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Author Topic: Problem restoring license  (Read 1331 times)

Boltron

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Problem restoring license
« on: June 08, 2012, 11:04:23 am »
I just re installed Windows on my HTPC. I requested an updated license from the Restore page however when I try to load it in the new MC17 install it says Invalid license, error code=22. What should I do?
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Boltron

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Re: Problem restoring license
« Reply #1 on: June 08, 2012, 01:38:40 pm »
Anyone??
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JimH

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Re: Problem restoring license
« Reply #2 on: June 08, 2012, 01:43:30 pm »
Make sure the version of MC matches the version of the license.

Use IE to restore.  Use copy and paste.

More information is under "Purchase" above.
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Boltron

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Re: Problem restoring license
« Reply #3 on: June 08, 2012, 02:46:38 pm »
I.m sorry but it's not working.

I use MC17, never used an older version.
I used IE to go to https://rover.jriver.com/cgi-bin/restore.cgi and entered my Registration Code and clicked on Restore.
It did it's thing and gave me my registration code link (the code is the same as the one I entered).
It said it should have been installed automatically. It didn't.
I clicked on the link and still get the error=22.
I am not sure how you want me to cut and paste. I don't see where to paste in MC17.
The emails I get also give the same error=22.
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JimH

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Re: Problem restoring license
« Reply #4 on: June 08, 2012, 04:14:19 pm »
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