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Author Topic: Not Sure What I did Wrong  (Read 782 times)

Bioman

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Not Sure What I did Wrong
« on: January 22, 2012, 06:48:42 pm »
I was using a trial version of MC 16.  A few days before the trail period expired I had to totally reformat the computer due to a few bugs.  When I got the operating system reinstalled and everything running I thought I would just install MC 17 as a Few days earlier a message came out saying it was now stable.  So I installed it and then went to the "help" section and purchased it.  I received the email with my key, but MC 17 when I fire it up says it is a "Trial Copy"  What did I do wrong? ?
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MrC

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Re: Not Sure What I did Wrong
« Reply #1 on: January 22, 2012, 06:55:51 pm »
Nothing wrong, you just need to install the key.

If you have the .mjr file, say on your desktop, just drop it onto Media Center 17.
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Bioman

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Re: No .MJR file
« Reply #2 on: January 22, 2012, 07:16:42 pm »
No .mjr file; where would I find this?  The purchase confirmation e-mail came with a registration code but no file.
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MrC

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Re: Not Sure What I did Wrong
« Reply #3 on: January 22, 2012, 07:30:34 pm »
It should be an attachment in your email.

See also: http://wiki.jriver.com/index.php/Purchase_and_License_Recovery

If this doesn't help solve the issue, the JRiver folks are sure to help you out.
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JimH

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Re: Not Sure What I did Wrong
« Reply #4 on: January 22, 2012, 07:34:16 pm »
Firefox changes the extension from mjr to exe, which prevents the file (Install Key) from working.

Use IE to restore.
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