Topic: MC15 Upgrade Questions and Problems (Read 17551 times)

JimH · « **on:** April 02, 2010, 08:50:39 am »

You'll need to download and install MC15.0.17 or higher, available at the top of this board. Purchase through the Help menu in MC15.

To get an upgrade price, you'll need to have an earlier version installed and licensed. If you have a problem, you may need to follow JohnT's instructions here.

Please check our Wiki article for more complete instructions.

Please post any questions here.

wongjai888 · « **Reply #1 on:** April 02, 2010, 09:57:42 am »

I installed MC15 and troed to purchase the upgrade.
Among other things, the upgrade site requires my email (ok) and password which I don't have. What do I do?

JimH · « **Reply #2 on:** April 02, 2010, 10:05:29 am »

I don't think a password is required. E-mail is.

Make sure you have MC15.0.16 installed. To get an upgrade price, you'd also need a previous version installed and licensed.

Please describe what you see with a few more details. Don't post your license.

wongjai888 · « **Reply #3 on:** April 02, 2010, 10:21:07 am »

I have a registered copy of MC14 installed on my PC.
I installed and loaded MC 15.0.16 - clicked Help, then Buy Media Center.
An IE website pops up with a form to be completed. Here is the top part of the form (excluding the JRiver logo:

Media Center 15
JRiver, Inc.
$14.98 (Upgrade price.)
--------------------------------------------------------------------------------
Please enter your name and address as it appears on your credit card statement.

Important: Your e-mail and password will be needed to restore, so please enter a valid e-mail address and a password you can remember.
E-mail:
Re-enter E-mail:
Password:
Re-enter Password:

Name:
Company:
Address:
City:
State/Province:
Zip/Postal Code:
Country:
Phone:

Please choose one of the following

Payment Type: Mastercard Visa PayPal
Card Number:

JimH · « **Reply #4 on:** April 02, 2010, 10:26:37 am »

I was wrong. Just enter any password you want. It's used if you need to change your e-mail address.

wongjai888 · « **Reply #5 on:** April 02, 2010, 10:28:06 am »

OK, I just managed to complete the purchase - don't know what happed earlier.
Thanks for the quick response!

JimH · « **Reply #6 on:** April 02, 2010, 10:32:18 am »

Thanks for your purchase.

Gl3nn · « **Reply #7 on:** April 02, 2010, 10:56:03 am »

Everything worked fine here. Thanks! And the backup and restore, including settings, from MC14, seems to work fine. Many, many thanks for this new feature!!! What a steal for $15!

Vocalpoint · « **Reply #8 on:** April 02, 2010, 06:17:15 pm »

I am good to go! Great price and v15 looks solid already.

Cheers!

VP

drb · « **Reply #9 on:** April 02, 2010, 07:43:41 pm »

Today, I had some sort of ESP (guess!).

Accidentally checked the forum today after a gap of several months!! my visit paid off - got upgraded!!

JimH & MC dev,
please note - I didn't receive any emails informing the promotional offer for upgrade (if you had sent any). Same thing happened last year when 14 was released.

I don't block any spam emails. Not sure how I keep missing every year.

Could you please look into the issue? as there may be more souls out there like me - missing a good chance.

drb

666JackTheKnife666 · « **Reply #10 on:** April 03, 2010, 12:02:30 am »

Up grade was Easy Peazy...

no problems

CoffeeUser · « **Reply #11 on:** April 03, 2010, 04:46:40 am »

I am a recent purchaser of MC 14.

My .mjr file says it is a MediaCenter.15.registration file. However it will not unlock MC 15.
I did do a restore, but that failed.

Am I doing something wrong?

Regards.

Steven.

roald.andresen · « **Reply #12 on:** April 03, 2010, 04:58:05 am »

Hi
I can't get the upgrade price on the license purchase page.
From before, I have a v.14 installed. However, when the license purchase page shows, I always get:

Media Center 15
JRiver, Inc.
$44.98

I've tried to reinstall the license for my v.14 installation, but that didn't help either. I have also tried to restart both M.C. for both version, and tried with and without v.14 running in parallel. Still only $44.98 page.

Please help.

Btw.: Why is M.C. always using IE instead of using the system default web browser?

:-)Roald

pjdevries · « **Reply #13 on:** April 03, 2010, 05:10:07 am »

Hi. Apparently I skipped an upgrade from MC 13.x to 14.x but I'm now about to upgrade my registered 13.x version to 15.x. The wiki says

Quote

For older versions, it may be possible to install each upgrade, one by one and let them convert your old libraries.

The phrase "may be possible" suggests that you may not need to. Do I need to install 14.x first or can 15.x import libraries and settings from 13.x.?

JimH · « **Reply #14 on:** April 03, 2010, 08:05:58 am »

Quote from: roald.andresen on April 03, 2010, 04:58:05 am

I can't get the upgrade price on the license purchase page.
From before, I have a v.14 installed. However, when the license purchase page shows, I always get:

Media Center 15
JRiver, Inc.
$44.98

I've tried to reinstall the license for my v.14 installation, but that didn't help either. I have also tried to restart both M.C. for both version, and tried with and without v.14 running in parallel. Still only $44.98 page.

Try downloading the latest build of MC14. Does it work? Is it licensed? Check under Help/Registration Info.

Uninstall any "bad" versions.

JimH · « **Reply #15 on:** April 03, 2010, 08:09:02 am »

Quote from: CoffeeUser on April 03, 2010, 04:46:40 am

I am a recent purchaser of MC 14.

My .mjr file says it is a MediaCenter.15.registration file. However it will not unlock MC 15.
I did do a restore, but that failed.

The mjr file is an Install Key and is good for 14 days. After that, you need to use your Registration Code to do a Restore. Please see the "Purchase" link above for more details.

kurushi · « **Reply #16 on:** April 03, 2010, 08:13:42 am »

Hi,
I have upgraded to v15 yesterday does it 'll be reset my number of allowed installations?

JimH · « **Reply #17 on:** April 03, 2010, 08:42:35 am »

pjdevries · « **Reply #18 on:** April 03, 2010, 08:48:16 am »

Yo may have overlooked my question. Either that or I'm too impatient, in which case I apologize.

JimH · « **Reply #19 on:** April 03, 2010, 08:50:23 am »

Quote from: PJ on April 03, 2010, 05:10:07 am

Hi. Apparently I skipped an upgrade from MC 13.x to 14.x but I'm now about to upgrade my registered 13.x version to 15.x. The wiki says
The phrase "may be possible" suggests that you may not need to. Do I need to install 14.x first or can 15.x import libraries and settings from 13.x.?

I don't know. I think MC15 can read an MC13 library, but I'm not sure.

I don't think MC15 can import any MC13 settings.

You'll know more than I do when you try it. Please report what you find.

JetBlack · « **Reply #20 on:** April 03, 2010, 10:41:27 am »

I cannot seem to get the right purchase location for the $14.98 offer. I seem to be in an endless loop. I currently have MC13 and want to upgrade. Please help

JimH · « **Reply #21 on:** April 03, 2010, 10:47:26 am »

Quote from: JetBlack on April 03, 2010, 10:41:27 am

I cannot seem to get the right purchase location for the $14.98 offer. I seem to be in an endless loop. I currently have MC13 and want to upgrade. Please help

Please follow the instructions here:
http://wiki.jrmediacenter.com/index.php/Upgrade_to_MC15

Report details about what fails.

JetBlack · « **Reply #22 on:** April 03, 2010, 11:06:29 am »

Ok, here is the blow by blow:
I click on the link "1. Download JRiver Media Center 15.0.16 or higher"
It takes me to this page: http://yabb.jriver.com/interact/index.php?board=19.0

Question: Not sure where to go from there?

When I try the "Purchase" link in the Interact tool bar it takes me to the MC14 purchase page.
"http://www.jrmediacenter.com/purchase.html"

When I try the "Media Center 15.0.16 -- Available Here" link, it takes me to "http://yabb.jriver.com/interact/index.php?topic=56864.0"

If I try the "http://files.jriver.com/mediacenter/MediaCenter150016.exe" I can down load MC15 but I don't get any purchase options, it appears to be a trial version that will expire in June.

What am I doing wrong?

JimH · « **Reply #23 on:** April 03, 2010, 11:20:37 am »

You're almost there. You have it installed. It is in trial mode. Just buy it. Choose "Buy" from the MC Help menu. Double check the price you see before completing the purchase.

nuvira · « **Reply #24 on:** April 03, 2010, 11:23:49 am »

I restored MC14 Library backup to MC15 with "restore setting" included but only music libraries were restored, not for any settings.
Is this normal or just beta stuff ?

JetBlack · « **Reply #25 on:** April 03, 2010, 11:36:00 am »

Ok, that worked. Thanks.

One other question, how do add the tool bar at the top (like MC13)? Is that not an option in MC15?

eddyjunior · « **Reply #26 on:** April 03, 2010, 02:07:22 pm »

When I downloaded the new version...it just installed the beta version alongside MC14. It didn't even ask me to purchase/buy. Should I just uninstall MC14?

JimH · « **Reply #27 on:** April 03, 2010, 02:50:43 pm »

Quote from: JimH on April 03, 2010, 11:20:37 am

You're almost there. You have it installed. It is in trial mode. Just buy it. Choose "Buy" from the MC Help menu. Double check the price you see before completing the purchase.

jagdriver · « **Reply #28 on:** April 03, 2010, 04:50:58 pm »

I have 12.0.534 installed and licensed (I verified this). The special upgrade purchase price isn't being displayed for the version 15 beta I just downloaded and installed. Now what?

kurushi · « **Reply #29 on:** April 03, 2010, 09:40:54 pm »

Quote from: JetBlack on April 03, 2010, 11:36:00 am

One other question, how do add the tool bar at the top (like MC13)? Is that not an option in MC15?

you just need to right click on it.

JimH · « **Reply #30 on:** April 04, 2010, 08:36:22 am »

Quote from: jagdriver on April 03, 2010, 04:50:58 pm

I have 12.0.534 installed and licensed (I verified this). The special upgrade purchase price isn't being displayed for the version 15 beta I just downloaded and installed. Now what?

I don't know. It might be our problem. I can't find a license for you under your forum e-mail address. Please e-mail me your details. I'm jimh at jriver.

sixrivers · « **Reply #31 on:** April 04, 2010, 02:43:21 pm »

Hello

I have MC 12.xxxxx (latest version) with a current license. I installed MC 15.0.17 and started the upgrade process. But, I only have an option for purchase, not an upgrade.

Any ideas?

Thanks

JimH · « **Reply #32 on:** April 04, 2010, 02:46:09 pm »

Quote from: sixrivers on April 04, 2010, 02:43:21 pm

I have MC 12.xxxxx (latest version) with a current license. I installed MC 15.0.17 and started the upgrade process. But, I only have an option for purchase, not an upgrade.

It may be a problem on our side. Please check back tomorrow.

robertski · « **Reply #33 on:** April 05, 2010, 06:39:12 am »

Hi - I have a Media Jukebox 8 licence (rrg file).

I re-installed MJ8 (have been using MJ12 til now - didn't like MC12 but DO like MC15 and would like to take you up on your excellent offer!).

Then installed MC15, used the purchase option but all I see is the $44.98 option!

Although I know my email address that was used to purchase MJ8 (I don't have the original code email, just the rrg file), your system doesn't recognize it - maybe cos it was so long ago?

I can send you the rrg file & my password, email address etc so you can verify - I'd love to get the upgrade price of $14.98 to MC15 -I'm liking the trial version I'm testing out ...

Thanks!

Robert

JohnT · « **Reply #34 on:** April 05, 2010, 10:16:48 am »

For those of you who are seeing a full purchase price rather than the $14.98 upgrade price, we think we've determined what the problem is. The older players such as MC12 & MC13 had a method of restoring licenses that is not UAC compatible and since MC15 is UAC compatible, it does not see those older licenses.

To get the correct upgrade price, please follow this procedure:
1. Install MC15 if you haven't already.
2. Run MC15 and use it to restore your older MC license.
3. Now select the Buy... option and you should see the upgrade price.

Let us know if this works for you.

Thanks

robertski · « **Reply #35 on:** April 06, 2010, 12:20:41 am »

Hi John - when I use MC15 (trial) to restore the licence, it is looking for an mjr file - I only have an rrg file as I stated on my post. I did purchase MJ8 a long time ago and use it everyday ... would love to get this deal please! I'm happy to PM you my rrg file if needed.

Robert

milu · « **Reply #36 on:** April 06, 2010, 07:30:16 pm »

So, where can I download a non-Beta version of MC 15? There is nothng to be found at the top of the board. Thanks!

JimH · « **Reply #37 on:** April 06, 2010, 08:12:50 pm »

Quote from: milu on April 06, 2010, 07:30:16 pm

So, where can I download a non-Beta version of MC 15? There is nothng to be found at the top of the board. Thanks!

It's in the first post and it is beta.

zcpeters · « **Reply #38 on:** April 06, 2010, 08:39:41 pm »

I have an old windows 2000 box that I use mc11 to listen to music on. Will MC15 work with windows 2000?

JimH · « **Reply #39 on:** April 06, 2010, 08:40:32 pm »

Quote from: zcpeters on April 06, 2010, 08:39:41 pm

I have an old windows 2000 box that I use mc11 to listen to music on. Will MC15 work with windows 2000?

Yes.

JimH · « **Reply #40 on:** April 06, 2010, 08:43:43 pm »

Quote from: robertski on April 06, 2010, 12:20:41 am

Hi John - when I use MC15 (trial) to restore the licence, it is looking for an mjr file - I only have an rrg file as I stated on my post. I did purchase MJ8 a long time ago and use it everyday ...

That's almost certain to be an MJ7 license. It works with MJ8, but there isn't any upgrade path. I'm sorry.

robertski · « **Reply #41 on:** April 06, 2010, 08:47:11 pm »

OK that makes sense - was my MJ7 license (which worked perfectly to "restore" my MJ8) not valid for this deal then?

What would you like to offer me since I am a loyal and longtime user (listening to streaming internet radio as we speak) of Media Jukebox and would love to upgrade to MC now!

Thanks

Robert

JimH · « **Reply #42 on:** April 06, 2010, 09:04:42 pm »

I can only offer you my thanks and a program that is light years beyond what you've been using. I understand that you may not need it.

robertski · « **Reply #43 on:** April 06, 2010, 09:20:44 pm »

Ah well ... since you said an upgrade from a licenced version of MJ8 is possible - and it doesn't work for me and I HAVE a licenced version of MJ8 - that's not a particularly customer-friendly answer ...

Alex B · « **Reply #44 on:** April 06, 2010, 09:26:53 pm »

Quote from: robertski on April 06, 2010, 08:27:42 pm

...can you answer my question in the post just above about my upgrade from MJ8 not working?

The "rrg" license file system was last used with MJ v.7.2 over eight years ago. (The early betas of MJ8 also used the rrg system, but the licensing system was changed to the current system before the release. There was also a short period when the already purchased "MJ8 Beta" rrg files were exchanged to the newer license. However, if your rrg file works with a released MJ8 version it must be a v.7 license file.)

The current online license server is not compatible with the old rrg system.

An MJ7 license was qualified for using MJ8 with the full feature set, but there was no special price for upgrading from MJ7 to MC9. MC9 was released over seven years and six MC versions ago.

These are the facts. I am tempted to say something more, but maybe it is better to not express my personal opinion in this thread.

robertski · « **Reply #45 on:** April 06, 2010, 11:32:35 pm »

Dude. Since you imply criticism and appear to assume that I am asking for something NOT offered, this is from the upgrade page text that I looked at after receiving the "invitation to upgrade" promo email:

Quote

Thanks for thinking about using JRiver Media Center 15. We think you will find it rewarding to upgrade.

Upgrades from all versions all the way back to Media Jukebox 8 are $17.98 through April 11, 2010.

Except of course it DID say $14.98 before today.

Text is here:

http://wiki.jrmediacenter.com/index.php/Upgrade_to_MC15

Now I have been trying to upgrade my MJ8 for about two days and replying here.

Frankly, in my own solely online business I would have lost my customer by now if I was reticent to honor a stated offer.

Thanks!

bdhall · « **Reply #46 on:** April 07, 2010, 02:29:21 am »

I downloaded MC15 and took advantage of the special upgrade price.

When I try to run MC15 the application will start but normally within a minute or so I get the blue screen of death. I tried several times, shutdown and restarted the computer with the same results. As long as I do not run MC15 the computer is fine. MC13 is installed on the machine and it still runs OK. I am running Windows Vista with the latest important Microsoft updates. I am thinking of uninstalling MC15 and trying the install again. Any thoughts?

Thanks!
Brian

murrayp · « **Reply #47 on:** April 07, 2010, 05:40:57 am »

Hi,

I've got a registered copy of MC14 and have uploaded and installed MC15.0.17. Each day when first use it, it gives me an option to buy. If I click the button nothing happens. If I go to help and click "buy media center" the drop down disappears but no other action happens. I tried re-registering and got my MC14 .mjr file - when installed into MC15, it came up and said it wasn't correct revision or some such and would I like to buy MC15. Clicked the "buy" button - same result. I'm using Chrome. Any hints here please?
tks
Murray

MattBA · « **Reply #48 on:** April 07, 2010, 09:56:26 am »

Quote from: roald.andresen on April 03, 2010, 04:58:05 am

Btw.: Why is M.C. always using IE instead of using the system default web browser?

I second this. Upgrade was unavailable till I reinstalled IE8 ...

Except that, the new version just seems fine. Best media center around and I've used a few ones.

JimH · « **Reply #49 on:** April 07, 2010, 10:03:56 am »

Quote from: murrayp on April 07, 2010, 05:40:57 am

I've got a registered copy of MC14 and have uploaded and installed MC15.0.17. Each day when first use it, it gives me an option to buy. If I click the button nothing happens. If I go to help and click "buy media center" the drop down disappears but no other action happens. I tried re-registering and got my MC14 .mjr file - when installed into MC15, it came up and said it wasn't correct revision or some such and would I like to buy MC15. Clicked the "buy" button - same result. I'm using Chrome.

IE is required for the purchase. Do you have it?

INTERACT FORUM

Author Topic: MC15 Upgrade Questions and Problems (Read 17551 times)