP  Workstation 5.1 Service Pack 2 (Build 2600)
Intel Core 2 1994 MHz MMX / Memory: Total - 2095 MB, Free - 901 MB

Internet Explorer: 7.0.5730.11 / ComCtl32.dll: 5.82.2900 / Shlwapi.dll: 6.0.2900 / Shell32.dll: 6.0.2900 / wnaspi32.dll: N/A
Ripping /   Drive D:   Mode:Normal  Type:Auto  Speed:Max
  Digital playback: Yes /  Use YADB: Yes /  Get cover art: Yes /  Calc replay gain: Yes /  Copy volume: 32767
  Eject after ripping: Yes /  Play sound after ripping: No 

Burning /  Drive D: PHILIPS  DVD+-RW SDVD8820   Addr: 1:0:0  Speed:9  MaxSpeed:9  BurnProof:Yes
  Test mode: No /  Eject after writing: Yes /  Direct decoding: Yes /  Write CD-Text: Yes
  Use playback settings: No /

Portable Device Info
  Removed devices:

Device info dump for 'Creative Zen V Plus':

WMDMName: My Zen
DeviceUID: $$?$usb#vid_041e&pid_4152#cb038c910002fa9d#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
CanonicalName: \\?\usb#vid_041e&pid_4152#cb038c910002fa9d#{f33fdc04-d1ac-4e8e-9a30-19bbd4b108ae}$0
VendorName: ; VendorID: 1054
ProductID: 16722; FirmwareVersion:
WMDMSerialNumber: 4300420030003300380043003900310030003000300032004600410039004400430042003000310 0310038003700330030003000300032004600410039004400
DeviceType: 2; DeviceID: ; DeviceName: ; UnsupportedDevice: 0
IsDrive: ; DriveLetter: ; DrivePath: ; MainDriveLetter:
IsJanusCapable: 1; IsIpod:
SupportsAlbumArt: 1; AlbumArtEnabled: 1; CoverArtTagRule: ; SaveCoverArtToFolderJPG:
SupportsFolders: -1; PlaylistFormat: 0; EjectMode: ; AlwaysPumpCOMMessages: 0
SupportedFileTypes: mp3;wma;wav;asf;dvr-ms;aa;jpg;avi
ContextMenus: Delete
MemoryTypes:
InstallURL:
ApplicationName: Media Center
ImageName:
RootBasePath:
AudioBasePath: Music\[Artist]\[Album]\
ImageBasePath: Pictures\
VideoBasePath: Video\
DataBasePath: Data\
PlaylistBasePath: My Playlists\
DatabaseBasePath:
AudibleBasePath: Audible\
MatchKeyExpression: If(IsEqual([Media Type], Image), [Name][File Size, 0], [Name]Clean([Artist], 1)[Album][Genre]FormatNumber([Track #, 0])[Media Type])
ChangeKeyExpression:


Interface Plugins:
  last.fm (Active)
  Library Server (Active)
  TiVo Server (Active)
  UPnP Server (Active)
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JimH

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Re: My Zen V Plus is crashing Media Center
« Reply #7 on: September 24, 2007, 05:48:53 pm »

I'm not the expert on this, but try changing the Zen's settings for WMDM or MTP or PlaysForSure.  They're three names for the same thing -- supports Windows Media DRM.

Take a careful look at other connected devices or software that relates to the devices.  We used to see odd problems with some versions of Nero, but that shouldn't be true any longer.
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starker

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Re: My Zen V Plus is crashing Media Center
« Reply #8 on: September 24, 2007, 06:00:57 pm »

There is no place for me to change the WMDM or MTP or PlaysForSure seettings on the device and I don't see where in MC12 I can do that either as it relates to the device.
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