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Author Topic: Media Jukebox will not install  (Read 1952 times)

Swampwalker

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Media Jukebox will not install
« on: December 13, 2008, 01:18:55 pm »

I am trying to install J R Jukebox which I downloaded from the JRiver ftp site.  The download goes OK but the install hangs up almost immediately @ "Installing KB902344 MTP Hotfix".  I have turned off all internet security and av software and deleted all temp files from my IE browser.  Operating system is Windows XP. Any ideas?  I can navigate my way around the PC but I am an old fogey, not a "digital native"!  TIA
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JimH

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Re: Media Jukebox will not install
« Reply #1 on: December 13, 2008, 02:27:48 pm »

Did you try doing a check for updates on Windows?  IE/Tools/Windows Update.

Try a google search for that fix at Microsoft and try installing it directly.
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Swampwalker

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Re: Media Jukebox will not install
« Reply #2 on: December 13, 2008, 05:15:47 pm »

Did you try doing a check for updates on Windows?  IE/Tools/Windows Update.

Will try the windows update route, but...

Try a google search for that fix at Microsoft and try installing it directly.

What fix are referring to here?

Thx.
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Swampwalker

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Re: Media Jukebox will not install
« Reply #3 on: December 13, 2008, 07:51:33 pm »

OK, I updated Windows XP to SP3 and uninstalled every spyware/malware/adware program.  Still hangs up at same point.  Eventually get "Program not responding" in the install wizard window.
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JimH

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Re: Media Jukebox will not install
« Reply #4 on: December 13, 2008, 09:23:26 pm »

Try this link at Microsoft:
http://support.microsoft.com/kb/902344
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