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[fdgsdfg]

Hi there,

How long should it take for me to receive my login and pwd info email fm Pixie after I posted?  I want to take some photos down that should not be posted publicly. 

It's been about 15 minutes; I used a valid email address when I posted; the Pixie email is not in my spam folder; and it's not in my trash.

Thanks.

[JimH]

It takes about a minute.  If it doesn't arrive, your e-mail is probably being filtered by your e-mail program or your ISP.  Hotmail.com seems to dump JRiver e-mail.  You could try another e-mail account.  gmail.com, for example.

[fdgsdfg]

OK.  That's fine going forward, but how can I take down the gallery posted using my hotmail address that Pixie can't reach?

Thanks.

[JimH]

Try logging into your pix01 account.  You can see your albums and manage them.

[fdgsdfg]

How can I login if the Pixie email can't be received at the hotmail account I designated?

1) I sent a gallery to pix01 using MC 12.  I used a hotmail address.  I want to take the gallery down.  I cannot take the gallery down unless I can login.  I cannot login b/c Pixie can't send messages to hotmail addresses.

2) I set up a second gallery using gmail.  The Pixie email was received and I can login.  However, I cannot use my gmail login to remove my hotmail gallery (see No. 1 supra).

How can I take down the "hotmail gallery"?

Thanks.

[DarkPenguin]

Go to pix01.com and login.

[fdgsdfg]

"Sign in is not enabled. Check your last email from Pixie to enable Sign in then, try again."

[JimH]

"Sign in is not enabled. Check your last email from Pixie to enable Sign in then, try again."

You have to activate once.  Please try a non-hotmail account or contact Microsoft to report the problem.

We'll remove the gallery later today.

[bob]

Please PM me your hotmail address and gallery name. I'll remove the gallery and check the mail logs to see if the email was delivered.

[fdgsdfg]

PM sent

[fdgsdfg]

Any progress?

[bob]

Sorry, not yet. I've got a long list and it's not quite at the top