Just got the JRiver Remote for controlling MC 17 on Windows 7 Lenovo desktop.
It worked slick as can be, BUT>>>
a. I taught my two universal remotes the basic commands from the JRiver remote (Play, pause, next, etc....). PROBLEM > when using either universal remote, a button (ie Pause, Next) will only work ONCE, and WON'T REPEAT! If I hit the Next button, it will skip to the next song, but a 2nd next button press does nothing. All buttons learned from the JRiver remote behave this way.
b. No amount of remote to remote relearning or OPTIONS/REMOTE CONTROL/COMMANDS/LEARNING or ANTI-REPEAT TIME settings will fix this.
c. My previous setup was a STREAMZAP REMOTE with USB IR controlling JRiver 16 on Windows XP with great success (repeatting buttons worked...next, next, next, next...). But this STREAMZAP doesnt work with Windows 7, no drivers or updates. That is why I bought the JRiver remote control.
d. I have two universal remotes (Philips $30 and Home Theater Master MX500 $200 (awesome) in two locations (one in the office, and one in the next room on the coffee table where the HiFi stereo is). Both are programmed to control Preamp, CD player, TV, DVD, VCR, and JRiver by learning the original remotes, and work very well (except item a. from the JRiver Remote)
? 1. Any ideas or fixes on item a. ?
? 2. Plan B? (no cell phone apps, etc...I want a regular old remote that "teaches other univeral remotes accurately".
? 3. What is the return policy, if necessary.
4. The remote that came is different than the one pictured above in your "advertising". I would much prefer the layout on the one pictured. The odd and "asymmetrical" layout of the buttons (like Next, Fast Forward, Previous, Reverse, Play, Pause, etc) would b much easier to find and press, especially under low lighting. The one that came has the buttons all symmetrically laid out, and the printing is low contrast, so hard to find and/or read. So you might want to change the photo if you don't offer that style anymore.
Thanks so much for help, I want to use JRiver/computer/HiFi with remotes as before and move on to other things!