INTERACT FORUM

Please login or register.

Login with username, password and session length
Advanced search  
Pages: [1]   Go Down

Author Topic: Problem restoring license  (Read 1109 times)

Boltron

  • Junior Woodchuck
  • **
  • Posts: 94
Problem restoring license
« on: June 08, 2012, 11:04:23 am »
I just re installed Windows on my HTPC. I requested an updated license from the Restore page however when I try to load it in the new MC17 install it says Invalid license, error code=22. What should I do?
Logged
For every expert, there is an equal and opposite expert.

Boltron

  • Junior Woodchuck
  • **
  • Posts: 94
Re: Problem restoring license
« Reply #1 on: June 08, 2012, 01:38:40 pm »
Anyone??
Logged
For every expert, there is an equal and opposite expert.

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71634
  • Where did I put my teeth?
Re: Problem restoring license
« Reply #2 on: June 08, 2012, 01:43:30 pm »
Make sure the version of MC matches the version of the license.

Use IE to restore.  Use copy and paste.

More information is under "Purchase" above.
Logged

Boltron

  • Junior Woodchuck
  • **
  • Posts: 94
Re: Problem restoring license
« Reply #3 on: June 08, 2012, 02:46:38 pm »
I.m sorry but it's not working.

I use MC17, never used an older version.
I used IE to go to https://rover.jriver.com/cgi-bin/restore.cgi and entered my Registration Code and clicked on Restore.
It did it's thing and gave me my registration code link (the code is the same as the one I entered).
It said it should have been installed automatically. It didn't.
I clicked on the link and still get the error=22.
I am not sure how you want me to cut and paste. I don't see where to paste in MC17.
The emails I get also give the same error=22.
Logged
For every expert, there is an equal and opposite expert.

JimH

  • Administrator
  • Citizen of the Universe
  • *****
  • Posts: 71634
  • Where did I put my teeth?
Re: Problem restoring license
« Reply #4 on: June 08, 2012, 04:14:19 pm »
Logged
Pages: [1]   Go Up
« previous next »